Crew dispatcher vs service dispatcher

The differences between crew dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a crew dispatcher and a service dispatcher. Additionally, a crew dispatcher has an average salary of $38,017, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a crew dispatcher include payroll, labor agreements and conductors. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Crew dispatcher vs service dispatcher overview

	Crew Dispatcher	Service Dispatcher
Yearly salary	$38,017	$33,663
Hourly rate	$18.28	$16.18
Growth rate	-	-4%
Number of jobs	67,724	74,936
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Crew dispatcher vs service dispatcher salary

Crew dispatchers and service dispatchers have different pay scales, as shown below.

	Crew Dispatcher	Service Dispatcher
Average salary	$38,017	$33,663
Salary range	Between $22,000 And $63,000	Between $26,000 And $42,000
Highest paying City	San Diego, CA	Kent, WA
Highest paying state	Connecticut	Washington
Best paying company	Canadian Pacific Railway	Basin Electric Power Cooperative
Best paying industry	Transportation	Government

Differences between crew dispatcher and service dispatcher education

There are a few differences between a crew dispatcher and a service dispatcher in terms of educational background:

	Crew Dispatcher	Service Dispatcher
Most common degree	Bachelor's Degree, 52%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Crew dispatcher vs service dispatcher demographics

Here are the differences between crew dispatchers' and service dispatchers' demographics:

	Crew Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 46.9% Female, 53.1%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between crew dispatcher and service dispatcher duties and responsibilities

Crew dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Prepare crew assignment reports for each shift for distribution to payroll and transportation supervisors.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Crew dispatcher vs service dispatcher skills

Common crew dispatcher skills

Payroll, 19%
Labor Agreements, 16%
Conductors, 13%
FRA, 8%
Train Crews, 6%
Crew Travel, 5%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%