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Customer success manager jobs in Saint Peters, MO

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  • Strategic Customer Success Manager

    Growthassistant

    Customer success manager job in Saint Louis, MO

    About Us: GrowthAssistant is a leading staffing and recruiting company dedicated to embedding top-tier offshore Growth Marketers into organizations, enabling them to focus on strategic initiatives instead of rote tasks. By providing scalable, affordable solutions, we empower businesses to grow smarter and faster. Join a team that values excellence, collaboration, and innovation. Job Summary: As a Strategic Enterprise Customer Success Manager (CSM), you will oversee the success, implementation, and growth of enterprise-level client relationships. You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities. Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant's strategic objectives. Key Responsibilities: Client Onboarding & Implementation: Lead the onboarding process for new enterprise clients, ensuring a smooth transition from sales to operational use. Collaborate with recruiting teams and clients to align implementation plans with business objectives. Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant's solutions. Client Relationship Management: Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement. Strategic Engagement & Growth: Schedule and lead strategic customer engagements to optimize GA partnerships. Identify and communicate opportunities for expansion to Account Managers. Advocate for client needs internally, driving cross-functional collaboration to enhance service delivery. Training & Advocacy: Provide customized business reviews and training content during and after client onboarding. Act as the client's voice within GrowthAssistant, providing insights and recommendations to improve products and services. Ensure clients receive the necessary support to meet their goals. Reporting & Analysis: Monitor and analyze client health metrics and usage patterns. Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders. Qualifications: 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in enterprise or mid-market settings. Proven experience managing client implementations and driving account expansion. Strong understanding of digital marketing, staffing, and recruiting industries. Exceptional communication, presentation, and interpersonal skills. Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Notion, ClickUp). Strong problem-solving abilities and a proactive, client-focused mindset. Mastery in providing outstanding service and managing complex client relationships. Organized and self-sufficient, with attention to detail and effective task management. What We Offer: Competitive salary with performance-based incentives. Comprehensive benefits package, including medical, vision, and dental insurance. Unlimited paid time off (PTO) and sick leave. Opportunities for professional growth and development. Flexible working arrangements for a healthy work-life balance. Why Join GrowthAssistant? At GrowthAssistant, we celebrate diversity and inclusion. We value proactive, strategic thinkers who can balance creative problem-solving with execution. If you are passionate about client success and thrive in a collaborative, fast-paced environment, we'd love to hear from you.
    $66k-105k yearly est. Auto-Apply 60d+ ago
  • Customer Success Manager (Mountain/Central)

    Upguard 4.2company rating

    Customer success manager job in Saint Louis, MO

    Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. Why are we hiring this role? Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice. As a Customer Success Manager, you'll report into a Lead CSM and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you'll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.What will you do? You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. You will translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. What will you bring? 2+ years' experience in customer success, project management or account management. Located within US Central or Mountain Time zones. Experience with supporting and building customer relationships in a scalable manner. Highly organized with the ability to update existing documentation and document new processes. An understanding of cyber risk management or risk management frameworks. High-level of proficiency in the English language, both written and spoken. The ability to work cross functionally with many internal groups and be a team player. Curious and willing to learn. What would give you an edge? Experience in Customer Success tools, such as ChurnZero or GainSight. Experience with a CRM, such as HubSpot or Salesforce. Experience in cyber risk management or risk management. Understanding of Cyber Security best practices. Basic/working knowledge of APIs. Experience conducting training sessions. Knowledge of the Spanish language (varied levels of proficiency). What's in it for you? Rapidly growing user base: Work directly with some of the world's largest, fastest growing, and most innovative companies Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to Generous compensation: Extremely competitive base salary and equity Great perks: Free lunch, flexible work arrangements, budget for professional development and gym reimbursement #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
    $69k-104k yearly est. Auto-Apply 21d ago
  • Customer Experience and Service Transformation Advisory Senior Manager (FS)

    Accenture 4.7company rating

    Customer success manager job in Saint Louis, MO

    We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are: You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents. You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The Work: * Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals * Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time * Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences * Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions * Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences * Advise clients on ways to measure success and improve their customer-centric metrics * Establish relationships with client stakeholders and build long-term partnerships for Accenture * Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service * Manage and coach junior team members, and continue to grow your own expertise * Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Here's What You Need: At least 8 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as: * Working in-depth with customer service and support business processes and capabilities * Solutioning and selling new ideas and proposals * Incorporating experience design and analytics into customer service, and support processes * Leading and understanding large, complex global transformation projects At least 5 years of experience working with: * Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem * Customer service platform technologies such as Salesforce and Dynamics * Artificial intelligence and front-end digital platforms * Bachelor's degree Bonus Points If: * Your Bachelor's degree is in engineering, computer science, information systems, or business * You have an MBA or equivalent graduate degree * You were responsible for a customer support organization * Have hands on experience with artificial intelligence and conversational design * Have expertise working with organizations within Banking, Capital Markets, Insurance sectors. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York/New Jersey $122,700 to $302,400 Washington $141,100 to $278,200 #LI-NA Locations
    $141.1k-278.2k yearly 23d ago
  • Client Manager- P&C

    Epic Brokers 4.5company rating

    Customer success manager job in Saint Louis, MO

    Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Indiana(Any Epic office location) and St Louis, Missouri -Hybrid 3 days a week in office JOB OVERVIEW: The Commercial Client Manager is a client-facing insurance professional responsible for managing the full lifecycle of commercial accounts, from renewal strategy to policy servicing. This role requires strong technical knowledge, attention to detail, and the ability to collaborate with clients, carriers, and internal teams to deliver exceptional service and coverage solutions. WHAT YOU'LL DO: Renewals & Marketing Manage the renewal process from start to close, including expirations and renewal start procedures. Attend pre-renewal meetings to discuss exposures and strategy. If remarketing, prepare complete submission for Placement team with assistance from data management. Prepare and finalize renewal proposals, ensuring alignment with quoted terms. Bind coverage within company guidelines and verify policy accuracy. Complete final policy check signoff and deliver policy documents. Client Service & Support Respond promptly to client inquiries, including miscellaneous requests and coverage questions. Process endorsements, change requests, cancellations, and audits. Handle billing, accounting, collections, and carrier discrepancies. Prepare finance agreements using Ecomplete and file documentation. Audit processing, including review, disputes, and communications. Respond to client inquiries and service needs if Client Executive is unavailable. Documentation & Compliance Set up and maintain Cert Master COIs, EPIs, Group Code Keys, and Cert Help Files. Ensure COI, EOP compliance; meet and resolve lender requirements. Prepare and deliver schedules of insurance. Maintain accurate and complete files on all policies and updates in the system. Coverage Strategy & Account Rounding Provide coverage recommendations and identify opportunities for account rounding. Assist with retention of renewing accounts and identify cross-selling opportunities. Serve as a resource for internal teams on processes, procedures, and insurance knowledge. WHAT YOU'LL BRING: Minimum of 5 years of mid-to-large commercial account management experience. Proficiency in Microsoft Office and agency management systems (Sagitta, ImageRight preferred). Strong customer service and communication skills. Detail-oriented, organized, and deadline-driven. Ability to work independently and collaboratively in a fast-paced environment. High school diploma or equivalent; Bachelor's degree preferred. Valid Indiana Property & Casualty license or willingness to obtain within 90 days Advanced insurance designation required (AAI or CIC). COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Quarterly employee recognition program for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: *********************************************** EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. #LI-SG1 #LI-Hybrid
    $80k-130k yearly est. Auto-Apply 56d ago
  • Customer Success and Support Director

    Surecam

    Customer success manager job in Maplewood, MO

    Who We Are! Are you ready to join a dynamic, innovative company? SureCam provides small to mid-size companies operating a fleet of vehicles real-time visibility into harsh driving events and accidents. We help fleets run safer, and more profitably. Our solution, a network-connected dash cam and software platform, provides access to footage in real time and gives fleet operators the information they need to minimize claims/insurance costs and increase safe driving. Are you ready to make an impact? We are a team united by a vision to protect the lives and livelihoods of vehicle drivers, owners, and the communities they serve. We are committed to offering a simple and affordable solution for our target market. We're here to help safety managers and fleet owners find the technology they need to get the job done. We believe every fleet, from 5 vehicles to 5,000 should have access to the same best-in-class technology that provides real time visibility into what's happening on the road. Are you ready to grow? SureCam serves thousands of fleets around the globe from our two HQ offices in Reading UK, and St. Louis, Missouri. We have an international network of resellers across four continents. Day in the Life in this role: As the Director of Customer Success and Customer Support, you will be responsible for maximizing the post-sale customer experience across our U.S. operations. This includes leading teams to deliver a best-in-class onboarding process, guiding account managers to drive strong net revenue retention through renewals and upsells, and overseeing the customer support team to ensure efficient troubleshooting and ticket resolution. The role is primarily office-based. All the Responsibilities We Will Trust You With: * Customer Success, including onboarding and Account Management teams. * Communicating budgeted retention and expansion targets to your teams and designing systems and processes to meet and exceed those targets. * Ensuring the Surecam brand remains associated with an industry leading customer experience that creates value. * Managing team to review and oversee the resolution to any customer support complaints in a manner that reflects the importance Surecam puts on a positive customer experience. * Maintaining up to date documented Standard Operating Procedures, for onboarding, account management and customer support. * Assist in creating training courses and educational materials for members of your department and our customers. * Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs with a laser focus on upsell and revenue expansion opportunities within our customer base. * Optimize existing processes within the company and actively enhance all Customer Success initiatives, including engaging with cross-functional colleagues to advance our AI driven options for those customers who prefer to self-serve or that need assistance out of hours. * Other responsibilities as required. What You'll Bring to the Table: * Customer Centric Approach: Exceptional ability to maximize customer success, from onboarding new customers to managing existing customer accounts. Deep understanding of customers' concerns and deeply rooted experience and understanding of how to promote value through customer experience. * Revenue Lens: Ability to focus on revenue and manage account managers whose primary metric is net retention (maintaining revenue and upselling revenue). * Customer Support Skills: Capable of leading a team of customer support focused representatives; and implementing best-in-class customer support workflows. * Leadership and Team-Oriented Approach: Experience leading teams, where you enjoy working with others, value collaboration, and get satisfaction from supporting teammates and customers; while still willing to get involved in the job at hand and work alongside the teams. * Process-Oriented: Experience analyzing and optimizing the existing processes in the Customer Success and Customer Support department. * Technology Comfort: Competence with computers and systems (MS Office, CRM, Customer support ticketing system, Excel); and ability to quickly learn new software tools. * Consummate Professional Skills: Critical thinking and problem-solving abilities; very high and consistent attention to detail; Integrity, honesty, reliability, ambition, drive, focus, determination; and, clear and professional in both written and verbal communication. * Relevant Education and Experience: Bachelor degree or higher-level professional qualification; and minimum 3-5 years of experience in customer service and account management leadership. Perks: * Comprehensive - medical, dental, vision, & 401k * Paid holidays and unlimited PTO Belonging & Accommodations SureCam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer: The intent of this is to provide a representation of the types of duties and levels of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
    $86k-124k yearly est. 44d ago
  • Client Strategy Manager - Industrial Products

    PwC 4.8company rating

    Customer success manager job in Saint Louis, MO

    Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Manager At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. Those in client and account management at PwC will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilising effective strategies to build trust and loyalty. Working in this area, you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: * Analyse and identify the linkages and interactions between the component parts of an entire system. * Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. * Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. * Develop skills outside your comfort zone, and encourage others to do the same. * Effectively mentor others. * Use the review of work as an opportunity to deepen the expertise of team members. * Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. * Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Sales team you are responsible for driving internal account management efforts for sales-related activities on priority accounts. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining rigorous standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to meet client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and core principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Additionally, you collaborate with an extended team of PwC partners, representing different service areas, as well as a Client Relationship Executive to drive business development and relationship-building efforts. Responsibilities * Drive internal account management for priority accounts * Lead and manage client accounts with strategic planning * Mentor and develop junior staff to enhance their skills * Oversee project success and uphold rigorous standards * Inspire and motivate teams to deliver quality work * Leverage team strengths to meet client expectations * Identify opportunities that contribute to the firm's success * Embrace technology and innovation to improve delivery What You Must Have * High School Diploma * 4 years of experience What Sets You Apart * Bachelor's Degree preferred * Significant abilities in managing client needs * Driving internal account management activities * Managing action items to progress pipeline opportunities * Managing competitive pursuit processes and writing proposals * Driving relationship-building activities for assigned accounts * Preparing account teams for client interactions and presentations * Organizing account planning calls and strategy sessions * Utilizing CRM system to manage and analyze sales activities * Analyzing account financials for pipeline and revenue forecasting Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $73,500 - $244,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
    $73.5k-244k yearly Auto-Apply 3d ago
  • Client Success Manager - RCM

    Nimble Solutions

    Customer success manager job in Chesterfield, MO

    Job DescriptionDescription: Why work at nimble? This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building! Who we are! nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service. What you'll be doing! Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences Ensures that all appropriate resources are available and utilized effectively to maximize account performance Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client Requirements: Qualifications Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment Experience using Practice Management and EMR systems as it relates to production and client reporting. Strong analytical and critical thinking skills Strong communication skills, verbal and written Ability to work with a high degree of independence; must be proactive Proven client relationship skills; must be able to work effectively with physicians and senior management Key Competencies Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results. Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit. Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis. Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.
    $54k-84k yearly est. 30d ago
  • Client Partner | Financial Services

    Slalom 4.6company rating

    Customer success manager job in Saint Louis, MO

    Who You'll Work With Our Financial Services industry team helps organizations redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. Slalom is actively seeking a Client Partner in St. Louis to grow the Slalom brand within our Financial Services clients across Insurance & Wealth Management. This Client Partner will lead the way in solving the industry's most pressing challenges across all our services. This role is targeted at a Director level. Do you thrive on standing beside clients to set strategic direction, deliver solutions, and innovate for the future? We'd love to get to know you! What You'll Do Business Development: * Identify and pursuit lead opportunities within your assigned clients. * Comfortable selling to and creating new opportunities within your assigned Financial Services clients. * Own and manage, the life cycle of a consulting sales process and all steps in the pre-sales motions. * Maintain an ongoing market presence to establish Slalom as a top-of-mind strategy, business, and technology consulting firm for Financial Services clients. Client Service and Delivery Leadership: * Drive account growth by developing annual account plan(s) and executing the strategy to drive new sales. * Own key strategic relationships as well as manage our relationship plan across our broader account team * Guide the engagement teams to ensure strong delivery is aligned with the client's goals. * Utilize your deep industry knowledge, partner with your client(s) to help influence strategic direction and identify ways Slalom can help them achieve business objectives. * Lead from the front through billable roles on active engagements such as client service lead, SME, or accountable executive. * Provide oversight and governance across all sold/managed engagements. * Operate a fiscally healthy industry sector including levers such as utilization, revenue, gross profit, and pipeline. Portfolio Leadership: * Assist in developing the industry strategy and business plan for the portfolio. * Collaborate with other practices to bring new solutions to the market. * Identify opportunities for growth/maturation of Slalom offerings and help set the direction for that growth. * Provide thought leadership to clients through developing market POVs. What You'll Bring Industry Background / Knowledge: * Deep understanding in at least one of the following sub-industries: Banking, Insurance and/or Wealth Management. * Strong knowledge of industry market structure (products, players, technologies, industry dynamics, and relevant regulatory topics). Examples: * Technologies like advanced digital banking platforms, capital market trading solutions, wealth management advisory tools, and trends in digital transformation and automation. * Versant in AI related use cases within the financial services industry * Regulatory frameworks impacting the financial services industry and evolving standards in risk and compliance. * Lead and participate in elaborate discussions with professionals and senior executives across banks, investment firms, insurance companies, asset managers, pension funds, regulatory bodies, and market utilities providing key data and analytics solutions to the financial services industry. Qualifications, Skills, and Competencies: * A minimum of 7 years of experience in Financial Services OR a minimum of 7 years' experience within a leading consulting firm with a focus on the functions above. * MBA or equivalent preferred. * Comfortable working with and selling to senior Financial Services Executives. * You must live within a commutable distance of the St. Louis Metropolitan Area. About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $161,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: ********************. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact ****************************** if you require accommodations during the interview process.
    $161k-258k yearly Easy Apply 9d ago
  • Tax - Business Tax Services - Private Tax - International Private Client - Manager

    EY 4.7company rating

    Customer success manager job in Saint Louis, MO

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Manager -EY Private, International Private Client** As an EY Private Tax Manager, with a focus on cross border tax needs of high net worth individuals and their affiliated entities, you will apply your tax knowledge across a wide range of tax topics and processes, devising elegant outcomes to some of the most complex challenges around. You'll work with some of the world's most successful private clients and businesses, and in return you can expect an incredible range of projects and responsibilities that will support your career growth. **The opportunity** EY Private is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. **Your key responsibilities** Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, and expectations to match. That will make you a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. **Skills and attributes for success** + Apply rules related to controlled foreign corporations and passive foreign investment companies onto tax returns + Application of foreign tax treaties and foreign tax credits + Prepare form 1040, 1041 and 1065 and significant experience preparing or advising on domestic income and transfer tax and/or U.S. international informational returns (Forms 5471, 8858, 8865, 1040, 1041, 1065, 3520, 3520A) + Team members with a compliance focus: prepare or review US federal and state tax returns for high net worth individual US citizens living abroad, US residents holding non US assets, or foreign nationals holding US assets. This role includes the preparation and review of the foreign info reporting requirements for cross border tax compliance such as foreign corporations, foreign partnerships, foreign disregarded entities and foreign trusts. Experience with relevant tax processing programs, and application of AI to data optimization and return process are essential skills. + Team members with an advisory focus: + Design pre-immigration tax plans + Classification of trusts for US tax purposes, and review of forms 3520 + Assist with US exit planning + FIRPTA + Form the US tax piece of multi-jurisdictional inheritance/succession, including the use of trusts, both domestic and foreign + Identifying foreign reporting obligations + Prepare tax memorandums and opinions + Translating complex data from a range of sources into client-ready insights and deliverables + Support our Private practice with relevant tax analysis and address new trends/market opportunities. + Work closely with rotators from our domestic teams, individuals on rotation from foreign affiliated firms, and our global deployment services team + Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service + Communicating complex tax issues to non-tax professionals and clients + Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge + An appreciation of world affairs, cultures and protecting financial security. **To qualify for the role you must have** + A bachelor's degree in a related field, supported by significant tax and a CPA certification or membership in The Bar; Minimum of 5 years of work experience in professional services or professional tax organization + A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax + Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds + A thorough understanding of automated tax processing systems and laws within your area of technical professionalism + Experience managing budgets and projects **Ideally, you'll also have** + A proven record in high net-worth tax planning + A proven record in a professional services environment + Experience in coaching and mentoring junior colleagues + Executive presence and business development skills + Strong analytical skills and attention to detail + The ability to adapt your work style to work with both internal and client team members **What we look for** We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. **What working at EY offers** We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: + Support, coaching and feedback from some of the most engaging colleagues in the industry + Opportunities to develop new skills and progress your career + A network of overseas colleagues, and chances to relocate or take on overseas assignments + The freedom and flexibility to handle your role in a way that's right for you **About EY** As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.** **Build your legacy with us. Apply today.** EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,200 to $212,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,400 to $242,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $70k-116k yearly est. 23d ago
  • Manager, Client Success

    Iheartmedia, Inc. 4.6company rating

    Customer success manager job in Saint Louis, MO

    iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report! In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined; * We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; * iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; * We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; * iHeartRadio is the #1 streaming radio digital service in America; * Our social media footprint is 7 times larger than the next largest audio service; and * We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: At iHeartMedia, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills. The right candidate should have knowledge and experience of the digital media space. This person is a self-starter and entrepreneurial project manager, thrives in building relationships with both clients and internal teams, with the ability to communicate highly detailed and nuanced information in a clear and effective manner. Must be able to work independently as well as collaboratively across teams. Attention to detail and the ability to successfully juggle multiple projects and priorities is critical. What You'll Do: * Collaborating with internal departments to ensure that sold programs are booked & executed in alignment with operational and sales initiatives. * Primary Client Contact for all post sale programs. Schedule and lead all internal/external calls, communicate production timelines & deliverables, and overall ensuring the iHeartRadio experience exceeds client expectations. * Provides a strategic lens and POV to bring custom programs to life, including but not limited to podcasts, influencer social campaigns, video content capture, sweepstakes, events, and on-site social activations. * Maintain and optimize client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis. * Responsible for full delivery against dollars booked across all digital, social, and podcast deliverables. * Work with ad/pod ops as to provide critical thinking and troubleshoot any creative/tracking issues. * Lead/contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings to help drive incremental revenue and client renewals. * Collaborate with our internal billing & finance team monthly to ensure reconciling billing in a timely manner. * Provide industry leading post-campaign analysis by partnering with internal subject matter experts, and creating comprehensive recaps, learnings, & recommendations. * Keep abreast of industry news and developing POVs to communicate relevant updates to client/internal teams. What You'll Need: * Advanced skills in Microsoft Office and social media platforms. * Up-to-date knowledge of digital marketing trends and potential new channels and strategies. * Expertise in handling digital media campaign reporting results. * Ability to manage projects from start to finish. * Excellent organizational skills; ability to prioritize and effectively manage time. * High work standards and degree of attention to detail. * Excellent problem-solving and decision-making skills. * Excellent interpersonal skills and collaboration with others. * 2-3 years digital account management experience or similar role What You'll Bring: * Respect for others and a strong belief that others should do this in return * Accountability for own work and desire to provide guidance to new team members * Ability to contribute to several projects at the same time under a moderate level of direction * Application of objective judgement, technical skills and prior experience to solve business problems * Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner * Desire for continued knowledge sharing and learning * Understanding of impact of own decisions Location: St. Louis, MO: 3725 Foundry Way, Suite 233, 63110 Position Type: Regular Time Type: Full time Pay Type: Salaried Benefits: iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: * Employer sponsored medical, dental and vision with a variety of coverage options * Company provided and supplemental life insurance * Paid vacation and sick time * Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing * A Spirit day to encourage and allow our employees to more easily volunteer in their community * A 401K plan * Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving * A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.
    $56k-70k yearly est. Auto-Apply 13d ago
  • Client Manager - Business Insurance

    Marsh & McLennan Companies, Inc. 4.8company rating

    Customer success manager job in Chesterfield, MO

    Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Manager in our Business Insurance Department, you will be a member of a 5-7 person unit team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service team, including Producer, Unit Manager, Client Executive, and Client Administrator to prepare and market submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives. Our future colleague. We'd love to meet you if your professional track record includes these skills: * High School diploma or general education degree * 3-5 years' experience in underwriting, rating and billing or prior insurance experience at an agency or related company * 1-2 years' experience providing customer service to commercial lines customers. These additional qualifications are a plus, but not required to apply: * Some college or higher education * Sagitta & Epic Experience We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Hybrid work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check out our website or flip through our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: * Instagram * Facebook * X * LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #LI-Hybrid #MMABI
    $80k-130k yearly est. 60d+ ago
  • Client Manager - Industry Insights

    Nielseniq

    Customer success manager job in Saint Louis, MO

    R25_0020336 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Client Manager to add to our Industry Insights team. This is a hybrid role and requires being onsite Monday - Thursday in St. Louis, MO. Job Description As a Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members. Responsibilities: Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions. Work closely with the CS Consultants to transform customer experience. During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story. Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations. Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently. Drive customer satisfaction through analyses and delivery of relevant and impactful insights. Proactive Solutions: Proactively uncover opportunities to deepen client engagement by aligning expanded service offerings with their strategic goals in collaboration with Account Director Execute strongly based on the service model. Take the initiative to remove roadblocks when they arise. Lead by example, guide and coach junior members. Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area. Lead Thought Leadership Projects. Client briefing: In-market: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same. Hub: Ensure briefing documents are received from the in-market with all areas complete. Ask in-market teams for clarity. Guides and supports juniors to do the same. #LI-Hybrid Qualifications 5+ years industry experience in the CPG industry and/or related sales, category management, market research. Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data. Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client - i.e. RMS, Homescan, Omni, Spectra, etc. Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks to drive usage. Ability to coach others in data analyses and working with NIQ tools. Curious person who likes building stories based on data to answer questions. Strong analytical mind and excellent numerical skills. Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides. Excellent command of both written and spoken English. Digital savvy and fast learner of concepts/tools/analyses. Masters's degree a plus. Additional Information This role has a market-competitive salary with an anticipated base compensation of $76,500 - $92,700. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. US Benefits Comprehensive healthcare plan (medical, Rx, dental, and vision). Flexible spending accounts and a Health Savings Account (including company contributions). Life and AD&D insurance. 401(k) retirement plan including company matching contributions. Disability insurance. Tuition Reimbursement. Discretionary paid time off program and 11 paid holidays. Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************
    $76.5k-92.7k yearly 50d ago
  • Client Service Manager - Family Office

    Moneta 4.0company rating

    Customer success manager job in Clayton, MO

    MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services, but our true purpose is centered on building relationships and providing exceptional service to our clients around the globe. For that reason, we've built an entrepreneurial business model organized around our clients. Our Partner-led teams are empowered to serve only in the best interest of their clients. Plus, our independence means that we are never beholden to stakeholders or parent companies. We also have the unique ability to trace our history back nearly 150 years, demonstrating our ability to evolve to meet the needs of those we serve. Job Description Are you a proactive problem-solver with a passion for delivering exceptional client service? Do you thrive in a fast-paced environment where priorities shift and no two days are the same? If so, we invite you to explore this exciting opportunity to join our team as a Client Service Manager, supporting our ultra-high net-worth, or family office clientele. As a Client Service Manager, you will be a key partner to our advisors and clients, ensuring seamless execution of complex financial transactions, proactive issue resolution, and an exceptional service experience tailored to the unique needs of these families. Successful candidates will excel at managing multiple priorities simultaneously while maintaining flawless execution standards. The role demands strong analytical skills to understand complex family office operations, high emotional intelligence for client interactions, and proactive problem-solving abilities to independently source information and drive projects forward. Essential Responsibilities Manage multiple, evolving priorities with a strategic mindset, ensuring all client requests and financial transactions are handled with precision Anticipate client needs and proactively address potential challenges, demonstrating creative problem-solving skills Collaborate with internal teams, advisors, and external partners to ensure seamless execution of client requests Uphold the highest standards of confidentiality, organization, and attention to detail in all client interactions Adapt to shifting priorities, ensuring an exceptional level of service at all times Qualifications What We're Looking For A proactive, self-starter who takes ownership of challenges and finds solutions Strong organizational skills, with the ability to manage multiple high-priority requests simultaneously Exceptional communication and interpersonal skills, with the ability to build trust with clients and internal stakeholders A strategic thinker with the ability to anticipate challenges and implement effective solutions High level of professionalism, discretion, and initiative, with a strong team-player mentality Ability to work flexible hours and occasional travel when needed to accommodate client needs Other Qualifications Bachelor's degree in finance, personal financial planning, or accounting required Minimum 3 years of relevant financial services experience preferred; candidates with CPA credentials and public accounting background or family office experience will also be considered Must be authorized to work in the United States Additional Information This is an opportunity to be part of a dynamic, high-performing team within a prestigious financial services firm. We offer a collaborative and supportive work environment, competitive compensation, and the chance to make a meaningful impact in the lives of ultra-high-net-worth clients. If you have a passion for excellence and a drive to deliver the highest level of service, we would love to hear from you! Apply today and take the next step in your career. Employee Benefits and Wellness Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families: This is a full-time, in-office, exempt, salary position Paid holidays Paid time off (PTO) Employer cost-shared medical and dental insurance Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance 401k Match - 50% of employee contributions up to 6% of compensation Discretionary annual profit-sharing bonus Paid parental leave Professional development reimbursement Paid volunteer time off (VTO) Employee referral incentive bonus program Onsite wellness programs & rewards Employee engagement activities Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions and/or trails.
    $57k-90k yearly est. 60d+ ago
  • Strategic Account Manager- Electrical

    Graybar 4.6company rating

    Customer success manager job in Clayton, MO

    Are you ready? As a Strategic Account Manager, you will develop and implement strategy for increasing sales and profits with potential new strategic customers and call on potential new accounts. In this role you will: + Target and aggressively pursue new Corporate Account customers. + Coordinate needs of specific customers. + Coordinate activities with key suppliers. + Identify opportunities at assigned potential accounts, and communicate those opportunities to appropriate employees. + Transition new accounts to Business Management. + Develop key relationships with assigned accounts. What you bring to the table: + Minimum 5 years experience in progressively more responsible sales, marketing, and/or operating experience required + Previous Account Representative experience preferred + 4 year degree preferred + Experience with sales, marketing, and operating processes + Knowledge of financial analysis methods and techniques; pricing strategies and techniques + Knowledge of SAP + Negotiation skills + Ability to make oral and written presentations to audiences of different sizes and varied backgrounds + Ability to think strategically + Ability to execute plans on time, on budget, and achieve successful results + Extensive travel required **Compensation Details:** The expected base salary for this position is starting at $103,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics. The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: + Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits. + **Life Insurance** coverage for you and options for your family. + Save on expenses with **Flexible Spending Accounts** . + Enjoy our **Disability Benefits** at no cost to you. + Share in our success with P **rofit Sharing Plans** . + **401(k) Savings Plan** with company match to help secure your future. + **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness. + Rest and recharge during our **Paid Holidays** throughout the year. + Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health. + Volunteer with **Community Time Off** to give back to the community. + **Predictable Work Schedules** to plan your life: no weekends or nights for most roles. + Celebrate your and others' achievements with our **Employee Recognition Program** . + Reach your career goals with our **Educational Reimbursement** and **Career Development Programs** . + And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. **Why should you join Graybar?** At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. **Apply now and find out what's next for you.** Equal Opportunity Employer/Vet/Disabled **_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**
    $103k yearly 28d ago
  • Client Account Manager - Food & Beverage Job Details | Black & Veatch Family of Companies

    Black & Veatch 4.1company rating

    Customer success manager job in Creve Coeur, MO

    **Client Account Manager - Food & Beverage** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. **Company :** Black & Veatch Corporation **Req Id :** 111226 **Opportunity Type :** Staff **Relocation eligible :** No **Full time/Part time :** Full-Time **Project Only Hire :** No **Visa Sponsorship Available:** No **Why Black and Veatch** Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. \#LI-MG1 **The Opportunity** We have an exciting leadership opportunity in our fast-growing Industrial Manufacturing team. We're pros in optimizing and expanding existing facilities, designing and building new ones, and collaborating to bring emerging new-to-world food, beverage and agricultural innovations to market. If you are passionate about this opportunity and the potential to make a difference, we are looking for you! As the **Client Account Manager for Food** , Beverage and Agribusiness, you will have the opportunity to: + Drive new business growth with new and existing accounts, develop and maintain client account plans, build and expand strategic relationships and partnerships, participate in interface activities such as trade shows, conferences and events to foster relationships. + Champion proposal efforts, prepare and give targeted sales presentations highlighting all BV solutions. Work with project managers and solution architects to ensure client satisfaction and participate in the Client Satisfaction Program surveys. + Identify target clients that align with strategic fit including target geographic regions with ability to sell multiple BV solutions. + Determine personnel within client organization and cultivate relationships to obtain new business, or maintain existing relationships. + Make recommendations and determine projects to pursue in order to meet and/or exceed client needs. + You may also have the opportunity to support clients in Pharma, Life Sciences and Biotech. **This role will be designated in our business traveler work schedule** . We are committed to providing a healthy, safe and flexible work environment for all professionals while helping them remain productive and connected. Our business traveler work schedule includes BV professionals who travel consistently 60% or more of their work schedule and provides flexibility around working from their home or office, on the road, or in a satellite location. + **Days during the travel week that are not travel days may be worked in the office or at a remote location.** + **During non-travel work weeks, business traveler professionals may work in a BV office location 3 days per week and in a remote location for the remaining 2 days of the week.** + All Black & Veatch professionals, including business travelers, are expected to be in the office for activities such as onboarding, training, client meetings, supervisory and team collaboration, as needed. + We may consider candidates located near our Black & Veatch Regional offices. For a full list of our current locations, please visit:. **Key Responsibilities** + Understands the process required to initiate, maintain, and cultivate key internal and external relationships with medium to large complexity and scope. + Lead client engagement activities from identification and opportunity creation to business capture. + In conjunction with management and colleagues, learns the coordination of client interface activities and successfully executes strategic account plans. + Initiates and follows leads for new projects and increased scope of work for existing projects. This includes client-focused presentations, attending trade shows, conferences, and special events to foster relationships. Communicates to management what clients to target and personnel within organization to contact at events. + Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and management of client relationships. + Provide prospect reporting, forecasts, client feedback and other information necessary to support business unit and company business planning. Actively uses B&V Electronic Client Management (eCRM) system. + Account management (build & maintain client relationships; develop and follow sector-led key account plans). Conducts all dealings with clients (external and internal), with professionalism, integrity and high ethical standards. + Generate and qualify sales and marketing leads. + Develop client strategy (segmentation, prioritization, identify key accounts, sales/Go-To-Market strategy). + Understands the proposal effort in conjunction by assisting in the evaluation and pricing process to obtain business opportunities. Participates in proposal development and management. Participates on proposal presentations for management and review board(s). + Provides key differentiators to use regarding services offered to clients. Works with project managers and staff to learn customer satisfaction methodology on current projects, including follow-ups with clients to address concerns or issues and communicates those to management. Learns the interface with project manager and client required to address significant changes to contract and/or scope of services. + Co-develop marketing strategy in collaboration with Enterprise Strategy for the Industrial Manufacturing Team. (thought leadership, industry experience, etc.) + Accountable for overall client satisfaction and conducting client satisfaction surveys. + Ability to grasp highlights of the deal; including margins, risks, terms & conditions, etc. + Deep understanding of the industry and the needs of our clients. + Develop and manage a pipeline of opportunities aligned with strategic initiatives from here up the expectation. + Responsible for new client acquisition and expanding existing client base. + Full responsibilities for this position will vary by Sector or Region. **Preferred Qualifications** + Bachelors Degree, with technical or business focus. Relevant experience in lieu of degree may be accepted. + Knowledge and overall understanding of the food and beverage industry; knowledge of industry business drivers and motivators. + Excellent communications/human relations skills (written, verbal, client service); ability to maintain and expand key relationships. + General understanding of client business and financial drivers and B&V financial metrics (PGM, revenue, overhead costs, profit & loss and project financials). + Strong sales traits, including tenacity, competitiveness, persuasiveness and overall people skills. Ability to sell multiple solutions to clients. + Strong negotiating skills. + Strong Salesforce experience and skills. + Team player with high ethical standards in business and in work; maintains a reputation of integrity among clients. + Highly task-oriented to focus on winning new business and achieving sales targets. + Multi-tasking ability (prioritize, organize, schedule work). + Self-motivated with the ability to think quickly and anticipate questions when interfacing with clients. + Good problem-solving skills (identify, analyze, research, evaluate, resolve). **Minimum Qualifications** + Typically 10-15 years of experience within the EPC industry, including 5-10 years in sales or project execution. Minimum of 7 years of relevant experience required. + Experience developing, maintaining and executing strategic sales plans. + History of successful pursuits with complex buying processes and mulitple decision makers + Firm understanding of competition and differentiators. + Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content. + Experience using Salesforce is preferred. + B2B sales experience. + All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. **Work Environment/Physical Demands** + Travel and various work environments required to achieve Sales goals. + Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. **Salary Plan** SAM: Sales **Job Grade** 018 Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program. We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click. **Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. **Job Segment:** Engineer, Engineering
    $91k-131k yearly est. 60d+ ago
  • Senior Client Service Manager

    Canadian Imperial Bank of Commerce 3.8company rating

    Customer success manager job in Madison, IL

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing: The Senior Client Service Manager provides high quality, high touch service to Private Wealth Management (PWM) clients in collaboration with Relationship Managers. You will manage new account onboarding at external custodians, with responsibilities including but not limited to opening new accounts and the facilitation of account funding and cost basis input. Manage general account inquiries, maintenance requests, including but not limited to trade execution, money movement transactions, holding and balance inquiries, charitable gift requests, addressing changes and tax reporting inquiries in accordance with existing policies and procedures. Handle inbound and outbound telephone calls in a professional and courteous manner; route calls to the appropriate parties; and conduct necessary follow-up to satisfy client requests. Research, follow-up and resolve client inquiries and problems through effective interaction with clients, custodial partners, CIBC Private Wealth Relationship Managers, and operations departments in a timely and professional manner. Prepare material for client and prospect presentations, meetings, and reviews. Proactively assess and identify optimal service needs, developing material, automating processes, and enhancing solutions and support for clients and CIBC Private Wealth Relationship Managers. Conduct ongoing audits of account profile and portfolio characteristics to ensure fulfillment, accuracy and alignment, executing actionable tasks in a timely manner. Log and track all customer interactions, including calls, emails, and meetings, as tasks and events in Salesforce. Create new prospects, households, accounts, and opportunities with accurate and detailed information. Build and maintain dashboards for business reporting needs. Work cross functionally with team members supporting similar lines of business, providing direct backup support as needed. Assist in the training of less experienced staff, at Management request. Participate in other duties as requested by Relationship Managers and Firm Management. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-4 days per week on-site, while other days will be remote. How you'll succeed: Client engagement - Help clients manage their accounts and products. Focus on the client's experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals. Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to create a better solution together. Relationship Building - Provide assistance to clients, Relationship Managers and colleagues to address questions related to basic signing authority and AML signing authority requirements. Also, provide assistance and guidance to more junior team members when required. Strategic Vision - Identify opportunities for enhancements and automations, provide proactive guidance, and display forward thinking tendencies to grow AUM and achieve optimal client retention. Who you are: You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You have strong technical skills with Microsoft Office suite, particularly Excel, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process. You're driven by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. You have a degree/diploma in accounting, finance, or a related field. Minimum of 5 years of experience in banking or financial services industry. You have a Financial Industry Certifications and/or Securities License Preferred At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $90,000 - 120,000K for the Chicago IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees' needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. This position does not offer visa sponsorship. #LI-TA California residents - your privacy rights regarding your actual or prospective employment What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact ********************************** You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL - 181 W Madison Employment Type Regular Weekly Hours 40 Skills Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Operational Efficiency, Service Improvement, Work Collaboratively
    $65k-100k yearly est. Auto-Apply 2d ago
  • Strategic Account Manager

    National Cart Co

    Customer success manager job in Saint Charles, MO

    Are you looking for a place where collaboration, growth and a desire to win are at the core of everything you do? At National Cart Company (NCC), we believe in dignity, integrity, growth and curiosity -values that shape our culture and drive our success. Our motto, Built to Win, isn't just words to us; it's how we approach every task and challenge. While we can teach you technical skills, we know that embracing these values is what truly makes a difference. As an essential business, we manufacture industrial metal products used by Fortune 500 companies-think grocery stocking carts, distribution center carts, and cart corrals. Your work here will have a direct impact on products that millions of people rely on every day. We are currently looking for an Account Manager for the East Coast to join our team! The Account Manager plays a key role in driving growth and profitability by managing customer relationships and identifying new business opportunities across the East Coast.. This position focuses on maintaining a strong existing client base while strategically expanding into new markets to support company sales objectives. This role requires a mix of consultative sales, project coordination, and cross-functional collaboration. Key Responsibilities * Develop and execute a strategic sales plan for the assigned region to meet and exceed company goals. * Manage and grow relationships with existing clients, ensuring high levels of customer satisfaction and repeat business. * Identify and pursue new business opportunities, including new markets, clients, and channels. * Partner with the VP of Sales & Marketing to set sales targets and regularly report on progress. * Collaborate with the executive leadership team (including production, design, and customer service) to ensure a seamless client experience. * Lead on-site client visits to assess needs, deliver proposals, and present customized solutions. * Monitor market trends and customer feedback to recommend new product opportunities. * Resolve client issues efficiently and effectively, identifying patterns to improve service delivery. * Participate in regular sales team meetings and contribute to team success through idea sharing and support. * Other duties as assigned. Qualifications & Skills * Bachelor's degree preferred; relevant industry experience will be considered. * Minimum of 2 years of experience in sales, account management, or business development. * Demonstrated experience in project management, especially involving creative or custom design solutions. * Willingness and ability to travel up to 25% of the time. * Strong interpersonal and relationship-building skills. * Exceptional verbal and written communication abilities. * Mechanically inclined with the ability to understand and present technical concepts. * Proactive, flexible, assertive, and solution-oriented mindset. * Highly organized with strong planning and critical thinking capabilities. * Proficiency in Microsoft Office Suite and CRM tools. Work Environment & Physical Requirements This position requires the ability to perform the following with or without reasonable accommodation: * Sit or stand for extended periods (minimum 8 hours/day). * Operate a computer and perform visual inspections. * Tolerate a moderate to loud noise environment. * Balance, stoop, kneel, crouch, and reach overhead. * Push, pull, grasp, and manipulate tools, materials, or parts. * Communicate clearly and quickly to relay ideas and instructions. * Distinguish speech and environmental sounds for effective communication. Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required for the position. Duties may change or be assigned as needed to meet business needs. Why Join NCC? At NCC, we value our employees and offer a range of benefits to ensure your well-being: * Competitive pay- paid weekly. * Medical, dental, and vision insurance. * Quarterly bonuses and perfect attendance incentives. * 401(k) with 5% match. * Vacation pay, holiday pay, short-term and long-term disability. * Life insurance and employee assistance program (EAP). * Overtime opportunities. * Free company T-shirts and a fresh market in our break room. If you're ready to join a company that values growth, inclusivity, and teamwork, apply today and become part of the NCC family! EEO/AA Employer
    $41k-78k yearly est. 30d ago
  • Strategic Account Manager

    Elemental Enzymes

    Customer success manager job in Saint Louis, MO

    Elemental Enzymes is looking for a Strategic Account Manager with experience in managing agricultural product sales to distribution. The Strategic Account Manager will assist in several key sales' operational areas including strategy & planning, control, service, business processes and strategic initiatives. The primary focus of this position is to establish productive, professional relationships with account leadership team members and external stakeholders to ensure long-term success. The successful candidate will join a team that is passionate about sustainable agriculture and biochemical based solutions. Job Description: Establish productive, professional relationships with customers to ensure long-term success. Create business development opportunities through existing relationships or by tapping into previously untouched markets. Identification and development of new sales opportunities including preparation of sales proposals, contracts, and other documents. Act as the centralized point of contact for all matters specific to your accounts Use agriculture knowledge to assess future account needs and to provide feedback and input, as requested, to R&D on current and future pipeline projects Work closely with the Product Management team to prioritize the accounts business expansion Align account forecast with manufacturing S&OP process Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. Continuous accountability for the status of all sales prospects. Timely communicate to Elemental Enzymes leadership regarding opportunities, obstacles, and needs identified in product differentiation and selling process. Efficient management of sales-related expenses in accordance with Company guidelines. Required Experience: A Bachelor's degree in business, agriculture, economics or related field Minimum of 10 years of Sales/Management/Marketing experience in the agricultural Industry Strong understanding of crop development and the use of products to enhance production Proven Track record in Strategic Decision Making Excellent oral and written communication skills Negotiation skills as it relates to contract expansions and addendums Team-focused attitude and willingness to collaborate with peers, product management, and other key internal stakeholders Ability to use technology and analysis tools (Excel, Outlook, web, databases) Physical Demands: Extending: Extend self in a direction to complete a task. Stationary Position: Remaining in one position for sustained periods of time. Moving: Moving to accomplish tasks, particularly for long distances or moving from one work site to another. Fine Motor Skills: Using fingers for tasks such as typing, picking, or pinching, rather than full hand movements. Transporting: Moving objects from a lower to a higher position or moving objects horizontally from position-to-position. Manual Handling: Gripping, grasping, or applying pressure to objects using fingers and palms. Operating: Using tools and equipment including a work computer and other office devices such as printers, calculators, etc. Repetitive motion: Engaging in recurring movements of the wrists, hands, or fingers, such as typing or assembling components. Physical Requirements: Sensory Touch: Assessing the size, shape, texture, or temperature of objects by touch, particularly with fingertips. Communicating: Expressing or exchanging ideas by spoken word, including providing detailed or critical instructions clearly, quickly, and accurately. Perceiving sound details at normal speaking levels. Alternative methods of communication can be utilized as necessary. Environmental Exposure: The worker is not substantially exposed to adverse environmental conditions and operates primarily in an indoor setting. Job Location: Headquarters, St. Louis, MO, United States or Remote, United States Position Type: Full-Time/Regular/Salary/Exempt Salary: Competitive base range and commissions Benefits: 401K with match, Healthcare, Dental, Vision, Life Insurance, HSA/FSA options, Dependent Care Account, Employee Assistance Program, Short-Term Disability, Long-Term Disability, Pet Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Long-Term Incentive Plan About Elemental Enzymes Elemental Enzymes was founded upon the simple belief that we must do everything we can to improve agricultural performance in a way that not only enables plants to flourish but enriches and renews the planet with eco-friendly and sustainable agricultural solutions. From products that enable effective enzyme, peptide and protein inputs to foliar treatments that hold the promise to renew entire industries, our focus to make a positive difference in the world through people - like you and me. Success is a byproduct of responsible production. That's why Elemental Enzymes works to bring cross-disciplinary scientists and processes together to create novel solutions to practical problems with a shared goal of helping both the plant and the planet. Please fill out the application and attach a cover letter and CV/Résumé. References required upon request.
    $41k-79k yearly est. 49d ago
  • Strategic Account Manager West

    Caregility Corp

    Customer success manager job in Saint Louis, MO

    Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices, Caregility is helping to transform healthcare delivery across inpatient and outpatient settings. Caregility is seeking a Strategic Account Manager in the Mid-West States. This is a Full-Time Exempt Role. The position will be remote, however travel will be required to potential clients, existing clients, trade shows, and to our headquarters in New Jersey, and other as required. Our ideal candidate would reside in one of the Mid-West States. The Strategic Account Manager will achieve maximum sales profitability, growth and account penetration within assigned accounts. The position is responsible and accountable for overall sales processes from initial contact and understanding client needs to the closure of the product/service delivery. The Strategic Account Manager promotes/sells/secures orders from existing and prospective customers through a relationship and solution based approach. The Strategic Account Manager must present existing products and services to current and prospective clients and is accountable for ensuring client requirements are understood and communicated to service teams within Caregility efficiently and effectively. Roles & Responsibilities * Generate revenue in assigned accounts in accordance with established quota. * Develop new sales leads and opportunities through various prospecting techniques. * Manage existing sales leads and opportunities within the assigned territory. * Develop responses for RFPs, RFI's, RFQ's, etc. * Generate demand for company service and solution offerings. * Manage the CRM to ensure information on all accounts and/or prospects is accurate and up to date. * Develop supportive relationships with partners to assist with sales opportunities. * Develop supportive relationships with other internal company organizations to ensure the facilitation and successful implementation of completed sales internally. * Responsible for knowledge of and adherence to all internal company policies and procedures. * Responsible for development of Master Service Agreements, Non-Disclosure and other agreements for company Services with Customer's Contract Offices. * Play a key role in the negotiations between company contracting office and the customers contracting offices. * Other duties as assigned. Skills & Abilities * Has proven contacts and relationships in the assigned healthcare region. * Proven prospecting and marketing skills to generate new business. * Familiar with hospital/health system contracting and compliance. * Ability to work independently. * Must also be able to participate and work well in a team environment. * Self-motivated person with the ability to close opportunities. * Ability to work on own initiative, driving new opportunities creation through self-managed programs. * Ability to sell complex technical solutions. * Must be highly organized. * Excellent written and oral communications skills. * Be able to cope with multiple projects under stringent deadlines. * Ability to effectively work with others. * Strong problem-solving skills. * Strong negotiating skills. * Ability to provide a high level of customer satisfaction. * Present a professional appearance at all times. Education & Qualifications * 5+ years of sales experience preferably in telehealth, virtual care, or clinical solutions. * 5+ years of experience in closing business. * Previous knowledge of selling into healthcare systems and hospitals. * Proven experience developing a sales territory and exceeding quota. * Proven experience in demand generation. * Understanding of the audio, video and web communications and collaboration environment. * Proficient in Microsoft Suite (Excel, Word, PowerPoint). Additional Requirements * Ability to lift 25 lbs. * Frequent sitting, standing, walking. * Domestic travel requiring multi-night stays within and at times outside the local work area. * Ability to travel. * Passport desirable. * Must be willing to complete background check and drug screen as required by current or future contracts. If you share our passion to make healthcare more connected, more efficient, and more personal, join us and you'll be rewarded with an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, marital status, gender, national origin, caste, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
    $41k-79k yearly est. 1d ago
  • Client Accountant

    Cushman & Wakefield 4.5company rating

    Customer success manager job in Saint Louis, MO

    Job Title Client Accountant Responsible for the performance of cash and accrual management functions, general ledger accounting, and financial reporting. Use established accounting principles to work under limited supervision and to consistently produce a high quality and accurate work product. Job Description: • Perform Full Cycle Accounting to include analysis of accounts or accounting transactions. Prepare and assist with cash management, AP and AR, Accruals and reconciliations. Prioritize and maintain organization of a high-volume workload for multiple clients. • Prepare comprehensive financial reporting packages timely and accurately in accordance with internal controls and client requirements; Includes prioritizing and maintaining high volume workload and productivity standards for multiple clients. • Apply appropriate procedures for preparation of accounting records, research of transactions and reporting. • Prepare and review fixed asset ledgers to ensure items are properly capitalized and depreciated based on owner requirements; Calculate and record straight-line rent based on client preferences. • Apply the financial policies and procedures of the company and bring inconsistencies and problems to the attention of management. • Research, analyze and effectively communicate basic accounting issues and escalate appropriately. Effectively communicate and collaborate with clients and property management in a timely manner. • Comply and assist with internal and external audits by providing appropriate documentation and information as requested. • Perform other related duties as required or requested. Education/Experience/Training: • College degree in Finance or Accounting preferred Work Experience: • Requires some experience, but less than one year or equivalent combination of education and experience. • Specialized Knowledge/Skills - Prior experience with accounting or database software packages preferred; Basic knowledge of commercial real estate preferred; Proficient in MS Office; Strong keyboarding and 10 Key skills Competencies: • Analytical • Attention to Detail • Communication - Oral & Written • Customer/Client Focus • Financial Management • Organizational • Time Management Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ************** or email ***********************. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
    $56k-78k yearly est. Auto-Apply 20d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Saint Peters, MO?

The average customer success manager in Saint Peters, MO earns between $53,000 and $129,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Saint Peters, MO

$83,000

What are the biggest employers of Customer Success Managers in Saint Peters, MO?

The biggest employers of Customer Success Managers in Saint Peters, MO are:
  1. RELX
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