Computer Field Tech Position- Alexandria LA
Computer operator job in Alexandria, LA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Operator
Computer operator job in Bossier City, LA
Resolution Think is seeking a highly professional and skilled Computer Operator to support our Enterprise Service Desk (ESD) Managed Services contract with the Department of Veterans Affairs (VA). This role supports the VA's initiative to enhance the efficiency of its Tier-1 Enterprise Service Desk, providing 24x7x365 support to all VA End Users and designated executives/VIPs. Our team serves as the Single Point of Contact (SPOC) for all VA-approved technology issues, ensuring VA personnel can conduct their daily business without impediment.
Position Summary:
The Computer Operator will be the frontline representative for Resolution Think LLC, acting as the Single Point of Contact (SPOC) for VA end-users requiring technical assistance. This role requires exceptional customer service, meticulous attention to detail, and proficiency in incident/ticket management using the VA's ITSM tool. You will be responsible for providing accurate, timely, and professional support across various electronic media.
Responsibilities:
Customer Support and Communication
Handle incoming contacts promptly and professionally via multiple electronic channels, including Telephone (via toll-free access), Electronic mail, SMS/text messaging, Web-Chat submissions, and the Self-service web portal.
Act as the Single Point of Contact (SPOC) for all communications between end-users and the appropriate resolver groups regarding incidents and service requests.
Communicate the status of incidents and service requests (SRs) to end-users as changes occur.
Maintain a professional and courteous manner in all interactions, adhering to established monitoring criteria and customer service standards.
Develop expertise in handling VA inquiries using scripts and content provided by the Prime Contractor.
Incident and Service Request Management (Ticket Ownership)
Utilize the VA-provided ITSM tool to perform all incident/ticket management, workflow, and escalations.
Take ownership of all tickets from initiation to resolution, including logging, categorizing, prioritizing, and recording resolutions.
Provide a timely response to all tickets and SRs based on established priority and impact levels.
Transfer incidents to the appropriate work queue as required for resolution.
Immediately perform a warm transfer to the appropriate application resolver group for all application-related issues.
Maintain oversight for monitoring, controlling, and ensuring timely resolution of all Service Requests (SRs).
Escalate urgent, business critical, and VIP SRs according to established procedures.
Knowledge, Research, and Documentation
Access and utilize self-service knowledge articles, how-to guides, announcements, and FAQs to efficiently assist end-users and facilitate First Contact Resolution (FCR).
Conduct research of VA-approved sources of information to prepare accurate responses to inbound inquiries.
Accurately capture complaints in the VA-provided ITSM tool.
Recognize and report new trends of inquiries to the Prime Contractor to assist in the development of common responses.
Initiate and monitor trouble tickets and Service Requests (SRs).
Initiate and introduce workflows within the ITSM tool as directed.
Record all actions related to an Incident (e.g., response, status, and resolution or escalation) in the VA provided ITSM tool.
Training and Collaboration
Successfully complete and pass all testing and practicums for the comprehensive training provided by the Prime Contractor on VA programs, systems, applications, and customer service.
Participate in required status meetings or other ad-hoc meetings with the Prime Contractor's personnel or other stakeholders as directed.
Assist in updating training materials and content and help conduct corporate-specific training as directed by Prime Contractor's personnel.
Requirements:
High School Diploma or GED required; associate's or bachelor's degree in a related field is a plus.
Proven experience in a high-volume Service Desk, Help Desk, or Computer Operator role, preferably supporting a large-scale enterprise environment.
Demonstrated experience with Incident/Ticket Management and utilizing an IT Service Management (ITSM) tool (experience with the VA-provided tool is a strong plus).
Excellent verbal and written communication skills with a strong customer service orientation.
Ability to professionally and accurately handle inquiries across multiple communication channels (phone, email, chat, etc.).
Strong analytical and problem-solving skills with the ability to achieve First Contact Resolution (FCR) where possible.
Meticulous attention to detail for logging, categorizing, and maintaining ticket information.
Must be able to work a 24x7x365 shift schedule (including nights, weekends, and holidays) as the Service Desk operates continuously.
Must be able to successfully complete and pass all required VA and Prime Contractor training and testing.
Ability to perform research and leverage knowledge bases effectively.
Auto-ApplyCloud Computing Specialist (CCS) SME
Computer operator job in Jackson, MS
Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).
**Primary Duties and Responsibilities**
+ Google Cloud Platform (GCP) Service Management
+ The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge.
+ The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives).
**Other Duties and Responsibilities**
+ Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems.
+ Defines security objectives and system-level performance requirements.
+ Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities.
+ Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses.
+ Maintains the computer and information security incident, damage and threat assessment programs.
+ Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports.
+ Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed.
+ Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected.
+ Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and
+ accreditation of systems.
+ Reviews processes and security protocols and makes recommendations for increased cyber security protection.
**Minimum Qualifications**
+ Bachelor's Degree in Computer Science or a related field.
+ The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include:
+ Architectural Concepts & Design Requirements
+ Cloud Data Security
+ Cloud Platform & Infrastructure Security
+ Cloud Application Security
+ Operations
+ Legal & Compliance Minimum Qualifications:
+ Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience
+ DOD IA experience
+ Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-I Critical Sensitive
**Certifications:**
+ Computing Environment: IAT II or IAT III (Security+ or similar)
+ 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Must be able to communicate effectively and clearly present technical approaches and findings.
+ Exercises a limited degree of latitude in determining technical objectives of assignments.
+ Excellent attention to detail.
+ Must be able to balance multiple tasks simultaneously.
+ Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$80,200 -$142K
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Computer Operator, Senior
Computer operator job in Ridgeland, MS
Are you looking for a great team environment? Southern Farm Bureau Casualty Insurance Company is currently seeking a Computer Operator, Senior.
Southern Farm Bureau is a great company and an excellent place to work. The Company offers a family-oriented work environment and a rich benefit package including paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistance program, a continued education program, and a hybrid home/office work schedule. This position is located in Ridgeland, MS.
This position will operate computer and peripheral equipment to process information. Assist end-users with computer problems. Monitor scheduling system for the successful completion of jobs as well as printing and distribution functions.
Essential Functions
•
Monitor batch production process to ensure successful completion of daily production jobs and requests from users.
•
Perform system checks to ensure the integrity of all systems necessary to meet Home Office and State Office processing requirements.
•
Log problems into helpdesk system and assist users with problems as they occur.
•
Print and distribute reports to appropriate persons.
Additional Responsibilities
•
Availability for additional hours and after hours on-call are required.
•
Other duties and responsibilities as assigned.
•
Regular and predictable attendance is required.
Education
Education Level
Education Details
Req
Pref
Associate's Degree
Majoring in Computer Science, Management Information Systems, or related area
X
Or
Other
Equivalent combination of education, training, and experience
X
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Computer operator job in New Orleans, LA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
AV Operator/Computer Technician
Computer operator job in Mississippi
Essential job functions include maintenance of desktop and laptop computers; maintenance of other computer related equipment i.e. printers, copiers and fax machines; setup hardware in various offices; assist with hardware and software installation, configuration, troubleshooting when necessary; develop and maintain training material for department computer technicians; assist with administration, maintenance, and support for University email; respond to assigned help desk tickets; assist network manager and technician in troubleshooting and resolving Windows server and active directories issues
Required Qualifications
Bachelor's degree or equivalent certification in computer science; must have basic skills in the operation of a variety of office machines including, personal computers fax machines, telephones and copiers; ability to schedule and prioritize multiple tasks; ability maintain confidentiality and work well with a diverse population
IS PC Technician 1
Computer operator job in Baton Rouge, LA
The IS PC Technician I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Responsibilities
Job Function:
Job Duties:
* Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
* Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
* Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
* Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
* Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
* Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
* Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
* Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
* Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
* Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
Qualifications
Experience:
* 2 years' experience in database applications or PC hardware & software.
* Associate's degree in IT accounts for 1 year of experience.
Education:
* High School graduate or equivalent
Special Skills:
* Experience supporting MS Office, web-based applications, and remote users.
* Experience identifying and resolving hardware issues for laptops, desktops, and servers.
IS PC Technician 1
Computer operator job in Baton Rouge, LA
The IS PC Technician I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Experience:
2 years' experience in database applications or PC hardware & software.
Associate's degree in IT accounts for 1 year of experience.
Education:
High School graduate or equivalent
Special Skills:
Experience supporting MS Office, web-based applications, and remote users.
Experience identifying and resolving hardware issues for laptops, desktops, and servers.
Job Function:
Job Duties:
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
Auto-ApplyIS PC Technician 1
Computer operator job in Baton Rouge, LA
The IS PC Technician I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Experience:
2 years' experience in database applications or PC hardware & software.
Associate's degree in IT accounts for 1 year of experience.
Education:
High School graduate or equivalent
Special Skills:
Experience supporting MS Office, web-based applications, and remote users.
Experience identifying and resolving hardware issues for laptops, desktops, and servers.
Job Function:
Job Duties:
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
Auto-ApplyEntry Level Computer Technicians
Computer operator job in Lafayette, LA
SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position.
When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume!
Key Responsibilities/Outcome:
Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk, or script.
May perform routine installs, moves, adds, and changes as part of a directed team.
Performs scripted image loading, unit diagnostics, and replaceable unit swapping.
Runs basic diagnostics and performs basic module replacement on PCs, servers, and peripherals.
Performs preventative maintenance activities on certain products as directed.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout.
Key Qualifications:
2 years experience with computer hardware replacements.
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications.
Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
Ability to resolve basic / non-complex problems as directed.
Working Place: Lafayette, Louisiana, United States Department : Unisys
Computer Technician
Computer operator job in Mississippi
Technology/Computer Technician
Date Available: 06/01/2021
District:
Calhoun County School District
Computer Field Tech Position- Harahan/New Orleans, LA
Computer operator job in New Orleans, LA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Operator
Computer operator job in Bossier City, LA
Job Description
Resolution Think is seeking a highly professional and skilled Computer Operator to support our Enterprise Service Desk (ESD) Managed Services contract with the Department of Veterans Affairs (VA). This role supports the VA's initiative to enhance the efficiency of its Tier-1 Enterprise Service Desk, providing 24x7x365 support to all VA End Users and designated executives/VIPs. Our team serves as the Single Point of Contact (SPOC) for all VA-approved technology issues, ensuring VA personnel can conduct their daily business without impediment.
Position Summary:
The Computer Operator will be the frontline representative for Resolution Think LLC, acting as the Single Point of Contact (SPOC) for VA end-users requiring technical assistance. This role requires exceptional customer service, meticulous attention to detail, and proficiency in incident/ticket management using the VA's ITSM tool. You will be responsible for providing accurate, timely, and professional support across various electronic media.
Responsibilities:
Customer Support and Communication
Handle incoming contacts promptly and professionally via multiple electronic channels, including Telephone (via toll-free access), Electronic mail, SMS/text messaging, Web-Chat submissions, and the Self-service web portal.
Act as the Single Point of Contact (SPOC) for all communications between end-users and the appropriate resolver groups regarding incidents and service requests.
Communicate the status of incidents and service requests (SRs) to end-users as changes occur.
Maintain a professional and courteous manner in all interactions, adhering to established monitoring criteria and customer service standards.
Develop expertise in handling VA inquiries using scripts and content provided by the Prime Contractor.
Incident and Service Request Management (Ticket Ownership)
Utilize the VA-provided ITSM tool to perform all incident/ticket management, workflow, and escalations.
Take ownership of all tickets from initiation to resolution, including logging, categorizing, prioritizing, and recording resolutions.
Provide a timely response to all tickets and SRs based on established priority and impact levels.
Transfer incidents to the appropriate work queue as required for resolution.
Immediately perform a warm transfer to the appropriate application resolver group for all application-related issues.
Maintain oversight for monitoring, controlling, and ensuring timely resolution of all Service Requests (SRs).
Escalate urgent, business critical, and VIP SRs according to established procedures.
Knowledge, Research, and Documentation
Access and utilize self-service knowledge articles, how-to guides, announcements, and FAQs to efficiently assist end-users and facilitate First Contact Resolution (FCR).
Conduct research of VA-approved sources of information to prepare accurate responses to inbound inquiries.
Accurately capture complaints in the VA-provided ITSM tool.
Recognize and report new trends of inquiries to the Prime Contractor to assist in the development of common responses.
Initiate and monitor trouble tickets and Service Requests (SRs).
Initiate and introduce workflows within the ITSM tool as directed.
Record all actions related to an Incident (e.g., response, status, and resolution or escalation) in the VA provided ITSM tool.
Training and Collaboration
Successfully complete and pass all testing and practicums for the comprehensive training provided by the Prime Contractor on VA programs, systems, applications, and customer service.
Participate in required status meetings or other ad-hoc meetings with the Prime Contractor's personnel or other stakeholders as directed.
Assist in updating training materials and content and help conduct corporate-specific training as directed by Prime Contractor's personnel.
Requirements:
High School Diploma or GED required; associate's or bachelor's degree in a related field is a plus.
Proven experience in a high-volume Service Desk, Help Desk, or Computer Operator role, preferably supporting a large-scale enterprise environment.
Demonstrated experience with Incident/Ticket Management and utilizing an IT Service Management (ITSM) tool (experience with the VA-provided tool is a strong plus).
Excellent verbal and written communication skills with a strong customer service orientation.
Ability to professionally and accurately handle inquiries across multiple communication channels (phone, email, chat, etc.).
Strong analytical and problem-solving skills with the ability to achieve First Contact Resolution (FCR) where possible.
Meticulous attention to detail for logging, categorizing, and maintaining ticket information.
Must be able to work a 24x7x365 shift schedule (including nights, weekends, and holidays) as the Service Desk operates continuously.
Must be able to successfully complete and pass all required VA and Prime Contractor training and testing.
Ability to perform research and leverage knowledge bases effectively.
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Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Computer operator job in Lake, MS
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
PC TECHNICIAN (2 positions)
Computer operator job in Mississippi
Technology
District: Moss Point School District
PC TECHNICIAN I
DEPARTMENT: Technology
The PC Technician is responsible for the installation, maintenance, upgrading and training related to all Moss Point School District technology equipment.
QUALIFICATIONS;
Associates Degree in Computer Science or Management Information Systems or equivalent training or experience (CompTIA or Cisco Certifications preferred)
Four years experience working with computers, equipment, networks and software
Able to work with a team as well as work independently
Have good communications skills
Experience in the listed duties and responsibilities
Ability to lift and carry 50 or more pounds
SKILLS/ABILITIES:
Follows the Mississippi Code of Ethics
Follows Moss Point School District Board Policies
Work Habits:
Observes assigned work hours
Maintains a pattern of prompt and regular attendance
Follows the daily schedule as prescribe
Adjusts to work assignments and/or schedule changes
Personal Qualities:
Demonstrates a positive attitude toward work assignments
Accepts responsibility for the work assigned
Maintains appropriate appearance and personal hygiene
Accepts constructive criticism
REPORTS TO: Technology Supervisor
DUTIES AND RESPONSIBILITIES:
Duties include but are not limited to the following:
Work with the district's Technology Supervisor and/or designee to plan and maintain network, equipment, technology policies, email, etc.
Respond to helpdesk tickets and make sure helpdesk records are up-to-date
Ability to effectively work and communicate with administrators, teachers, and staff
Ability to effectively instruct personnel in the use of technology
Effectively troubleshoot technology related problems to determine and remedy the problem
Repair and perform remedial maintenance on computer equipment and related peripherals
Determine and locate parts as needed for computer maintenance and repairs
Install cabling and terminate as needed in classrooms and school buildings
Independently schedule summer preventive maintenance and routine cleaning of computer equipment
Install and set up computers, peripherals, and software as needed, including interactive boards and panels, slates, clickers, science lab technical devices, wireless access points and devices, projectors, scanners, ipads, document cameras, network pointers, etc.
Install peripheral equipment upgrades and/or features to existing computers, research and troubleshoot when necessary
Install software, research and learn new software, train personnel and provide support as needed
Install and configure network hardware
Have knowledge of TCP/IP usage
Have knowledge of routing and switching
Assist with administration of network directory service including student and teacher network user accounts and network resources
Troubleshoot overhead projector and panel issues including installation, changing bulbs and repair
Participate in continuing education in effort to stay current with district technology.
Any other duties as assigned by the Superintendent, Assistant Superintendent, Operations Director, Technology Supervisor and/or his/her designee
TERMS OF EMPLOYMENT: 240 days
FLSA Status: Non-exempt
"At-Will" position
Rate of Pay is established by Board policy
Current driver's license
Dependable mode of transportation and state required minimum coverage for vehicle insurance
EVALUATION:
Performance in this position will be evaluated by the Technology Supervisor annually in accordance with provisions of the Board's policies on evaluation
Computer Field Tech Position- Baton Rouge LA
Computer operator job in Baton Rouge, LA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Computer operator job in Walls, MS
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Computer Field Technician
Computer operator job in Richland, MS
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Computer operator job in Alexandria, LA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Computer operator job in Alexandria, LA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.