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Crew dispatcher vs yardmaster/customer service/crew dispatching

The differences between crew dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a crew dispatcher and a yardmaster/customer service/crew dispatching. Additionally, a crew dispatcher has an average salary of $38,017, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a crew dispatcher include payroll, labor agreements and conductors. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Crew dispatcher vs yardmaster/customer service/crew dispatching overview

Crew DispatcherYardmaster/Customer Service/Crew Dispatching
Yearly salary$38,017$31,397
Hourly rate$18.28$15.09
Growth rate--8%
Number of jobs67,724157,794
Job satisfaction--
Most common degreeBachelor's Degree, 52%High School Diploma, 41%
Average age4343
Years of experience22

Crew dispatcher vs yardmaster/customer service/crew dispatching salary

Crew dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

Crew DispatcherYardmaster/Customer Service/Crew Dispatching
Average salary$38,017$31,397
Salary rangeBetween $22,000 And $63,000Between $25,000 And $38,000
Highest paying CitySan Diego, CA-
Highest paying stateConnecticut-
Best paying companyCanadian Pacific Railway-
Best paying industryTransportation-

Differences between crew dispatcher and yardmaster/customer service/crew dispatching education

There are a few differences between a crew dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:

Crew DispatcherYardmaster/Customer Service/Crew Dispatching
Most common degreeBachelor's Degree, 52%High School Diploma, 41%
Most common majorBusinessBusiness
Most common college--

Crew dispatcher vs yardmaster/customer service/crew dispatching demographics

Here are the differences between crew dispatchers' and yardmaster/customer service crew dispatchings' demographics:

Crew DispatcherYardmaster/Customer Service/Crew Dispatching
Average age4343
Gender ratioMale, 46.9% Female, 53.1%Male, 28.8% Female, 71.2%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between crew dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Crew dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Prepare crew assignment reports for each shift for distribution to payroll and transportation supervisors.
  • Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
  • Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Yardmaster/customer service/crew dispatching example responsibilities.

  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
  • Enter tender and movement numbers in AS400.
  • Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
  • Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
  • Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
  • Show more

Crew dispatcher vs yardmaster/customer service/crew dispatching skills

Common crew dispatcher skills
  • Payroll, 19%
  • Labor Agreements, 16%
  • Conductors, 13%
  • FRA, 8%
  • Train Crews, 6%
  • Crew Travel, 5%
Common yardmaster/customer service/crew dispatching skills
  • Data Entry, 20%
  • Customer Service, 8%
  • Customer Complaints, 7%
  • Outbound Calls, 6%
  • Inbound Calls, 6%
  • Payroll, 5%

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