Customer success manager jobs in Shawnee, KS - 434 jobs

Account Manager (Commercial Roofing) Kansas City, MO Salary and Commission Options An Opportunity Built for Sellers Who Think Bigger If you love meeting people, building relationships, and turning opportunities into results, this role was made for you. You'll have the freedom to generate your own leads, develop your network, and create a sales pipeline that reflects your hustle and ambition. This isn't a typical sales job. You'll work with a respected, well-funded contractor that invests in its people, giving you the tools, support, and autonomy to grow your career. Here, your network is your power. The more you leverage it, the more revenue you create. And with your success comes recognition, growth, and real promotion opportunities. What's in it for you 401k with Match Health, Dental and Vision Insurance PTO Uncapped Commission Structure Company Bonus A bit about the company With a long-standing reputation for quality and reliability, this company has built its success on delivering exceptional roofing solutions. Their approach combines expertise with a commitment to customer satisfaction, ensuring every project is completed to the highest standards. Over the years, they've earned trust and loyalty in the residential space through consistent results, strong relationships, and a focus on doing things right the first time. Now, the business is embarking on an ambitious next chapter as they expand into the commercial market. They aim to secure larger-scale projects, grow their market share, and establish themselves as a leading force in commercial roofing. This expansion represents a significant opportunity for growth, innovation, and the chance to be part of a team that is redefining industry standards while scaling into new territories. What you'll be doing You'll actively seek out commercial roofing opportunities and build strong relationships with property managers, owners, and key stakeholders. You'll guide clients through their options, prepare proposals, and close deals with confidence and clarity. Working closely with estimating and production teams, you'll ensure projects run smoothly from start to finish. You'll manage your pipeline, secure payments, and generate referrals, all while keeping accurate records and project documentation up to date. What you need Proven success in outside sales, preferably in roofing or construction Self-motivated, goal-oriented, and comfortable generating leads independently Strong communication, negotiation, and presentation skills Experience with CRM systems Let's Talk Even if your resume isn't perfect, don't let it prevent you from applying. You can email me directly at ******************************* Know someone perfect for this role? Refer them and if they're hired, you'll earn $1,000.

Founded in 1919, Belger Cartage Service, Inc. has been a leader in the crane service industry, renowned for innovation and exceptional service. Headquartered in Kansas City, Missouri, with six locations across the Midwest, Belger provides a range of services including crane operations, machinery installation and de-installation, specialized heavy hauling, and warehousing. The company is recognized for its expertise in handling challenging projects and delivering solutions with precision and reliability. Serving diverse industries, Belger continues to uphold its reputation for high-quality service and performance. Role Description This is a full-time, on-site position for Project Managers & Account Managers based in Kansas City, MO. The role involves overseeing project planning, management, and execution to ensure successful outcomes. Responsibilities include coordinating logistics, monitoring project timelines, managing client accounts, expediting resources, performing inspections, and ensuring that goals are met efficiently. The individual will act as a liaison between clients and internal teams to ensure alignment with customer requirements and expectations. Qualifications Experience in Project Management and the ability to oversee project planning, timelines, and execution Skills in Expeditor and Expediting to manage and accelerate tasks effectively towards project completion Familiarity with Inspection and Logistics Management processes to maintain quality and monitor supply chain activities Strong interpersonal and communication skills to manage client relationships and collaborate with diverse teams Proven problem-solving abilities and capacity to work in a fast-paced environment A bachelor's degree in Business, Logistics, Project Management, or a related field is preferred Experience in industries such as crane services, heavy hauling, or machinery installation is a plus

Job Description The Customer Success Manager (CSM) serves as a trusted advisor and advocate for our clients, ensuring they achieve their goals with our solutions. As a key point of contact for assigned accounts, the CSM focuses on fostering strong client relationships, driving product adoption, and delivering measurable value. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify growth opportunities, ensuring long-term satisfaction and retention. Key Responsibilities: Customer Health & Retention Monitor account health and proactively engage with customers showing signs of risk. Conduct regular outreach through email, calls, and webinars to ensure ongoing engagement. Develop and execute standardized health check-ins and intervention strategies. Track and report on customer sentiment using NPS, CSAT, and other feedback tools. Renewals & Churn Prevention Own the renewal process by identifying risks early and taking corrective actions. Work cross-functionally with Sales and Account Management to secure renewals. Analyze churn data and develop insights to improve retention strategies. Adoption & Engagement Educate customers on core weavix features to maximize adoption. Conduct scalable training sessions, webinars, and resource sharing. Identify up-sell and cross-sell opportunities and pass them to Sales for follow-up. Process Efficiency & Scalability Standardize outreach strategies for a larger book of business. Implement automation and tools to streamline engagement. Collaborate with Product and Marketing to refine self-service resources. Expected Results & Impact: Maintain high renewal rates by ensuring continuous customer engagement. Improve feature adoption across small to mid-sized accounts. Identify and mitigate churn risks before they escalate. Minimum Knowledge, Skills, and Abilities Required: 2+ years of Customer Success, Account Management, or related experience in a B2B SaaS environment. Strong relationship management and communication skills to engage customers effectively. Experience managing a high volume of accounts while maintaining personalized engagement. Proven track record of driving renewals and reducing churn through proactive outreach. Ability to analyze customer health data and take action to improve retention. Familiarity with CS tools & CRM platforms (e.g., Gainsight, ChurnZero, Salesforce, or similar). Ability to conduct training sessions, webinars, and automated engagement campaigns. Strong time management and prioritization skills to balance multiple customers effectively. Ability and willingness to travel up to 25%-30% (client sites within the United States) Preferred: Experience in SaaS or tech industry with a focus on mid-market or SMB accounts. Background in customer onboarding, adoption, and success planning. Understanding of renewal processes and contract negotiations. Experience with automation and self-service customer engagement strategies. Why weavix Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk-takers-the ones who love a challenge. Through our shared values and dedication to our mission to Connect every Disconnected Worker, we're reshaping the future of work to focus on this world's greatest assets: people. It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. Perks and Benefits Competitive Compensation Employee Equity Stock Program Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance 401(k) Retirement Plan + Company Match Flexible Spending & Health Savings Accounts Paid Holidays Flexible Time Off Employee Assistance Program (EAP) Other exciting company benefits About Us weavix , the Internet of Workers platform, revolutionizes frontline communication and productivity at scale. Since its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data-driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives. Our mission is simple: to connect every disconnected worker through disruptive technology. How do you want to make your impact? For more information about us, visit weavix.com. Equal Employment Opportunity (EEO) Statement weavix is an Equal Opportunity Employer. At weavix, diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All qualified applicants will receive consideration for employment. Americans with Disabilities Act (ADA) Statement weavix is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation during the application process due to a disability, you may contact us at *************. E-Verify Notice Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.

Why join us?We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear “yes, let's give it a shot” more often than “that's not how we do things here.” People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join ourteam! You'll drive success across some of our most strategic Enterprise customers in the Retailand Quick Service Restaurant (QSR) industries. As a trusted advisor, you'll ensure customersmaximize the value of our platform, achieve measurable business outcomes, and expand theirlong-term partnership with SafetyCulture. We're looking for someone who thrives on building deep relationships within complex, multi-siteorganizations and partnering closely with senior stakeholders to deliver tangible business About you: Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add Strong learning mindset and the ability to rapidly understand new industry dynamics Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals Confidence in engaging at the C-suite level to drive value and influence decisions Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success Understand customers' business objectives, challenges, and industry context, using insights to guide their journey Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. We're a fast growing startup backed by industry experts and top tier investor Andreessen Horowitz. As an early employee, you'll play a meaningful role in defining and building our culture. Get in on the ground floor. We're a small but well-funded team that just raised a substantial round - joining now comes with limited risk and unlimited upside. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Overland Park, KS location. Culture is one of the most important things at TENEX.AI-explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. This role is perfect for those already in Overland Park / Kansas City metro, or eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably-imagine lower taxes amplifying your success! Immerse yourself in a pro-family stronghold with timeless Midwest values of integrity, hard work, and community, plus a balanced lifestyle that empowers you to dominate professionally while cherishing what matters most. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Primary Responsibilities: Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. Manages client expectations and negotiates outcomes. Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Strong communication skills. Ability to contribute and work well on a team. Bachelor's degree in engineering or a related area is preferred. A minimum of eight years of client experience with increasing responsibility. #LI-RS1 #LI-Hybrid Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.

Full-time Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you. The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You'll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio's solution. This role is located in our Overland Park, KS office and may require travel up to 20%. Responsibilities: Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships Understand and articulate each client's needs, objectives, and policies related to effectively position Propio's services as solutions Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs Manage cross-functional projects with internal teams to ensure service excellence and operational alignment Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions Performs other responsibilities and duties assigned Requirements Qualifications Bachelor's Degree or equivalent work experience 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset Proven ability to analyze data and deliver insights that drive client action and satisfaction Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred Strong organizational skills and ability to manage multiple priorities with attention to detail Ability to work both independently and within a team to meet deadlines A self-starter who thrives in a fast-paced team-oriented environment #LI-AP1

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** Responsible for the overall relationship of a key strategic client, managing day to day activities, problem resolution, and renewal activities. Develop key relationships within internal operational resources to bring solutions, problem solving, consultation to client. Maintain relationships with senior management level contact with Benefits, Human Resources, and financial staff of the client. Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction. May have some internal project participation. ****This role will be based in Lancaster, PA or Telecommute/Remote. Candidates must live within the following states: IL, IN, IA, KS, KY, MI, MO, MT, NM, NC, OK, PA, TN, TX, WI or WV *** * **Required Job Qualifications:** + High school diploma or GED equivalent required + 3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities + Ability to travel is required (10%-20%) + Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus; + Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA,PPACA, etc.) + Ability to interact with senior level executives + Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required + Results oriented and self-motivated + Excellent written and verbal communications skills are required, as are exceptional organizational skills + Excellent presentation skills **Preferred Job Qualifications:** + College degree + State insurance license **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **EEO Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Pay Transparency Statement:** At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **Min to Max Range:** $66,300.00 - $124,500.00 Exact compensation may vary based on skills, experience, and location.

Environmental Work, Inc. (EWI) Is looking for a Client Manager who will be responsible for the sale of our services and products within the Kansas City area and provide ongoing support to our Field Services department. This position combines a full understanding of environmental and industrial work with an innate outside sales ability. The ideal candidate for this position possesses a self-starter mentality, a hunger to identify, pursue, and continuously identify leads and win opportunities with a desire to serve our clients with exceptional service. A Client Manager operates with an "all-hands-on-deck" mentality to ensure client satisfaction and a high level of quality in the sales of EWI's services. CLIENT MANAGER | ESSENTIAL FUNCTIONS: Develop strategic sales plan to advance the Environmental Works brand, grow the new clientele base, maintain and increase revenue streams from existing EWI customers Assist project managers (PM) and operations managers (OM) with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of client/customer satisfaction is attained Develop and increase sales revenue to meet assigned targets Act as a resource to PMs and OMs in contract opportunities and proposals Contract negotiations, closing sales and developing marketing plans Attend trade shows Participate in education and training conferences on selling and marketing programs Keep informed of new products, services, and other general information of interest to customers Troubleshoot problems regarding services provided Answer questions from PMs/OMs and proactively look for solutions Conduct outbound calls and face-to-face meetings with customers daily Leverage the CRM(Client Relationship Management) to help aid in sales and relationships. CLIENT MANAGER | COMPETENCIES: Customer/client focus High attention to detail Communication proficiency Performance management Business acumen Initiative Results driven Organizational skills Excellent Presentation skills CRM experience Successful Territory Management Client facing interactions CLIENT MANAGER | POSITION TYPE AND EXPECTED HOURS OF WORK: Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. CLIENT MANAGER | TRAVEL: Some regional travel may be required. CLIENT MANAGER | REQUIRED EDUCATION AND EXPERIENCE : Three (3) years of sales experience in the environmental or industrial industries Outside Sales experience (B2B) CLIENT MANAGER | PREFERRED EDUCATION AND EXPERIENCE: Advanced training in client management and outside sales techniques Experience selling industrial work (i.e. - hydro-blasting, hydro-excavation, line jetting, tank cleaning, etc.) CLIENT MANAGER | WORK ENVIRONMENT : This job operates in a professional office environment. This role routinely uses standard office equipment. All employees are required to follow safety standards and wear all personal protective equipment in designated areas. CLIENT MANAGER | PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however the employee may occasionally lift and/or move equipment. BENEFITS • 1700/3400 Deductible Health Insurance Plans Available • 3400 includes Health Savings Plan (HSA) Company Contribution with Employee Contribution • Dental • Vision • Health Savings Account (HSA) • 401k | Up to 4% Company Match ADDITIONAL BENEFITS • Tuition Reimbursement • Career and Personal Development Resources and Training • Safety Boot Reimbursement • Gym Membership Reimbursement • Company Cell Phone - dependent on position • Company paid lodging and per diem • Quarterly bonus when eligible • Company vehicle EEO: Environmental Works, Inc. is committed to maintaining a workplace that is free from discrimination on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. We strive to create a diverse and inclusive work environment where all employees are treated with kindness and respect. #IND

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1500573

About the Role Task Buddie is seeking Client Growth Managers to join our growing sales team. In this role, you'll focus on connecting with potential clients, presenting Task Buddie's services and moving qualified leads through the sales process. What You'll Do Reach out to prospects via phone, email, and LinkedIn to spark interest in our services. Engage with decision-makers to understand their needs and align solutions. Qualify leads and schedule meetings or demos for senior leadership. Follow up with prospects to nurture interest and maintain momentum. Track all outreach and activity in CRM tools with accuracy. What You Bring Prior experience in client growth, sales development, or customer-facing roles is preferred but not a requirement. Excellent communication and interpersonal skills. A motivated and results-oriented mindset. Ability to adapt quickly and stay organized in a fast-paced environment. Self-motivated and comfortable working independently while collaborating virtually with the team. What You'll Get Competitive base salary plus performance-based bonuses and incentives. Comprehensive benefits including medical, dental, vision, 401k, and paid time off. Full training and ongoing coaching to support your success. A team-focused culture where your contributions are recognized and valued.

The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including my HealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance. Account Management - Client Success * Identify and maintain agreed upon cadence calls with current my HealthPointe and Telehealth clients * Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution * Entering tickets when applicable * Document follow up and meeting notes * Learn and understand state or client specific nuances and needs * Document workflows, use cases * Lead refresher trainings * Review new feature functionality and identify use cases with current clients * Escalate issues as needed to ensure client satisfaction and maintain good client health * Lead User Group efforts for the Human Services space Account Management - Alignment * Track monthly overages and create opportunities in Salesforce * Proactively manage opportunities with the sales team * Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships * Meet with clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities * Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges * Leverage cross Netsmart solutions and market knowledge to create lasting client relationships * Continue to grow and increase healthcare solution knowledge and sales skills Business Development * Assist with RFP responses, working directly with the client org and proposal team * Perform platform demos for potential new clients, coordinating with other CareGuidance Team Members * Create Scopes of Work (SOW) * Work with engineering to determine level of effort for development work and with the client org and management on pricing needs Work with price desk on quotes to ensure accuracy * Develop an understanding of the target buyer needs, pain points and key buying influences * Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment * Demo information and follow up * Notes on client engagement Operations * Document project and organization details of identified opportunities for internal client organization, personnel and management * Post signing, work with marketing on use case slide and other documentation * Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows/views * Participate in one on one and other business unit meetings Qualifications Required * Bachelor's degree or equivalent experience * At least 3 years' sales or account management experience with health care and/or technology services and solutions * Exceptional written and verbal communication skills * Effective presentation skills, including presentations in a sales capacity * Strong interpersonal skills with outstanding relationship building skills * Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams Additional skills required * Ability to quickly learn and understand new software and technology * Equally comfortable working independently or as a team member * Enthusiastic customer service and collaboration skills to work with team members of all levels and departments * Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value * Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical * Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders * Possess excellent communication skills, high energy, and a passion for results * Self-motivated, hard-working individual committed to their own success * Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth * Ability to navigate complex problems and engage appropriate resources to bring to successful resolution * Strong leadership, mentoring and problem resolution skills * Strong organization and project management skills * Capable of embracing change in direction or priority * Excellent oral and written communication skills with the ability to effectively present to the target audience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job SummaryResponsible for the overall relationship of a key strategic client, managing day to day activities, problem resolution, and renewal activities. Develop key relationships within internal operational resources to bring solutions, problem solving, consultation to client. Maintain relationships with senior management level contact with Benefits, Human Resources, and financial staff of the client. Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction. May have some internal project participation. **This role will be based in Lancaster, PA or Telecommute/Remote. Candidates must live within the following states: IL, IN, IA, KS, KY, MI, MO, MT, NM, NC, OK, PA, TN, TX, WI or WV * * Required Job Qualifications: High school diploma or GED equivalent required 3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities Ability to travel is required (10%-20%) Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus; Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA,PPACA, etc.) Ability to interact with senior level executives Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required Results oriented and self-motivated Excellent written and verbal communications skills are required, as are exceptional organizational skills Excellent presentation skills Preferred Job Qualifications: College degree State insurance license Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $66,300.00 - $124,500.00 Exact compensation may vary based on skills, experience, and location.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Why join us?We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear “yes, let's give it a shot” more often than “that's not how we do things here.” People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. The Role An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.How you will spend your time: Serve as a strategic partner to a portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions Understand customers' business objectives, challenges, needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies About you: 10+ years of total work experience with at least 5+ years experience working in a customer success role, ideally with Enterprise customers or within an Enterpriselevel organization Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment More than a job: Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you. The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You'll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio's solution. This role is located in our Overland Park, KS office and may require travel up to 20%. Responsibilities: Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships Understand and articulate each client's needs, objectives, and policies related to effectively position Propio's services as solutions Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs Manage cross-functional projects with internal teams to ensure service excellence and operational alignment Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions Performs other responsibilities and duties assigned Requirements: Qualifications Bachelor's Degree or equivalent work experience 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset Proven ability to analyze data and deliver insights that drive client action and satisfaction Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred Strong organizational skills and ability to manage multiple priorities with attention to detail Ability to work both independently and within a team to meet deadlines A self-starter who thrives in a fast-paced team-oriented environment #LI-AP1

Kansas City, MO; North Kansas City, MO; Overland Park, KS ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. **Primary Responsibilities:** + Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. + Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. + Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. + May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. + Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. + Manages client expectations and negotiates outcomes. + Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well on a team. + Bachelor's degree in engineering or a related area is preferred. + A minimum of eight years of client experience with increasing responsibility. \#LI-RS1 #LI-Hybrid **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including my HealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance. Account Management - Client Success Identify and maintain agreed upon cadence calls with current my HealthPointe and Telehealth clients Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution Entering tickets when applicable Document follow up and meeting notes Learn and understand state or client specific nuances and needs Document workflows, use cases Lead refresher trainings Review new feature functionality and identify use cases with current clients Escalate issues as needed to ensure client satisfaction and maintain good client health Lead User Group efforts for the Human Services space Account Management - Alignment Track monthly overages and create opportunities in Salesforce Proactively manage opportunities with the sales team Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships Meet with clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges Leverage cross Netsmart solutions and market knowledge to create lasting client relationships Continue to grow and increase healthcare solution knowledge and sales skills Business Development Assist with RFP responses, working directly with the client org and proposal team Perform platform demos for potential new clients, coordinating with other CareGuidance Team Members Create Scopes of Work (SOW) Work with engineering to determine level of effort for development work and with the client org and management on pricing needs Work with price desk on quotes to ensure accuracy Develop an understanding of the target buyer needs, pain points and key buying influences Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment Demo information and follow up Notes on client engagement Operations Document project and organization details of identified opportunities for internal client organization, personnel and management Post signing, work with marketing on use case slide and other documentation Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows/views Participate in one on one and other business unit meetings Qualifications Required Bachelor's degree or equivalent experience At least 3 years' sales or account management experience with health care and/or technology services and solutions Exceptional written and verbal communication skills Effective presentation skills, including presentations in a sales capacity Strong interpersonal skills with outstanding relationship building skills Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams Additional skills required Ability to quickly learn and understand new software and technology Equally comfortable working independently or as a team member Enthusiastic customer service and collaboration skills to work with team members of all levels and departments Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders Possess excellent communication skills, high energy, and a passion for results Self-motivated, hard-working individual committed to their own success Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth Ability to navigate complex problems and engage appropriate resources to bring to successful resolution Strong leadership, mentoring and problem resolution skills Strong organization and project management skills Capable of embracing change in direction or priority Excellent oral and written communication skills with the ability to effectively present to the target audience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

Why join us?We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear “yes, let's give it a shot” more often than “that's not how we do things here.” People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in.About you: 3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments. Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives. Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment. A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption Ability to actively listen, understand customer pain points and take action Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders. Preferred: Experience working with third party IoT hardware installers How you will spend your time: Onboarding & Installation Management: Manage installation projects for sensors and telematics solutions or managed customers, ensuring smooth deployments, on-time deliveries, and customer satisfaction. Set best practices for sensor & telematics onboardings to ensure long-term success for the wider team. Customer Success & Retention: Support EMEA and AMER managed customers utilising sensor or telematics products, ensuring they are receiving the maximum value from our solution. Guiding them with best practices, identifying key goals and ensuring they are reached to provide ROI. Act as an advocate for all SC Connect customers in EMEA and AMER when technical issues occur and a liaison between customers and product when needed. Act as a voice of the customer to highlight trends and challenges relating to sensors and telematics customers, informing product roadmap. Continuously monitor activation status and usage patterns for the region, identifying trends for at-risk customers and implementing strategies to reduce churn and increase retention. Leverage customer interactions to identify expansion opportunities like referrals or upselling, looping in the regional IoT sales specialist. Use internal tools like Gong to analyze customer conversations for key terms or use cases that can help account teams identify growth opportunities. Ensuring internal processes are built to support CSM/COM partners and create new processes for success on the SC Connect side to support growth on the team. Collaborate closely with Product, Solution Specialists, Onboarding, Customer Success, and other internal teams to drive focus and effort into the customer experience Events & Conferences: Act as a SC Connect representative at trade shows, roundtables, and customer events, engaging with industry peers, potential customers, and partners to promote the company's sensor and asset management solutions (quarterly frequency). Provide in-person support on occasion for key customer visits, ensuring successful ongoing utilisation of the solution along with facilitating discussions on product features and customer needs. This role requires up to 25% travel across EMEA and AMER The SC Connect Brand & Partnerships: Collaborate with our partnerships teams to manage Sensor and IoT partnerships across EMEA and AMER to help drive future business growth. Work with our GTM Enablement team to develop content, allowing for CS teams to lead customer conversations surrounding IoT, Telematics and Sensors. More than a job: Equity with high growth potential and a competitive salary 401k Generous Medical Insurance plans Paid Parental Leave Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. Quarterly celebrations and team events We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.