Customer success manager jobs in Noblesville, IN

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be located in or near Indianapolis and be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values

About the Role Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for multiple customers and regions. Build and maintain strong relationships with internal teams and external partners. Communicate proactively and regularly with customers to ensure expectations are met. Represent customer interests throughout the order lifecycle, including priority setting and issue resolution. Planning & Scheduling Process Anticipated Delay Reports (ADRs) in a timely manner. Act as the central hub for schedule-related communications within the flow team. Collaborate with Master Schedulers and Inspection Planners to meet partner needs. Capacity & Performance Management Conduct and report on plant capacity analysis. Monitor customer forecasts and service needs. Influence internal performance to align with customer requirements. Support and track customer service metrics and KPIs. Order Fulfillment & Documentation Coordinate expedited orders and ensure documentation accuracy. Facilitate order progression through Forward Processing and Final Approval. Ensure compliance with customer documentation and delivery standards. Qualifications & Skills Proven experience in SAP and demand management systems. Strong customer service mindset with a positive, proactive attitude. Excellent organizational, prioritization, and attention-to-detail skills. Advanced proficiency in Excel and MRP systems. Background in manufacturing, packaging, or supply chain operations. Ability to work effectively under pressure and meet deadlines. Familiarity with MRPII and OSSCE systems. Experience in high-speed, high-volume production environments. Strong project management and communication skills. Must be able to work onsite full-time in Indianapolis, IN.

B2B Territory Sales/Account Manager Direct Hire Fishers, IN A person in this position is an individual contributor and responsible for new business development and improving customer and potential customer relationships. Grow profit margin and sales value and volume with current customers and expand sales by obtaining and developing new customers within an assigned territory or market. This position is outside sales; duties shall be away from the office to solicit to clients. Requirements - At least 2 years of recent experience in a Sales role - 60% new business development Experience with outside sales, travelling to existing clients and meeting with prospect clients to grow the business Experience working with a CRM Experience being held to KPIs and being held accountable to sales goals Experience selling tangible items and comes from an industry like the battery industry. Examples - Manufacturing , Industrial, HVAC, etc. Estimated Min Rate: $80000.00 Estimated Max Rate: $90000.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business As a Customer Value Manager (CVM) at Kainos, you will be the trusted advisor and partner with our customers to drive EDM adoption and ensure customer satisfaction, growth, and retention. You will build strong relationships with key customer stakeholders and be the bridge between our Services, Support and Product Development teams to help clients unlock the full potential of their investment in Kainos' solutions. You will work directly with our customers to ensure that their overall experience with our EDM solution delivers against the customers desired outcomes and continually measure customer success and value against these. We are looking for an individual who has customer value management, service delivery or account management experience. You will have a high level of business acumen along with high emotional intelligence. Some travel will be expected. Your responsibilities In this role you will: Provide proactive Customer Success and Value Management - Build and maintain strong, long-term relationships with key stakeholders including HR and IT teams. Conduct regular check-ins with customers and proactively engage and manage your portfolio of customers to achieve long-term success and drive value for our customers from Kainos EDM. You will proactively identify where value is not being realised and work customer and internal teams to take appropriate corrective actions. Workday Roadmap - Through your in-depth customer engagement you will glean a clear understanding of our customers Workday roadmap and be able link key events on this to how our EDM product can support our clients to realise maximum value with minimal risk. Bridging the Gap - You will be the client liaison between all Kainos EDM functions; Services, Support and Product development ensuring that our customers journey is seamless, and that we proactively identify and address any value problems that could lead to a suboptimal experience or impact retention. Kainos EDM Expert - You will have in depth knowledge and first-hand experience on the positive impact Kainos EDM can have and articulate the specific use cases to both SME/Functional Analysts and Executives. Adoption and Value Management - Work with clients to define success metrics and track the realization of value through Kainos EDM solutions. You will monitor and facilitate our customer's adoption of EDM ensuring that value is recognised and communicated to Key Stakeholders. Customer Advocate - You will be the client advocate inside Kainos providing feedback to the product and development teams to improve Kainos' EDM offering. Advocate for customer needs in roadmap planning and enhancements. Working to ensure our customer's overall satisfaction. Value Planning - Creating Value Plans including Strategic Business Objectives and associated OKRs, that specify how the customer measures value. These will be kept up to date in the relevant Customer Value dashboards at all times. Retention - Supporting Customer Success teams for retaining all product subscriptions across your customer base, proactively identifying and reporting on any retention risks and then taking corrective actions (recovery plans) in collaboration with other Kainos functions to mitigate. CRM management - You will accurately report on our customer status using EDM Health and Customer Status indicators in our chosen toolset. Issue Management - Manage escalations and work closely with technical support teams to resolve any platform-related issues swiftly. Ensure customer satisfaction by providing timely responses to inquiries and maintaining open communication. Growth partnership - You will work closely with an aligned Account Director or Account Manager for whom you will identify upsell and cross-sell opportunities based on customer needs and usage patterns, ensuring customers continue to grow with Kainos' products and services. What we are looking for Previous Customer Value Manager or Customer Success Manager in SaaS environment. Significant experience in technology related customer-facing roles with a track record of achieving retention and customer satisfaction. Commercial acumen with a track record of both opportunity and risk identification. Experience in an agile tech-focused or Cloud SaaS environment. Ability to understand Large Enterprise clients, map out key stakeholders and client processes related to our products and services. Great networking skills and ability to build relationships internally and externally, from SME to VP or C-Level client stakeholders. Ability to operate in a fast-moving environment that is constantly adapting to change. Desirable criteria Previous experience working in Workday environment. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Key Responsibilities Inside Sales & Revenue Growth * Manage the full inside sales process-from customer identification to closing-ensuring a smooth handoff to field and field support teams. * Optimize workflows for responding to inbound inquiries and following up on outbound opportunities. * Drive upselling and cross-selling initiatives to grow existing accounts by translating interest to the local sales team member to sell programs. Customer Success Operations * Oversee day-to-day customer service operations including call handling, service scheduling, and issue resolution for new customers, focused on nurturing them and providing an exceptional customer experience. * Implement and refine support processes to improve response times, customer satisfaction, and first-call resolution. * Handle escalations and ensure high-quality outcomes for complex service issues. * Monitor customer feedback and work to reduce churn and increase satisfaction scores. Team Leadership & Strategy * Lead, coach, and develop a high-performing customer success team. * Set clear KPIs and performance goals aligned with objectives. * Provide ongoing training, mentorship, and feedback to ensure continuous improvement. * Collaborate cross-functionally with field operations, field support, and marketing teams. Qualifications * 2-3 years of experience in customer service, inside sales, or operations * Prior Supervisory experience with 2-3 direct reports, Preferred * Background in a service-based industry, preferably field service (HVAC, plumbing, equipment maintenance, etc.). * Strong leadership and people management skills; experience building and scaling teams. * Proven track record of improving customer satisfaction and sales performance. * Proficient in CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk, ServiceTitan, or similar). * Excellent communication, problem-solving, and organizational skills. Preferred Qualifications * Experience with field service software (e.g., ServiceTitan, FieldEdge, Jobber). * Understanding of scheduling logistics, dispatch, and technician workflows. * Familiarity with sales enablement strategies and customer lifecycle management. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

Key Responsibilities Inside Sales & Revenue Growth Manage the full inside sales process-from customer identification to closing-ensuring a smooth handoff to field and field support teams. Optimize workflows for responding to inbound inquiries and following up on outbound opportunities. Drive upselling and cross-selling initiatives to grow existing accounts by translating interest to the local sales team member to sell programs. Customer Success Operations Oversee day-to-day customer service operations including call handling, service scheduling, and issue resolution for new customers, focused on nurturing them and providing an exceptional customer experience. Implement and refine support processes to improve response times, customer satisfaction, and first-call resolution. Handle escalations and ensure high-quality outcomes for complex service issues. Monitor customer feedback and work to reduce churn and increase satisfaction scores. Team Leadership & Strategy Lead, coach, and develop a high-performing customer success team. Set clear KPIs and performance goals aligned with objectives. Provide ongoing training, mentorship, and feedback to ensure continuous improvement. Collaborate cross-functionally with field operations, field support, and marketing teams. Qualifications 2-3 years of experience in customer service, inside sales, or operations Prior Supervisory experience with 2-3 direct reports, Preferred Background in a service-based industry, preferably field service (HVAC, plumbing, equipment maintenance, etc.). Strong leadership and people management skills; experience building and scaling teams. Proven track record of improving customer satisfaction and sales performance. Proficient in CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk, ServiceTitan, or similar). Excellent communication, problem-solving, and organizational skills. Preferred Qualifications Experience with field service software (e.g., ServiceTitan, FieldEdge, Jobber). Understanding of scheduling logistics, dispatch, and technician workflows. Familiarity with sales enablement strategies and customer lifecycle management. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our clients to achieve their global communication goals. Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page! Where You'll Work This position can be based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C., New York City, and Boston metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the U.S. is a precondition of employment. What You'll Do As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our Mid Market customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: Serve as the primary Customer DRI (Directly Responsible Individual) for accounts, owning the end-to-end customer experience and ensuring their success with our platform and services. Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends. Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth. Proactively identify and pursue opportunities for upselling and cross-selling additional services or features. Collaborate closely with Account Executives to align on customer strategy, drive mutual success, and maximize revenue potential. Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention. Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed. Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials. Skills and Experience: REQUIRED: experience in the translation and localization/language services industry. Bachelor's degree in Business Administration, Marketing, or related field. 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry. Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth. Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels. Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers. Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers. Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives. Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs. Experience in conducting QBRs, delivering presentations, and leading customer meetings. Benefits: Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at ****************************** . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at *******************. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _1 month ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

JOB TITLE: Alumni Success Manager DEPARTMENT: Learning Outcomes REPORTS TO: Director of Alumni Enrichment POSITION TYPE: Full-time, exempt Summary: The Alumni Success Manager recruits, evaluates, and supports the Volunteers who assist our Chapters. The primary point of contact on Volunteer matters, they work closely with the wider Office of Administration team, to ensure Volunteers are ready, willing and able to support our Chapters. DUTIES AND RESPONSIBILITIES: Identify prospective volunteers, generate leads and convert to Advisor. Track volunteers, and record skills and performance through the CRM. Work closely with Learning Outcomes, to support the development of guides and training resources. Support the Director of Alumni Enrichment to develop a volunteer recognition program. Ensure volunteers are properly informed about key dates and operational priorities. Support the awareness and training of Volunteers through the Lambda Chi Academy and our peer-to peer learning opportunities. Utilize Salesforce to find and pull data to support Advisors. Facilitate volunteer pipeline development through Alumni Associations/Housing Corporations. Partner with the Communications Officer to execute Chapter and local area outreach. Perform other related duties as assigned. MINIMUM QUALIFICATIONS: Bachelor's degree from four-year college or university. Five to seven years of experience in fundraising, volunteer management or a related field. Experience working within Microsoft Office Suite, Zoom, and Monday.com. Experience working with Salesforce preferred, but not essential. Fraternity/sorority membership preferred, but not essential. KEY PERFORMANCE INDICATORS (KPIs) Certified High Pis Ensure 95% of Lambda Chi Alpha Chapters have a Certified High Pi. Encourage completion of the Volunteer Certification Process & Advisor Orientation Certified Advisor Board Members Ensure 50% of Lambda Chi Alpha Chapters have Certified Advisory Boards. Encourage completion of the Volunteer Certification Process & Advisor Orientation. Advisor Communications Ensure 95% of High Pis are subscribed to Advisor Communication. Ensure 50% of Advisory Board Members are subscribed to Advisor Communication. Trained Advisors Ensure a minimum of 50 Advisors attend Neville Advisors College. Ensure 100 Advisors attend Affinity Training Groups. Support the development and execution of Affinity Training sessions. Internal Team Support Ensure that internal teams are kept fully appraised of challenges and progress. Ensure that internal queries are dealt with in a timely manner. Ensure that internal teams are fully supported. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Travel is required The employee must occasionally lift and/or move more than 10 pounds The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Description: Job Description | Customer Success Manager As the Customer Success Manager at ShipCalm, you will lead our Brand Operations team & be accountable for driving operational success, client satisfaction, & revenue growth across our customer portfolio. This position reports directly to the Executive Vice President of Operations. You will oversee a team of Heads of Operations & Account Support Specialists who execute ShipCalm's day-to-day service delivery. This role requires a mix of strategic leadership, hands-on operational oversight, & strong cross-functional collaboration with Warehouse Operations, Digital Operations, Technology, & Accounting. Your team ensures each customer receives high-quality service, proactive support, & operational solutions that align with their growth goals. ShipCalm is a leading third-party operations company committed to delivering seamless & innovative logistics solutions to businesses worldwide. Learn more about us at our website: ***************** Role Accountability & Functions LMA (Lead, Manage, & Hold Accountable) Exceptional Customer Experience & Satisfaction Customer Revenue Growth CalmScore™ Customer Tracking QuickCalm™ Ticketing System Client operational execution oversight Essential Duties & Responsibilities Supervise, coach, & develop Brand Ops team members to ensure high performance & consistent execution. Develop strong client relationships, acting as a trusted partner & internal advocate for ShipCalm's 3PO™ model. Directly manage high-impact customer accounts, driving engagement, operational adoption, & value delivery. Serve as the senior escalation point for complex client or cross-functional operational issues. Own strategic account alignment & lead business review cadences across ShipCalm's client portfolio. Collaborate cross-functionally to improve execution across fulfillment, returns, inventory, & systems workflows. Drive improvements in CalmScore™, Net Promoter Score (NPS), & adherence to service SLAs. Identify & support revenue growth opportunities through operational enablement & strategic insight. Manage customer-facing communications related to outages, updates, & service-level changes. Oversee invoice anomaly reviews & support root cause analysis with Finance & Operations. Deliver reporting on client satisfaction, ticket trends, & operational performance to executive leadership. Reinforce QuickCalm™ ticket hygiene, triage, & proactive resolution practices across the team. Lead documentation improvements & facilitate knowledge sharing with internal teams & customers. Run daily huddles, weekly meetings, & 1:1s to maintain team alignment & accountability. Monitor client trends, volume shifts, & at-risk accounts to guide proactive interventions. Ensure balanced workload distribution & clear role ownership across the Brand Ops team. Report to work in a regular & timely manner. Knowledge, Skills, and Abilities Experience & Leadership 5+ years in fulfillment, logistics, or eCommerce operations. 2+ years of people management in fast-paced, client-facing environments. Proven success leading cross-functional teams. Operational & Technical Proficiency Strong understanding of WMS/OMS platforms, ticketing systems, & CRMs. High proficiency with Google Workspace, Slack, ClickUp, & HubSpot. Familiarity with warehouse software & operational tooling is preferred. Communication & Interpersonal Skills Excellent written, verbal, & presentation communication skills. Ability to interface with diverse stakeholders (marketers, technical teams, project managers). Skilled in coaching, conflict resolution, & performance accountability. Analytical & Strategic Thinking Data-driven with experience in KPI metrics, reporting, & continuous improvement. Strong operational judgment & attention to detail. Solution-oriented mindset for solving complex client challenges. Work Style & Execution Strong organizational skills & ability to manage competing priorities. Able to balance technical expertise with business acumen in a customer-centric role. Education Bachelor's degree in Business, Supply Chain, or related field (preferred). Physical, Mental, and Environmental Demands Working in a seated or standing position up to and exceeding eight (8) hours per day. Using a calculator, mouse, and keyboard and viewing computer screens. Using a telephone or virtual telephone via PC. Schedule and Location Schedule: This is a full-time position scheduled to work Monday-Friday, from 7:00am to 3:30pm Pacific time / 10:00am to 6:30pm Eastern time, subject to change by business demands. Location: This position is primarily remote, but must be based in reasonable commuting distance to either the Los Angeles or Indianapolis metropolitan areas as occasional travel to the facility may be required. Compensation Salary: $80,000/annual to $120,00 annual, depending on experience. Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time ShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details ************************** Requirements:

We are seeking a Strategic Account Manager to join our Broadband team! As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. **Responsibilities:** + Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. + Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. + Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. + Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share. + Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. + Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. + Participates in solution development efforts that best address customer needs. + Engages supplier sales resources to enlist their support and create solutions. **Qualifications:** + High School Degree or Equivalent required; Bachelor's Degree preferred + 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management + History of success maintaining and developing key relationships + Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources + Ability to understand where potential exists in assigned accounts and can recognize and create opportunities + Excellent communication and interpersonal skills with an aptitude for building strong client relationships + Strong negotiation and problem-solving skills + Proficiency with CRM software and Microsoft Office + Self-starter and able to work efficiently under pressure + Experience in executing in a matrix organization managing multiple stakeholders and projects + Ability to travel up to 25% \#LI-KB1 \#LI-Remote At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Primary Responsibilities The primary role of the Regional Vice President - Client Success and Growth is to drive Sales revenue growth by identifying, developing, and closing new logo acquisition opportunities with respect to the sales of Baker Hill NextGen with those financial institutions within their assigned territory as well as to retain, deepen, and grow business relationships with existing clients in their assigned territory. The Regional Vice President -Client Success & Growth will own the sales account planning, prospecting and business development process, and will coordinate activities with other Baker Hill teams in a collaborative effort to secure new logo and add on business. Essential Functions/Job Duties Focuses on delivering net-new opportunities and selling a wide range of Baker Hill software solutions and services. Establishes and maintains professional working relationships throughout prospect organizations with a focus on decision-makers and strategic influencers within a prospective client. Analyzes win/loss rates and drives recommendations to achieve revenue quotas within their assigned territories. Responsible for achieving/managing quota based on territory assigned. An entrepreneurial minded person willing to drive pipeline growth individually, drives results with urgency while remaining a collaborative and supportive team player Enters all territory activities/pipeline opportunities into Salesforce. Skills/Qualifications Required An impeccable reputation for honesty, integrity and for doing the right thing; takes responsibility for actions and outcomes. A software, systems or managed services sales career spanning a minimum of 5 years sales experience. Consistently generated $1M+ in new upsell/cross-sell business on an annual basis. A proven record of accomplishment of developing new business from existing clients and doing what it takes to succeed, the hunger to close the largest deals and an inner drive and true passion for sales. Strong relationship-based selling skills that focus on bringing innovative solutions to customers that solve their problems. Demonstrated history for prospecting, forging, and driving strategic relationships. A client-centric perspective and the ability to lead and inspire an organization toward developing deep and mutually rewarding relationships with customers. Excellent leadership and communication skills -able to converse with people across different disciplines and functions; write concise; clear reports; and deliver effective presentations. An overall flexible thought process and approach; someone who is comfortable both driving and working within an environment where change and transformation is being driven both internally and externally to the marketplace. EDUCATION: 5+ years Relationships/experience selling into the financial services/banking sector; selling to C level executives; relationship & consultative selling Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we're not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don't solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We're Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients' toughest problems, we need a Client Success Manager to join the team. The Client Success Manager will be responsible for overseeing a subset of mid-market and enterprise clients as the primary relationship manager by providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client's specific needs. This is a hybrid position including some off-shift hours, weekends, and occasional travel for client meetings. This individual will act as the Resultant expert - ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant's holistic approach to client service. You will help to manage and deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as assigned by the VP of Client Success. Primarily, you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. Primary Responsibilities: Understand the client's business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc. Understand the client's technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. Develop technology roadmaps for organizations in the SMB, Mid-Market, and Private sectors Participate meaningfully in our team's solution process through clear and confident discussion of Resultant's solution offerings across Data, Tech, and Digital Transformation Provide quality assurance and ensure operational excellence on all active projects both formally and informally Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques Participate in sales calls, write proposals, and close opportunities for new work and expansion of existing clients Act independently and lead relationships based on program requirements Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them Track client opportunities and maintain opportunities within our CRM Coordinate, or act as a point of escalation for the client service team Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients Qualifications 5+ years of experience in IT service delivery 2+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment Proven ability to build and maintain relationships with C-suite and senior-level stakeholders Experience working in a multi-disciplinary, cross-functional technical organization with matrixed reporting structures Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar Relevant IT certifications preferred Willingness to travel as needed (approximately 10% of the time, depending on proximity to clients) Must be legally authorized to work in the United States for any employer without sponsorship Some of the skills we are expecting are: Strong analytical skills and a demonstrated ability to troubleshoot problems Excellent communication and customer service skills, both written and oral Ability to explain just about anything technical to anyone, regardless of their background Experience working in a dynamic IT environment and working on IT projects Knowledge of project management in relation to the delivery of IT services Ability to develop and maintain Standard Operating Procedures (SOP) Experience working with proposals for new business Demonstrated ability working in a teaming/collaborative environment Experience solutioning and selling additional services and projects to current clients Experience with and understanding of the managed services industry with a history of roles outside of client success is preferred Experience working with SMB and mid-market clients While this position is not primarily technical, it is expected that a candidate will have familiarity with the following technologies: Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus Cloud: Azure, Office 365, AWS, Google Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing Computers: Computer deployment, printer deployment Applications and Products: Office 365, Common Line of Business Apps, Barracuda, Fortinet, Cisco, HP Windows Server, server virtualization, and Desktop operating systems Anti-virus and antispam products Identity management solutions Experience with creating documentation and reports using MS Word, Excel and PowerPoint Experience working and communicating with hardware and software vendors for maintenance/repair/upgrade/license management Knowledge of configuration management tools and software deployment Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States. How will you make an impact in this role? **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021826

You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic Client Support Group (CSG) and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships and is a part of the Specialty Services pillar within the Global Practices Leadership team- Phone Team. As an Account Manager I in CSG, you will report to Account Manager II (Team Leader) and/or Account Manager III (People Manager). You will have frequent interaction with internal teams across the firm and with external clients. In this role, you will serve as a point of contact for inbound client requests related to transactional inquiries or perform outbound high risk callbacks to clients, and assist clients with fraud inquiries. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. And, you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance. The Client Support Group specializes in providing transactional support for clients and internal partners; performs high-risk callbacks for money movement, signer and security administrator changes for account and product maintenance; and is the client-facing intake support for fraud calls. Job responsibilities Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications. Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business. Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary. Required qualifications, capabilities, and skills Minimum 3 years of experience in customer service or in the function being managed Verbal and written communication skills Influencing skills Change management skills Prioritization skills Data analysis skills High School diploma/GED required Preferred qualifications, capabilities, and skills Previous financial industry experience People management experience 2 years of experience in a call center environment, for call center roles Work schedule Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Job Description Do you want to be a trailblazer in the B2B Manufacturing Space? Base Salary + Commission | Health/Dental/Vision | 401k | Unlimited PTO | Growing Company Factur exists to help industrial firms and manufacturing suppliers find new customers and win more business. We do this through four unique but complementary service offerings: Outsourced Sales Development Lead Generation Marketing Our company is exceptional because our team is made up of individuals who are hungry, humble, and people-smart. Company Fit Value #1: Humble: Share credit, emphasize team over self, and define success collectively rather than individually. Seeks input and desires to coach Takes responsibility Confident, not arrogant Value #2: Hungry: Always looking for more. More things to do. More to learn. More responsibility. Hungry people never have to be pushed to work harder because they are self-motivated and diligent. Personal standard of excellence Action-oriented Results-driven Value #3: People Smart: Commonsensical about people, appropriate and aware of what is happening in a group situation, and how to deal with others in the most effective way. Ask relevant questions Actively listen to what others are saying Make intelligent decisions concerning others Client Strategy Manager Drive Growth. Build Relationships. Deliver Results. Are you passionate about helping clients thrive and creating winning marketing strategies? Join us as a Client Strategy Manager, where you'll oversee 25-30 clients, crafting and managing targeted email marketing campaigns that fuel their success. You'll play a pivotal role in developing customized lead generation strategies, providing expert guidance, and driving measurable results. What You'll Do Serve as the go-to expert for clients, conducting bi-weekly strategy sessions to align campaigns with their goals. Write persuasive sales and marketing copy for email campaigns, tracking performance metrics to ensure success. Lead bi-weekly video check-ins to review results, refine strategies, and foster strong client relationships. Collaborate with internal teams to optimize campaign performance and ensure seamless execution. Oversee contract renewals to drive client retention and long-term partnerships. What You Bring Experience in client management, digital marketing, or lead generation, with a focus on email campaigns. Outstanding communication and relationship-building skills. Data-driven approach with the ability to adapt strategies based on performance insights. Strong copywriting skills, particularly for sales-focused email marketing. Self-motivation, organization, and the ability to juggle multiple priorities. Why Join Us? Impactful Work: Drive real results for clients while building long-term relationships. Growth-Oriented Environment: Receive continuous training and opportunities to sharpen your marketing expertise. Hybrid Flexibility: Enjoy a mix of remote and in-office work, with an emphasis on collaboration. Competitive Compensation: Earn $70,000 base pay plus uncapped commissions. Success Looks Like: Retaining of your clients through proactive engagement. Regularly delivering high-quality lead generation strategies. Driving measurable improvements in campaign performance and client satisfaction. Location: Indianapolis, IN (Hybrid) Compensation: $70,000 Base salary plus monthly bonuses and uncapped commissions. (Average Total Annual Compensation ranges from $85,000-$100,000) *Please submit your resume as a PDF*

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients. **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. + Experience working in Media & Entertainment, Business Services, Financial Services, or Food & Beverage verticals preferred. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021831