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  • Customer Support Specialist

    Adecco Us, Inc. 4.3company rating

    Customer care representative job in Beaverton, OR

    **Order Manager** As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers. In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success. **Key Responsibilities** + Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle + Recommend appropriate products and solutions based on customer needs + Assist with software installation support and parts research + Create accurate quotes and process customer orders efficiently + Proactively track order status and communicate updates or delays to customers + Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues + Manage orders from booking through shipment, including holds management + Execute order management processes in accordance with company policy + Complete export compliance screening as required + Respond promptly to internal and external customer inquiries + Identify and create sales leads through customer interactions + Contribute to continuous process improvement and a positive team culture **Essential Capabilities** + Experience in order management or customer service; motivated by helping customers succeed + Strong customer-first mindset with a desire for continuous learning and improvement + Ability to partner effectively with technical and field sales teams + Proven problem-solving skills and ability to identify process gaps + Experience using ERP systems (Oracle preferred) for quoting and order entry + Experience with CRM systems (Microsoft Dynamics 365 preferred) + Exceptional verbal and written communication skills + Strong organizational skills and attention to detail + Ability to multitask effectively in a fast-paced environment + Flexible and collaborative team player **Work Experience** + 1-2 years of experience in order management, customer service, technical support, or inside sales + Oracle ERP experience preferred + Microsoft Dynamics 365 experience preferred **Education** + Bachelor's degree in Business Administration preferred + High school diploma or equivalent with relevant experience will be considered **Pay Details:** $20.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $20-24 hourly 6d ago
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  • Customer Service Representative

    Classic Collision 4.2company rating

    Customer care representative job in Beaverton, OR

    $18-$20/hr Depending on Experience Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? Paid Weekly Continuous Training Supportive Team Culture Company match 401K Medical/Dental/Vision Paid Time Off - 6 Paid Holiday Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities Explain and educate customers on repair process on a high level, including insurance claim information and processes. Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Coordinate Rental Car /Tow companies to provide one-stop service to all customers. Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. May assist in customer communication throughout the repair process. Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. Follow up on all DRP assignments present and past to maintain sales for the center. Maintain DRP logbooks and Enterprise ARMS daily. Secure proper payments Assist with reconciling invoices to payables report daily and monthly (as applicable) Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. Perform other administrative tasks and duties as required to successfully meet the needs of the business. Other duties as assigned. Qualifications Must be at least 18 years of age. Previous experience in customer service, sales, or other related fields is preferred. Must have a valid driver's license and be eligible for coverage under company insurance policy. Effective communication (written and verbal) and interpersonal skills are required. Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit andsupports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $18-20 hourly 5d ago
  • Customer Service Representative

    Chevron Stations, Inc.

    Customer care representative job in Beaverton, OR

    Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Customer Service Representative, Customer Service, Representative
    $30k-39k yearly est. 6d ago
  • Route Service Representative (4-Day Workweek)

    Cintas 4.4company rating

    Customer care representative job in Portland, OR

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Representatives enjoy: - Comprehensive 10-week training program - Solid base salary and commission potential after being assigned a route - Majority work a 4-Day workweek - Majority work no nights or weekends - Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: - You are the face of Cintas to our customers and must work to build rapport with key decision makers - Ensure quality standards, and proactively solve customer concerns. - Grow our existing customer base by upselling and cross-selling additional products and services - Negotiating service agreement renewals and control inventory while working professionally and safely - Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: - Have an active driver's license - Be at least 21 years of age - Obtain a DOT medical certification - Provide documentation regarding their previous employment All successful candidates will also possess: - The ability to meet the physical requirements of the position - A High School diploma, GED or Military Service - The ability to demonstrate a strong customer service orientation - Self-motivation and the drive to work in an environment that relies on teamwork to meet goals - A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift
    $33k-37k yearly est. 7d ago
  • Customer Service Representative

    Chevron 4.8company rating

    Customer care representative job in Beaverton, OR

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1123 Station Address: 11015 SW Canyon Road, Beaverton OR, 97005 Job Expectations: * Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. * Maintain neat appearance and good personal hygiene in compliance with CSI image standards. * Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. * Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures * Follow federal law and company standards on carding customers for all age restricted products sold at the stations. * Work professionally with vendors and contractors. * Regular and punctual attendance is expected. * Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: * Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. * Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. * Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. * Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. * Actively promote store specials and other marketing programs. * Cross-check price of delivered goods for accuracy. * Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. * Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) * May perform other duties as assigned by management. Requirement/Qualifications: * Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. * Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. * Strong attention to detail. * Ability to handle challenging situations professionally and exercise exceptional judgement. * Ability to work both independently and in team settings. * Must possess required up-to-date food handling certificates, as required by law (in specific locations only). * Cooking/Restaurant experience preferred Supervisor Responsibilities: * This position has no supervisory responsibilities Travel: * Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: * Ability to stand and walk for long periods of time on hard and uneven surfaces. * Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. * Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. * Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. * Periodic exposure to all outdoor conditions during daylight hours. * Moderate exposure to walk-in coolers and freezers at 34 F or lower. * Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. * Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. * The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $17.75 - $18.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use
    $17.8-18.8 hourly 6d ago
  • Customer Care Coordinator

    Lever Organic 4.0company rating

    Customer care representative job in Portland, OR

    Job DescriptionThe Company Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business. At Renewal by Andersen of Oregon and SW Washington, we are committed to delivering an expectational home improvement experience - start to finish. Our Customer Care Coordinators play a critical role in upholding that standard by serving as the primary point of contact for our customers. This position ensures clear communication, prompt responses, and thorough support throughout the customer journey. As a Customer Care Coordinator, you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently. You'll be part of a supportive, in-office team environment where collaboration, accountability, and professionalism are key. What's in it for You? Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus). Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability. 401(k) with Company Match: Competitive company contributions to help build your future. Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance. Career Growth: Training and development opportunities, with room to grown within our Customer Care department. Responsibilities Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner. Project Updates: Provide clear, proactive updates to homeowners regarding their installation status. Issue Resolution: Research and follow through on customer inquiries; escalate issues to the appropriate team as needed. Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs. Problem Solving: Support homeowners with logistical changes, reschedules, and service-related questions. Documentation: Maintain detailed records in Salesforce and other internal platforms. Team Support: Contribute to a positive team environment through excellent communication and reliability. Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed. Field Exposure: Participate in occasional job site visits for hands-on learning and training opportunities. Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs. Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals. Qualifications Experience: 2-5+ years in a customer service or support role. Communication: Strong written and verbal communication skills. Organization: High attention to detail, follow-through, and time management. Independence: Proven ability to work independently and take initiative. Problem Solving: Ability to assess issues quickly and propose effective solutions. Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage. Preferred experience: Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes. Technical Skills and Physical Requirements Software Proficiency: Skilled in Microsoft Office Suite and various texting/chat communication platforms. CRM Experience: Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication. Telephony Systems: Familiarity with VoIP systems such as Five9 for efficient call handling. Quick Learner: Ability to rapidly absorb and apply knowledge of product offerings and company policies. Work Environment: This is a full-time, in-office role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks. Lifting & Movement: Occasional bending and lifting of items up to 50 lbs. Join Us:Joining Renewal by Andersen of Oregon as a Customer Care Coordinator means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promise to homeowners across the Pacific Northwest! Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members. Additional information? Feel free to visit our career page at *********************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $20-23 hourly 6d ago
  • Customer Service Rep

    Puget Collision 4.6company rating

    Customer care representative job in Salem, OR

    The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all scheduled in repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and CSR Quality Control Checked before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the companys non-disclosure and confidentiality policies concerning customer information. Compensation details: 18-25 Hourly Wage PI4f47093c4efb-31181-39512250
    $28k-37k yearly est. 8d ago
  • Customer Success Coordinator

    Richmond American Homes 4.7company rating

    Customer care representative job in Vancouver, WA

    BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. Positive Work Environment & Culture * Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued. * Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. Job Summary The Customer Success Coordinator serves as a point of contact for homebuyers throughout the construction and completion of their new home. This position is an expert on every home build project, helps keep the project on track, and will communicate with each assigned homebuyer, providing progress updates, timelines, and other helpful information on a consistent basis specified by the manager. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics. Qualifications * Completion of high school education * Minimum of 2 years of customer service experience * Real estate and/or new home construction experience preferred * Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking * Must be able to traverse sites in adverse weather * Reliable vehicle to drive from site to site * Valid Driver's License with a safe driving record * Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and web-based software (e.g. social media) * Experience with programs Smartsheet and Sales Simplicity preferred * Customer Relationship Management (CRM) database experience preferred (i.e. Hubspot, Salesforce) * Potential remote work after mandatory in-office training, decided by manager * Demonstrated customer-focus and solution-orientation, talent for engaging and building trust quickly with all personality types Skills * Ability to learn new software and programs quickly * Excellent communication skills, both verbal and written, in the English language * Strong follow-up skills * Ability to work independently as well as in a group setting * Adapt to a fast-paced, ever-changing environment Responsibilities * Act as the secondary contact for homebuyers throughout the construction and closing process, working closely with the community team including construction, sales, warranty, and design centers to ensure a seamless experience * Travel to communities to capture photos of active builds for homes under contract to buyers * Maintain weekly onsite presence across assigned committees, including providing neighborhood condition reports * Facilitate and review pre-closure survey feedback, post close check-ins, and one year follow-ups * Provide real time triage and ticket responses from homebuyers under contract and either answer questions or direct to the appropriate party. * Clearly communicate corporate processes and policies to customers and set expectations accordingly. * Utilize lead management software (CRM) and other CX tools to provide homebuyers with relevant weekly updates on the status of their build. * Maintain close relationships with community sales consultants and field teams through regular contact, weekly status meetings and participate in ongoing training * Be an expert and enthusiastic brand ambassador for all things Holt Homes Work Environment * Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time * Regularly drives to and from various Holt communities Compensation * Base Salary: $55,000- $70,000 * FLSA Status: Non-Exempt * Bonus Type: Year End Discretionary Comprehensive Benefits Package We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: * Competitive Compensation: We provide a competitive compensation structure that rewards performance and results. * Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). * Financial Future: Access a 401(k) retirement savings plan. * Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave). * Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. * Exclusive Perks & Discounts * Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts. * Pet Insurance: Enjoy discounted group pet insurance rates. If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at ************************ for additional information. Sekisui House U.S., Inc. is an Equal Opportunity Employer.
    $55k-70k yearly Auto-Apply 10d ago
  • Customer Service Representative

    Creative Financial Staffing 4.6company rating

    Customer care representative job in Oregon City, OR

    a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } Customer Service & Logistics Specialist Company: Confidential Pay: $22-$25 per hour (DOE) Location: East Portland Metro Area Are you eager to learn, grow, and build a long‑term career with an organization experiencing significant growth? Our client stands out in their industry for delivering top‑quality customer service, and they are looking for someone who shares that same commitment to excellence. We are seeking a highly organized, customer‑focused professional to support Domestic and International B2B customers. This role is ideal for someone who enjoys problem‑solving, and is motivated by helping customers succeed. Position Overview In this role, you will support customers by providing timely communication, managing logistics, and ensuring accurate documentation for domestic and international shipments. You will collaborate with cross‑functional teams, navigate country‑specific requirements, and help resolve customer challenges-all while maintaining a high level of integrity and professionalism. Key Responsibilities Provide timely and professional communication regarding order status, availability, pricing, shipping details, credit issues, returns, and general customer needs Route domestic and international shipments using the most reliable and cost‑effective methods Plan international shipment routes while considering freight forwarder and country-specific requirements Enter accurate shipment handling instructions Assist customers with documentation and regulatory compliance Pre‑advise destinations for shipments requiring special attention (import permits, formal entry, etc.) Resolve customer challenges, including delays, missing shipments, or price adjustments, with urgency Support the creation and review of proposals, contracts, sales orders, and purchase orders Determine product classifications and export license requirements Required Skills & Competencies Proven customer service experience Strong written and verbal communication skills Professional phone and email etiquette Creative problem‑solving and conflict‑resolution abilities Ability to work effectively with cross‑functional teams Technical Skills Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word Strong typing and data entry skills ERP experience, ideally with Navision Experience & Education 2-3 years of customer service experience High School Diploma or GED required Associate's or Bachelor's Degree a + Compensation & Benefits Pay: $22-$25 per hour Medical and dental insurance Life and disability insurance Paid vacation and sick leave 401(k) with company match Opportunity to grow with a company that values internal development
    $22-25 hourly 1d ago
  • Call Center Sales Representative (On-Site)

    Renuity

    Customer care representative job in Vancouver, WA

    Renuity Call Center Sales Representative Starting wage: $20/hr with uncapped bonus The home improvement industry is broken. Renuity is here to fix it. We're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love - without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started. If you're ready to build the future of home improvement, join us. What We Offer Competitive Pay: Starting wage $20/hr with uncapped competitive bonus structure! (Full pay range for this role is $20 - $28/hr) Monday - Friday schedule (one weekend day preferred) Comprehensive benefits including medical, dental, and vision Opportunity to work with a nationally recognized brand, Kohler! About the Role Provide exceptional communication skills by answering incoming calls from customers promptly and professionally, ready to uncover their needs and schedule a consultation with a product expert. Ensure accurate entry of all appointment and customer information into the CRM system. Make outbound calls to potential customers to follow up on various initiatives. Key Qualifications Exceptional verbal and written communication skills with the ability to speak clearly and concisely over the phone. Exceptional multi-tasking skills (talk and type simultaneously) with the ability to manage high volumes of inbound and outbound calls in a timely manner. Expertise in overcoming objections and solving problems. No prior call center experience required! About Us: Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies-including Mad City Windows & Baths, FHIA Remodeling, Statewide Remodeling, MaxHome, Rite Window, and Closet America. Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we're focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We've already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation-at competitive prices. At Renuity, you'll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company's success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you're in the field or at HQ, you'll be part of shaping the future of home improvement-and building a career you can be proud of. To learn more, visit ******************** #RHB Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy
    $20-28 hourly Auto-Apply 6d ago
  • Call Center Specialist

    Northwest Human Services, Inc. 3.3company rating

    Customer care representative job in Salem, OR

    Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST (Internal Employees Only) Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: High school diploma or equivalent. Proficient typing skills and familiarity with computers. Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. Healthcare insurance plans: Medical, Dental, Vision Group Life: Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $30k-35k yearly est. Easy Apply 5d ago
  • Call Center Representative

    Bath Planet

    Customer care representative job in Vancouver, WA

    Job DescriptionCall Center Representative Bath Planet of Portland is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Vancouver, WA market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications We offer an excellent compensation package for this position which includes an hourly rate plus bonuses based on appointments set. We offer medical insurance, 401(k), and paid sick time. Apply today to join our growing team! Powered by JazzHR 1U1soy696n
    $34k-44k yearly est. 8d ago
  • Call Center Representative

    Bath Concepts Independent Dealers

    Customer care representative job in Vancouver, WA

    📞 Call Center Representative 🕒 30 Hours/Week | On-Site Looking for a rewarding role where your voice can make a difference? Join the rapidly growing team at Santiago General Contractor Solutions, a leader in acrylic bath remodeling and home improvement. We specialize in creating beautiful, low-maintenance bathrooms, roofing, siding, and window solutions for homeowners. As our company continues to grow, we're seeking energetic and personable Call Center Representatives to help connect customers with the services they need. Why Work With Us? ✔ Competitive hourly pay + performance bonuses ✔ Uncapped commission potential ✔ Growth-focused, supportive work environment ✔ Paid training and development What You'll Be Doing: • Outbound calls to homeowners to schedule consultations • Answer inbound calls from interested customers • Use a proven script while tailoring your approach to each call • Accurately enter lead and appointment information • Confirm appointments with both reps and homeowners • Conduct follow-ups and ensure appointment quality What We're Looking For: • Excellent communication and interpersonal skills • Previous call center or phone-based customer service experience • Confidence handling objections and guiding conversations • Sales or telemarketing background is a plus • Basic computer literacy • Positive, goal-driven attitude • Ability to pass a background check Ready to grow with a company that recognizes and rewards your success? Apply today and take the first step toward a fulfilling career with Santiago General Contractor Solutions!
    $34k-44k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Bicultural Qualified Mental Health Associate (Qmhp

    Customer care representative job in Portland, OR

    The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions enabling OHSU to effectively manage information to accomplish its missions. The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year. The call center is a Critical Function Unit, responding to over 6,000 incoming and outgoing calls daily for the diverse needs of OHSU's missions; including staff, patients, general public, and external professionals conducing business with OHSU. Representatives work with a wide variety of callers. It is imperative that the Representative properly screen vague or incomplete requests so that the call may be connected or paged, to the appropriate person or area. The Representative is generally the first impression of OHSU by the general public. Therefore, this position requires a high level of professionalism, accuracy, attention to detail, empathy, technical savvy, and customer service. Individuals must be able to multi-task, ask clarifying questions to ascertain customer needs, and thrive in a very fast paced, high-volume, non-scripted environment. Representatives will be handling emergent calls (e.g. Code Blue/medical emergency, Code Red/Fire) and will be expected to send immediate communications through multiple modes. (phone, belt based paging, overhead paging, emergency alert notifications) Representatives must be able to seamlessly and immediately transition to back-up/redundant systems if outages occur. The Incumbent will observe due care, objectivity and respect for confidentiality. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true “business need to know.” Function/Duties of Position Call Processing/Paging (answering, screening, routing, paging etc.) Use Information Systems for the following call types: Informational Emergent After-hours clinic and/or healthcare support Physician Advice and Referral Calls On-call and paging support o Multiple marketing events for OHSU Provide information to callers, including directions, addresses and hours of operation Paging appropriate personnel or on-call staff Data Entry Assist departments with data entry for on-call schedules or paging status Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc. Emergent Call Processing Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts. Other Duties as Assigned by Department Required Qualifications Knowledge of the English Language sufficient for telephone communication. AND High School Diploma or GED, AND One year experience in a call/contact center, preferably in a medical or hospital setting with multiple information systems OR Two years of heavy volume, multi-phone use/environment with multiple information systems. Job Related Knowledge, Skills and Abilities (Competencies): Must be able to type minimum of 40wpm with 95% accuracy Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls. Proven experience of customer service showing empathy, situational awareness, and understanding. Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy. Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications Experience with windows and/or PC-based software systems. Experience in hospital or medical setting. Previous experience with automated directory or paging system is highly desirable. Knowledge of medical terminology, skill in operating a computerized central communications system Additional Details Work Location: MSB 5th floor. Work Schedule: variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available. Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $31k-40k yearly est. Auto-Apply 18d ago
  • Call Center Representative

    OHSU

    Customer care representative job in Portland, OR

    The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions enabling OHSU to effectively manage information to accomplish its missions. The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year. The call center is a Critical Function Unit, responding to over 6,000 incoming and outgoing calls daily for the diverse needs of OHSU's missions; including staff, patients, general public, and external professionals conducing business with OHSU. Representatives work with a wide variety of callers. It is imperative that the Representative properly screen vague or incomplete requests so that the call may be connected or paged, to the appropriate person or area. The Representative is generally the first impression of OHSU by the general public. Therefore, this position requires a high level of professionalism, accuracy, attention to detail, empathy, technical savvy, and customer service. Individuals must be able to multi-task, ask clarifying questions to ascertain customer needs, and thrive in a very fast paced, high-volume, non-scripted environment. Representatives will be handling emergent calls (e.g. Code Blue/medical emergency, Code Red/Fire) and will be expected to send immediate communications through multiple modes. (phone, belt based paging, overhead paging, emergency alert notifications) Representatives must be able to seamlessly and immediately transition to back-up/redundant systems if outages occur. The Incumbent will observe due care, objectivity and respect for confidentiality. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true "business need to know." Function/Duties of Position Call Processing/Paging (answering, screening, routing, paging etc.) * Use Information Systems for the following call types: * Informational * Emergent * After-hours clinic and/or healthcare support * Physician Advice and Referral Calls * On-call and paging support o Multiple marketing events for OHSU * Provide information to callers, including directions, addresses and hours of operation * Paging appropriate personnel or on-call staff Data Entry * Assist departments with data entry for on-call schedules or paging status * Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc. Emergent Call Processing * Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts. Other Duties as Assigned by Department Required Qualifications * Knowledge of the English Language sufficient for telephone communication. AND * High School Diploma or GED, AND * One year experience in a call/contact center, preferably in a medical or hospital setting with multiple information systems OR * Two years of heavy volume, multi-phone use/environment with multiple information systems. Job Related Knowledge, Skills and Abilities (Competencies): * Must be able to type minimum of 40wpm with 95% accuracy * Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls. * Proven experience of customer service showing empathy, situational awareness, and understanding. * Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy. * Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications * Experience with windows and/or PC-based software systems. * Experience in hospital or medical setting. * Previous experience with automated directory or paging system is highly desirable. * Knowledge of medical terminology, skill in operating a computerized central communications system Additional Details Work Location: MSB 5th floor. Work Schedule: variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available. Benefits: * Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee * Two separate above market pension plans to choose from * Vacation- up to 200 hours per year depending on length of service * Sick Leave- up to 96 hours per year * 8 paid holidays per year * Substantial Tri-met and C-Tran discounts * Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Pldi

    Customer care representative job in Tigard, OR

    We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
    $31k-40k yearly est. 60d+ ago
  • Call center

    Global Channel Management

    Customer care representative job in Wilsonville, OR

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Answer the Customers call in a friendly and professional manner Establish and maintain good customer relations with both internal and external customers . Diffuse difficult customer situations Excellent oral & written communication skills Ability to multitask effectively Ability to work independently in a fast pace situation PC and Systems knowledge (MS Office Suite including strong excel skills) Must be able to handle multiple customer situations and temperaments while performing repetitive tasks Experience: 1 year taking calls in a call center environment . Education: Minimum: High School Diploma or Equivalent. Additional Information $14/hr 3 MONTHS
    $14 hourly 4h ago
  • Customer Service Representative

    Classic Collision 4.2company rating

    Customer care representative job in Beaverton, OR

    $18-$20/hr Depending on Experience Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? Paid Weekly Continuous Training Supportive Team Culture Company match 401K Medical/Dental/Vision Paid Time Off - 6 Paid Holiday Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities Explain and educate customers on repair process on a high level, including insurance claim information and processes. Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Coordinate Rental Car /Tow companies to provide one-stop service to all customers. Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. May assist in customer communication throughout the repair process. Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. Follow up on all DRP assignments present and past to maintain sales for the center. Maintain DRP logbooks and Enterprise ARMS daily. Secure proper payments Assist with reconciling invoices to payables report daily and monthly (as applicable) Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. Perform other administrative tasks and duties as required to successfully meet the needs of the business. Other duties as assigned. Qualifications Must be at least 18 years of age. Previous experience in customer service, sales, or other related fields is preferred. Must have a valid driver's license and be eligible for coverage under company insurance policy. Effective communication (written and verbal) and interpersonal skills are required. Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
    $18-20 hourly 6d ago
  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Customer care representative job in Portland, OR

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Representative, Service, Manufacturing, Retail
    $33k-37k yearly est. 3d ago
  • Customer Service Representative

    Chevron 4.8company rating

    Customer care representative job in Beaverton, OR

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1192 Station Address: 14850 SW Murray Schools Drive, Beaverton OR, 97007 Job Expectations: * Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. * Maintain neat appearance and good personal hygiene in compliance with CSI image standards. * Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. * Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures * Follow federal law and company standards on carding customers for all age restricted products sold at the stations. * Work professionally with vendors and contractors. * Regular and punctual attendance is expected. * Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: * Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. * Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. * Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. * Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. * Actively promote store specials and other marketing programs. * Cross-check price of delivered goods for accuracy. * Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. * Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) * May perform other duties as assigned by management. Requirement/Qualifications: * Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. * Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. * Strong attention to detail. * Ability to handle challenging situations professionally and exercise exceptional judgement. * Ability to work both independently and in team settings. * Must possess required up-to-date food handling certificates, as required by law (in specific locations only). * Cooking/Restaurant experience preferred Supervisor Responsibilities: * This position has no supervisory responsibilities Travel: * Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: * Ability to stand and walk for long periods of time on hard and uneven surfaces. * Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. * Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. * Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. * Periodic exposure to all outdoor conditions during daylight hours. * Moderate exposure to walk-in coolers and freezers at 34 F or lower. * Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. * Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. * The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $17.75 - $18.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use
    $17.8-18.8 hourly 6d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Hillsboro, OR?

The average customer care representative in Hillsboro, OR earns between $31,000 and $47,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Hillsboro, OR

$38,000
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