Concrete products dispatcher vs service dispatcher

The differences between concrete products dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a concrete products dispatcher, becoming a service dispatcher takes usually requires 1-2 years. Additionally, a concrete products dispatcher has an average salary of $48,349, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a concrete products dispatcher include DOT, customer orders and mixers. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Concrete products dispatcher vs service dispatcher overview

	Concrete Products Dispatcher	Service Dispatcher
Yearly salary	$48,349	$33,663
Hourly rate	$23.24	$16.18
Growth rate	-	-4%
Number of jobs	7,347	74,936
Job satisfaction	-	-
Most common degree	Associate Degree, 31%	High School Diploma, 30%
Average age	44	43
Years of experience	4	2

Concrete products dispatcher vs service dispatcher salary

Concrete products dispatchers and service dispatchers have different pay scales, as shown below.

	Concrete Products Dispatcher	Service Dispatcher
Average salary	$48,349	$33,663
Salary range	Between $26,000 And $86,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between concrete products dispatcher and service dispatcher education

There are a few differences between a concrete products dispatcher and a service dispatcher in terms of educational background:

	Concrete Products Dispatcher	Service Dispatcher
Most common degree	Associate Degree, 31%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Concrete products dispatcher vs service dispatcher demographics

Here are the differences between concrete products dispatchers' and service dispatchers' demographics:

	Concrete Products Dispatcher	Service Dispatcher
Average age	44	43
Gender ratio	Male, 72.5% Female, 27.5%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.0% White, 55.8% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	8%	7%

Differences between concrete products dispatcher and service dispatcher duties and responsibilities

Concrete products dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Reconcile concrete, ABC and pumps daily.
Approve timecards and enter hours work into payroll program.
Order concrete, ABC, pre-treats, pumps and engineering daily.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Track and trace shipments from different rail yards and dispatch before LFD to prevent additional costs.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Concrete products dispatcher vs service dispatcher skills

Common concrete products dispatcher skills

DOT, 38%
Customer Orders, 35%
Mixers, 11%
Data Entry, 6%
Construction Contractors, 5%
Payroll, 3%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

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Concrete Products Dispatcher vs Service Dispatcher

Updated January 8, 2025

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