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The differences between customer service and drivers and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Service And Driver | Customer Service Administrative Assistant | |
| Yearly salary | $35,518 | $33,741 |
| Hourly rate | $17.08 | $16.22 |
| Growth rate | 11% | -8% |
| Number of jobs | 465,140 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 38% |
| Average age | 48 | 50 |
| Years of experience | - | 2 |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer service and drivers and customer service administrative assistants have different pay scales, as shown below.
| Customer Service And Driver | Customer Service Administrative Assistant | |
| Average salary | $35,518 | $33,741 |
| Salary range | Between $28,000 And $44,000 | Between $28,000 And $40,000 |
| Highest paying City | Concord, CA | Everett, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Andersen | Uline |
| Best paying industry | Transportation | Finance |
There are a few differences between a customer service and driver and a customer service administrative assistant in terms of educational background:
| Customer Service And Driver | Customer Service Administrative Assistant | |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer service and drivers' and customer service administrative assistants' demographics:
| Customer Service And Driver | Customer Service Administrative Assistant | |
| Average age | 48 | 50 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 6% |