Customer Service Specialist
Customer service assistant job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Senior Customer Complaint Specialist
Customer service assistant job in Los Angeles, CA
Recruitment Requirements for Senior Customer Complaint Specialist
1. Education requirements:
Bachelor's degree or above, marketing, business administration, psychology,public relations, law or related major;
2. Work experience:
at least 1 year or more of experience in handling customer complaints, customer service management, or after-sales support, with a background in the renewable energy, Internet, e-commerce, finance, fast-moving consumer goods, or large manufacturing enterprises;
3. Core competencies:
Excellent communication and coordination skills, as well as emotional management skills, can efficiently handle high-emotional customer complaints;
Familiar with the customer complaint handling process and crisis response mechanism, can independently lead the closed-loop solution of complex customer complaints;
Strong logical analysis and problem-solving ability, can extract systematic improvement plan from customer complaints;
Skilled in using CRM system, office software (Excel/Word/PPT) and data analysis tools, can output high-quality customer complaint analysis report
Job Responsibilities:
1. Responsible for interpreting domestic and foreign project contracts
2. Responsible for call center customer service reception
3. Responsible for training and promoting the use and optimization of domestic energy storage after-sales systems, and maintenance of after-sales system information.
4. Responsible for actively collecting feedback on after-sales quality, and working with the quality department to improve and optimize quality issues.
Customer Experience Lead
Customer service assistant job in Los Angeles, CA
Reports to: VP of Operations
Type: Full-Time
About Us
Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth.
The Opportunity
We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow.
As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond.
This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth.
Responsibilities
Customer Care & Communication
Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint.
Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution.
Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms.
Track, prioritize, and resolve tickets and related inquiries within SLA standards.
Product Expertise & Sales Support
Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales.
Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed.
Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience.
Manage product holds with accuracy, maintaining confidence in our internal processes.
Process Development & Growth
Build and maintain a comprehensive knowledge base (FAQs, policies, product details).
Recommend and regularly roll out improvements to Gorgias macros and automations.
Collaborate with Sales, Marketing, and Operations teams to align service policies and processes.
Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership.
Support the continuous improvement roadmap for the customer journey as we expand.
Leadership & Collaboration
Model Olive Ateliers' service standards and coach internal partners on customer-first practices.
Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments.
Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives.
Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands.
This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it.
Requirements
3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand.
Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported.
Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority.
Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements.
Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment.
Experience with Shopify required; familiarity with Gorgias strongly preferred.
Comfort working within a fast paced support or CRM platform environment.
Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice.
Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey.
Must be based in Los Angeles and able to work onsite at Commerce.
Ability to lift up to 30 lbs manually (or with appropriate equipment).
This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers.
Compensation & Benefits
$70-80k salary, commensurate with experience and capabilities
Long-term incentive program aligned with company growth
401k: Generous employer match (eligibility requirements and vesting applies)
Subsidized company health benefits
$500 Olive Ateliers shopping credit per quarter
40% off retail merchandise
Accrued PTO Vacation & Sick Days
A dynamic work environment with long-term growth opportunities
Customer Service Representative
Customer service assistant job in Culver City, CA
Job Title: Customer Service Representative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
Seasonal Retail At Your Service Associate, Manhattan Beach
Customer service assistant job in Manhattan Beach, CA
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards.
This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.
This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
How our At Your Service Colleagues spend their day
Every day starts with a positive example . As an At Your Service Colleagues (AYS), you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you're prepared to support the team and engage customers confidently.
In the At Your Service area, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free
You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
Be comfortable communicating and collaborating with customers and colleagues
Meeting daily sales goal challenges
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here .
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Licensed Insurance Customer Service
Customer service assistant job in Beverly Hills, CA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Assistant
Customer service assistant job in Los Angeles, CA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: ********************************
Major Duties
Under general supervision, the Customer Service Assistant plays a central role in supporting daily operations within Student Housing by serving as the initial point of contact for residents, parents, and campus visitors. The position responds to inquiries across multiple channels, facilitates housing-related services, and supports key administrative functions that keep the department running efficiently. This role also assists with the Off-Campus Housing Guide, ensuring accurate listings and smooth processing for property owners. Additional administrative tasks contribute to maintaining an organized, solutions-focused environment for the entire housing community
* Serves as departmental front line: answers incoming telephone calls and emails; disseminates departmental information and/or directs callers to appropriate personnel; greets and assists walk in traffic - including but not limited to answering questions, providing appropriate forms; assists in coordinating lost or damaged key process; accepts and processes payments for various departmental services; and maintains a neat and orderly reception area; assists with lockouts and tours. Assists the Administrative Assistant for Business Services in giving direction to student assistants.
* Processes requests from off-campus property owners for listing services.
* Inputs and deletes information in the online Off-Campus Housing database as appropriate.
* Processes the fee associated with listing.
* Duties may include, but are not limited to, making photocopies, distributing memos and faxes, filing, and monitoring office supplies.
* Performs other duties as assigned.
* NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: *********************************************************
Qualifications
* Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
* Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for the required experience on a year-for-year basis.
* Preferred Qualifications: experience working in a college or university environment; experience working in a housing or apartment complex; customer-facing work experience.
Knowledge, Skills, & Abilities
* Ability to interact effectively with students, families, and visitors in person, by phone, and through email; skill in providing clear information, answering questions, and directing individuals to appropriate resources with professionalism and courtesy.
* Skill in prioritizing multiple inquiries, handling walk-in traffic, and maintaining an organized and welcoming reception area while ensuring timely and accurate completion of front-line service tasks.
* Knowledge of handling payments, forms, and service requests with attention to detail; ability to maintain accurate records, follow established procedures, and support routine administrative functions related to housing services.
* Ability to work cooperatively with staff and provide clear guidance to student assistants when needed; skill in fostering a supportive and efficient environment while helping ensure consistent service standards.
Pay, Benefits, & Work Schedule
* The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
* Classification: 1032 / Administrative Support Assistant / 1
* The anticipated HIRING RANGE: $3461 - $3673 per month, dependent upon qualifications and experience. The salary range for this classification is: $3461 - $4847 per month.
* HOURS: Full Time; 40 hours per week; Monday through Friday. This position is considered "Essential Personnel" and reports to work during campus closures/emergencies. May be asked to work evenings or weekend marketing events to be a representative to residents, parents, and other customers/clients regarding various issues within the department
* This is a Regular position with a one-year probationary period.
* The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.
General Information
* Applications received through December 19, 2025 will be considered in the initial review, and review of applications will continue until the position is filled.
* This position is sensitive as designated by the CSU.
* A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
* The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
* Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
* Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
* Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: ********************
* The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at ************.
Advertised: Dec 05 2025 Pacific Standard Time
Applications close:
Airline Customer Service Agent - Chinese/English Speakers LAX
Customer service assistant job in Los Angeles, CA
Job DescriptionAirline Customer Service Agent - Chinese/English Speakers
On-site | Operations | Pacific Aviation | Part Time
Los Angeles, California, United States
Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with our Chinese-speaking travelers? If so, Pacific Aviation is looking for enthusiastic individuals to join our team at LAX as Airline Customer Service Agents-and we're especially seeking bilingual Chinese/English speakers who can turn travel challenges into positive experiences!
We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the helping hand that ensures every traveler feels supported and valued. Whether it's assisting at check-in or guiding them at the boarding gates, you'll play a vital role in creating memorable travel moments.
Your Mission:
As an Airline Customer Service Agent, you'll be the guiding star that helps passengers navigate their travel journey. Here's how you'll make an impact:
Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish.
Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights.
Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport.
Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service.
Note: This role involves standing and walking for the majority of your shift.
Why You'll Love This Role:
You won't just be assisting passengers; you'll be the reason they feel welcomed and supported on their journey. You'll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world's busiest airports.
Requirements
What You Bring:
Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service.
Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals.
Growth Mindset: You see challenges as opportunities to learn and grow.
Professionalism: You carry yourself with confidence, courtesy, and care.
Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance.
Flexibility & Reliability: Available for part-time shifts, including mornings (5:00 AM - 12:00 PM), afternoons (1:00 PM - 8:30 PM), and evenings (4:30 PM - 10:30 PM). You must be available at least four (4) days per week, including weekends and holidays.
Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.
Legal Eligibility: Authorized to work in the U.S. without sponsorship.
Benefits
Pay: $22.50 per hour
Health & Wellness: Access to medical, dental, and vision benefits.
Financial Security: 401(k) program with company contribution.
Work-Life Balance: Paid time off to relax and recharge.
Growth & Learning: Paid training to set you up for success.
Team Perks:
Referral Bonuses: Bring your friends along for the ride!
Cell Phone Reimbursement: Stay connected with ease.
Parking Discounts: Because your commute should be hassle-free.
Uniforms Provided: Look sharp without the extra expense.
Customer Support Assistant
Customer service assistant job in Los Angeles, CA
About Us
Messa Sync is a forward-thinking organization committed to creating impactful communication strategies that support growth, clarity, and long-term success. We empower brands to strengthen their voice, connect meaningfully with clients, and elevate their presence through high-quality communication solutions. Our team thrives in a collaborative, innovative, and results-driven environment where every idea matters and every contribution counts.
Job Description
We are looking for a highly organized and service-oriented Customer Support Assistant to join our team in Los Angeles. This role supports daily operations by assisting customers, resolving inquiries, and maintaining a smooth service experience. The ideal candidate is proactive, professional, and committed to delivering outstanding support with clarity and care.
Responsibilities
Handle customer inquiries through professional communication channels.
Assist in resolving issues by coordinating with internal teams.
Maintain accurate records of customer interactions and follow-ups.
Provide timely updates and ensure each customer receives clear, reliable information.
Support operational activities to enhance service quality and workflow efficiency.
Contribute to process improvements that optimize overall client satisfaction.
Qualifications
Qualifications
Strong communication and interpersonal skills.
Ability to manage multiple tasks with a high level of organization.
Problem-solving mindset with a calm and professional approach.
Comfortable working independently and collaboratively.
Strong attention to detail and reliability.
Basic proficiency with office tools and customer support platforms.
Additional Information
Benefits
Competitive annual salary of $54,000-$59,000.
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Stable, full-time position with long-term advancement potential.
Skill-building through ongoing training and internal initiatives.
Supervisor, Customer Service - Pac Sales
Customer service assistant job in Santa Clarita, CA
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
* Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
* Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
* Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
* Manages Alerts and Qs daily to ensure no customer disappoints
* Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
* Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
* Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
* Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
* Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
* Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
* Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Basic Qualifications:
* 1+ yrs Management or Supervisory experience
* 1+ yrs Sales or Customer Service experience
Preferred Qualifications:
* 1+ Yrs Retail experience
* 1+ Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011783BR
Location Number 001721 PAC Valencia CA Store
Address 29011 The Old Road$17.81 - $26.35 /hr
Pay Range $17.81 - $26.35 /hr
Customer Support Assistant
Customer service assistant job in Los Angeles, CA
Skillbridge Academy is a forward-thinking creative institution focused on producing high-quality educational content, digital media projects, and professional development programs. Our mission is to empower individuals and organizations through impactful production, innovative storytelling, and modern visual communication. We value creativity, precision, collaboration, and a strong commitment to excellence. As we continue expanding our production capabilities, we are looking for a dedicated individual to join our team and contribute to our growing portfolio of projects.
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Los Angeles. In this role, you will serve as a vital point of contact for students, clients, and partners, ensuring seamless communication and exceptional service. The ideal candidate is organized, motivated, and comfortable working in a fast-paced environment.
Responsibilities
Provide clear and professional assistance to customers via phone, email, and internal systems.
Manage inquiries, resolve concerns, and ensure a positive customer experience.
Maintain accurate records and update client information in company databases.
Support internal teams by coordinating communication and processing documentation.
Assist in onboarding processes and guide customers through service steps when needed.
Identify opportunities to improve customer satisfaction and workflow efficiency.
Uphold company standards and represent Skillbridge Academy with professionalism.
Qualifications
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and work with attention to detail.
Problem-solving mindset with a proactive approach.
Comfortable using digital tools, CRM systems, and office software.
Organizational skills and the ability to work collaboratively in a team environment.
Positive attitude, reliability, and strong customer-service orientation.
Additional Information
Competitive salary ($48,000-$53,000 per year).
Clear opportunities for professional growth and internal advancement.
Supportive and collaborative work environment.
Paid time off and company holidays.
Skill-enhancing training programs to boost your career development.
Stable full-time position with long-term potential.
Supervisor, Customer Services
Customer service assistant job in Santa Barbara, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay Range: $43,000 - $49,000
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoymorespend
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Auto-ApplyRestaurant Reservationist
Customer service assistant job in Beverly Hills, CA
Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2025-5629 Hotel
The Beverly Hills Hotel
Division & Department
Food & Beverage - Restaurant
Job Title
Restaurant Reservationist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.00 per hour.
What you'll do
You'll love what you do and take pride in delighting our guests:
• Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards.
• They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
• Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP's questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.
The items shared are the essence of a day in the life of a Restaurant Reservationist, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
• You'll bring your unique personality and passion to the role and the team.
• Communication is what keeps our departments running perfectly. You have great
• Communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Reservations Agent
Customer service assistant job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Customer Service Concierge - Beverly Hills
Customer service assistant job in Beverly Hills, CA
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including\:
Medical, Dental, Vision Benefits
Disability Benefits
Paid Parental Leave, Paid Family Leave, and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https\://**********************************
About Neiman Marcus Group
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************.
Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.
What You'll Do
Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
Swiftly manages escalated customer issues; partner with in-store leadership when required.
Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
What You Bring
Minimum 1 year of experience
Experience in customer service or hospitality industries with proven ability to effectively promote products and services
Familiar with and able to use retail and mobile technologies
Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays
Auto-ApplyPsychic & Tarot Readers- Elite 1-800 Phone Network
Customer service assistant job in Los Angeles, CA
Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too.
Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more.
This is an opportunity to render services from the comfort of your own place.
Reservation Agent
Customer service assistant job in Los Angeles, CA
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES:
Demonstrate exceptional customer service with an excellent phone etiquette.
Multi-tasking: listening, talking, inputting information into our rental system.
Create reservations, sales, and upsell customers
Respond to email inquiries
Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
Assist customers by effectively responding to or resolving customer service issues.
REQUIREMENTS:
1-2 years of customer service experience
Require strong English communication skills, both verbal and written
Extremely high energy level
Available to work nights, weekends, and holidays
Open schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.
Great at multi-tasking
Attention to detail and organized
Pass background, inclusive of Pre-Employment Drug Test
Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
Minimum 3 years of licensed driving history
Compensation:
$18-$20/ hourly
Company Benefits:
Paid Holidays, Vacations and Sick Days Off
Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment
Reservationist
Customer service assistant job in West Hollywood, CA
Job DescriptionThis fall, SUSHISAMBA makes its highly anticipated Los Angeles debut, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood. With locations in some of the world's most dynamic cities-Las Vegas, London, Dubai, Singapore and now L.A.-SUSHISAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other. We're on the lookout for passionate and dynamic reservationists to join our opening team and help deliver unforgettable hospitality in a one-of-a-kind setting. What You'll Do:
Availability to work evenings, weekends and most holidays
Communicating clearly and effectively with guests and co-workers
Answer telephones in a prompt manner with appropriate scripting
Answer all email enquiries promptly, accurately and with appropriate templates, if necessary
Receive and record guests' dining reservations on SevenRooms, correctly and appropriately:
Accurate allocation of tables in the correct restaurant
Ensuring that all appropriate communications are followed with all bookings
Promote and distribute information about SUSHISAMBA events and promotions
Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed
To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine
To stay up-to-date with Los Angeles events, restaurant trends and transport issues
To be able to prepare reports for the restaurant per shift, if necessary and requested.
Other duties may be assigned
What We're Looking For:
Previous experience working as a Reservationist within a fast-paced environment
Excellent communication skills in the English language both written and verbal
The ability to maintain and follow processes and standards
Drive and ambition with the desire to learn and grow within the team
Full ownership of your role
Valid documentation of your right to work in the U.S.
What We Offer:
$25 per hour
The chance to be part of a world-renowned brand's LA debut
Ongoing training and clear opportunities for growth
Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance
401k retirement plan
Long service awards
50% discount when dining at SUSHISAMBA
Holiday parties
Free daily staff meals on duty
Quarterly company sponsored employee events
Access to 24/7 employee assistance program
Reservationist
Customer service assistant job in Los Angeles, CA
Job DescriptionWe are looking for individuals who are sharp, friendly and articulate, to field all incoming calls for our restaurants. An interest and passion for food and hospitality is a big plus! Part-time position 3 shifts per week; Wednesday and Friday and Saturday availability required.
2+ years hosting/receptionist experience strongly preferred.
Responsibilities include:
• Answering calls using multi-line phone system
• Assisting guests in making reservations
• Addressing guest inquiries
• Retaining new information given on a regular basis regarding each restaurant (menu updates, restaurant promotions,
changes in procedures, etc.)
• Addressing miscellaneous admin and data-entry projects during downtime
• Supporting corporate team with administrative and office duties
• Supporting restaurants with administrative and office duties as necessary
• Make outbound calls to confirm reservations
Required skill set:
• Friendly and personable
• Excellent phone etiquette
• Detail-oriented and organized
• Ability to multi-task
This role offers growth opportunities within the corporate office and our restaurants. Based in Los Angeles, Culinary Lab creates, owns and operators a portfolio of restaurants. We also create and manage restaurants for leading real estate developers and hotel owners - driving demand and revenue at our partners' properties. Through food, ambiance, drinks, and service, our award-winning restaurants and lounges transport guests to exciting places around the world, from Peru to Italy, to Tokyo - and, of course, Los Angeles, where it all began.
Culinary Lab has multiple concepts, including Hinoki & the Bird, Rosaline, Blackship, Sorra, Pizzeria Ortica, 33 Taps and Lost Property. Please see our web site at: *******************
Reservations Agent
Customer service assistant job in Beverly Hills, CA
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a reservation agent, you will be a vital part of our reservations department, responsible for handling reservations inquiries, assisting with booking accommodations, and providing valuable information to enhance our guests' stay.
Roles and Responsibilities
Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Accommodating in-house guest requests, ensuring a high level of guest satisfaction
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Preparing group guest lists prior to arrival
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
Coordinate required departmental training for reservations team to include newly hired agents
Coordinate attendance of scheduled departmental meetings in the absence of the manager
Act as the main resource for reservation agents in need of assistance
Be the primary liaison for internal reservation communications from Sales, Executive Office, Group and Revenue Management Team
Qualifications
High school diploma or equivalent required
Minimum of two (2) years' experience in a customer service role required
One-year experience working either at the front desk or in the reservations department for a luxury hotel
Knowledge of hospitality sales, marketing, and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management.
Excellent telephone etiquette and verbal and written communication skills required
Good cognitive skills; the ability to solve problems and make rational decisions
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table
Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Must possess a good attitude, attention to detail, and ability to work well under pressure
Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills.
Polished and professional demeanor in person, online, and via phone
Must be a team player and treat colleagues with respect and the highest level of professionalism
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Possible prolonged periods of standing.
Must be able to lift 15 pounds at times.
The job may require working in a fast-paced and sometimes high-pressure environment.
Equal Opportunity Employer:
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
Vision
Leading the future of luxury lifestyle; curating distinctive and enriching experiences.
Purpose
Creating Stories of Distinction
The Maybourne Mindset
Put People at our heart
Stay two steps ahead
Make the magic happen
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
Company Benefits
Medical/Dental/Vision Insurance
Company matched 401(k) plan
Company matched Health Savings Plan
Flexible Spending
Paid Holidays
Paid Time Off
Paid Sick Leave
Employee Assistance Program
Free Parking
Employee Recognition Programs
Colleague meals
Colleague Referral Incentive program
*The Maybourne Beverly Hills participates in E-Verify.*
Auto-Apply