Crew dispatcher vs dispatch coordinator

The differences between crew dispatchers and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a crew dispatcher and a dispatch coordinator. Additionally, a dispatch coordinator has an average salary of $38,470, which is higher than the $38,017 average annual salary of a crew dispatcher.

The top three skills for a crew dispatcher include payroll, labor agreements and conductors. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.

Crew dispatcher vs dispatch coordinator overview

	Crew Dispatcher	Dispatch Coordinator
Yearly salary	$38,017	$38,470
Hourly rate	$18.28	$18.50
Growth rate	-	4%
Number of jobs	67,724	16,930
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	43	43
Years of experience	2	2

Crew dispatcher vs dispatch coordinator salary

Crew dispatchers and dispatch coordinators have different pay scales, as shown below.

	Crew Dispatcher	Dispatch Coordinator
Average salary	$38,017	$38,470
Salary range	Between $22,000 And $63,000	Between $30,000 And $47,000
Highest paying City	San Diego, CA	Bellingham, WA
Highest paying state	Connecticut	Alaska
Best paying company	Canadian Pacific Railway	Balfour Beatty plc
Best paying industry	Transportation	Finance

Differences between crew dispatcher and dispatch coordinator education

There are a few differences between a crew dispatcher and a dispatch coordinator in terms of educational background:

	Crew Dispatcher	Dispatch Coordinator
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Crew dispatcher vs dispatch coordinator demographics

Here are the differences between crew dispatchers' and dispatch coordinators' demographics:

	Crew Dispatcher	Dispatch Coordinator
Average age	43	43
Gender ratio	Male, 46.9% Female, 53.1%	Male, 45.8% Female, 54.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between crew dispatcher and dispatch coordinator duties and responsibilities

Crew dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Prepare crew assignment reports for each shift for distribution to payroll and transportation supervisors.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Crew dispatcher vs dispatch coordinator skills

Common crew dispatcher skills

Payroll, 19%
Labor Agreements, 16%
Conductors, 13%
FRA, 8%
Train Crews, 6%
Crew Travel, 5%

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

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Office and Administrative Industry
Crew Dispatcher
Crew Dispatcher vs Dispatch Coordinator

Updated January 8, 2025

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