Customer success manager jobs in North Charleston, SC - 157 jobs
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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Charleston, SC
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$37k-43k yearly est. 3d ago
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Portfolio Relationship Manager - Data Centers
Associated Bank-Corp 4.6
Customer success manager job in Charleston, SC
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Drive Strategic Lending & Build High-Impact Relationships
Are you ready to take ownership of a growing portfolio and play a critical role in shaping the success of high-profile data center transactions? As a Portfolio Relationship Manager, you'll be at the forefront of our lending operations, working directly with top-tier sponsors, financial institutions, and internal teams to drive deal execution, underwriting, and portfolio growth.
In this role, you'll do more than just manage loans-you'll be a key partner in sourcing new transactions, negotiating complex credit structures, and ensuring seamless execution from origination to funding. You'll also lead a team of talented portfolio managers, mentoring and shaping the next generation of financial professionals.
What You'll Do:
* Be a Dealmaker - Partner with the Group Leader to source, structure, and execute new lending opportunities with sponsors and financial institutions.
* Own the Credit Process - Lead the underwriting and credit approval process, ensuring transactions align with our strategic goals and risk framework.
* Manage High-Value Portfolios - Oversee existing and new transactions, handling loan modifications, compliance tracking, legal documentation, and financial analysis.
* Build Key Relationships - Act as the central point of contact for borrowers, sponsors, legal advisors, risk teams, and internal stakeholders, ensuring a seamless lending experience.
* Lead & Develop Talent - Manage a team of portfolio managers, providing mentorship, training, and oversight to drive operational excellence and career growth.
* Navigate Complex Deals - Leverage your deep industry knowledge to navigate credit structuring, due diligence, and market trends in the data center financing space.
What You Bring:
* 4+years of experience in credit underwriting, financial analysis, and portfolio management.
* 2+ years of strong industry knowledge in data centers, infrastructure, or commercial lending.
* 2+ years of expertise in financial modeling, risk assessment, and loan structuring.
* 2+ years of proven ability to manage client relationships and negotiate deal terms.
* 4+ years of advanced skills in Microsoft Suite (Excel, PowerPoint, Outlook, Word, Access).
* 2+ years of formal credit training (preferred), but strong analytical and structuring skills are key.
* Bachelor's degree Business, Finance, Accounting, Economics or other related discipline, or equivalent related experience required.
Why Join Us?
* High-Impact Role - Be at the center of complex, high-value transactions with direct visibility from leadership.
* Growth & Leadership - Take ownership of your portfolio while mentoring a team and shaping the future of our lending operations.
* Collaborative Culture - Work alongside top-tier professionals in a fast-paced, team-driven environment.
* Exciting Industry - Play a pivotal role in financing the infrastructure that powers the digital world.
If you're a strategic thinker who thrives on structuring deals, building relationships, and leading teams, we want to hear from you. Apply now and take your career to the next level!
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
Personal banking, loan, investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook,LinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank is Pay Transparencycompliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$118,860.00 - $203,760.00 per year
$58k-81k yearly est. 5d ago
Mid Market Account Manager
Segra
Customer success manager job in Charleston, SC
Mid-Market Account Manager (MAM) - Charleston, SC
The Mid-Market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generating sales uplift revenue in the existing customer base. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives or personnel may be assigned to territories as determined by management or company needs. The MAM will manage daily customer accounts, monitor satisfaction, assist with issue resolution, and pursue additional revenue opportunities.
Duties & Responsibilities
Pursue additional business with existing customers, primarily small to mid-market enterprises (below ~$10k MRC).
Use Microsoft Dynamics or other CRM to manage sales opportunities and provide reporting and forecasting.
Develop proposals using the full suite of Segra/UPN products to win additional business (uplift).
Responsible for new revenue quota and reducing churn/increasing retention.
Maintain customer relationships to reduce churn and maintain revenue base.
Investigate and resolve problems, position additional products within accounts.
Prepare and deliver effective sales presentations to existing customers.
Re-term assigned accounts to ensure retention.
Maintain assigned customer account base.
Update customer and company contacts, presentations, proposals, and sales records.
Submit accurate customer contracts using CRM systems for provisioning.
Coordinate with customers and Sales Engineering to ensure timely product delivery.
Provide ongoing support to ensure customer satisfaction.
Qualifications
Education: Degree in sales/marketing or related field, equivalent work experience, or a combination thereof.
Experience: At least 5+ years of telecommunications or technology sales experience, including products such as core connectivity, extended connectivity, storage, cloud services, and/or security solutions. Previous Enterprise level, ILEC-CLEC, or managed services sales experience preferred. Experience with mid-market and/or major enterprise accounts (sales >~$5 MRC) preferred.
Key Competencies
Strong communication skills
Time management skills
Proficiency in Microsoft Office
Prior experience with Microsoft Dynamics preferred
Ability to design strategic plans to align Segra/UPN products with customer needs
Conduct quarterly account review meetings to ensure provider preference
Problem-solving skills to adapt products and services
Leverage existing relationships for referrals to prospective companies
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
$41k-70k yearly est. 2d ago
Mid Market Customer Success Onboarding Manager
Connecteam
Customer success manager job in Charleston, SC
Onboarding Manager, MM Team
Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What is the Onboarding Manager, MM role at Connecteam?
As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Your main responsibilities will include:
Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to CustomerSuccess
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction
Which qualifications you'll need:
Fluent English (spoken and written) - MUST
2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
Experience working with mid-market or enterprise clients
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup - advantage
Exceptional communication, training, and presentation skills
Highly organized, detail-oriented, and proactive in managing onboarding projects
A team player who thrives in a fast-paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
Be energetic, happy and positive - MUST
A team player!
Challenge seeker!
A self learner and independent!
Good under pressure and in a fast paced environment!
Hungry to conquer the market!
Work hard, but also play hard! We love fun!
What We Offer:
At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.
Join us in our journey to empower clients and deliver exceptional value. Apply now!
Benefits:
Medical coverage.
Insurance plan.
Paid time off for vacation, sick days
401K
Salary range: 80K-95K
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
$57k-94k yearly est. Auto-Apply 60d+ ago
Customer Success Manager Senior- State Contracts
Renaissance 4.7
Customer success manager job in Charleston, SC
When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
**Job Description**
The CustomerSuccessManager Senior is a strategic leader within the CustomerSuccess organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership.
**In this role as a CustomerSuccess Senior, you will:**
+ Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts.
+ Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance.
+ Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
+ Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership.
+ Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customersuccess.
+ Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed.
+ Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies.
+ Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes.
+ Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements.
+ Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements.
+ Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations.
+ Mentor and provide functional leadership to program managers and customersuccess professionals, setting standards for excellence and scalability.
+ Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations.
+ Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices.
+ Perform additional duties as assigned in support of organizational goals.
**For this role as a CustomerSuccess Senior, you should have:**
+ Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination.
+ Demonstrated successmanaging **high-risk, high-impact state or government contracts** in regulated environments.
+ Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** .
+ Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** .
+ Exceptional executive communication and stakeholder-influence skills.
+ Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions.
+ Proven experience influencing cross-functional teams and senior leaders without direct authority.
+ Strong leadership, coaching, and mentoring skills.
**Bonus Points:**
+ 7+ years of experience in program management, assessment operations, customersuccess, or implementation within education, edtech, or assessment organizations.
+ Extensive experience working directly with **State Departments of Education** and state assessment initiatives.
+ PMP or equivalent program management certification preferred.
Additional bonus for hitting CSM targets applies. #LI-Remote
**The below compensation range is based on national market data and may vary by experience and location.**
Salary Range
$68,000-$93,500 USD
**Benefits for eligible US employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
**Equal Opportunity Employer**
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here .
**Reasonable Accommodations**
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) .
**Employment Authorization**
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: ***************************
$68k-93.5k yearly 11d ago
Strategic Account Sales Manager, HVAC Systems
Johnson Controls, Inc. 4.4
Customer success manager job in North Charleston, SC
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
* Competitive salary
* Paid vacation/holidays/sicktime - 15 days of vacation first year
* Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
* Extensive product and on the job/cross training opportunities With outstanding resources
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
* Check us out!: ******************* ZMNrDJviY
What you will do
The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. This role is responsible for managing the Coastal Market's and can reside in Charleston, Myrtle Beach, Savanah or Wilmington.
How you will do it
* Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base.
* Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary.
* Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales.
* Understand the business environment within targeted markets, including: growth trends, legislation, and competitors; drive cash flow through effective execution of payment terms, proactive billing and collections.
* Establish plan for staffing levels and take action to achieve optimum resource levels.
* Develop effective leaders and high performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability.
* Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin.
* Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues.
* Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects.
* Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors.
* Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics.
What we look for
Required
* BA degree in Engineering, Business or Marketing
* Five years of management experience in the HVAC/buildings controls industry
* Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results
* Must have excellent communication and written skills
* Demonstrated background dealing with customer service issues
* Time management, ability to prioritize effectively based on financial impact to the desired business goals
Preferred
* MBA
* Eight years years of management experience in the HVAC/buildings controls industry
HIRING SALARY RANGE: $125,000-167,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KP1
#LI-NC1
$125k-167k yearly 30d ago
Water/Wastewater - Client Services Manager
Ardurra Group, Inc.
Customer success manager job in North Charleston, SC
Job Description
Ardurra (WK Dickson) is looking to hire an experienced
Water/ Wastewater Client Services Manager
to join our team in one of our South Carolina offices
Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.
As a recognized leader in the South and the Southeast's water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse and wastewater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.
Essential Functions of the Job:
The Client Service Manager will focus on a mix of established client business growth, project delivery leadership and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina area business. Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors
Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities
Responsible for delivering service to the client and for client relations
Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance
Manage multiple design consultants to complete detailed and permitted construction plans
During project startup understand the client's critical success factors and prepare an effective project management plan
Responsible for project administration in the project management system (including accurately placing the project setup information)
Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks
Be available to team members to mentor junior staff and consult with the principal in charge for guidance
During project execution, monitor the progress of the scope, budget, schedule, and quality/performance
Provide project team leadership and be accountable for technical, financial and schedule delivery excellence
Responsible and accountable for all aspects of the project from initiation through closeout
Responsible for risk management and proactive change management
Responsible for prompt invoicing and collection
Education and Experience Requirements:
Bachelor's degree in Engineering required
Professional Engineer License (SC) preferred
At least eight (8) years of experience
Why Ardurra?
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
NOTICE TO THIRD PARTY AGENCIES:
Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We're not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
#LI-HM1
$48k-78k yearly est. 11d ago
Senior Client Service Manager
Ascensus 4.3
Customer success manager job in Charleston, SC
Job Summary: Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Provides client support and customer service on day-to-day issues with clients by responding timely and effectively either orally or via written communication
* Acts in a pro-active manner with assigned clients and builds relationships to ensure retention
* Works with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third-Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consults on client inquiries and researches/resolves issues
* May participate in final Sales presentations as well as prepare and facilitate client/advisor meetings when needed
* Performs under pressure with minimal direction
* Meets competing deadlines in a very fast paced, dynamic and demanding environment with a high degree of urgency and accuracy
* Focuses on learning in everyday activities and events
* Collaborates with and openly shares knowledge with colleagues
* Regular, reliable, and punctual attendance
Management Responsibilities (None)
Required Education, Experience and Certificates, Licenses, Registrations
* 5+ years of experience working in a related position in the retirement services sector
* Strong MS Office skills to include Excel
Preferred (but not required) education or skills for this role are
* Bachelor's degree in a business related field or industry experience
* DST experience
Competencies
* Verbal and Written Communication Skills
* Independent
* Time Management
* Diplomatic
* Creative Problem Solver
* Integrity
* Analytical Thinker
* Resourceful
* Team Player
* Sound Judgment
* Results Driven
* Exhibits Personal Credibility
* Forward Thinking
* Planning and Organizing
* Project Management
Travel: Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$60k-85k yearly est. 14d ago
Client Service Manager - Captives Insurance Accounting
Marsh & McLennan Companies, Inc. 4.8
Customer success manager job in Charleston, SC
We are seeking a talented individual to join our Captives team at Marsh as a Client Services Manager. This role can be based in any US office location. This position is responsible for the daily management and accounting functions of a portfolio of clients that can consist of insurance entities, captives, and reinsurance pools. This role provides financial monitoring and control and ensures regulatory compliance. It is a consulting, advisory, and managerial position.
We will count on you to:
* Prepare or perform technical review of financial statements in accordance with US GAAP, Statutory, or IFRS
* Ensure all financial aspects of the client are efficiently managed
* Possess technical ability to discuss regulatory updates with clients
* Establish and maintain good working relationships with clients, prospects, client teams, other service providers, regulators and colleagues
* Manage financial audit process with the auditors with strict adherence to client deadlines and regulatory reporting
* Perform and execute review of financial statements
What you need to have:
* Experience building relationships internally or externally with customers in an Account Management and/or Client Services focused role
* Experience in financial reporting under GAAP or IFRS as well as the insurance regulatory environment
* Ability to research complex matters independently and lead client meetings
What makes you stand out:
* Familiarity with captive policy structures and captive tax issues
* An internationally recognized professional accounting designation, such as CA, ACCA, ACA, or CPA
Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
#LI-JG3
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $65,900 to $140,800.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
$65.9k-140.8k yearly 7d ago
Manager, Client Services | SIU
Sedgwick 4.4
Customer success manager job in Charleston, SC
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Manager, Client Services | SIU
**PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Performs client renewal and Client Service Instruction preparation for assigned clients.
+ Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
+ Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
+ Educates the client on loss data - drivers of cost impacting assigned programs.
+ Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
+ Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
+ Coordinates client contracts.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travel as required.
**SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
**Experience**
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity.
**Skills & Knowledge**
+ Strong understanding in one of the following areas: workers compensation, liability and disability claims management
+ Strong understanding of client location coding parameters, banking methodology, and claims operating systems
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Ability to work in a team environment
+ Ability to handle conflict and confront challenging issues in a fast work environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is **$90,000 to $100,000** . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **Always accepting applications.**
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
$90k-100k yearly 60d+ ago
Strategic Account Manager
Nexstar Media Group 4.3
Customer success manager job in Mount Pleasant, SC
WCBD TV is an NBC Affiliate Station owned by Nexstar Media Inc. We are located in the beautiful Lowcountry area of Charleston, SC. Charleston is known for its warm weather, friendly people, charming downtown, outstanding food, beautiful beaches, and so much history.
Apply online at: *********************************************
The Strategic Account Manager is the digital marketing services sales lead.
Develop and execute go-to-market sales strategies and tactics that result in exceeding personal and company revenue targets
Establish, maintain and grow meaningful client relationships
Generate new digital marketing services business and grow business from existing clients
Requirements & Skills:
BA or BS in Business Marketing, Advertising or Communications preferred
3+ years of digital marketing or media sales preferred
Significant knowledge of the local digital marketing services product offering and effective use for clients
Motivated, enthusiastic, self-starter who can work effectively both independently and collaborating in a team environment
Effective communication and client presentation skills
Ability to interact with high-level decision makers
Ability to execute in an organization through collaboration and a consultative process
Excellent follow-up, strong organizational skills and attention to detail
Proven ability to meet and exceed sales goals
Meaningful contributor in sales meetings on digital marketing topics (ex. best practice sharing, industry trends)
Be and effective partner with the market's sales team in generating digital revenue
#LI-Onsite
Job Description
About Ceribell
Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement!
Position Overview
This role must be based within the region. (Florida, South Carolina, Georgia )
Remote applicants will not fit the requirements.
The candidate is responsible for department expansions and new product launches within a region, with the existing Ceribell customer base into ED, ICU, Neonatal, and future indications.You will partner closely with the Clinical Account Manager (CAM), who identifies an opportunity for expansion into a new department, completes the discovery, and builds initial support. The candidate will then validates champion interest, cultivates the champion and budget, and completes the expansion, training, launch and post-launch activities.
Will report to the RVP - Account Management, and requires travel ~70% of the time. Our ideal applicant will live near a major airport. M
ust be based within the region.
What You'll Do
Driving New and Organic Growth
Expand use of Ceribell to additional departments and indications within existing customer base.
Work with the local Clinical Account Manager to expand Ceribell into new departments.
Build advocacy and champions within facilities. Use hospital data to validate and build interest.
Deliver formal presentations, peer to peer education, new physician training, and driving physician education within expansion opportunities.
Responsible for upgrades and departmental expansion in the existing install base.
Strong project management skill requirement to support new department launches.
Clinical Training / Education
Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations.
Troubleshoot workflow solutions for departments as need arises
Partner with clinicians to identify and establish protocols for patients at risk of seizure.
Lead clinical teams through training sessions helping understand workflow and applications.
Reporting and Administration
Submit all required reports and training documentation on a timely basis
Use Salesfoce.com to manage administrative task
Ensure compliance with applicable laws, regulations, and Ceribell policies
Works cross-functionally to ensure successful deployment of Ceribell products at customer locations.
Ability to work within a field-based team and strong partnership with Territory Manager of respective region.
What We're Looking For
7-10 years of recent critical care sales experience OR 5 years of med device or pharma experience in sales on top of RN clinical for over 3 yrs.
Experience working with multiple key stakeholders (physicians, management, administration) or hospital-wide committee membership.
Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically.
Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes.
Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building
Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change
Grit, high integrity
Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience.
Compensation Range$185,000-$325,000 USD
A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time.
In addition to your base compensation, Ceribell offers eligible employees the following:
Performance-based incentive compensation (varies by role)
Equity opportunities
100% Employer paid Health Benefits for Employees
50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection)
100% paid Life and Long-Term Disability Insurance
401(k) with a generous company match
Employee Stock Purchase Plan (ESPP) with a discount
Monthly cell phone stipend
Flexible paid time off
13 Paid Holidays + 3 Company Wellness Days
Excellent parental leave policy
Fantastic culture with tremendous career advancement opportunities
Joining a mission-minded organization!
Application Deadline: Ongoing
Equal Opportunity Employer
Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact ******************* to request reasonable accommodation.
Privacy Statement
For information on how Ceribell processes personal data of job applicants, please review our Privacy Policy.
Compliance Disclaimer
If you believe this job posting is non-compliant, please submit a report to ******************. Please note that we will not respond to inquiries unrelated to job posting compliance.
$41k-72k yearly est. 15d ago
Strategic Account Sales Manager, HVAC Systems
Johnson Controls Holding Company, Inc. 4.4
Customer success manager job in Charleston, SC
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sicktime - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. This role is responsible for managing the Coastal Market's and can reside in Charleston, Myrtle Beach, Savanah or Wilmington.
How you will do it
Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base.
Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary.
Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales.
Understand the business environment within targeted markets, including: growth trends, legislation, and competitors; drive cash flow through effective execution of payment terms, proactive billing and collections.
Establish plan for staffing levels and take action to achieve optimum resource levels.
Develop effective leaders and high performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability.
Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin.
Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues.
Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects.
Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors.
Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics.
What we look for
Required
BA degree in Engineering, Business or Marketing
Five years of management experience in the HVAC/buildings controls industry
Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results
Must have excellent communication and written skills
Demonstrated background dealing with customer service issues
Time management, ability to prioritize effectively based on financial impact to the desired business goals
Preferred
MBA
Eight years years of management experience in the HVAC/buildings controls industry
HIRING SALARY RANGE: $125,000-167,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KP1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
$41k-72k yearly est. Auto-Apply 33d ago
Strategic Account Manager
Tribune Broadcasting Company II 4.1
Customer success manager job in Mount Pleasant, SC
WCBD TV is an NBC Affiliate Station owned by Nexstar Media Inc. We are located in the beautiful Lowcountry area of Charleston, SC. Charleston is known for its warm weather, friendly people, charming downtown, outstanding food, beautiful beaches, and so much history.
Apply online at: *********************************************
The Strategic Account Manager is the digital marketing services sales lead.
Develop and execute go-to-market sales strategies and tactics that result in exceeding personal and company revenue targets
Establish, maintain and grow meaningful client relationships
Generate new digital marketing services business and grow business from existing clients
Requirements & Skills:
BA or BS in Business Marketing, Advertising or Communications preferred
3+ years of digital marketing or media sales preferred
Significant knowledge of the local digital marketing services product offering and effective use for clients
Motivated, enthusiastic, self-starter who can work effectively both independently and collaborating in a team environment
Effective communication and client presentation skills
Ability to interact with high-level decision makers
Ability to execute in an organization through collaboration and a consultative process
Excellent follow-up, strong organizational skills and attention to detail
Proven ability to meet and exceed sales goals
Meaningful contributor in sales meetings on digital marketing topics (ex. best practice sharing, industry trends)
Be and effective partner with the market's sales team in generating digital revenue
#LI-Onsite
$39k-57k yearly est. Auto-Apply 36d ago
Enterprise Sales Manager (ESM)
IWG PLC
Customer success manager job in Charleston, SC
Enterprise Sales Manager About the company IWG is the global operator of leading workspace providers with 3,400 locations across 128 countries. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.
Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.
We provide that choice through our diverse workspace brands, Regus, Spaces, HQ, Signature and No18, together with our global network of thousands of locations located in every business hub on the planet. We create personal, financial and strategic value for businesses of every size. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.
Join us at **************
Job Purpose
The Enterprise Sales Manager will maintain and expand in-country relationships with strategically important Enterprise customers (Key Accounts). The primary objective of the role is to generate profitable new revenue for IWG.
Enterprise Sales is a core part of our strategy and presents us with a substantial opportunity to deliver innovative, flexible and more cost-efficient occupancy solutions to large companies who would benefit from buying multiple products across multiple locations. This requires an individual who can visualize the big picture and understand all the little things that must come together for the customers best-fit solution.
Key Responsibilities
* Develop, expand, maintain and report on a pipeline of qualified sales opportunities
* Generate profitable new revenue to achieve agreed sales targets on designated Enterprise Accounts
* Develop and maintain top-level relationships with designated accounts to establish a clear and comprehensive understanding of customer needs across the complete spectrum of IWG solutions
* Work with assigned third party corporate advisors (agents, corporate real estate specialists, management consultants etc.) to create IWG sales opportunities with their clients
* Partner with Operations and Sales colleagues across relevant geographies to ensure consistent customer experience and to develop clear plans for target customer solution development
* Share relevant feedback from Enterprise customers to support the continuous improvement of customer service and solution enhancement
* Support other strategic business development activities as require
Required Skills, Experience & Qualifications
* Bachelor's degree preferred or equivalent work experience.
* B2B solution / service sales and business development background
* Ability to work with customers to map out appropriate product sets and contract structures
* Experience of working within a matrix organisational structure
* Proven ability to develop, manage, track, and close large deals. Track record of regularly exceeding targets
* Proven track record in selling to large companies
* Excellent communicator and ability to develop relationships and influence up to board level
* Strategic thinker, with a commercial results-driven bias
* Flexible and broadminded with a "can-do" attitude, possessing a disciplined approach to business development
* Motivated, self- reliant, ambitious, and looking to join a team with significant growth aspirations.
* Enterprise Sales Manager.pdf
$87k-152k yearly est. 60d+ ago
Customer Service Manger
Lawn Doctor West Ashley
Customer success manager job in Summerville, SC
Benefits:
Competitive salary
Dental insurance
Paid time off
Vision insurance
Customer Service Manager Company: Lawn Doctor Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values:
Coachable - Open to feedback and willing to grow.
Respectful - Treats customers and employees with professionalism and kindness.
Work Ethic - Dedicated to delivering excellence every day.
Willingness to Help - Ready to support the team and customers alike.
Reliable - Dependable and consistent in leadership and performance.
Responsibilities:
Lead, train, and support the customer service team to ensure excellent performance.
Serve as the main point of contact for escalated customer issues and resolve them professionally.
Oversee scheduling, data entry, and customer account management.
Monitor customer service metrics, retention, and satisfaction.
Assist with inside sales, upselling, and service recommendations when needed.
Foster a positive, team-oriented work environment.
Ensure communication with customers is clear, professional, and solution-focused.
Requirements:
Previous management or supervisory experience in customer service preferred.
Strong leadership, coaching, and problem-solving skills.
Excellent communication and relationship-building abilities.
Ability to multi-task in a fast-paced environment with attention to detail.
Proficiency in computer systems, data entry, and office tools.
Reliable, punctual, and team-oriented.
What We Offer:
Competitive hourly pay (above industry average, based on experience).
Two-week Vacation
Opportunity to lead and grow with a respected company.
Supportive, team-focused environment.
Sick Days
Eight paid holidays
Retention bonus Opportunity
Monday - Friday 40 Hours
Compensation: $37,500.00 - $45,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
$37.5k-45k yearly Auto-Apply 60d+ ago
City Engagement
In Place Impact
Customer success manager job in Charleston, SC
Join Us and Help Create the Change You Wish to See
We are the Profit for Purpose Company that created Impact Economics. After 10 years of successful real\-world pilots, we are now helping Businesses, Communities, Cities, States, and Countries to embrace, embed, and benefit from it.
Impact Economics uses business and economics only to create thriving communities that are economically, socially and environmentally sustainable for ALL residents.
As a team member focused on City Engagement, your role will be to engage with Cities that wish to explore funding all or part of the deployment of Impact Economics within their communities.
The expense for a City is based upon the GDP of its community and the number of registered companies domiciled within it.
Once engaged, your role is also to work with the City on the step by step deployment of Impact Economics within the community.
In Place Impact is a fully inclusive company that covets equality and diversity.
Requirements At least 5 years experience working to provide cities with services they need to become sustainable. An existing network of or unfettered access to City Managers, City Directors of Sustainability, of Mayors is a huge plus.
You must have a passion and purpose to help build communities that are economically, socially, and or environmentally sustainable for all residents.
One or more of the following experiences and or networks will be an asset to you in achieving success at In Place Impact:
A passion and purpose to build a sustainable future (this is a must)
Business or management consulting or coaching
Foundation work where the focus aligns with building sustainable communities
Community empowerment and development, sustainable cities, CSR, and or the United Nations SDGs
An existing network of business and community leaders
An affiliation with a post\-high school academic institution in your community
Community leadership experience
Teaching experience
Public speaking experience
An Entrepreneurial mindset
Working with start\-ups
Helping fund people building companies that solve social and environmental problems
Benefits
Full training and mentorship in Impact Economics
Working on the cutting edge of redefining business, capitalism, economics, and sustainable communities
Being part of a global network of people all sharing the same passion and purpose
Working in the kind of environment and culture that promotes collaboration, transparency, inclusiveness, personal fulfillment, flexibility, equality personal growth, and fun!
Embracing the overarching principles of Profit for Purpose
Career development
A myriad of work\-life balance company benefits
Being a catalyst for your community to become economically, socially, and environmentally sustainable for all of its residents
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$81k-112k yearly est. 60d+ ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Lane, SC
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$37k-43k yearly est. 13d ago
Strategic Account Sales Manager, HVAC Systems
Johnson Controls 4.4
Customer success manager job in Charleston, SC
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sicktime - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. This role is responsible for managing the Coastal Market's and can reside in Charleston, Myrtle Beach, Savanah or Wilmington.
How you will do it
Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base.
Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary.
Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales.
Understand the business environment within targeted markets, including: growth trends, legislation, and competitors; drive cash flow through effective execution of payment terms, proactive billing and collections.
Establish plan for staffing levels and take action to achieve optimum resource levels.
Develop effective leaders and high performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability.
Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin.
Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues.
Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects.
Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors.
Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics.
What we look for
Required
BA degree in Engineering, Business or Marketing
Five years of management experience in the HVAC/buildings controls industry
Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results
Must have excellent communication and written skills
Demonstrated background dealing with customer service issues
Time management, ability to prioritize effectively based on financial impact to the desired business goals
Preferred
MBA
Eight years years of management experience in the HVAC/buildings controls industry
HIRING SALARY RANGE: $125,000-167,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
$125k-167k yearly Auto-Apply 33d ago
Senior Client Service Manager
Ascensus 4.3
Customer success manager job in Charleston, SC
Job Summary: Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
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Provides client support and customer service on day-to-day issues with clients by responding timely and effectively either orally or via written communication
Acts in a pro-active manner with assigned clients and builds relationships to ensure retention
Works with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third-Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consults on client inquiries and researches/resolves issues
May participate in final Sales presentations as well as prepare and facilitate client/advisor meetings when needed
Performs under pressure with minimal direction
Meets competing deadlines in a very fast paced, dynamic and demanding environment with a high degree of urgency and accuracy
Focuses on learning in everyday activities and events
Collaborates with and openly shares knowledge with colleagues
Regular, reliable, and punctual attendance
Management Responsibilities (None)
Required Education, Experience and Certificates, Licenses, Registrations
5+ years of experience working in a related position in the retirement services sector
Strong MS Office skills to include Excel
Preferred (but not required) education or skills for this role are
Bachelor's degree in a business related field or industry experience
DST experience
Competencies
Verbal and Written Communication Skills
Independent
Time Management
Diplomatic
Creative Problem Solver
Integrity
Analytical Thinker
Resourceful
Team Player
Sound Judgment
Results Driven
Exhibits Personal Credibility
Forward Thinking
Planning and Organizing
Project Management
Travel: Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
How much does a customer success manager earn in North Charleston, SC?
The average customer success manager in North Charleston, SC earns between $46,000 and $118,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in North Charleston, SC