How to hire a collections coordinator

How to hire a collections coordinator, step by step

Here's a step-by-step collections coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a collections coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new collections coordinator
• Step 8: Go through the hiring process checklist

What does a collections coordinator do?

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1. Identify your hiring needs

   Before you start hiring a collections coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect collections coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of collections coordinator salaries for various roles:

   Type of Collections Coordinator	Description	Hourly rate
   Collections Coordinator	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$14-22
   Payment Processor	A payment processor is responsible for managing and informing the clients of their payment obligations for the services offered by a financial institution or other related organizations. Payment processors record transactions and ensure the timely completion of account statements... Show more	$12-20
   Accounts Receivable Analyst	An Accounts Receivable Analyst provides accounts receivable support through monitoring all aspects of the collection of outstanding debts owed to a company. They check missing and unresolved payment issues, monitor overdue accounts, and prepare statements for managers.	$15-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Patients
   • Phone Calls
   • Collection Efforts
   • Delinquent Accounts
   • Appeals
   • Customer Accounts
   • Account Balances
   • Data Entry
   • Collection Process
   • Medical Billing
   • Credit Card Payments
   • Past Due Accounts
   • Outstanding Receivables

   Check all skills

   Responsibilities:

   • Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
   • Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
   • Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
   • Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
   • Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
   • Submit insurance appeals and provider disputes when necessary.

   More collections coordinator duties

3. Make a budget

   Including a salary range in your collections coordinator job description helps attract top candidates to the position. A collections coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a collections coordinator in Arkansas may be lower than in Connecticut, and an entry-level collections coordinator usually earns less than a senior-level collections coordinator. Additionally, a collections coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average collections coordinator salary

   $37,938yearly

   $18.24 hourly rate

   ---

   Entry-level collections coordinator salary

   $30,000 yearly salary

   Updated December 14, 2025

   Average collections coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$49,576	$24
   2	Massachusetts	$48,793	$23
   3	California	$48,310	$23
   4	Illinois	$45,353	$22
   5	Maryland	$42,766	$21
   6	Colorado	$39,107	$19
   7	Georgia	$38,090	$18
   8	Florida	$35,894	$17
   9	Pennsylvania	$35,589	$17
   10	Ohio	$35,272	$17
   11	North Carolina	$34,796	$17
   12	Tennessee	$34,209	$16
   13	Texas	$33,699	$16
   14	Oklahoma	$31,123	$15

   Average collections coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	University of California-Berkeley	$48,467	$23.30
   2	Student Conservation Association	$46,854	$22.53	1
   3	The University of Chicago	$45,190	$21.73	3
   4	BNP Paribas	$44,579	$21.43
   5	SkyOne Federal Credit Union	$42,663	$20.51
   6	Florida Power & Light	$42,563	$20.46
   7	Ropes & Gray	$42,357	$20.36	10
   8	City of Norfolk	$41,499	$19.95	3
   9	WestRock	$41,214	$19.81	1
   10	Hilton Grand Vacations	$41,102	$19.76	2
   11	Molloy College	$40,493	$19.47
   12	GI Associates	$39,573	$19.03
   13	University at Buffalo	$39,478	$18.98
   14	Topp Company	$39,472	$18.98
   15	Bureau Veritas	$39,415	$18.95
   16	UCLA Extension	$39,247	$18.87
   17	CNA Insurance	$39,047	$18.77
   18	Delta Dental Ins	$39,016	$18.76
   19	OTIS POLSKA	$38,940	$18.72
   20	Progress Residential	$38,885	$18.69	4

4. Writing a collections coordinator job description

   A job description for a collections coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a collections coordinator job description:

   Collections coordinator job description example

   Use your research and data collection experience on behalf of an industry-leading researcher of behavioral health treatment best practices. Chestnut's Lighthouse Institute (LI) seeks two full-time data collection coordinators to work from its Normal, IL location.
   
   With scientists, research project managers, and others, develop and implement field protocol and data collection timelines. Review data collection progress and modify protocols as needed. Provide training, quality assurance, and technical assistance. Recruit, train, and supervise project staff and consultants. Manage study recruitment. Monitor data collection quality and oversee feedback to staff. Oversee data collection follow-up. Interview research subjects as needed.
   
   Maintain and protect confidentiality and security of information gained in performing job duties including financial and client information.
   
   Required: Bachelor's degree in social science/human service area with at least 1 year of data collection experience. Relevant applied research experience related to monitoring data collection, tracking, and interviewing clients. Demonstrated orientation toward a wide range of human service populations. Willingness to work varying shifts and, on occasion, extra hours. Willingness to use computer, web, and smartphone apps and to travel to client sites. Preferred: Master's degree in social science/human service area. Certification in using GAIN or other standardized interview instruments. Experience training and working on multifaceted projects. Demonstrated excellence providing on-site, online, email, and telephone customer support to staff and clients.
   
   Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
   
   EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
   External Company Name: Chestnut Health Systems
   
   External Company URL: www.chestnut.org
   
   Street: 448 Wylie Drive

   Copy this example

   

5. Post your job

   To find collections coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any collections coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level collections coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your collections coordinator job on Zippia to find and recruit collections coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with collections coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new collections coordinator

   Once you've found the collections coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new collections coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a collections coordinator?