Customer service advisor jobs in Chicopee, MA - 960 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Why Join Us? If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment. Position Summary The Customer Service Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset. Essential Duties & Responsibilities Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements Provide timely, accurate product information and quotations via phone and email Track order status, proactively communicate updates, and resolve issues to support on-time delivery Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue Maintain detailed and accurate customer records, including contacts, routing details, and account notes Qualify customer RFQs for completeness and accuracy prior to order release Follow up on lost or dormant business to support customer retention efforts Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns Support business development initiatives such as samples, direct mailings, and follow-up outreach Meet daily productivity and accuracy expectations, including order volume and error reduction Consistently follow established quality, accuracy, and attendance standards Perform other duties as assigned What Success Looks Like in This Role Consistently high accuracy in complex, high-volume order entry Confident, friendly, and professional phone presence Ability to stay focused and precise while managing repetitive tasks Reliable attendance and steady performance in a fast-paced office environment Willingness to support teammates and share ownership of customer outcomes Minimum Experience & Skills 2+ years of customer service, inside sales, order entry, or administrative experience in a detail-driven role Proven ability to accurately manage complex data and high-volume transactions Strong verbal and written communication skills; comfortable with frequent phone interaction Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with ERP systems preferred (manufacturing experience a plus) Ability to work independently while contributing to a close-knit, collaborative team Education Degree not required; relevant experience and demonstrated accuracy are prioritized Work Environment & Schedule Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM) Business-casual office environment Frequent use of computer systems and phone Occasional exposure to manufacturing and warehouse environments May occasionally lift up to 15 pounds Why This Role May Be a Great Fit Stable, growing manufacturing company with long-standing customer relationships Supportive, team-oriented department with hands-on training Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion Annual company-wide bonus based on overall performance We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

Customer Service Administrator - Middletown, CT Minimum 5 years of experience as a Customer Service Administrator Venteon is currently seeking a Customer Service Administrator to fill an opening with a manufacturing company located in Middletown, CT Requirements of the Customer Service Administrator Minimum of 5 years' experience in customer service or program coordination within aerospace, defense, or precision manufacturing. Familiarity with aerospace customer portals (e.g., Pratt & Whitney, Collins, GE, Rolls Royce) strongly preferred. Experience with ERP systems (Epicor, SAP, Oracle, or equivalent) required, Proficiency in Microsoft Excel and Word. Demonstrated success in managing customer relationships and balancing competing priorities. A strong commitment to continuous improvement, quality, and customer satisfaction. Proven ability to manage multiple priorities in a fast-paced manufacturing environment. Excellent written and verbal communication skills with both technical and non-technical audiences. High attention to detail and accuracy in managing documentation, schedules, and customer data. Self-starter with demonstrated ownership of results and ability to work independently and collaboratively across teams. Strong organizational, analytical, and problem-solving abilities. Benefits of the Customer Service Administrator Competitive salary Advancement potential Full time Paid time off Medical / Dental / Vision 401k Responsibilities of the Customer Service Administrator Effectively manage daily communication between customers and site Operations. Actively work with the site team to resolve customer issues and improve on-time delivery. As needed, coordinate and host all customer meetings both virtual and in person. Preparing any presentations needed as required. Provide accurate and timely customer updates on order status, production progress, and delivery schedules. Navigate and maintain customer web portals, ensuring that order acknowledgements, shipping notifications, and documentation are accurate and up to date. Collaborate closely with operations, planning, and quality teams to track progress and resolve issues affecting delivery timelines or order accuracy. Lead weekly or biweekly status reviews with key customers to communicate program progress, risks, and recovery actions. Manage customer expectations by proactively identifying potential delays or changes and communicating solutions. Monitor open order reports, on-time delivery metrics, and backlog trends to drive accountability and service improvement. Support estimating, quoting, and change management activities in coordination with sales and engineering teams. Coordinate corrective actions and ensure timely closure of customer complaints or nonconformance reports. Maintain customer records, correspondence, and contract terms within ERP and CRM systems. Partner with the leadership team to identify opportunities for process improvement, customer satisfaction, and operational efficiency. If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to ******************

Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

HIRING IMMEDIATELY... Sunoco is hiring a Retail Sales Associate! In this role, you will provide superior customer service while selling our products to customers following company standards. This will include merchandise presentation, safety, sanitation, service, and suggestive selling. Additionally, you will assist customers with any questions, ring up sales, and control the fuel pumps to ensure prompt and friendly service. Some additional responsibilities will include: Properly maintaining a cash drawer and being accountable for all cash, coupons, checks, and receipts in the drawer Receiving and checking in delivered merchandise and placing inappropriate storage area Filling displays and stocking shelves as needed Filling outside towel holders, and replenishing or refreshing window washer fluid Servicing, cleaning, and supplying public restrooms; refilling towel dispensers & soap dispensers Cleaning windows, glass partitions, and mirrors with cleaning agents. Other duties as assigned Opal Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Weve been serving our customers for more than 125 years, delivering on our promise of quality and excellence in everything we do. And through our involvement with organizations like Philabundance and the American Red Cross, we are proud to give back to the communities we serve. Headquartered in Philadelphia, Pennsylvania, Sunoco is part of the Energy Transfer Partners, L.P. family of companies. Energy Transfer Partners is a New York Stock Exchange traded partnership owning and operating a diversified portfolio of energy assets. Sunoco's Retail business markets its brand of gasoline through approximately 4,900 retail outlets in 26 states mainly east of the Mississippi, from Maine to Florida and west to Wisconsin and Louisiana. Sunoco also has more than 650 APlus branded convenience stores which are company-operated and operated by third-party dealers.

* Starting rate $19.23-$21.63* Be part of the rapidly changing health care system! The Behavioral Health Partners of MetroWest (BHPMW) provides collaborative care coordination and wellness goal support to individuals with behavioral health and/or substance use needs, based on the recent transformation of Mass Health's service delivery model. The partnership is built on a collaboration among five community-based provider agencies: Advocates, Family Continuity, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth and Family Support Network, throughout MetroWest, Central and Northern Massachusetts. The Care Coordinator will collaboratively coordinate and develop appropriate health care services for individuals who receive Behavioral Health care ("Enrollees"). Are you ready to make a difference? Minimum Education Required High School Diploma/GED Responsibilities * Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services. * Conduct outreach and engagement activities with assigned Enrollees and engage them in enrolling in the BHCP program. * Complete comprehensive assessment in a collaborative manner with engaged Enrollees, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Conduct annual re-assessments. * Develop a person-centered treatment plan with each engaged Enrollee, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Update the treatment plan according to required timeframes. * Develop advanced directives, acute care plans, and/or crisis plans with engaged Enrollees as needed. * Work with engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team. * Support engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services. * Assist the RN with medication reconciliation functions as required, such as information collection. * Provide health and wellness coaching to engaged Enrollees and assist them identifying and utilizing health and wellness supports in the community. * Connect engaged Enrollees to all needed services and supports including those that address social needs that affect health. Facilitate ongoing connection. * Collaborate with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee's person centered treatment plan. * Meet expectations related to supporting the programmatically required number of Enrollees which may vary over time. * Demonstrate a proactive commitment to maintaining effective communication with staff, Enrollees, Care Team members and other collaterals, and other internal and external stakeholders and customers. Promote strong working relationships and excellent customer service. * Complete required trainings and other professional development activities. * Participate in BHCP team meetings and each engaged Enrollee's Care Team to ensure effective communication among all disciplines and stakeholders involved in the person's care. * Identify community resources and develop natural supports for client. * Consult with Clinical Care Managers, RNs and other CP Team members as needed around clinical, medical and other matters. Qualifications * Bachelor's Degree in a field related to human services with a minimum of 1 year of experience; or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical settings. * Ability to maintain personal and professional boundaries. * Strong skills in the areas of communication, follow through, collaboration, and customer service. * Strong computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies. * Excellent organizational, time management, problem solving skills. * Ability to openly address and acknowledge issues of substance use and mental illness. * Excellent written and verbal communication. * Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. * Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. * Bilingual in Spanish Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Service Center. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days. ESSENTIAL FUNCTIONS: Accurately, efficiently and professionally answer customer inquiries via the telephone. Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary. Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc. Provides banking solutions to enhance and create lasting customer relationships. Customer Service: Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards. Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers. Compliance: Adheres to banks policies and procedures. Technical: Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform. MINIMUM REQUIREMENTS: At least two years of tele-services/customer service experience is preferred. Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws normally acquired through one to two years of banking experience and training preferred PHYSICAL REQUIREMENTS: General Office Equipment Keyboard Dexterity Lifting/carrying up to 25 lbs. Use of general office equipment Ability to travel COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Bertera Nissan is currently seeking a motivated and customer-focused individual to join our team as an Entry Level Service Advisor & Customer Representative. In this role, you will be responsible for assisting customers with their service needs, providing exceptional customer service, and ensuring that all vehicles are serviced in a timely and efficient manner. Responsibilities: - Greet customers and assist them with scheduling appointments for service - Communicate with customers to gather information about their vehicle's service needs - Provide estimates for service costs and recommend additional services as needed - Coordinate with the service department to ensure that work is completed on time - Follow up with customers to ensure their satisfaction with the service provided - Handle customer inquiries and concerns in a professional and timely manner - Maintain a high level of product knowledge and stay up to date on industry trends and developments Qualifications: - High school diploma or GED required; college degree preferred - Previous customer service experience preferred - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Excellent organizational and time management skills - Basic computer skills and familiarity with automotive service software - Willingness to learn and grow within the automotive industry This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!

Are you looking for a full-time position that will fit your lifestyle? Do you have a passion for working with others and problem-solving? Join us at Pioneer Valley Environmental as our new full-time Customer Service Associate in Ware, MA! Whether it's scheduling service calls, resolving customer concerns, or keeping operations running smoothly, your role is essential in ensuring our clients receive the best experience possible. If you're an organized, detail-oriented professional who enjoys problem-solving and assisting customers, we want to hear from you! WHY YOU SHOULD JOIN US At Pioneer Valley Environmental, we foster a supportive and team-oriented culture where your contributions are valued. We offer a competitive wage of $18 to $20 per hour, along with exciting team spiffs and a company-matched IRA to help you grow financially. Ready to join a company that values your skills? Apply today! ABOUT PIONEER VALLEY ENVIRONMENTAL Here at Pioneer Valley Environmental, we are dedicated to providing prompt and reliable service to our customers. Founded in 1999, we have spent the last 15+ years growing our company and serving our community with honest and quality plumbing, heating, and air conditioning services. Our highly trained employees and technicians work hard to exceed customer expectations with access to exceptional service 24 hours a day, 7 days a week! ARE YOU THE FULL-TIME CUSTOMER SERVICE ASSOCIATE OUR TEAM NEEDS? High school diploma or equivalent 1+ years of office administration education or comparable work experience Good computer skills and knowledge of common office applications such as Microsoft Word, Excel, and PowerPoint Familiar with ServiceTitan Excellent phone, communication, and interpersonal skills WHAT VITAL ASSISTANCE DO YOU PROVIDE? As our Customer Service Associate, you will work a full-time schedule between 7:30 AM - 4:00 PM Monday - Friday, providing you with ample time in the evening and weekends to do what you love. As a full-time Customer Service Associate, each day unfolds as you answer ringing phones, promptly schedule calls, and ensure customers feel valued, whether in person or over the phone. You maintain a professional tone through emails and letters, resolve product and service issues by clarifying complaints, identifying root causes, and suggesting effective solutions. You skillfully handle customer complaints across various platforms, gather data, and recommend innovative products to management while processing orders, refunds, and exchanges efficiently. After resolving issues, you make follow-up calls to gauge satisfaction, meticulously document interactions, and keep organized records. This dynamic, rewarding environment allows you to grow your skills and deepen your connection with the community, making each day fulfilling in the world of customer service. ADVANCE YOUR CAREER TODAY! If this sounds like the right full-time Customer Service Associate job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!

Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us. Responsibilities and Duties: Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash. Requirements Qualifications and Skills: The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate Grit - you'll be working outside in the cold and the heat Benefits: Employees average $16-18 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Average wage of $16-18 per hour, with wages and performance based bonus included Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free carwashes for your personal vehicle Growth potential at a fast growing company

The Cadette Network is currently Hiring Immediately for Team Members to join our network! 5 stores located on Belmont and Lincoln St in Worcester and all 5 locations in Shrewsbury, MA. Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us? Heres whats in it for you: To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks: Hours that work for You Competitive Pay Free Uniforms Career Development and Growth Employee Discounts Training and Ongoing Development Opportunities Referral Bonuses Bonus Potential Healthcare Heres who were looking for: Someone who comes to work with a positive attitude ready to provide an exceptional guest experience A team player who excels in a fun, fast-paced environment while following brand standards as well as safety/sanitation standards Someone with a great attitude who has a desire to learn and is able take feedback from their supervisor and run with it Join us immediately for the Summer and Beyond! Click to Apply or Apply in Restaurant You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running. Our 3,2,1 philosophy is that "With just 3 feet between you and our guest, you have 2 minutes to provide 1 exceptional service experience," George Cadette (Franchisee).

Call Center Marketing Specialist Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Location: On -Site, Chicopee, MA 01022 Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives. In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services. Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package. If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening. Control your own pay - your bonus is uncapped, based on the performance you bring to the table! Qualifications: Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Then We Will Provide: Comprehensive, Paid Training Uncapped earning potential - bonuses paid biweekly Team -based incentives and Employee Appreciation events Opportunities for Advancement Flexible Work Schedules Requirements: Reliable Transportation Ability to commute to Office in Chicopee, MA High school or equivalent (Required) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) What's in it for you: Pay: $16.00 - $19.00 per hour Bonus opportunities Performance bonus Comprehensive paid training Uncapped earning potential with biweekly bonuses Employee discount Requirements Available to work on -site at the Chicopee Office Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Benefits Uncapped earning potential with biweekly bonuses Employee discount Equal Opportunity Employer Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Job ID: ZR_9_JOB

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Customer Service Representative Salary: $40,000 - $45,000 CFS is partnered with a well-established client to identify a Customer Service Representative who will provide exceptional support and ensure smooth daily operations. Why Work Here: Warm, welcoming team that values positive energy and a can-do attitude Stable company with opportunities to grow into other office or customer-facing roles Supportive training environment designed to help you succeed Great schedule, strong work-life balance, and approachable leadership Key Responsibilities: Handle incoming calls and assist customers with basic inquiries Provide friendly, helpful support while resolving customer requests Enter and maintain accurate customer information in the system Collaborate with team members to ensure efficient daily operations Preferred Qualifications: Comfortable communicating with customers in person and over the phone Reliable, eager to learn, and team-oriented Click here to apply online

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $23.32 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:30am - 5:00pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 25080 - 5800 Administration This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while providing excellent internal and external customer service. I. Major Responsibilities: 1. Answer telephones, engages clinical staff when appropriate for assistance, keep calls to an average of 4 minutes and consistently handles an average of 100 calls per shift. 2. Take complete messages. -- a. Uses Call Process and text templates in EHR b. Uses correct task titles for reason of call. c. Sends tasks to correct bin. d. Includes accurate call back information. 3. Schedule appointments. - a. Uses templates correctly. b. Uses appointment types and times correctly. c. Utilizes all PCP sites for scheduling same-day appointments. 4. Verify insurances. - a. Ensures patients insurance is active prior to scheduling appointments. b. Verify insurances 72-hours prior to scheduled appointments for all participating PCP sites. c. Has and maintains access to necessary verification sites. d. Has a thorough understanding of insurance processes and stays up-to-date with changes. e. Calls patients with insurance issues prior to appointment. 5. Update patient demographics as appropriate in Allscripts. 6. Register and schedule new patients, mail new patient packet including ROI, update demographics and collect insurance information accurately. 7. Understand and apply the self-pay policy to inform patients of their financial obligations when arriving for their appointment. 8. Provides and maintains proper phone etiquette and good customer service. 9. Maintain knowledge of current OSHA and CLIA regulations, and HPS policies. 10. Assist coworkers to assure smooth office operation and delivery of excellent services through teamwork. 11. Perform other duties as assigned, which may include floating to assist other sites. 12. Facilitates in gathering accurate patient billing information. 13. Able to handle caller complaints, de-escalate situations, maintain professionalism during difficult interactions and assist in providing service recovery to salvage a suboptimal experience. 14. Demonstrates a working knowledge of HIPAA guidelines. Adheres to our policies for releasing patient information. Understands the difference between and can explain to patients the difference between a healthcare proxy, power of attorney and HIPAA appointee. 15. Answers patient inquiries regarding their liability and able to explain the variables involved. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma or GED required. Experience/Skills: Required: 1. Minimum of 1 year of receptionist experience, preferably in a health care setting. 2. Basic computer knowledge. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: On-the-job time is spent in the following physical activities: 1. Stand - 1/3 to 2/3 2. Walk - 1/3 to 2/3 3. Sit - 2/3 4. Talk or hear - 2/3 5. Uses hands to finger, handle or feel - 2/3 6. Push/pull - 1/3 7. Stoop, kneel, crouch or crawl - 1/3 8. Reach with hands and arms - 1/3 This job requires that weight be lifted, or force be exerted: 1. Up to 10 pounds - 2/3 2. Up to 25 pounds - 2/3 This job requires exposure to the following environmental conditions: 1. Infectious diseases - 1/3 2. Rotating shifts - 1/3 3. PPE when indicated - 1/3 to 2/3 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Transdev in East Hartford, Connecticut, is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement: * $20.00 (Union Collective Bargaining Agreement PayScale) o Starting pay $20.00 with progression to $21.00 over 1 year. Benefits include: * Vacation: up to 14 days per year * Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Must be bilingual in Spanish and English + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Bilingual in Spanish and English + Must be able to work shifts or flexible work schedules as needed, including overtime. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please review here: ********************************************************* for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Part Time Req ID: 6613 Pay Group: X58 Cost Center: 55835 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Job Description Here at Patrick Motor Group, we know that every employee is critical to our success, and we believe in rewarding employees who are motivated and ready to work hard. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over generations. We thank you for being a part of our team and look forward to seeing you succeed here. Role Overview: Service Dispatcher coordinates and handles all service repair orders daily in the service department. The Dispatcher is responsible for coordinating with other service department staff members such as technicians and Service Advisors to ensure that repairs are completed within specific time frames. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technicians' skillset. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation (i.e. complaint, cause and correction noted on every repair order with punch times for each operation). Prepares estimates when required (internal work). Works with the shop foreman (when applicable) [to] ensure(s) that technicians follow warranty material disposition procedures. Advises Parts and Service Managers of repetitive shortages so that corrective action can be taken. Manage and optimize technician schedules to maximize efficiency and meet customer expectations. Maintain clear and effective communication between technicians and service Advisors to provide updates on service repairs and to recommend solutions for any issues at hand. Evaluate service requests and prioritize them based on urgency, customer requirements, and resource availability. Accurately record and maintain detailed records of dispatch activities, technician availability and proper distribution of major services. Address and resolve any challenges or conflicts that may arise during the dispatch process to ensure customer satisfaction. Maintains a clean and organized work area. Work closely with other departments, including customer service, sales, and technical support, to ensure seamless coordination and communication. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Contribute to the overall success of the motor group by working with all teams and departments collaboratively and professionally with a positive attitude. Be at work on time or early (no exceptions). Be team-oriented with a desire to achieve both individual and collective goals. All other duties assigned by management. Education/Experience Requirements: High school diploma and/or GED (General Education Degree) is required. A strong understanding of automotive technology and the automotive industry is a plus. Computer and communication skills must be at an intermediate level. Employee must have basic to intermediate mathematics skills. Strong decision-making ability and organization are required. Employee must have attention to detail. Employee must be able to read, write, understand and speak English. Training and Certifications required (to be started upon hire): Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.) Work with any training the dealer group is currently utilizing. Employee must have a valid U.S. Driver's License. Physical Requirements: Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 20 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly and repetitiously for over 8 hours a day. Supervisory: N/A “Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality - that's the Patrick Motor Group.” Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.