Collections/account manager vs branch manager

Differences between collections/account manager and branch manager duties and responsibilities

Collections/account manager example responsibilities.

• Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.
• Process payroll and employee benefits, mediated/resolve personnel issues and assure EEOC and OSHA compliance.
• Handle high volume incoming/outgoing calls, skip-tracing to find location information by following FDCPA regulations and hit monthly budget.
• Maintain and ensure a working knowledge of all federal, state and local governmental regulations including FDCPA, TCPA and FISMA.
• Negotiate and execute contract labor, outsourcing and payroll servicing contracts.
• Resolve delinquency by ACH payment collections, implement payment programs and negotiate settlements.
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Branch manager example responsibilities.

• Manage and coordinate a high volume sales pipeline from beginning to closing while ensuring all RESPA regulations are met.
• Warehouse operations plus office duties, A/P, A/R.
• Support A/R, A/P, and provide data analyzation from 12 branches to assist with annual budgeting projections/forecasting.
• Provide leadership for sales, customer service, operations, compliance, and ethics as branch manager of an in-store branch.
• Educate staff in areas of bank secrecy, bank regulations, and internal audit policy.
• Train agents and managers using office generate PowerPoint presentations, company flip charts and training videos.
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