Customer success manager jobs in Boynton Beach, FL - 520 jobs

Account Manager | SynapseTBI SynapseTBI is a neurodiagnostic and medical device company focused on traumatic brain injury (TBI) and post-concussive care. We are seeking a relationship-driven Account Manager to manage and grow healthcare provider accounts across South Florida. Candidates must live within commuting distance of Boca Raton, FL. The Account Manager will serve as the primary point of contact for assigned accounts, building strong relationships with physicians, clinics, and healthcare partners. Responsibilities include educating providers and staff on SynapseTBI devices, services, and workflows; supporting onboarding and ongoing account success; identifying opportunities to expand service utilization; and coordinating with internal clinical and operations teams to ensure a high level of customer satisfaction. The role also requires tracking account activity and performance using CRM tools while maintaining compliance with HIPAA and company policies. Qualified candidates will have at least two years of experience in medical device sales, healthcare account management, or a related field, with strong communication and relationship-building skills. A bachelor's degree is preferred.

Selling Service Manager - Commercial Roofing Fort Lauderdale, FL $100,000 - $150,000 + Quarterly Bonus (Up to $25,000) Launch a New Roofing Division and Fast-Track to National Leadership! This role's purpose is to build a brand-new commercial roofing division within a $550M national commercial services contractor, offering a rare opportunity for service-first sellers to take full ownership, drive results, and earn significant upside. You will work directly with the CEO, a seasoned and highly respected leader in the commercial roofing industry, serving as his right-hand to scale the division from $0 to $300M. With an entrepreneurial mandate, the role builds a regional roofing business from the ground up with full executive support, focusing exclusively on commercial service, maintenance, and re-roofing. The position also leverages cross-sell opportunities across a portfolio of 20,000 existing buildings, creating immediate traction while shaping the future of a fast-growing division. Over time, you will have a clear career path to advance into leadership of national operations and beyond. Benefits Up to $25K quarterly bonus Uncapped upside tied to regional growth Direct access to leadership and hands-on development PE-backed platform with proven hyper-growth and mature systems Career path to VP level in a new, fast-growing commercial roofing division Your Role Sell and close service, maintenance, and re-roofing work Build and lead a regional commercial roofing service operation Recruit, scale, and manage roofing service crews as volume grows Develop new business while leveraging inbound and cross-sell leads Transition from primarily selling to full operational leadership over time Company Overview A PE-backed specialty contractor with a 50-year history of delivering commercial building services nationwide, including waterproofing, facade restoration, window cleaning, and safety systems. With a workforce of 3,000 employees, the company combines local expertise with a national footprint, serving thousands of commercial properties. They are launching a brand-new commercial roofing division, representing a major growth initiative. This division offers entrepreneurial leaders the rare opportunity to build a regional roofing business from the ground up, leveraging the company's proven infrastructure, support systems, and cross-selling potential to create a multi-million-dollar platform. Key Requirements Hunter mindset with comfort building in an unstructured environment Strong background in commercial roofing service and maintenance Proven ability to generate and close service-based roofing work Don't hesitate and APPLY NOW. Don't have a resume? No problem, just get in touch with me directly: ***************************** / (754) - 307- 0835

Presidio, Where Teamwork and Innovation Shape the Future At?Presidio, we're at the forefront of a global technology revolution, transforming industries through?cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio has an exciting opportunity for individuals who want to grow their careers as technology sales professionals. We are experiencing tremendous growth in our public sector business and the team is growing in Southern FL. The SLED Sales Account Manager position for Presidio is responsible for engaging with Public Sector customers and technology partners to drive business growth. You will focus on nurturing and expanding relationships with existing clients and prospecting for new business opportunities within a small list of targeted prospects. A key part of your success will be your ability to manage your accounts with operational efficiency, ensuring smooth delivery of solutions and strong account management practices. As an Account Manager, you are responsible for business development, new account acquisition, achieving sales targets, and maintaining high levels of customer satisfaction within an assigned territory. Important activities include anticipating customer needs by proactively gauging customer requirements, responding to customer requests, preparing proposals, and developing solutions from available offerings. Travel Requirements: In this role you will be expected to travel within your territory as required. It will be based in South Florida (Miami, Fort Lauderdale, Palm Beach). Responsibilities Include: Customer Engagement & Account Growth: Develop and strengthen relationships with existing customers, ensuring high customer satisfaction and identifying upsell/cross-sell opportunities. Sales Strategy Execution: Develop and execute account plans that align with your sales targets and the customer's business objectives. Collaborate with internal teams to leverage resources and technology solutions. Operational Command: Maintain a strong operational understanding of your accounts, ensuring seamless delivery of services and solutions. Track performance metrics, forecast revenue, and analyze account health. Collaboration with Partners: Build and maintain relationships with Presidio's technology partners, such as AWS, Microsoft, and Cisco, to create joint go-to-market strategies and drive value to your customers. Achieve & Exceed Quotas: Meet or exceed your assigned revenue targets and customer engagement goals through proactive relationship management and consultative selling. Required Skills and Professional Experience 5 years of account management or sales experience, preferably in the technology industry focusing on SLED, and experience working with technology partners (e.g., AWS, Cisco, Dell, Microsoft) and leveraging those relationships to drive joint sales opportunities. A minimum of 3 years in the SLED/ Public Sector space-specific technology sales. Proven track record of meeting or exceeding sales targets with a focus on customer retention and new business development. Strong operational skills: Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health tracking. Proven track record of high-performance sales. Significant existing relationships with public sector decision makers in the local market. Strong OEM relationships in the local market. Preferred Skills and Professional Experience Excellent communication and interpersonal skills: Ability to build relationships at all levels of the customer organization. Bachelor's degree in business, sales, or related field. Highly motivated and results-driven, with a passion for building relationships and delivering customer success. Ability to work both independently and as part of a collaborative team. Problem-solving mindset with a focus on delivering tailored solutions to customer challenges. Your future at Presidio Joining?Presidio?means stepping into a?culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in?AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,?your impact is real.?Whether you're harnessing the power of?Generative AI, architecting resilient?digital ecosystems, or driving?data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. As the Manager II, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development. * Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks. * Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality. * Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience. * Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery. * Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals. * Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes. * Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction. * Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization. * This position requires travel up to 15% of the time, depending on location and regional needs. Qualifications: * Bachelor's degree required; advanced degree in business, healthcare, or a related field is a plus. * 5+ years of experience in customer success, client services, or a similar customer-facing role, with 3+ years of experience managing teams in a fast-paced environment. * Demonstrated success in healthcare, life sciences, or technology industries is highly preferred. * Proven track record of driving strategic process improvements and managing cross-functional projects that deliver measurable results. * Strong analytical skills, with experience leveraging data tools such as Looker, Salesforce, and other BI platforms to make informed decisions. * Excellent communication and relationship-building skills, with the ability to influence stakeholders across all levels of the organization. * Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment. * Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market. Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology. #LI-NK1 #LI-HYBRID $72,000-$100,000 The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will have a portfolio of customers You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content Identify criteria for assisting your customers by using Success Plays in the Success Platform Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of related work experience; OR equivalent work experience Apply proficient knowledge of standard principles, theories, concepts and techniques Build productive working relationships Analyze information and propose solution to meet needs of customers FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

Job Description ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations We are proactively enabling merchants to succeed using your platform, services, or solutions. We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: Deep dive into each assigned top tier account, learning the business of each merchant Align with the merchant's goals to better guide and service them Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication Update and assist with internal projects for merchants, to increase merchant satisfaction Encourage revenue growth by inspiring merchants to utilize additional services Become the reliable point of contact for each merchant Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants Become the internal go-to for questions regarding top tier merchants Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: Minimum three years of experience in a relatable Account Management/Client Success role Minimum one-year experience in a management position (preferred) Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines Strong communication skills required (verbal and written) Must be willing to travel to different facilities and client locations Upbeat and enthusiastic personality, with a go-getter attitude Must be a problem solver with forward-thinking Proficiency with Microsoft Office Experience with Warehouse Management Systems is a plus Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker Full health benefits coverage (medical, dental, vision) Unlimited Paid Vacation Time 401(k) retirement plan We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last. Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

Full-time Description We are seeking a passionate and visionary Director of Customer Experience to lead our efforts in delivering exceptional experiences for both our customers and employees. This role is ideal for someone who is obsessed with the customer journey and constantly looking for ways to improve every interaction - whether online, in the field, or face-to-face. In addition, this leader will champion the employee experience, recognizing that happy employees create happy customers. This role will oversee all things CX across our 3 brands- Spot Zero Reverse Osmosis, Elite Marine A/C and Southern Marine Supply. Together, we are at the forefront of the marine industry, dedicated to delivering innovative products, top-quality service, and superior customer experiences. Key Responsibilities Develop and oversee strategies to enhance every customer touchpoint (field service, in-person, digital, and online). Measure, manage, and improve customer satisfaction through Net Promoter Score (NPS), surveys, and feedback loops. Increase online reputation and visibility by driving more Google reviews and positive testimonials. Partner with marketing to contribute to newsletters, communications, and customer engagement campaigns. Evaluate and refine internal processes to improve the employee journey and foster a customer-first culture. Lead employee surveys and retention initiatives, ensuring employees feel valued and engaged. Collaborate cross-functionally with operations, sales, and marketing to ensure consistent, high-quality experiences. Use data and insights to recommend improvements, track progress, and demonstrate ROI on customer experience initiatives. Serve as the voice of the customer and advocate for continuous improvement across the organization. Requirements Bachelor's degree in Business, Marketing, Communications, or related field; Master's preferred. 7+ years of experience in customer experience, customer success, or related leadership roles. Proven success in improving customer journeys and employee engagement. Strong understanding of NPS, customer satisfaction metrics, and online reputation management. Exceptional communication, leadership, and problem-solving skills. Creative, customer-obsessed mindset with a focus on continuous improvement. Ability to balance strategic vision with hands-on execution. Work Environment & Schedule This is a full-time, in-office position | Monday-Friday | 8:00 AM-5:00 PM or 8:30 AM - 5:30 PM Compensation & Benefits Very Competitive Salary and Bonus Quarterly Profit Sharing - an opportunity to share in the success and growth of the company Medical, Dental, Vision, and Life Insurance - company pays 100% of employee-only premiums 401(k) with company match Paid Holidays and PTO Equal Opportunity Employer We are an equal opportunity employer and administer all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We are a drug-free workplace.

Job DescriptionClient Success Manager Work Schedule: Full-Time, In-Office Grubbrr is a leader in self-ordering and guest-engagement technology, transforming how customers interact with businesses across restaurants and hospitality. Our platform powers self-service kiosks, POS systems, kitchen display systems, digital menu boards, contactless solutions, and advanced analytics for some of the world's most recognizable brands. We are a fast-growing fintech and restaurant technology company focused on delivering real-world results through intuitive, scalable, and innovative products.Role Summary Grubbrr is seeking a Client Success Manager (CSM) to join our growing Client Success organization. This is a foundational, high-impact role designed for a professional who thrives at the intersection of customer relationships, technology, and business outcomes. As a Client Success Manager, you will serve as the primary post-implementation relationship owner for assigned customers, responsible for driving adoption, retention, satisfaction, and long-term value. You will act as a trusted advisor to both business and technical stakeholders, helping customers achieve their operational and financial goals while advocating internally on their behalf. This role offers meaningful opportunity to help define and mature Grubbrr's customer success processes as the company scales.What You'll Do Customer Relationship & Adoption Leadership Develop strong, long-lasting relationships with key business and technical stakeholders within customer organizations. Become an expert on each customer's Grubbrr implementation, business objectives, and success criteria. Help customers achieve their financial and technical goals through proactive guidance, recommendations, and best practices. Attain trusted advisor status with customer decision-makers at multiple levels, including executive leadership. Product Advocacy & Value Expansion Identify opportunities for customers to better leverage Grubbrr's platform capabilities based on their business needs. Demo existing but unused Grubbrr features and functionality to increase adoption and value realization. Advocate for innovation and early adoption of new capabilities through customized release reviews and roadmap discussions. Retention, Risk & Growth Support Monitor customer adoption, utilization trends, and success plan performance. Identify renewal or retention risks and collaborate with internal teams to mitigate them. Partner with Sales and leadership on renewal and expansion opportunities, while remaining primarily accountable for customer success and satisfaction. Issue Management & Executive Communication Act as the customer advocate during high-severity issues, participating in triage and resolution to drive reliability and satisfaction. Proactively communicate service degradations, disruptions, or upcoming technology changes and advise customers on mitigation strategies. Provide clear, timely executive-level status updates to both customers and internal stakeholders. Cross-Functional Collaboration Serve as the primary liaison among customers and Grubbrr's Product, Technology, and Technical Support teams. Contribute customer insights, use cases, and feedback to inform product development and prioritization. Collaborate internally by sharing best practices, contributing to team initiatives, and acting as a subject matter expert for specific customer use cases or workflows. Governance & Continuous Improvement Support Quarterly Success Reviews and ongoing success planning. Help define success metrics and continuously refine customer management processes. Actively practice and promote Grubbrr's Core Values in all customer and internal interactions. What Success Looks Like High customer satisfaction, retention, and platform adoption Strong executive relationships and trusted advisor status Proactive identification and mitigation of customer risk Increased customer value through expanded product usage Clear, professional communication during both steady-state and escalated situations Required Experience & Qualifications Bachelor's degree (or equivalent practical experience) 3-5 years of experience in Customer Success, Enterprise Software, Technology Consulting, or related roles Experience supporting complex, multi-system technology implementations or platforms Comfort working with IT systems that support end-to-end business processes Strong ability to communicate technical concepts in clear business terms Demonstrated ability to influence and communicate effectively with stakeholders at all levels, including executive and C-level Strong organizational skills with the ability to prioritize, multitask, and perform under pressure Basic understanding of software development processes and design methodologies Must work full-time in Grubbrr's Boca Raton, FL office Nice to Have Experience in restaurant, hospitality, fintech, or payment-adjacent technologies Large-scale or enterprise implementation/support experience Experience supporting subscription renewals or success plans Second language proficiency Why Work at Grubbrr High-visibility Client Success role with real ownership and influence Opportunity to help shape and scale customer success processes Work with innovative self-ordering, AI-driven, and fintech technologies Collaborative, energetic culture with experienced leadership Modern Boca Raton office designed for creativity and teamwork Equity opportunity in a fast-growing, mid-stage startup Be part of a company redefining how customers interact with businesses Powered by JazzHR MbxxF2CIiW

Job Description CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce Act as solution expert to clients Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions Maximize key partner / vendor programs Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security Sales experience in Professional and Managed IT services Bachelor's degree or equivalent experience 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale Knowledge of technology prodcuts Excellent oral and written communication skills, as well as excellent presentation skills Strong work ethic, attitude and follow through ability Nice to have: VAR or System Integration experience Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: * Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce * Act as solution expert to clients * Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs * Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities * Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions * Maximize key partner / vendor programs * Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: * Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security * Sales experience in Professional and Managed IT services * Bachelor's degree or equivalent experience * 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology * Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale * Knowledge of technology prodcuts * Excellent oral and written communication skills, as well as excellent presentation skills * Strong work ethic, attitude and follow through ability Nice to have: * VAR or System Integration experience * Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Scope of Responsibilities Responsible for acting as primary contact between Yacht clients and insurance carriers, and retaining Yacht clients through good customer service. Market new business and renewals on yachts. Must have strong Yacht experience both client and Market. Location Can work within any NSI South Florida Office Location Responsibilities 1. Act as primary contact between client and/or producers and insurance carriers, and apply knowledge of insurance policies and procedures to provide proper and effective service and responsible advice to all clients and/or producers. 2. Contact and visit assigned clients and/or producers within required time frames to evaluate client needs and make recommendations, present bid results, relate new product information and receive feedback on services. 3. Process new cases by requesting appropriate documentation from producers or clients as needed 4. Prepare all pertinent information, required documentation and correspondence to set up permanent case files and update the computer system. 5. Coordinate application process with producers or clients as needed. 6. Prepare and provide price quotes for all new and existing clients as needed. 7. Quote, bind and underwrite all renewal applications and new business in a timely and accurate manner. 8. Issue endorsements for all client policy changes. 9. Answer client inquires as needed. 10. Process claims as needed. 11. Prepare pre-renewal presentation materials and suggest or offer additional options or policies to clients and/or producers. 12. Review renewal actions and discuss with carriers, negotiate changes, draft renewal proposals and submit. 13. Document all telephone inquiries and pertinent policy information on computer system. Skills Oral and Written Communication Skills Customer Relations Organization and Project/Case Management Presentation Skills Time Management Education/Training Bachelors Degree Preferred Experience Minimum of 5 years Personal Lines Experience Minimum of 3 years Yachts Experience Certifications/Licenses Property & Casualty 220 License a must

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. * You will have a portfolio of customers * You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content * Identify criteria for assisting your customers by using Success Plays in the Success Platform * Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 2+ years of related work experience; OR equivalent work experience * Apply proficient knowledge of standard principles, theories, concepts and techniques * Build productive working relationships * Analyze information and propose solution to meet needs of customers FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. * We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations * We are proactively enabling merchants to succeed using your platform, services, or solutions. * We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: * Deep dive into each assigned top tier account, learning the business of each merchant * Align with the merchant's goals to better guide and service them * Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication * Update and assist with internal projects for merchants, to increase merchant satisfaction * Encourage revenue growth by inspiring merchants to utilize additional services * Become the reliable point of contact for each merchant * Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants * Become the internal go-to for questions regarding top tier merchants * Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: * Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines * Strong communication skills required (verbal and written) * Must be willing to travel to different facilities and client locations * Upbeat and enthusiastic personality, with a go-getter attitude * Must be a problem solver with forward-thinking * Proficiency with Microsoft Office * Experience with Warehouse Management Systems is a plus * Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker * Full health benefits coverage (medical, dental, vision) * Unlimited Paid Vacation Time * 401(k) retirement plan We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

CSPi (NASDAQ:CSPI) maintains two distinct and dynamic divisions - High Performance Products and Technology Solutions - with a shared vision for technology excellence. CSPi's High Performance Products division offers extreme-performance Ethernet products for diverse applications, including cyber security, financial trading, content creation/distribution, storage networking applications,as well computer signal processing systems. CSPi's Technology Solutions division provides innovative technology solutions for network solutions,wireless & mobility, unified communications &collaboration, data center solutions, advanced security, along with professional and managed services across those technology focus areas. CSPi Technology Solutions is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Our Technology Solutions division is headquartered in Deerfield Beach, Florida, with additional offices throughout the United States and Europe. We are always looking for motivated individuals to join our team and invite you to build your career with us. For more information, please visit ************* As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. Duties and Responsibilities: Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via CRM Act as solution expert to clients Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions Maximize key partner/vendor programs (such as Attach Rate, VIP, OIP, TIP, CAR etc.) Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Qualifications and Requirements: VAR or System Integration experience Preferred Sales experience in IT Solutions using: Network Solutions (Cisco/Juniper), Wireless & Mobility (Cisco/Aruba/Citrix), Unified Communications & Collaboration (Cisco/Avaya), Data Center Solutions (EMC/NetApp/Cisco/Citrix/F5) and Advanced Security (Cisco/Juniper/Palo Alto/FireEye) Sales experience in Professional and Managed IT services Bachelor's degree or equivalent experience Three-Five years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology. Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale Knowledge of technology products is required Prior experience using CRM products (Microsoft CRM and/or Salesforce.com, etc.) is a plus Excellent oral and written communications skills, as well as excellent presentation skills Strong work ethic, attitude and follow through ability CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law. We will contact only those who are a potential match. As part of our pre-employment process, we require that applicants agree to submit to background screenings.