Customer success manager jobs in Clearwater, FL

Job Title: Sales Manager, Property Restoration (Tampa Market) Company: One Way Property Restoration About One Way Property Restoration: One Way Property Restoration is a leading provider of comprehensive property solutions. Specializing in rapid, high-quality restoration services for challenges like water damage, fire damage, mold remediation, and storm recovery, we also extend our expertise to include roofing and capital improvements, ensuring properties are not just restored but also enhanced. We partner with property owners, businesses, and insurance carriers to deliver a full spectrum of services, bringing properties back to their pre-loss condition and beyond. We are seeking a dynamic and results-driven Sales Manager to expand our presence and build key relationships within the vibrant Tampa market. Position Summary: The Sales Manager will be responsible for driving sales growth and market share for One Way Property Restoration in the Tampa region. This role focuses on developing and executing strategic sales plans, cultivating strong relationships with target clients - with a particular emphasis on property management companies - and ensuring the achievement of ambitious sales targets. The ideal candidate is a proactive relationship builder with a proven track record in the restoration or construction industry and a deep understanding of the local market's needs. Key Responsibilities: Strategic Sales Development: Develop and implement effective sales strategies and action plans to penetrate target markets, focusing on property management, insurance, and commercial sectors. Identify and pursue new business opportunities, securing contracts for restoration services, roofing, and capital improvements. Achieve and exceed monthly, quarterly, and annual sales goals and revenue targets. Relationship Management & Business Development: Cultivate, build, and maintain robust, lasting relationships with property management companies (e.g., local and national firms) to establish One Way Property Restoration as their preferred restoration partner. Actively network within the property management community and other commercial industries through meetings, presentations, and industry events. Serve as the primary point of contact for key accounts, ensuring exceptional client satisfaction and ongoing business. Develop and deliver compelling sales presentations and proposals tailored to client needs. Market Intelligence: Continuously monitor market trends, competitor activities, and client feedback to identify new opportunities and adapt sales strategies. Provide insights to management on market conditions and client needs. Sales Process & Reporting: Manage the full sales cycle from lead generation to contract closing. Utilize PSA to track sales activities, manage pipelines, and forecast revenue accurately. Prepare and present regular sales reports and performance reviews to senior management. Collaboration: Work closely with the Operations team to ensure seamless project execution and client satisfaction. Participate in company meetings and training sessions to stay updated on services and industry best practices. Skills & Abilities: Minimum of 2 years of progressive sales experience, or senior sales role within the property restoration, construction, or a closely related service industry. Demonstrated experience and existing network within the property management sector in the Tampa Bay area is highly advantageous. Proven ability to meet and exceed sales targets in a competitive environment. Strong understanding of the property restoration process and relevant industry standards (IICRC certifications are a plus). Deep knowledge of the Tampa market. Exceptional communication, negotiation, and presentation skills (verbal and written). Strong interpersonal skills with the ability to build rapport and trust quickly. Highly organized, self-motivated, and results-oriented with a strong work ethic. Proficiency in PSA and Microsoft Office Suite. Ability to work independently and as part of a team in a fast-paced environment. Strategic thinker with excellent problem-solving abilities. Valid driver's license and a clean driving record. What We Offer: Competitive base salary plus a lucrative commission structure. Comprehensive benefits package including health, dental, and vision insurance. Paid time off and holidays. Company vehicle or car allowance. Opportunities for professional development and career advancement. A supportive and dynamic work environment. To Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience, especially their connections within the Tampa property management community, to ********************.

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using Inovalon's products and services. As a member of the Customer Success Management team (CSM), the Customer Success Manager will partner with clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio. Duties and Responsibilities: * Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer; * Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from Inovalon's products and services; * Execute adoption plans to increase utilization and engagement of Inovalon's products and services; * Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally; * Successful manage renewal opportunities with each customer, and identify expansion opportunities; * Build and foster senior-level relationships with the customer's leadership and decision makers to solidify our partnership and commitment to the customer business; * Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes; * Successfully identify and drive expansion opportunities in existing customer SOWs and identify adjacent opportunities; * Develop and maintain in-depth product knowledge and expertise regarding all Inovalon products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Inovalon customers; * Maintain compliance with Inovalon's policies, procedures and mission statement; * Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and * Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Job Requirements: * Minimum of 2 years of relevant experience required * 3 years of customer relationship/account management experience within the healthcare industry preferred * Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information; * Demonstrated experience of successfully managing customers, to include renewal and expansion opportunities; * Aptitude to understand healthcare industry and IT solutions based on analytics; * Problem solving skills and strong communication and interpersonal skills; * A high level of accuracy and attention to detail is required; * Demonstrated ability to capture, understand, manage, and resolve questions and issues; and * Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company. Education: * Bachelor's degree or equivalent experience in a related field is required Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $84,600-$107,000 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Customer Success Manager (CSM) We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Customer Success Manager (CSM) The Customer Success Manager is a key role within the Customer Success department responsible for the system and customer health, satisfaction, and engagement of assigned Customers. Through regular engagements with Customers, the individual in this role will drive customer satisfaction, retention, and referenceability through key messaging, data collection, and action planning. Core components of engagement with assigned accounts include assessing Customer satisfaction, challenges, opportunities, awareness of offerings, health of use of product and services available (ROI analysis); and delivering key updates as well as acting as direct line back to the company in event of an escalation. This role works directly with the Customer to connect them with the right department aligned to either their business challenge or opportunity; and manages action plans to solve pain points, celebrate successes, and ensure optimal experience for the account. Additionally, the individual in this role will ensure the consistent collection and internal dissemination of important Customer, state, and industry information, and serve as an internal subject matter expert for all assigned Customers. Success for this role is measured by customer engagement, satisfaction, revenue, and referenceability. Responsibilities for the Customer Success Manager (CSM) Own the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers Execute to successful completion of departmental KPI's, metrics, etc. Qualifications of the Customer Success Manager (CSM) Bachelor's degree in related area preferred (experience in lieu of degree) 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts Experience in the behavioral health industry, preferred Experience working with CSM applications, preferred Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred Demonstrated leadership abilities and achievement orientation Highly self-motivated and directed Superior attention to detail Knowledge, Skills, and Abilities of the Customer Success Manager (CSM) Passion for customer satisfaction and belief in accountability, teamwork, collaboration, adaptability, and initiative Ability to assess needs and produce solutions to target those needs Skills to effectively manage peers as part of a collaborative project Initiative, motivation, creativity, and ability to understand many areas of expertise Ability to communicate professionally with all levels of management and happy/unhappy customers Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing Extremely organized and skilled in project management (for the sake of action plan management) Group presentation skills, preferred Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues Strong presentation, verbal, and written communication skills Ability to take line-item action plans and turn them into strategic business reviews for executive briefings Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools Must be able to travel 25% of the time Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team through the next stage of NinjaOne's growth. You will be accountable for driving measurable results across our customer base by improving retention, expanding adoption, and accelerating revenue growth. This role is both strategic and hands-on. You will define and execute success strategies, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale success globally. Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Wed, & Thurs) What You'll be Doing Team Leadership and Development: Hire, lead, mentor, and develop a team of Customer Success Managers, providing guidance and support to help them achieve their goals. Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing. Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement. Strategic Account Management: Oversee the management of a portfolio of customers, ensuring high levels of satisfaction and retention. Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation. Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base. Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth. Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey. Operational Excellence: Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately. Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions. Implement best practices for account management processes, ensuring consistency, efficiency, and scalability. Customer Advocacy: Act as a customer advocate, championing their needs and feedback within the organization. Influence and inspire customers by presenting tailored solutions that drive their success and loyalty. Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction. Other duties as needed. About You 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space 2+ years' of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly. Customer-focused, with a passion for providing exceptional service and value High levels of organization and the ability to prioritize tasks effectively Ability to work collaboratively with cross-functional teams and influence without direct authority Fluent in English, with excellent written and verbal communication skills Experience in the SaaS/cloud industry or within the IT industry is a plus Experience with Salesforce required You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #Li-Hybrid #BI-Hybrid

Why it's worth it: Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach - defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world's most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: * Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change. * Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results. * Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally. * Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ. * Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. * Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on. * Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. * Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. * Capture client reporting needs and work with internal teams to compile meaningful metrics and data. * Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs. * Responsible for executing 110% contract renewal and upsell of services. Do you have what it takes? * Completed Bachelor's degree or higher education. * At least one year of account management experience or related. * Proficient with MS Word, Excel, PowerPoint, and OneNote. * Exceptional organization skills and ability to prioritize. * Strong emotional intelligence and ability to work effectively with others. * Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. * Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. * Strong problem-solving skills and ability to identify unique solutions to complex problems. * Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. * Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? * Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.

We're on a mission to drive brand representation and market share for renowned clients across the United States by developing streamlined customer acquisition and sales strategies built on the principle that creating relationships is the key to success. We unlock and utilize top global talent to spread awareness for essential brands with the sole purpose of providing access and availability to premier products that positively impact one's lifestyle. We provide an environment full of innovation, growth, and new challenges where you can thrive and see your professional career skyrocket. We give our Entry Level Account Managers the space to showcase their individual strengths while working in a collaborative, team-oriented environment. If you are passionate about supporting sales, driven to succeed, have strong interpersonal skills, enjoy working with cutting-edge technology, and want to collaborate with a highly talented sales team, then apply today for our Entry Level Account Manager position! *Entry Level Account Manager Responsibilities: * * Provide an outstanding client experience by showcasing expertise, fostering trust, and growing customer satisfaction in residential telecommunications products * Team up with other Account Managers and participate in sales activities for both existing customers and new business development in local territory * Serve as a key point of contact for price quotations, purchase orders, and order adjustments directly from customers * Collaborate with the Senior Account Manager and Sales Executive team to identify and grow opportunities within the territory * Meet or exceed assigned targets for profitable sales volume and strategic objectives * Lead solution development efforts that best address client needs by attending strategy meetings and networking with the nation's leading Account Executives * Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization * Negotiate contracts and close sales to maximize profit margins *Our Entry Level Account Managers Must Be: * * 1-2 years in a Client Account Manager, Account Management, Sales, or related field * Bachelor's degree in business, management, or communications preferred * Able to work comfortably and grow in a fast-paced, challenging team environment * A self-starter, dependable to the core, and have the right grit, tenacity, and initiative to show up and work hard * Excellent listening, negotiation, sales, and presentation abilities * Customer-focused and engaging communicators who enjoy working directly with the clients and a team * Adaptable to learning new skills, retain information efficiently, and solution-focused across several different areas * Able to think on their feet and be flexible with creating solutions for a variety of personalities and customer types This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.

Job Description Customer Success Manager Type: Full-time | Direct Hire About the Role We're searching for a Customer Success Manager to join a growing medical technology company that supports hospitals, universities, and nursing schools nationwide. This role sits at the intersection of Customer Experience and Project Management - ideal for someone who loves building relationships, solving problems proactively, and taking full ownership of customer outcomes. You'll be the single point of contact for key strategic accounts, ensuring seamless communication, issue resolution, and long-term satisfaction. What You'll Do Own strategic relationships: Serve as the primary contact for major healthcare accounts (approx. 18 hospital and university sites nationwide). Lead installs & service follow-through: Coordinate new site activations, monitor open cases, and ensure timely resolution of repairs and service issues. Build partnerships: Lead quarterly business reviews and present confidently to Director- and VP-level stakeholders. Collaborate cross-functionally: Work with Engineering, Sales, and Training teams to close loops and deliver a smooth customer experience. Analyze performance metrics: Track case volume, turnaround times, survey results, and repair data to identify trends and improvement opportunities. Drive automation & process improvements: Share insights with internal teams to improve training materials and product support. Manage logistics: Coordinate travel for site visits and maintain accurate reporting in CRM (Salesforce preferred; Deltek familiarity a plus). Balance execution and strategy: Handle administrative inputs while maintaining a strong focus on account health and relationship strategy. What You'll Bring Bachelor's degree in Business, Communications, or related field - or equivalent experience. 5+ years in Customer Success, Account Management, or Project Coordination, ideally in a technical or healthcare environment. Proven ability to manage enterprise-level clients and present to senior leadership. Exceptional communication, relationship-building, and data-driven problem-solving skills. Comfort working across departments and managing multiple moving parts simultaneously. Experience with Salesforce, Deltek, or similar CRM/reporting tools. Willingness to travel as needed to customer sites across the U.S. Engenium is proud to be an equal opportunity employer. We welcome all applicants and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Job DescriptionThe Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day-to-day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals, enhancing departmental performance, and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred. RESPONSIBILITIES ● Effective communication with internal and external customers and stakeholders ● Serve as an escalation point for Customer Success team. Make precise and accurate decisions based on limited information to have both the customer's and company's best interest in mind ● Accurately set and monitor DEDs with external warehouses and suppliers ● Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process improvements to increase fulfillment rates ● Provide new operational efficiency and cost savings to the company ● Provide “back office” support and guidance to customer support team ● Continually coach and train your current team of employees ● Constantly recruit and keep a network of potential candidates ● First level escalation for customers to support Customer Success and Logistics agents ● Establish and maintain daily and weekly meeting rhythms with the department ● Be the first line of communication with assigned customers providing follow up on recent orders, shipping status, delays and rescheduling deliveries as needed ● Build, develop, document and update internal processes and procedures in accordance with QMS CULTURE COMPETENCIES Eliminate Friction Everywhere Every Client, Every time, Matters Accountable for Excellence Each person shapes the client experience Teach, Learn, and Grow Together Say Yes Before Saying No Deliver Sustainable Growth RequirementsQUALIFICATIONS ● Strong attention to detail ● Excellent organizational capabilities ● Continually outperforms goals and surpasses targets and KPIS ● Self motivated and self starter ● Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) ● Ability to multitask on high priority and sensitive items. ● Minimum 2 years of experience in a similar capacity, including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals. Benefits15 days PTO 20 days PTO after 3 years 2 Floating Bank Holidays 401k Insurance Company Laptop

Job DescriptionAt ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!JOB OVERVIEW: We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.Responsibilities: RESPONSIBILIITES: Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation. Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products. Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback. Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed. Monitor customer engagement and usage metrics to identify opportunities for improvement and growth. Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope. Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience. Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services. Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments. REQUIREMENTS: Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree. 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. Strong project management skills, with the ability to manage multiple customer implementations simultaneously. Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients. Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success. Familiarity with product management principles and the ability to understand technical aspects of the product. Ability to analyze customer data and metrics to drive insights and improve customer engagement. Strong problem-solving skills and the ability to navigate complex customer situations effectively.

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Customer Success Manager (Remote - US) 📍 Remote | Full-time | SaaS | Series A We're hiring a Customer Success Manager (CSM) to own a portfolio of 80-100 B2B accounts (~$1M ARR). You'll be the primary partner for your customers post-onboarding - driving adoption, retention, and growth across the full lifecycle. This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action. What You'll Do ✅ Own the full post-onboarding relationship for your customer book ✅ Drive adoption, engagement, and measurable value ✅ Forecast renewals, identify churn risks, and support expansion ✅ Partner with Sales, Product, and Implementation teams ✅ Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact What You Bring ✔ 2-4 years in Customer Success, Account Management, or SaaS ✔ Experience managing a high-volume book (~60-100 accounts / $750K-$1M ARR) ✔ Strong communication, organization, and cross-functional skills ✔ Bonus: Exposure to compliance, insurance, or risk tech Why Join Us? You'll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow - we want to hear from you.

At Blue Sky Roofing we're looking for Customer Success Manager/ Schedule Coordinator to join our team. Full-time · Blue Sky Roofing About the job Blue sky roofing is hiring a driven, and highly motivated Customer Success Manager who will grow with our rapidly expanding company. The Customer Success manager will handle 300+ incoming calls per month from potential and current clients. You enjoy working with a team and thrive in competitive environments. You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself. You enjoy talking to people and have a positive attitude even after dealing with upset customers. You continually strive to grow personally and professionally. You have a proven record in customer service and setting appointments with incoming calls. You love to go grow personally and professionally. You are proficient with modern technology. Why Blue Sky? Blue Sky Roofing is the fastest-growing residential roofing company in Florida. We are a tech-focused rapidly growing construction company. Opportunity to have a big impact on our growth and your career All of our employees and contractors are viewed as partners and encouraged to think entrepreneurially to help grow our business We focus on helping all of our partners with professional and personal development About you You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers. IE - calendar systems, text messaging and email, and CRMs You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads You understand and respect the importance of building and maintaining a great culture You work well on a team and handle confrontations well Excellent communication, organizational and interpersonal skills Willing to learn and adapt all of the time You're a resourceful problem solver; you can feel for gaps in what you're working on and suggest solutions When you bring problems to other team members, you have already thought of potential solutions for that problem. (IE - You have taken time to understand the problem better and done the research for solutions instead of asking someone to figure out everything for you) You're independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long You are happy to have direct communication with customers (we are customer-driven) You will be expected to work at our office in Pinellas county and attend team meetings, masterminds, and training You have a Florida driver's license A personality and skill set that is scalable - We're looking for someone with promotion and managerial potential as the department and company grows You are well versed in using modern technology (CRMs, call systems, calendars, etc) When submitting your application, add a note saying “I pay attention to the details”. Perks Competitive Base Salary $36,000 - $60,000 - Based on experience Health, Dental, and Vision insurance 10 Days PTO 401k matching 50% Company training and masterminds Company provided computer Company retreats and trips to conferences for training and networking opportunities Rapid growth in your technical proficiency Day to day You will be handling incoming calls from current and potential clients You will qualify appointments and group appointments based on a logical route of travel for our project managers You will be moving jobs through our pipeline with our CRM and dispatch technology Monitor the response rates of our project managers to their leads Assist project managers with follow up to improve the customer experience Assist with technical issues that the team may be running into while out in the field Prepares all necessary reports as required by company policy Provide training and coaching to new hires Help improve and document our customer support systems 30 Day Targets You have become familiar with the technology we use, and met your team You've improved our hiring and onboarding process by being part of it You have met the leads of our different teams You have set multiple appointments with incoming leads You have kept the company inbox cleared out daily Generate at least 5 (5) star reviews from clients and potential clients 60 Day Targets You are proficient in using our internal technology to move jobs through the pipeline from start to finish You have improved the customer experience process You have reduced the number of missed calls and increased our company response rate You have efficiently coordinated our project managers' schedules based on the location of their appointments Generate at least 5 (5) star reviews from clients and potential clients 90+ Day Targets You are setting appointments with 80% + of all incoming high intent leads You have trained multiple team members on using our CRM system properly Customer satisfaction is 95% positive regarding their calls with us You own the customer service process You are continually helping our operations team identify areas of improvement for our communication with clients through the production process Blue Sky's Mission Create the best customer experience for residential roofing in the United States. Our Vision Blue Sky Roofing will be the highest-rated and most reviewed residential roofing company in the United States by 2030. Our Values R - Relentless personal growth O - Optimization O - Openness F - Family I - Integrity N - Nice (Be Nice!) G - Gratitude Apply for the job Do you want to join our team as our new Customer Success Manager? Then we'd love to hear about you!

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Sarasota, FL location. Culture is one of the most important things at TENEX.AI-dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing-think zero state income tax unlocking your full earning potential! Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis. Team Dynamic To be successful here, you must be: Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases. A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you. Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team. A good communicator with attention to detail, strong follow through and excellent written communication skills Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes. Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences Metric-driven, able to measure, monitor, and achieve team KPIs Position Duties and Responsibilities Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels. Conduct regular team training to improve product knowledge, communication, and problem-solving skills. Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence. Evaluate cases and create reports to drive improvements. Manage and bring conclusion to ticket escalations. Review the internal Support process regularly, identify process gaps and determine solutions to resolve them. Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management. Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis. Required Experience, Skills, and Education 2+ years directly managing a ticket/case-based support team. 4+ years in a customer support role. Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics. Experience building reports and analyzing data to effectively drive process improvements and improved client experiences. Experience in a growth-stage company, managing hyper-growth and change within a team. Excellent written and verbal skills. Preferred Experience, Skills, and Education Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force Experience with the use of AI to improve support efficiency and effectiveness. Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. Job Responsibilities Key advisor and proactive partner to the client, providing advice/consultation on decision making Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues Convey complex ideas and client issues with confidence Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Required qualification, capabilities or skills Minimum of 5+ years of relevant industry and/or functional experience Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions Technical knowledge/comprehension to recommend value-added solutions for clients and partners. Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. Ability to effectively partner with internal colleagues and external clients Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Owns the relationship, health and satisfaction of the assigned customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Serve as primary liaison and “face” of Qualifacts for assigned accounts. Handle meeting logistics planning and ensure delivery of key company messages. Serve as a “hands-on” point of contact and keep up with application new features and changes to help educate customer stakeholders Ensure consistent data capture from customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts. Translate and communicate internally to company departments to help define priority of need, improve customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons. Identify resources and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs. Engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Identify opportunities and/or critical need for Executive alignment engagements between strategic customers and Qualifacts leadership, take ownership in contributing to and formulating engagement agendas collaborating with the appropriate internal stakeholders, and execute required follow-up deliverables to fruition Execute to successful completion of departmental KPI's, metrics, etc. Other duties as assigned Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why it's worth it: Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach - defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world's most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change. Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results. Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally. Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Capture client reporting needs and work with internal teams to compile meaningful metrics and data. Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs. Responsible for executing 110% contract renewal and upsell of services. Do you have what it takes? Completed Bachelor's degree or higher education. At least one year of account management experience or related. Proficient with MS Word, Excel, PowerPoint, and OneNote. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.