Customer success manager jobs in Taylorsville, UT - 439 jobs

The Supplier Relationship Manager will build and maintain positive relationships with third party vendors to monitor and manage vendor performance as well as collaborate with internal stakeholders to drive and deliver upon strategic sourcing and transformation plans. This role will influence change in a highly matrixed organization while ensuring timelines and objectives of departmental strategies and initiatives are met. This role will identify trends to drive informed decision making and address challenges and recommend innovative solutions at the account and national levels. This role will also be tasked with developing and executing managed service agreements. Essential Functions and Responsibilities: Provide vendor management lifecycle oversight of critical and complex third-party relationships. Monitors and manages the performance of their vendor portfolio to ensure agreed-upon deliverables and service level commitments are met. Establish clear expectations, define key performance indicators (KPIs), and regularly evaluate vendor performance against these benchmarks. Maintains open communication lines with vendors to address any issues or discrepancies promptly. Track and report vendor deliverables and service level agreements, ensure accountability, mitigate potential risks, and uphold the organization's standards of quality and timeliness. Perform as a functional bridge amongst external vendors as well as internal stakeholders, collaborating across the organization to coordinate the planning and execution of short- and long-term outcomes and projects to meet client and company current and future needs. Create, document, and facilitate internal change management processes and routines to introduce and drive adherence to vendor management operational rigor and routines, creating conditions for success by removing obstacles and championing evolution of how work is delivered. Proactively assess and analyze vendor operations to identify any potential risks that may impact the organization's performance, business continuity, brand and reputation, and security. Uses quantitative and qualitative data to identify trends in issues and create strategies and recommendations for improvement and resolution. Identifies process improvements that will result in positive outcomes for all stakeholders. Fosters partnerships with vendors, the broader Procurement team members, and internal business stakeholders to foster collaboration and to identify and recommend improvement opportunities. Research business strategies and recommends best practices and changes in technology related to the performance of Academic Programs initiatives. Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement from all team members in each functional group. Establishes appropriate performance metrics for direct reports and ensures accountability. Works with cross-functional teams to determine current and future direction and to foster collaboration. Collaborates with cross-functional teams regarding contract, billing validity and escalated issues. Ensures compliance with policies and procedures pertaining to vendor relations by Academic Programs employees. Works with team members and other internal stakeholders to conduct regular vendor business reviews. Performs other related duties as assigned. Knowledge, Skill and Abilities: Exceptional relationship management skills and ability to influence decisions at executive leadership levels. Demonstrated ability to lead strategic and organizational change delivering intended results and outcomes. Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams. Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions). Ability to organize, coordinate, and direct team activities and results. Ability to recognize and execute on opportunities to leverage resources for better outcomes. Ability to build relationships and influence at all levels. Ability to be an agent of change in a rapidly changing environment. Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail. Sound judgment and decision-making skills in sometimes charged high stakes environments. Communicates to improve and promote teamwork, decision-making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences. Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust, and support of others. Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes. Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences. Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully succeeding goals. Pushes self and helps others to achieve results. Has a continuous improvement mindset. Forms teams with appropriate and diverse mixes of styles, perspectives, and experience. Establishes common objectives and a shared mind-set. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally. Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity. Job Qualifications: Minimum Qualifications: Bachelor's degree in related field. is required; master's degree is preferred. 8 or more years managing key, complex third-party vendor relationships. Preferred Qualifications: Master's Degree in related field. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Travel up to 25%.

Requirements Must have been on the Customer Success Team for at least one year. Compensation and Benefits: Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. To learn more about Audio Enhancement, visit ************************ For quick inquiries, contact *****************************

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Lead a cutting edge, dynamic software product that (1) enables customers to structure their legal documents in a powerful way, and (2) serves as a source of truth, providing powerful investment insights. As a Customer Success Manager for Aumni, a JP Morgan company, you will act as the primary customer relationship contact and trusted advisor to your book of assigned customers. You will manage all aspects of the customer relationship, drive product adoption and usage throughout the customer journey and ensure optimal interaction with Aumni processes, products, and services. You will own the success and health of your assigned customers. Job Responsibilities You will manage all aspects of the customer relationship along the customer journey including implementation, product adoption, usage, renewal, expansion, and advocacy to ensure optimal engagement Serve as a trusted advisor with clients to build long-term collaborative partnerships Collaborate cross-functionally with other departments including Sales, Customer Operations, and Product to drive strategy alignment Identify upsell and expansion opportunities through customer interactions and develop strategies to align with customer's business objectives and an identified customer success plan Own and manage a renewal pipeline and forecast as well as communicate and manage contract and invoicing efforts Required Qualifications, Capabilities, and Skills: 2+ years in Customer Success or Account Management at a B2B Saas company A Bachelor's degree is required. Proven track record of and passion for building long-term relationships with all stakeholders Understand client success best practices and strategies with a track record of driving high overall satisfaction, client retention, and growth. Have great project and time management skills. Be able to juggle and manage many different clients simultaneously and have the judgment and experience to triage, delegate and prioritize appropriately and effectively to drive projects forward and maintain great client communication. Have a proactive, solution-oriented mindset when it comes to handling customer issues. Be able to identify the problems the customers will likely bump into and work transparently to solve them. Be technically savvy and quick to learn new systems and applications so as to assist customers with application training and product launches. Preferred Qualifications, Capabilities, and Skills Experience in the venture capital industry with private company financings is a plus A legal, financial, or accounting background within the context of the venture capital industry would also be a plus

Job Description About Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients. About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes' and generate best practices to support the development of a scalable customer success model. In this position you will be responsible for owning customer relationships, proactively addressing issues, ensuring customer value is seen in the product, and driving customer retention. You will ensure the product is being used to its full capacity and partner with the Delivery Director to drive expansion opportunities with the customer. You will be introduced to the customer during the beginning of the sales cycle, be a soft resource to the customer during implementation, and own the relationship with the customer post-go live. We're looking for candidates who enjoy and can work in a fast-paced start-up environment. This person will have a strong ability to establish and maintain relationships, problem-solve with customers and internal teammates, gather feedback and identify areas of value for stakeholders. This person will have a proactive approach and excellent communication skills. Given the nature of startup life, the role of the Customer Success Manager is dynamic with priorities evolving regularly. What you will do: Plan and execute the ongoing customer success delivery plan for each customer. Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value. Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs. Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health' of customers and achievement of success criteria outlined in the partnership agreement. Regularly report on customer stability and product expansion opportunities to the internal team. Ensure product adoption and utilization across assigned customers. Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience. Continuously improve customer success processes', including evolving customer communication methods and updates, striving for consistent and clear communication. Requirements 3+ years of experience in a similar health care technology focused CSM role. Experience managing operations stakeholders in a hospital or clinical setting. Demonstrated leadership and problem-solving skills. Experience preparing and presenting customer partnership updates to customer stakeholders. Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded. Demonstrated capability of stakeholder management, problem-solving, and prioritization. Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations). Excellent interpersonal skills Ability to synthesize information, think quickly, and drive changes. ~20% travel required. Current Valid Driver's License Our core values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable. Benefits Health insurance 3 weeks of vacation 10 sick days Flexible work hours Top of class culture Our Core Values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

Job DescriptionChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.We strive to promote from within, so every team member that joins starts preparing for the next step from day one. This is 100% in-office role based in our Holladay, UT headquarters. What Success Looks LikeAbility to work in a very fast paced, ever changing environment Strong communication skills, both written and verbal when dealing with customers Work from a place of empathy and patience, both internally and externally Must be coachable, willing to learn, and grow Strong collaboration and cooperation skills Confident and comfortable to share ideas and perspectives up stream Requirements +2 years of customer-facing experience, preferably at a SaaS company Track record for building and nurturing relationships with multiple stakeholders and customers Thoughtful verbal and written communication through a variety of channels Passion for supporting customers and helping them achieve their goals Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required Responsibilities Provide product support for customers after their first 90 days Engage with users who are experiencing issues to help resolve Educate clients on the Chargezoom platform features using GAAP best practices Provide clients with platform demos for specific features that may solve a pain point Ensure customers set their automations up in the most efficient way possible Identify gaps in the experience that causes confusion or possible churn Work proactively with customers who have decreased usage on the platform Collaborate with Product and Engineering team on escalations On-target earnings (OTE): $70,000 - $98,000 (includes monthly bonuses) Monthly bonus based on Customer RetentionWe offer ownership in the company through an ESOP program that is in the top 5% of all startups We pay 100% of medical and dental insurance for you and your entire family12 days of PTO in the first year, 19 days in year 2 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Blah CSM job description Requirements Good communicator Has managed a book of business and accounts Closing

About Us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization. What you will be doing Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems. Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Have crucial conversations Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Skills & qualifications 2+ years of Customer Success experience in a SaaS or software company. Driven, self-motivated, enthusiastic and with a “get things done” attitude. Ability to manage a large portfolio of clients with amazing task and time management. A+ organization skills Results-driven mentality, with a bias for speed and action. Knowledge of Salesforce is a plus Our company values we hope you showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

About the Role It's an exciting time at Whistic, and we're looking for a Sr. Customer Success Manager (CSM) This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This is a hybrid role based out of our headquarters in Pleasant Grove, UT. Fully remote candidates need not apply. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic's core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we are looking for a Sr. CSM to join us who feels energized by these values. If they resonate with you, we'd love to hear from you. What You'll Do Build and maintain strong relationships with key stakeholders at enterprise accounts Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth Proactively identify and mitigate churn risks through regular business reviews and health assessments Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book Partner with Sales on expansion opportunities and renewal strategies Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams Analyze customer usage data to identify trends and opportunities for improvement Create and deliver executive-level presentations and business reviews Monitor customer health metrics and develop action plans to address any concerns What You'll Need 2+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.) Proven track record of managing strategic customer relationships and driving retention/growth Strong analytical skills with ability to translate data into actionable insights Excellent communication, presentation, and interpersonal skills Experience leading executive-level discussions and business reviews Problem-solving mindset with ability to navigate complex customer situations Project management experience with ability to manage multiple priorities Benefits Stock options Medical, dental, and vision insurance HSA contributions Company paid life insurance Internet and wellness stipend Mental health benefit Paid parental leave 18 Paid Holidays 15 Days PTO (All available your 1st day) + 2 additional days each year of employment! 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day" Whistic Fridays- Work ends at 3:00 PM every Friday A world-class culture and employee experience! Whistic's DEIB Commitment Whistic is a place where you can be you. It's impossible to separate what you do from who you are, and we don't want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable. Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions: Workforce Representation: Hiring and retaining a diverse team Fairness: Equitable rewards, recognition, and opportunities based on merit Inclusive Culture: Fostering an inclusive culture where differences are celebrated

Vasion is looking for a Customer Success Manager (CSM), dedicated to our **Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. A CSM's primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities. Primary Responsibilities Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience Collaborate with Account Executives to identify opportunities for expansion Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert Continually assess, document, and analyze customer progress toward stated goals and results Ensure any account issues are resolved quickly, leveraging resources from across the company as needed Sync with our product team to discuss customer needs and provide feedback on product enhancements Serve as the voice of the customer within the company and advocate for their needs Requirements 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry Ability to travel up to 10% of the time to meet with clients and attend industry events Experience using Salesforce CRM software Proven track record of meeting or exceeding challenging sales quotas Preferred Qualifications Bachelor's degree in business or a related field Results-driven mindset, with a passion for exceeding goals and driving revenue growth Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers Highly self-motivated and able to work independently as well as collaboratively in a team environment Strong business acumen and understanding of complex sales processes Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences Ability to work independently and manage a sales pipeline effectively Working knowledge of sales software, tools, and processes Extraordinary attention to detail, analytic, and deductive reasoning skills Benefits Flexible work environment Discretionary Vacation bonus Flexible paid time off Paid parental leave Competitive pay A full suite of traditional benefits Training/Advancement opportunities 401k with company-match Mental Health Wellness Support Financial wellness education Company-contributed HSA Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc. Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch Our Core Values Vasion looks for people who will exemplify its core values and are driven to become: Action Owners (Extreme Ownership by Jocko Willink and Leif Babin) Candor Seekers (Radical Candor by Kim Scott) Relationship Builders (Leadership and Self-deception by The Arbinger Institute) Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller) More About Vasion Visit ********************** Additional Information Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium could be a great place for you! As an Enterprise CSM, you will be responsible for supporting the relationships with Podium's high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium's interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio. What you will be doing: Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations. Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals. Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles. You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients. Proactively anticipate and address potential challenges to ensure a seamless customer experience. Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC'd to support as appropriate. Maintaining documentation/SOPs for customer account details with assistance from the Account Executive. Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed. Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Tracking cases, bugs, and ongoing projects. Work cross-functionally to relay product feedback Your metrics will be focused on growth and retention. You will travel 15% to 20% of the time. What you should have: 3+ years of Enterprise Customer Success experience Experience in Automotive, Home Services, or a similar industry Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics. Strong skills in being a thought leader for the team and company. Proven success in helping clients make better decisions. Success in effectively decreasing churn, increasing revenue, and wowing your customers. Experience working in professional services, managed services, or a SaaS company. Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last. Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things. Focused on being solution-oriented with creative and efficient options. Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. Benefits Work in Podium HQ in Lehi, UT, 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors in America who need AI to scale and serve the millions of clients who need financial advice. Legacy software is ripe to be disrupted by AI native solutions in every industry. Financial advisor CRMs are exceptionally ready to be replaced. The two leading players have either been acquired by larger companies or received a majority PE investment. To us, that is a signal that they are busy counting their money instead of listening to customers and building better software. We launched Slant in August of 2025 and have seen exceptional growth. Over 100 firms have switched their CRM to Slant, with more migrating every day. We strive for excellence at Slant - we don't want to build something OK, we want to build something amazing. We have raving fans, which is quite a fun feeling - here is one example from today At Slant, we believe that relationships matter. That's true for financial advisors to their clients, but that's also true for us and our customers. We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want to help the amazing financial advisors using Slant. At Slant, Customer Success spans from the first onboarding call to the consistent check-ins with our customers. The goal of the CS team is to help our customers get the most value possible from Slant. Help them stay informed about new features and support customers as they navigate critical projects. Advisors are relationship people, and we want them to have a great relationship with their CSM at Slant. Job Description 1. Onboard all new customers - ensuring data is migrated, and the team is trained on how to use Slant 2. Ensure your clients are using Slant, satisfied with Slant, and getting as much value as possible from Slant. This will usually take the form of some recurring check-ins with your entire book of business. 3. Be both an advocate for our customers & a shield to our developers. Our CSMs know which things are worthy of escalating to engineering and which things can wait. They can cut through the noise of one-off emails and distill them into meaningful feature requests. 4. Be a great communicator. Our CSMs speak plainly and precisely and know their audience. Speaking to a customer and speaking with an engineer are very different, and our CSMs know how to speak both languages. 5. Become an expert on RIAs and financial advisors - you will need to know RIAs, RMDs, annual reviews, compliance, and more. 6. Collaborate with sales and support - you will need to know what the new customers are trying to achieve, set good expectations with support, and work together Ideal Candidate 1. 1-2 years tech/software experience 2. Loves to learn

Job DescriptionCustomer Success ManagerOutcode SoftwareAt Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team. Responsibilities: Retention and Adoption (60%): Become an expert in Outcode, guiding new clients and providing them with comprehensive support. Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively. Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp. Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts. Proactively analyze client usage data and assess account health to identify areas for improvement. Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions. Communicate product updates and new service offerings to clients to enhance their experience. Cultivate commercial relationships to promote Outcode utilization and drive business growth. Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs. Foster cross-departmental collaboration with Sales, Product, and Marketing teams. Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests. Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement. Growth (30%): Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients. Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling. Introduce clients to new services and products to expand their utilization of Outcode offerings. Customer Success Operations (10%): Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations. Ways to Win: Experience as a Costumer Success Manager or client facing positions. Interest in technology and/or software development. If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now! E04JI80034mh406lsrh

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI. Position Summary As a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges. Key Responsibilities Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle; Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices; Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives; Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding; Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience; Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion; Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion; Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities; Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services. Job Requirements Experience & Background 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments; 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions); Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives; Experience working with Fortune 500 companies and communicating effectively with C-level executives. Technical Skills Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes; Basic to intermediate SQL proficiency; Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures; Hands-on experience with BI or analytics platforms; experience with Domo is preferred; Ability to understand APIs, data connectors, and system integrations at a conceptual level. Skills & Competencies Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences; Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously; Excellent negotiation skills and ability to navigate complex organizational dynamics; Strategic thinker with a consultative approach and problem-solving orientation; Self-driven, results-oriented, and accountable for outcomes; Customer-first mentality with a passion for driving customer success through technology; Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs. Education Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience. VIEW OUR BENEFITS Domo is an equal opportunity employer

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do Own and manage customer relationships from the point of sale through successful implementation. Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region. Lead internal handover meetings from sales and flag risks, if any. Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM. Drive alignment on scope/requirements and business goals/objectives. Prepare and present a project plan based on inputs from all stakeholders. Review solution / account set up and ensure it meets customer's business objectives. Ensure best practices are shared with customers. Hold customers accountable for their deliverables. Proactively identify and communicate risks along with mitigation plans. Organize SteerCo meetings. Be the first point of escalation for the customer. Ensure delivery of signed off scope within agreed timelines. Drive adoption and change management processes. Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required. Drive compliance to Implementation methodology/ process for projects executed. Track, report and analyse metrics. Share trends and learnings internally to drive process improvements and efficiencies. You should apply Strong Project, risk and stakeholder management skills. Excellent written and verbal communication skills. Strong collaboration skills. Ability to listen and empathise with customers. Strong organisational and analytical skills along with attention to detail. 10+ years experience in customer-facing roles. Why join us? At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office). Best-in-Class Benefits: Comprehensive medical, dental, and vision coverage for full-time employees and their dependents. Industry-first HSA benefits. Flexible Time Off Generous 401(k) match to support your financial future.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Job DescriptionDescription: At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and trust-with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we're looking for “lifers”-members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a full-time Manager of Customer Success. The Manager of Customer Success leads and supports the day-to-day execution of Customer Success operations. This role ensures the team consistently delivers high-quality onboarding, training coordination, adoption follow-ups, and customer engagement that contribute to strong customer health and long-term satisfaction. The Manager translates departmental strategy into actionable workflows, coaches the Customer Success team, and drives accountability for execution, performance, and results. Duties Include: Provide direct supervision, development, and coaching to members of the Customer Success Team Conduct monthly KPI meetings, annual reviews, and skill-building sessions with the team Promote a collaborative team culture grounded in accountability, customer focus, and continuous improvement. Oversee consistent delivery of Customer Success lifecycle - including onboarding, training, implementation planning, usage adoption monitoring, and district follow-up action items. Support early identification and escalation of at-risk customers Drive improvements based on data insights, customer feedback, and internal collaboration. Ensure operational alignment between Educational Development Specialists, Sales Liaisons, and Customer Experience Specialists Monitor district health indicators, adoption trends, and team performance metrics Provide the Director with regular updates, insights, and recommendations based on data Collaborate to address customer challenges, barriers to adoption, or workflow issues Advocate for customer needs while balancing operational efficiency and company Requirements: Must have been on the Customer Success Team for at least one year. Compensation and Benefits: Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. To learn more about Audio Enhancement, visit ************************ For quick inquiries, contact *****************************

Job Description Vasion is looking for a Customer Success Manager (CSM), dedicated to our **Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. A CSM's primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities. Primary Responsibilities Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience Collaborate with Account Executives to identify opportunities for expansion Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert Continually assess, document, and analyze customer progress toward stated goals and results Ensure any account issues are resolved quickly, leveraging resources from across the company as needed Sync with our product team to discuss customer needs and provide feedback on product enhancements Serve as the voice of the customer within the company and advocate for their needs Requirements 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry Ability to travel up to 10% of the time to meet with clients and attend industry events Experience using Salesforce CRM software Proven track record of meeting or exceeding challenging sales quotas Preferred Qualifications Bachelor's degree in business or a related field Results-driven mindset, with a passion for exceeding goals and driving revenue growth Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers Highly self-motivated and able to work independently as well as collaboratively in a team environment Strong business acumen and understanding of complex sales processes Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences Ability to work independently and manage a sales pipeline effectively Working knowledge of sales software, tools, and processes Extraordinary attention to detail, analytic, and deductive reasoning skills Benefits Flexible work environment Discretionary Vacation bonus Flexible paid time off Paid parental leave Competitive pay A full suite of traditional benefits Training/Advancement opportunities 401k with company-match Mental Health Wellness Support Financial wellness education Company-contributed HSA Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc. Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch Our Core Values Vasion looks for people who will exemplify its core values and are driven to become: Action Owners (Extreme Ownership by Jocko Willink and Leif Babin) Candor Seekers (Radical Candor by Kim Scott) Relationship Builders (Leadership and Self-deception by The Arbinger Institute) Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller) More About Vasion Visit ********************** Additional Information Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium could be a great place for you! As a Customer Success Manager I - SMB (Home Services), you will own the success and health for a Home Services segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What you will be doing: Serve as the primary post-sales point of contact for a variety of small business customers Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Help customers achieve maximum value from products and achieve business objectives Responsible for identifying opportunities for upselling and cross-selling within existing accounts Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. What you should have: 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly Empathetic and customer-centric mindset, committed to driving customer success Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals. Collaborative team player with the ability to work cross-functionally to achieve common objectives. What we hope you have: Experience with customer success platforms and tools. Familiarity with CRM and customer support software. Knowledge of online reputation management and customer feedback processes. Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.