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  • Ramp & Customer Service Agent

    Horizon Air 4.1company rating

    Customer service assistant job in Eugene, OR

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $16.24/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Eugene, OR - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B
    $16.2 hourly Auto-Apply 1d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service assistant job in McMinnville, OR

    The salary range for this role is $16.50 to $17.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $16.5-17.5 hourly 1d ago
  • Sr. Representative, Customer Service Operations

    Cardinal Health 4.4company rating

    Customer service assistant job in Salem, OR

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience. **_Responsibilities_** + Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. + Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. + Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. + Collects and reviews customer feedback, complaints, recalls and product returns. + Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities. + Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service. + Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service. + Communicates with customers regarding their needs, questions, and concerns. + Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. + Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs. + Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues. + Redirects customers to applicable in-house resources as necessary. + Supports general post-sales issues resolutions as necessary. **_Qualifications_** + 3-6 years of customer service experience, preferred + High School Diploma, GED or equivalent work experience, preferred + Ability to provide strong customer service while multi-tasking between phone calls and e-mail support. + Experience within healthcare customer service a plus + Ability to work a Monday-Friday schedule anywhere between 8:30am-5:30pm EST. **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range:** $18.70-26.80/hr **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/13/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $18.7-26.8 hourly 32d ago
  • Customer Support Agent/ Utility Dispatcher

    Peak Internet

    Customer service assistant job in Philomath, OR

    Salary: $21.00-24.50 hourly DOE Customer Support Agent/Utility Dispatcher PEAK Internet, the Willamette Valleys premier fiber Internet Services Provider, is looking for an amazing team member to join our Customer Support/Utility Dispatch team. This is a full-time, 40-hour-per-week position. The regular schedule is Friday through Monday, from 9:00 a.m. to 8:00 p.m., consisting of four 10-hour shifts and working out of both the Lebanon and Philomath offices. We offer competitive compensation, a comprehensive benefits package, a four-day workweek, and opportunities for career advancement Working independently and collaboratively with others, the Customer Support/Dispatch Agent is our first point of contact for all new and existing customers. PEAK empowers our Customer Support Agents to handle all calls. From technical questions and troubleshooting to new services and billing inquiries; our Customer Support Agents handle it all! All employees are expected to maintain an elevated level of trust, integrity, and ethical standards. ESSENTIAL FUNCTIONS OF THE POSITION: The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organizations strategic goals. Communicate in a professional, respectful, and courteous manner with all employees, and customers, via phone, email, social media platforms and other communications methods. Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results. Ability to work in a high stress environment and dispatch for emergency and electric utility related issues for our parent company. Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Must be willing to work a flexible schedule, including evenings, holidays, and weekends. Must have reliable transportation. Track and monitor crews in the field by 2-way radio or telephone. Maintain, edit, and update a log of calls and messages received and transmitted. Understand and promote PEAK Internet products and services. Ability to take complex information and explain it in simple terms. Represents PEAK in a manner conducive to good public relations. POSITION REQUIREMENTS: Required Education and Experience High school diploma or GED. Minimum one year's experience in sales, customer service or technical support. Preferred Education and Experience Experience dispatching crews PC and Mac support experience Knowledge of iOS, Android, and mobile devices Knowledge of Windows and Microsoft Office environment. Proficient in social media platforms including Facebook and Instagram. Knowledge, Skills & Abilities Ability to explain complex technical solutions in a clear and straightforward way to non-technical consumers. Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing exceptional customer service. Strong technical, troubleshooting, problem solving, and analytical skills, combined with the ability to prioritize tasks. The ability to multitask is also essential while remaining flexible with changing priorities. Working Knowledge of residential gateways and wireless subscriber technologies AVAILABILITY, PHYSICAL DEMANDS, AND OTHER REQUIREMENTS: Availability and Accessibility Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site. Approximately 40 hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends. Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Receive, understand, evaluate, and appropriately respond to communications from employees, and members of the public using available technology, in person and in a public setting when necessary. Maintain a professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications. Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position. Occasionally lift, transport and/or move up to approximately 15 lbs. in the performance of regular duties and occasionally up to 50 lbs. Must be able to sit for extended periods and perform regular keyboarding and office activities for your entire shift. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may also be required. ENVIRONMENTAL CONDITIONS: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position primarily works in a temperature-controlled office environment. Our office space includes traditional office lighting and office furniture, consistent and frequent noise, interruptions, and other similar distractions. DISCLOSURES: This job description is not an employment agreement or contract. It is intended as a general guide to the job duties and tasks the person in this position may be asked to perform as part of our PEAK team. It is not an exhaustive list of all the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form. Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of PEAK policies and expectations. PEAK is an equal opportunity employer.
    $21-24.5 hourly 21d ago
  • WN - Customer Service Supervisor

    GAT 3.8company rating

    Customer service assistant job in Eugene, OR

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $30k-39k yearly est. 2d ago
  • Bilingual Customer Service Analyst/Customer Service Analyst

    Eugene Water and Electric Board

    Customer service assistant job in Eugene, OR

    This posting opens Friday September 12, 2025, and will remain open until receipt of 130 applications. We recommend getting your application materials in as soon as possible. The Eugene Water & Electric Board (EWEB) is looking for highly motivated and reliable Bilingual Customer Service Analysts and Customer Service Analysts to serve as the initial contact for customer inquiries and account transactions in our call center. Customer Service Analysts communicate with a high volume of customers to maintain utility account records in EWEB's customer information system and investigate and resolve customer inquiries in an efficient and confidential manner. As a Customer Service Analyst (CSA), you'll assist customers with a wide range of EWEB services, initiatives, and billing needs primarily over the phone in a contact center environment. You'll be part of a 30+ person team empowered to analyze problems, offer solutions, and deliver exceptional service. We provide classroom training and hands-on mentoring to support your success. Our ideal candidates are empathetic, attentive, eager to learn, and committed to helping customers in challenging situations. An ability to professionally handle angry or upset customers while navigating highly complex situations is a must. Reliable and consistent attendance is essential to supporting both our customers and team. While most interactions are phone-based, you may occasionally assist customers in person. In-person duties may include cash handling, accurate payment posting, and managing complex payment arrangements with a high level of detail. Key Responsibilities: Serve as the initial contact for external customer inquiries and transactions. Identify, investigate and resolve a variety of customer concerns within EWEB Policies and Procedures. Communicate and follow up with other Customer Services staff, EWEB departments and outside entities to assist customers with a variety of inquiries. Perform constant and high-volume data entry using a variety of computer applications. Process service orders as appropriate. Provides support to customers utilizing online systems. Availability to assist customers in outage and emergency situations both during normal work hours as well as nights, weekends and holidays. Market promote and support existing and future EWEB products and services. Administer simple contracts and notarizations. Assist in the training or mentoring of new staff. Assist in departmental presentations and procedure documentation. What You'll Bring: Bilingual skills are highly valued to better serve our diverse community. Maintain confidentiality of customer and company information and comply with legislation and policies regarding consumer privacy. A passion for providing exceptional customer service. Strong communication skills and the ability to actively listen, empathize, and respond with professionalism to customers. Confidence in making real-time decisions and applying policies consistently during customer interactions. Interest in learning about EWEB's initiatives, products, and services to better support our customer-owners. Ability to adapt between phone-based and occasional in-person customer service settings. Please note: This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Provide detailed answers to each question. Please do not reference your resume' or application in your responses. Compensation & Benefits The starting annual salary range for this position is $25.63 - $30.88 per hour commensurate with knowledge, skills, and education as they relate to the position is. EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package - Read more about our benefits. Minimum Training and Experience Required Minimum Experience: Two years of customer service experience with primary job functions involving management of customer accounts, high volume of customer interaction either over the phone or face to face to resolve a customer's inquiries Regular use of a customer information system (example: SAP, SalesForce, Oracle, NetSuite, MS Dynamics, etc). a wide variety of complex decision making while processing a high volume of customer interactions, and high-volume data entry. Education: High school diploma or GED. Equivalency: Candidates who do not meet all of the minimum qualifications but whose application materials demonstrate equivalent relevant experience, skills, and ability to excel in similar roles are encouraged to apply. We understand that valuable experience can be gained through various avenues, and we value diverse experiences and unique perspectives. EWEB will consider a combination of relevant education and experience that demonstrates the necessary knowledge, skills, and abilities for the position. Desirable education, experience, training, and certifications: 1 year of contact center experience, bilingual skills (Spanish), utility customer service, collections, and/or banking industry experience, experience with account reconciliation and payment arrangements preferred. Professional license or registration: None Oregon driver's license required : No Post-offer background check required: Yes Post-offer drug test required: No Post-offer physical/functional test required: No Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Employment Opportunity EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve. Tobacco, Smoke, and Vapor - Free Campus Policy EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco while participating in EWEB functions, on EWEB property, or while performing right-of-way tasks. Note: This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs WHY EWEB? EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. We are committed to providing a work environment conducive to the safety, health, and well-being of our workforce, and offer great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and an employee credit union. We consistently rank as one of the healthiest employers in Oregon! EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers. Our core values: SAFE RELIABLE AFFORDABLE ENVIRONMENTAL COMMUNITY/CULTURE
    $25.6-30.9 hourly 60d+ ago
  • Part-Time Ramp and Customer Service Airport Agent

    Envoy Air Inc. 4.0company rating

    Customer service assistant job in Eugene, OR

    Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.33 / hr Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyHubL We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly Auto-Apply 4d ago
  • Customer Service

    Andrew Core Insurance Agency LLC Farmers Insurance

    Customer service assistant job in Eugene, OR

    Job Description Dont wait, take the next step in your career today. Andrew Core Insurance Agency LLC Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Hands on Training Responsibilities Meet new business production goals and objectives as established. Process customer policy change requests. Handle all incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Share training and education knowledge and expertise with team members. Maintain knowledge of new products and services. Generating insurance quotes. Provide exceptional customer service and support. Be outstanding at relationship building. Develop and maintain client relationships. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Schedule appointments for sales staff to meet prospective customers. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Stay up-to-date on industry market trends and best practices. Assess and identify the wants and needs of your customer(s) over the phone. Attend training and continuing education courses. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Must have ability to multi-task. Must be highly self-motivated. Professional phone etiquette. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. A Property & Casualty insurance license is required. Driven and goal-oriented individual. Enthusiasm, optimism, and a willingness to see the good in every situation. Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
    $32k-42k yearly est. 12d ago
  • Community Engagement Specialist

    Yamhill Community Care

    Customer service assistant job in McMinnville, OR

    Location: Local Hybrid: Local to the McMinnville, OR area, with flexibility to work both remotely and/or in-person at YCCO's office in McMinnville. Department: Health Plan Operations FLSA Status: Exempt Division: Community Health Physical Strength: Light (L) Reports To: Community Health Systems & Tribal Relations Manager Location: Local Hybrid Supervisory Occasional Weekend Role: No Work: Yes About Us: Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being. Learn more about Yamhill Community Care: click here Summary The Community Engagement Specialist is responsible for developing and implementing contractually aligned community engagement strategies, including ensuring the collection of feedback from and sharing of information with the Yamhill Community Care (YCCO) service area community; overseeing a feedback loop between community input, YCCO staff and leadership, and the Board of Directors; and developing pathways for relationship development within the community. Essential Duties Serves as Administrator for the Community Advisory Council (CAC), ensuring compliance with all OHA contract-required activities and deliverables related to the CAC. Conducts a Community Health Assessment and continued assessment work throughout the community at least every five years in compliance with the YCCO contract and other accreditation opportunities. Leads in the development, execution, and maintenance of community engagement strategy for YCCO. Support and engage with federally recognized Tribes, sharing resources and promoting awareness of Tribal sovereignty. Job Duties Member & Community Member Engagement Interprets YCCO contract, state rules and regulations, incentive metric requirements, Health Equity Plan, and other plan-related documents to determine member and community engagement strategy. Performs community outreach and engagement activities to connect with Yamhill Community Care members and community members at large, including those who may experience health disparities. Engages Spanish-speaking community members and Hispanic / Latinx culturally specific organizations as part of strategic outreach. Ensures linguistically appropriate activities and materials are prioritized. Provides leadership, direction, and technical expertise to team, external partners, providers, and vendors as well as internal staff regarding member communication and engagement. Conducts surveys, listening sessions, interviews, and other methods of soliciting input; analyzes and creates reports based on this feedback. Collaborates with other departments to align and compile member outreach efforts. Coordinates or supports community events to offer services, education, and connections. Shares member feedback reports from sources like state member surveys, satisfaction surveys, and community engagement efforts with staff, committees, community partners, and community members. Promotes trust-building and credibility with YCCO members as a whole and the community at large, including Tribes, rural populations, and communities from all different backgrounds and demographics. Provides direct navigation services to members when appropriate as part of outreach and engagement activities, including but not limited to checking eligibility, providing screening and referral, conducting surveys, and offering resources. Develops and maintains policies and procedures related to member and community member engagement strategy and best practices. Completes assignments, monthly statistics, and all reports per Department guidelines. Participates in the preparation and submission of regulatory and contract-required deliverables. Oversees culturally adaptive, data-informed engagement methods. Creates and informs internal initiatives informed by member input; completes feedback loop to ensure the community receives ongoing updates on input-informed initiatives. Designs the member engagement social media strategy and engages with the community as appropriate on social media and other digital platforms. Facilitates internal committees related to member and community member engagement. Champions health equity and YCCO efforts to redistribute power and resources; recognizes, reconciles, and rectifies historical and contemporary injustices within the YCCO healthcare and social service systems. Community Advisory Council & Health Assessment Supports the Community Advisory Council, including material development, meeting planning tasks, ensuring language access needs are met, and coordinating technology. Ensures meeting activities and materials are culturally and linguistically appropriate according to the CLAS Standards. Ensures Community Advisory Council-led member education initiatives around preventative care. Leads CAC, Oregon Health Plan (OHP) member recruitment activities in line with the CCO (Coordinated Care Organization) contract, state, and other regulatory requirements. Supports required CAC-related contractually required reporting to OHA. Participates in local, state, and national workgroups, collaboratives, and learning sessions as appropriate. Develops strategies and plans to improve preventive care practices, population health, and address social determinant of health in the community. Supports the development of collaborative Community Health Needs Assessment and Community Health Improvement Plan (CHIP). Provides leadership in Community Health Assessment process development, maintenance, and reporting. Supports maintenance and implementation of CHIP strategies related to member and community health. Essential Department & Organizational Functions Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members. Participates in the preparation and submission of regulatory and contract required deliverables. Works closely with other YCCO departments, including Compliance to assist with audits, including the External Quality Review (EQR), as needed. Proposes and implements process improvements. Meets deadlines for completion of assigned responsibilities and projects. Maintains agreed upon work schedule with punctual, regular, and predictable attendance. Attends in person Annual Company Conference in Oregon; typically held in the fourth week of September. Demonstrates cooperation and teamwork using a professional and respectful demeanor. Provides cross-training on specific job responsibilities. Meets identified goals that contribute to departmental goals. Respectfully takes direction from Supervisor. Performs other duties as assigned. Knowledge, Skills, & Abilities Knowledge of community engagement best practices. Strong public speaking and presentation skills. Timely and accurate production of stakeholder communications and presentations. Knowledge of social determinants of health and their relationship to a person's overall health and well-being. Excellent written composition skills. Excellent organizational skills including the ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy. Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix (cross-department) or shared resources across departments work model with a spirit of cooperation. Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook. Ability to communicate both professionally and effectively in all forms of communication in a responsive, timely manner. Ability to work in an environment with diverse individuals and groups. Ability to remain flexible, positive, and adaptable. Ability to work across the YCCO region and to work remotely, as needed. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties Education & Experience Required: Minimum three (3) years of related personal and/or professional experience with community engagement, organizing, surveying, or advocacy. Bilingual Skills (English / Spanish, Skills Pay available). Familiarity with Yamhill County and surrounding areas. Program experience working with the Medicaid or low-income population. OR: Any combination of education and experience that would qualify candidate for the position. Preferred: Bachelor's degree in Community Health, Communications, Public Health, Social Work, Public Administration, or related field. Familiarity with Tribal history in Oregon, working with federally recognized Tribes, and/or background with Tribal or American Indian / Alaska Native culture and practices. Certificates, Licenses and/or Registrations This position does not require any certificates, licenses, or registrations. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds. This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.
    $36k-58k yearly est. 60d+ ago
  • Customer Service Associate, Part Time

    Multi-Site Management

    Customer service assistant job in Eugene, OR

    JOB TITLE: Customer Service Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES Provide friendly service to customers Greet and assist customers Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) Account for all monies, cigarettes, and lottery tickets on assigned shift Check the expiration date and face-off product Follow proper safety protocols and procedures REQUIREMENTS FOR CASHIERS: Must be able to work a varied schedule Minimum of 1 year of customer service experience Must have the ability to handle money accurately Must have strong attention to detail Must possess excellent verbal and written communication skills Must have excellent customer service skills Must be capable of effectively communicating with customers and co-workers Must be able to work independently and be self-motivated Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS Must be able to stand and walk for the duration of the shift Regularly lift and or move up to 20-50 pounds Must be comfortable working in a convenience store environment Must maintain a professional appearance and abide by the Dress Code Policy Must maintain a professional and friendly demeanor towards customers and fellow employees Daily exposure to gasoline and oil products Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
    $28k-37k yearly est. 13d ago
  • Customer Service Associate

    Thoroughbred Express Auto Wash

    Customer service assistant job in McMinnville, OR

    Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. Greet customers with a warm smile, review and educate on services, and assist with payment. Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. Direct the Driver into the entrance to the car wash or guides them onto tracks. Carry out periodic maintenance of equipment used in washing to keep them in proper working order. Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. Provide assistance to customers in any area concerning car wash process. Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skills Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws We do offer a 401k plan, but we do not provide employer contributions/match We offer a generous health benefits package for full time employees We offer a generous commission structure for employees through sales of monthly memberships We offer Paid Time Off (PTO) for full time employees Competition and milestone bonuses
    $27k-36k yearly est. Auto-Apply 60d+ ago
  • CPC Processor Customer Support

    Datavant

    Customer service assistant job in Salem, OR

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 11d ago
  • Ramp & Customer Service Agent

    Alaskaair

    Customer service assistant job in Eugene, OR

    Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $16.24/Hr. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 12/16/2025 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Location Eugene, OR - Airport A: Y - T3 L: #LI-B We can recommend jobs specifically for you! Click here to get started.
    $16.2 hourly Auto-Apply 22h ago
  • Customer Service Associate, Part Time

    American Retail Services 3.2company rating

    Customer service assistant job in Eugene, OR

    JOB TITLE: Customer Service Associate - Part-TimeFLSA STATUS: Non-exempt HourlySHIFT SCHEDULE: Part Time JOB LOCATION: 317 Coburg Rd, Eugene, OR 97401REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES Provide friendly service to customers Greet and assist customers Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) Account for all monies, cigarettes, and lottery tickets on assigned shift Check the expiration date and face-off product Follow proper safety protocols and procedures REQUIREMENTS FOR CASHIERS: Must be able to work a varied schedule Minimum of 1 year of customer service experience Must have the ability to handle money accurately Must have strong attention to detail Must possess excellent verbal and written communication skills Must have excellent customer service skills Must be capable of effectively communicating with customers and co-workers Must be able to work independently and be self-motivated Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS Must be able to stand and walk for the duration of the shift Regularly lift and or move up to 20-50 pounds Must be comfortable working in a convenience store environment Must maintain a professional appearance and abide by the Dress Code Policy Must maintain a professional and friendly demeanor towards customers and fellow employees Daily exposure to gasoline and oil products Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
    $25k-33k yearly est. Auto-Apply 13d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service assistant job in Salem, OR

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $29k-38k yearly est. 17d ago
  • Customer Service Associate-Green Acres

    Goodwill of Lane & South Coast Counties & Alaska 3.6company rating

    Customer service assistant job in Eugene, OR

    Job Details GOODWILL GREEN ACRES STORE - EUGENE, OR $16.00 - $19.00 HourlyJob Posting Date(s) 11/01/2025Description The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions. Provide outstanding customer service by greeting, assisting and engaging with customers and donors. Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required. Receive, sort, and price donated goods according to company guidelines and quality standards. Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual. Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient. Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management. Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission. Collaborate with team members to meet production and sales goals. Participate in team meetings, training sessions, huddles, stretches, and store events. Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values. Exhibit professionalism, integrity, and a positive team-oriented attitude. Report for all regularly scheduled work on time, ready to work. Qualifications EXPERIENCE Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Required to talk and/or hear. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.
    $22k-29k yearly est. 60d+ ago
  • Access Services Specialist

    UO HR Website

    Customer service assistant job in Eugene, OR

    Department: Libraries Classification: Library Technician 3 Appointment Type and Duration: Regular, Ongoing Salary: $19.68 - $29.67 per hour FTE: 1.0 Review of Applications Begins closes March 30, 2025 (updated). Special Instructions to Applicants To ensure consideration, a complete application must include: 1. A current resume/CV. 2. A cover letter demonstrating your skills and experience working in libraries. Department Summary About the University The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body, as well as campus-wide efforts to build a welcoming, inclusive community. The UO's 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland. About the UO Libraries: The University of Oregon Libraries is an essential partner in the University of Oregon's educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users' research, learning, and publishing needs. The UO Libraries' mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries' strategic design, our values, and our goals at library.uoregon.edu/strategy. The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations. About Data, Access, Research, and Teaching Services: Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services, Access and Delivery Services, Research & Learning Paces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees five branch library facilities: the Design Library, the NE Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology. The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Education Resources (OER) and provision of affordable course materials. About Access and Delivery Services: Access and Delivery Services is a department within the DARTS division that works across the Knight, Design, Mathematics, and Oregon Institute of Marine Biology Libraries and Price Science Commons. The mission of Access and Delivery Services is enhancing access to UO Libraries' resources, facilities, and services, and employees in our department are responsible for opening and closing the libraries, public service, circulation, course reserves, interlibrary loan, physical resource and maintenance, study room stewardship, and public computing. Position Summary The UO Libraries seeks a self-motivated, customer-focused, and technology adept individual to join the Data, Access, Research, and Teaching Services division. Reporting to the Head, Knight Library Access Services, this Library Technician 3 assists departmental management in overseeing Knight Library's facilities and operations during evening and weekend opening/closing shifts. The person in this position provides public service at the Knight Library Checkout & Reserves Desk, communicates with patrons and colleagues from within and outside the work unit via e-mail, Microsoft Teams, telephone, and in-person, and assists departmental management in the training and oversight of Library Technician 1s & 2s, and Library Student Assistants. The person in this position also performs various specialized tasks that require a high level of non-routine decision-making, judgment, expertise, and independence. They may be a subject expert or help to coordinate one of the many services that Access Services provides, such as student employee development and training, course reserves, research help, and physical inventory maintenance. Schedule: Fall, Winter, and Spring Academic Terms Monday: 1:00 pm - 10:00 pm Tuesday: 1:00 pm - 10:00 pm Friday: 11:15 am - 8:15 pm Saturday: 9:15 am - 6:15 pm Sunday: 9:15 am - 6:15 pm Intersessions and Summer Academic Terms: Monday - Friday 10:15 am - 7:15 pm Knight Library building hours and employee schedules are subject to change. Minimum Requirements • Bachelor's degree plus two years of library experience within the last five (5) years; OR, • Four (4) years of library experience within the last five (5) years; • AND, advanced proficiency in multiple library-specific computer applications, (e.g., integrated library systems, database applications, institutional repository; content management systems). Professional Competencies • Ability to consistently provide professional and user-focused customer service. • Ability to communicate effectively in writing and in person with library patrons, colleagues, and business partners. • Ability to manage time appropriately to complete assignments with a high quality of work. • Ability to collaborate effectively with others to balance workloads and meet deadlines. • Ability to think critically and problem-solve. • Ability to adapt to new situations, technologies, and processes. • Ability to work within and foster a diverse work environment. Preferred Qualifications • Experience using the Ex Libris Alma/Primo integrated library system. • Experience supervising, overseeing, or leading the work of colleagues or volunteers. • Demonstrated computer literacy, including creating spreadsheets, proficient use of email and calendars, use of networked resources and shared files (SharePoint and Teams), and web content development. • Experience explaining and enforcing compliance with policies and regulations. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit ************************************** The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
    $19.7-29.7 hourly 60d+ ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Customer service assistant job in Salem, OR

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Habilitative Services Specialist

    Yamhill County, or

    Customer service assistant job in McMinnville, OR

    Yamhill County Health and Human Services, Community Support Services Division has one 19-hour per week Habilitative Services Specialist position to provide habilitative services for individuals with serious mental health conditions. The person in this position will perform a variety of tasks, including assisting individuals with accessing needed resources, utilizing recovery skills, social and communication skills to engage in the community, completing independent living tasks to maintain community tenure, and community integration and navigation. Habilitative Services Associates perform independent living tasks (e.g., light housekeeping) with or without the client depending on the capabilities of the individual client. Experience working with adults with serious and persistent mental health conditions is preferred. This is a non-benefited, non-bargaining position. The Qualifications: * Bachelor's degree in a human services related field. OR * A combination of at least one year's work experience and two years' post-secondary education. OR * A high school diploma and three years' work experience in human services. * Any satisfactory equivalent combination of education, training and/or experience relevant to the position. The Candidate: As a successful candidate you should have a working knowledge of techniques specifically related to community mental health services and the following abilities: * Understanding the behavior of people under stress. * Develop and maintain effective cooperative relationships with clients and their families, the community, physicians, law enforcement agencies, the courts, and public and private administrators. * Interpret community mental health and chemical dependency services, and to prepare concise and complete client treatment and progress records. Typing and computer proficiency is required for collaborative documentation. Additionally, you will exhibit excellent communication skills, be dependable, organized, self-directed, detail-oriented, and possess the ability to work in a team environment and to interact with co-workers, clients, and the public in a courteous, professional manner. Employees must be able to perform the essential functions of this classification with or without accommodation. In order to qualify for most HHS positions, applicants: Must not be excluded from participation in federal health care programs (Medicaid, Medicare, and other federally funded programs that provide health benefits); and Must not be excluded from participation in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549). Our Community Yamhill County has approximately 109,000 residents and is a very desirable place to live in the heart of the Willamette Valley wine country. Yamhill County is home to Linfield University and Chemeketa Community College in McMinnville and George Fox University and Portland Community College in Newberg. Yamhill County is centrally located in the Willamette Valley, within close proximity to the Oregon Coast, the Portland and Salem metropolitan areas, and the Oregon Cascade Mountains. Wide varieties of indoor and outdoor recreation opportunities are available. We have the benefits, appeal and superior quality of life found in a small-town community, while enjoying active social and cultural lifestyles found in larger metropolitan areas. Required Information Under the provisions of the Immigration Reform and Control Act of 1986, any person hired or rehired is required to provide evidence of identity and eligibility for employment. Yamhill County does not offer VISA sponsorships. The County verifies the valid work authorization of each employee using Form I-9 and the E-Verify Program. Yamhill County is an Equal Employment Opportunity Employer and values diversity. All qualified applicants are encouraged to apply. Applicants are considered for employment based on their qualifications without regard to race, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other factor prohibited by law or regulation. Veterans are encouraged to apply. Do not include information or photos that would identify those personal traits. Any documents submitted with the application that include this identifying information will not be accepted with the application. Some positions require a criminal history check and a review of driving record. All County positions require regular, prompt, and consistent attendance. Accommodation Under the Americans With Disabilities Act Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at ************ or via email at Human_***************************. Veterans' Preference Under Oregon law ORS 408.225-408.238, veterans who meet the minimum qualifications for a position may be eligible for hiring preference. If you think you may qualify, a Veteran's Hiring Preference Form must be completed and submitted with application. For the form and information for this process please click here. (Download PDF reader) If you need assistance with completing an application for employment or with obtaining a Veteran's Hiring Preference Form, please contact Human Resources at ************ or via email at Human_***************************. Status of your application Please note that Yamhill County regularly communicates with candidates via e-mail. If you "opt out" or "unsubscribe" from e-mail notifications from NEOGOV, it may impact our ability to communicate with you about job postings through NEOGOV and responses could be delayed. Please refer to the Classification Specification for the knowledge, skills & abilities required for this position. Please refer to the Classification Specification for the minimum experience and training/other requirements for this position. Please refer to the Classification Specification for the work environment/physical demands for this position.
    $29k-41k yearly est. 6d ago
  • Facilities Services Assistant

    Oregon State University 4.4company rating

    Customer service assistant job in Corvallis, OR

    This recruitment will be used to fill 10 part-time (a maximum of 40 hours per week) Facilities Service Assistant positions for University Housing and Dining Services at Oregon State University. Facilities Services Assistants perform minor maintenance and custodial tasks in and around the residence halls. FSAs receive training necessary to facilitate repairs for window screens, blind unit repairs, pressure washing, moving furniture, loft kit/bed building, dispenser installation, and light bulb replacement. FSAs work as a team and individually to perform room turns and complete work orders, empty interior and exterior trash, and pick up cigarette butts around buildings using a leaf blower and by hand. FSAs work up to 40 hours per week during the summer. There will be a couple mandatory weekend shifts. Wage will be $15.15 per hour. Minimum Qualifications Full Employment Eligibility Requirements can be found here: **************************************************************************** Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 credit hours per term* Graduate student officially admitted to Graduate School: 5 credit hours per term Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services ( USCIS ). A reduced course load is approved by the Office of International Services ( OIS ), and must be provided to the Student Employment Center.
    $15.2 hourly 60d+ ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Corvallis, OR?

The average customer service assistant in Corvallis, OR earns between $30,000 and $45,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Corvallis, OR

$37,000
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