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Customer service advisor jobs in Santa Barbara, CA

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  • Customer Service Representative

    Kraft Heinz 4.3company rating

    Customer service advisor job in Oxnard, CA

    Job Title: Customer Service Representative 's starting wage is $19/hr to - $21/hr Hours: 7:00 to 3:30 pm We're seeking a highly skilled and customer-focused Customer Service Representative to join our team in Oxnard, CA. As a key member of our Operations team, you will provide exceptional service to our customers, resolve issues, and build sustainable relationships. If you're passionate about delivering outstanding customer experiences and have excellent communication skills, we want to hear from you! Responsibilities: Respond to customer inquiries, manage account information, and resolve issues/complaints via email, online chat, and phone. Build sustainable relationships and customer loyalty through open and interactive communication. Stay up-to-date on product information, including new product releases, features, and benefits. Provide product recommendations and solutions to customers based on their needs and preferences. Troubleshoot errors related to order processing and subscriptions. Process returns, refunds, and order cancellations. Meet or exceed customer service metrics (CSAT) and assist with online customer reviews. Process internal sales and marketing sample order requests. Become a knowledge expert in product information retained from Help Docs and product specification sheets. Identify and suggest process improvements to increase efficiency and effectiveness in customer service. Use customer feedback and collaborate with internal departments to identify trends and areas for improvement. Collect and document customer quality complaints to share with internal teams, such as Quality and Product Development. Participate in special projects, such as customer service initiatives, product launches, and company-wide events. Collaborate with internal teams to plan and execute special projects. Qualifications: High School degree or 2-year(s) related experience. Communicates effectively, verbally, and in writing. Good comprehension skills - the ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Good composition skills - the ability to compose a grammatically correct, concise, and accurate written response. Able to navigate multiple platforms, systems, and programs. Preferred Skills: Ability to interact effectively at all levels and cross-departmentally. Demonstrates proficient knowledge of email applications. Excellent typing skills. Ability to be an effective team member and complete various projects. Experience with CRM software or previous experience in a customer-facing role. Adaptability, problem-solving, and time management skills. About Primal Kitchen Mark Sisson started Primal Kitchen with a simple mission: to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life. In just five short years, Primal Kitchen has catapulted from a small but mighty natural foods start-up to an industry-disrupting leader in real-food condiments, dressings, sauces and pantry staples. Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial - 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Oxnard - Primal Kitchen Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact ***********************.
    $19-21 hourly Auto-Apply 60d+ ago
  • Reservations Agent

    Hotel Californian

    Customer service advisor job in Santa Barbara, CA

    The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
    $29k-36k yearly est. 2d ago
  • Service Advisor

    Vtc 3.9company rating

    Customer service advisor job in Santa Barbara, CA

    We are looking for an energetic and. hard working Service Advisor to join our team! Toyota of Santa Barbara is a fast paced, rewarding dealership with huge growth potential. We are seeking the right people to grow with us and develop their careers. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Compensation: $ - $ Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Toyota of Santa Barbara is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $31k-43k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Toyota of Santa Barbara 4.3company rating

    Customer service advisor job in Santa Barbara, CA

    Job Description We are looking for an energetic and. hard working Service Advisor to join our team! Toyota of Santa Barbara is a fast paced, rewarding dealership with huge growth potential. We are seeking the right people to grow with us and develop their careers. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Compensation: $ - $ Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Toyota of Santa Barbara is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $31k-41k yearly est. 17d ago
  • Servicing Litigation Specialist II

    Pennymac 4.7company rating

    Customer service advisor job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings. The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $45,000 - $66,000 Work Model OFFICE
    $45k-66k yearly Auto-Apply 35d ago
  • Customer Service Representative

    Bliss Car Wash 4.4company rating

    Customer service advisor job in Santa Paula, CA

    Job Description BLISS Car Wash Customer Service Representative - $500 Sign on Bonus Base $16.50 - $19.00 hourly base pay, plus commission and incentives. Benefits: $500 Sign on Bonus Hourly plus commission and incentives Flexible working hours Medical, Dental, Vision, Critical Illness & Accident Insurance Plans 401k with Employer Matching FREE weekly car washes We offer the opportunity for growth within the Bliss family and value each one of our team members Bliss Car Wash is rapidly growing and looking for energetic, smiling team members. At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better. If this sounds like you, then Bliss wants to invest in you and your future. Duties include, but are not limited to: Greet guests and create an exceptional first impression for all guests. Educate all guests on wash, upgrade, and membership packages. Be able to process payments. Ensure all vehicles are loaded safely and correctly onto the conveyor. Prep the vehicle within company guidelines. Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines. Provide excellent service to ensure all guests have a great experience. Maintain a safe and clean work area. Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy. Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions. Follow company safety protocol. Be a team player. Job Qualifications Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED. Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training. Skills: Build great relationships with guest and co-workers through great communication and follow through. Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates. Reporting Relationships: Reports to the Site Manager. Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure. Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances. We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.
    $16.5-19 hourly 27d ago
  • Customer Service Representative - State Farm Agent Team Member

    Paul Cashman-State Farm Agent

    Customer service advisor job in Santa Barbara, CA

    Job DescriptionBenefits: Simple IRA License reimbursement Competitive salary Training & development Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Paul Cashman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Provide prompt, accurate, and friendly customer service. Service includes telephones, in-person walk ins, mail processing, banking, processing payments, assisting other agency team members as needed. Comply with insurance standards and regulations Attend training sessions, courses, to obtain your insurance license Professional dress and appearance in office QUALIFICATIONS: Bilingual, written, and verbal Ability to build rapport with customers Excellent interpersonal, written and verbal communication skills. Excellent organizational skills, able to prioritize and multitask Works well in a team setting, as well as on your own Must possess critical thinking attributes and detailed-oriented skills Must adhere to strong ethics and integrity Insurance experience is preferred, but not necessary. Property and Casualty License (must be able to obtain) Must be able to pass a background check
    $32k-42k yearly est. 24d ago
  • Customer Service Representative - State Farm Agent Team Member

    Tammy Dobrotin-State Farm Agent

    Customer service advisor job in Santa Barbara, CA

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tammy Dobrotin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-42k yearly est. 25d ago
  • Customer Service (remote work , no vaccination required)

    Path Arc

    Customer service advisor job in Oxnard, CA

    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)
    $36k-51k yearly est. Auto-Apply 60d+ ago
  • Counseling Services Specialist - Temporary Assignment

    Ventura County Community College District

    Customer service advisor job in Oxnard, CA

    This recruitment is being conducted to fill a temporary assignment and not being conducted to establish an eligibility list from which regular appointments will be made, as such this recruitment may close at any time. Employees hired in this capacity are considered at will and do not accrue property interest in the assignment and are not eligible for benefits. There is currently a temporary assignment at Ventura College's East Campus located in Santa Paula. This pool will remain open until the temporary vacancy has been filled. WHAT YOU'LL DO: Under the direction of an assigned supervisor, provide services in support of students enrolling in college, retaining students pursuing educational goals, and assisting students in completing educational, career or program/department goals. WHO WE ARE The Ventura County Community College District (VCCCD) is a public community college district serving residents throughout Ventura County. VCCCD's three colleges - Moorpark College, Oxnard College, and Ventura College - offer programs for transfer to four-year colleges and universities; career technical training, basic skills instruction; as well as community service, economic development, and continuing education for cultural growth, life enrichment, and skills improvement. The Ventura County Community College District recognizes that a diverse community of faculty, staff, and administrators promotes academic excellence and creates an inclusive educational and work environment for its employees, contractors, students, and the community it serves. With the understanding that a diverse community fosters multi-cultural awareness, promotes mutual understanding and respect, and provides role models for all students, VCCCD is committed to recruiting and employing a diverse and qualified group of administrators, faculty, and staff members who are dedicated to the success of all college students. The Ventura County Community College District does not engage in any employment practice that discriminates against any employee or applicant for employment on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, political beliefs, age, gender, sex, religion, transgender, sexual orientation, marital status, veteran status, and/or physical or mental disability. Serve as the initial point of contact and source of information for the department; screen and critically assess student needs; respond to inquiries, explain policies, and provide general information to students related to admissions, enrollment and registration, course placement, program requirements and student responsibilities; refer students requiring advanced guidance to a Counselor; schedule counseling appointments, as needed. E Provide assistance to students with enrollment, registration, and transfer processes, including completion of appropriate paperwork (e.g., enrollment and transfer applications, and petitions); respond to questions and provide general assistance to students inputting abbreviated education plans; ensure individual education plans are input into appropriate software programs. E Use established policies, procedures, guidelines, and rubrics to clear student prerequisites, inform students of appropriate course placement, provide information about equivalent courses across the District colleges, and calculate student GPAs for current and transfer students. E Check for accuracy of program maps associated with Guided Pathways; input into appropriate software programs; provide students with program maps; serve as a direct point of contact for students participating in Guided Pathways success groups/completion circles. E Receive, review, and process student forms, documents, and related records; request additional student information; identify and correct errors, as needed. E Create and conduct workshops for a variety of topics including matriculation process, student orientation, and transfer processes for prospective, new, and continuing students. E Serve as a resource for students on academic probation; provide workshops and other information to students regarding probation process. E Coordinate assessments for students; provide input to others on special support services as necessary. E Create, maintain, and retrieve student records; participate in the evaluation of student data and records for special projects and reporting. E Participate in outreach activities to disadvantaged populations for the purpose of promoting student access to the college. E Coordinate liaison activities between the college and various public and private agencies. E Provide assistance to program faculty, counselors, coordinators, and administrators with the development and implementation of special projects and college-wide programs and services; develop and maintain special programs as assigned. E Provide assistance to students related to accessing student services such as attending events and workshops, requesting accommodations, accessing materials, and locating information regarding transfer and career inquiries; direct students to a variety of information and resources as needed for educational planning and other appropriate programs (e.g., Library and Learning Resources Center, Financial Aid, etc.). E Respond to inquiries and provide technical information regarding forms, documents, schedules, courses, guidelines, requirements, processes, laws, codes, rules, regulations, policies, and procedures. E Create, maintain, and update academic flyers, pamphlets, worksheets, and other materials used for marketing, orientation, and other workshops for current students. E Assist with updating department website content; maintain department social media accounts. E Serve on a variety of campus and District committees; attend and participate in meetings, conferences, seminars, and in-service training workshops as assigned. Work collaboratively and professionally with faculty, staff, students, and stakeholders from diverse academic, socioeconomic, cultural, disability, gender identity, and ethnic communities. E Demonstrate cultural humility, sensitivity, and equity-mindedness in working with individuals from diverse communities; model inclusive behaviors; and achieve equity in assignment-related outcomes. E Perform related duties as assigned. E = Essential duties A bachelor's degree in psychology, counseling, education, or related field AND two years of experience providing student services or serving in an instructional capacity at an educational institution. OR A graduate degree in psychology, counseling, education, or related field AND one year of experience providing student services or serving in an instructional capacity at an educational institution. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Duration of work experience is calculated based off a standard 40-hour full-time work week. Part-time work experience will be prorated based on a 40-hour full-time work week. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. When completing the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience. ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodation should document this request in an email to HRMail@vccedu including an explanation as to the type and extent of accommodation needed to participate in the selection process.
    $39k-64k yearly est. 3d ago
  • Aviation Front Desk Customer Service Representative

    Atlantic Aviation FBO Inc.

    Customer service advisor job in Goleta, CA

    Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
    $32k-42k yearly est. 35d ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Customer service advisor job in Santa Paula, CA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $32k-42k yearly est. 16d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer service advisor job in Oxnard, CA

    Benefits: Health insurance Paid time off FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways, such as email, telephone, and in person. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn, and has the ability to build relationships Great listening and organization skills Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $18-20 hourly Auto-Apply 46d ago
  • Customer Service Representative

    Western Fuel Group Inc.

    Customer service advisor job in Santa Paula, CA

    BLISS Car Wash Customer Service Representative - $500 Sign on Bonus Base $16.50 - $19.00 hourly base pay, plus commission and incentives. Benefits: $500 Sign on Bonus Hourly plus commission and incentives Flexible working hours Medical, Dental, Vision, Critical Illness & Accident Insurance Plans 401k with Employer Matching FREE weekly car washes We offer the opportunity for growth within the Bliss family and value each one of our team members Bliss Car Wash is rapidly growing and looking for energetic, smiling team members. At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better. If this sounds like you, then Bliss wants to invest in you and your future. Duties include, but are not limited to: Greet guests and create an exceptional first impression for all guests. Educate all guests on wash, upgrade, and membership packages. Be able to process payments. Ensure all vehicles are loaded safely and correctly onto the conveyor. Prep the vehicle within company guidelines. Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines. Provide excellent service to ensure all guests have a great experience. Maintain a safe and clean work area. Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy. Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions. Follow company safety protocol. Be a team player. Job Qualifications Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED. Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training. Skills: Build great relationships with guest and co-workers through great communication and follow through. Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates. Reporting Relationships: Reports to the Site Manager. Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure. Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances. We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.
    $16.5-19 hourly Auto-Apply 60d+ ago
  • Specialist, Parent Services

    Child Development 4.3company rating

    Customer service advisor job in Oxnard, CA

    PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
    $36k-45k yearly est. 17d ago
  • Customer Service Representative - State Farm Agent Team Member

    Efrain Cazares-State Farm Agent

    Customer service advisor job in Oxnard, CA

    Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Are you seeking a full-time opportunity that offers meaningful work, professional growth, and competitive compensation? Join our dynamic team at a State Farm Agent's office, where you will play a key role in delivering exceptional insurance services and building lasting relationships within the community. This position is ideal for individuals who are customer-focused, driven, and eager to contribute to a reputable and well-established insurance agency. Key Responsibilities Customer Relationship Management: Proactively establish and nurture strong, trust-based relationships with new and existing customers through various communication channels including phone, email, and in-person interactions. Follow up promptly to ensure customer satisfaction and retention. Customer Service Excellence: Deliver prompt, accurate, and friendly service by addressing customer inquiries related to insurance products such as auto, home, renters, life, and health insurance. Assist customers with eligibility questions, coverage options, policy adjustments, transfers, claim submissions, and billing clarifications to ensure a seamless experience. Lead Generation and Appointment Scheduling: Actively identify potential customers through lead development strategies, community engagement, and referrals. Schedule appointments for the Agent to conduct policy reviews and consultations, while effectively identifying and assessing customer needs. Product Marketing and Education: Educate customers on the benefits and features of various insurance products and services tailored to their specific circumstances. Use consultative selling techniques to recommend appropriate coverage options that align with customers goals and budgets. Team Collaboration: Work closely with the Agent and team members to support office operations, contribute to a positive workplace culture, and participate in ongoing training to stay current with industry trends, State Farm products, and regulatory requirements. Compensation and Benefits Competitive hourly wage plus commission and bonus opportunities based on performance Comprehensive training and professional development programs Supportive team environment with opportunities for career advancement Qualifications and Skills Exceptional communication skills, including written, verbal, and active listening abilities Strong interpersonal skills with a genuine passion for helping people Excellent organizational and time management skills to handle multiple tasks efficiently Self-motivated, proactive, and detail-oriented with a problem-solving mindset Ability to build rapport and effectively relate to customers from diverse backgrounds Bilingual proficiency in Spanish is highly preferred and considered a strong asset Previous experience in customer service, sales, or insurance industry is a plus but not required How to Apply If you are motivated to succeed, enjoy working in a fast-paced environment, and see yourself thriving in this role, we encourage you to complete our application. After reviewing your application, we will reach out to discuss the next steps in our interview process. Join us and become a valued member of a respected State Farm team dedicated to protecting and supporting our customers every day! This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-42k yearly est. 13d ago
  • Customer Service Representative

    Fastsigns #63301

    Customer service advisor job in Oxnard, CA

    Job DescriptionBenefits: Health insurance Paid time off FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways, such as email, telephone, and in person. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn, and has the ability to build relationships Great listening and organization skills Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
    $32k-42k yearly est. 17d ago
  • Customer Service Representative

    Chevron Stations

    Customer service advisor job in Oxnard, CA

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1947 Station Address: 1900 Rose Ave. Oxnard, CA 93036 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.00 - $19.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
    $18-19 hourly Auto-Apply 60d+ ago
  • Inside Sales/Customer Service Representative

    Fastsigns 4.1company rating

    Customer service advisor job in Camarillo, CA

    FASTSIGNS Customer Service Representative Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. The sign industry is ever-changing and dynamic. All you have to do is look all around, and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to extensive projects are unique and highly customized. Responsibilities To be the initial contact with current and prospective customers To work with customers by email, telephone, in-person and at their place of business. Working to build long-lasting relationships by turning prospects into customers and then into long-term clients. Light sign manufacturing and possible onsite installation Knowledge of computer, computer software and sales software would be a bonus Manage CRM database Project management experience a plus Previous sign experience a plus Benefits FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. Qualifications You will be involved in the day to day operations of the business and will contribute to the marketing plans and be intimately involved in the success of the FASTSIGNS Center. Must be outgoing, responsive, eager to learn the ability to build relationships. Excellent listening skills, documentation and organization prepare estimates, implement work orders and ensure timely delivery of finished orders. We are not just looking for just anyone to fill this position. We are looking for someone that believes that they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. We need a self starter who can work in a small team environment. If you think you have what it takes to succeed in this dynamic industry, we encourage you to apply. Are you that person? Compensation: $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $20 hourly Auto-Apply 60d+ ago
  • Customer Service Rep I

    Pennymac 4.7company rating

    Customer service advisor job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success. The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month. Pay ranges provided on job boards (e. g. , Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role. As a Customer Service Representative, you will: Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents Conduct research to resolve and respond to customer inquiries accurately Interact cross-departmentally to resolve customer requests, including escalations Perform other related duties as assigned Demonstrate behaviors that are aligned with the organization's desired culture and values Training: Structured 8 week training is provided in office and full attendance is a condition of employment Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST Post-Training Schedule: CSRs will be assigned one of the below standard shifts: 6:00 am - 3:00 pm PST Only 7:00 am - 4:00 pm PST & CT 8:00 am - 5:00 pm PST & CT 9:00 am - 6:00 pm PST & CT Overtime Requirements: Normally 2 half-day shifts on Saturdays each month An additional hour during peak call volume days (e. g. , Mondays, mid-month, end of the month) What You'll Bring Demonstrate patience, kindness, and understanding for customers during all interactions Easily navigate multiple screens, find relevant data, and communicate clearly to customers Computer proficiency, including Word and Excel Deliver timely and accurate information in a fast-paced environment Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment Make decisions independently within set policy and procedures Mortgage and/or financial services industry experience is a plus Bi-lingual Spanish is a plus; additional per-call compensation may apply Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $36,000 - $45,000 Work Model OFFICE
    $36k-45k yearly Auto-Apply 7d ago

Learn more about customer service advisor jobs

How much does a customer service advisor earn in Santa Barbara, CA?

The average customer service advisor in Santa Barbara, CA earns between $28,000 and $45,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.

Average customer service advisor salary in Santa Barbara, CA

$36,000
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