Customer Experience Specialist - Vehicle Delivery
Customer support representative job in Swartz Creek, MI
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $17-$19 hourly
Starting Pay: $17/hr
At 3 Months: $17.50/hr
At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Retirement Service Agent
Customer support representative job in Toledo, OH
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Administrator
Customer support representative job in Novi, MI
Join Kistler - A Global Leader in Measurement Technology!
At Kistler, we're revolutionizing industries with cutting-edge dynamic measurement technology that helps customers optimize their products and processes. From automotive development to smart manufacturing, our Swiss-engineered sensor solutions are driving the future of electrified drive systems, industrial automation, and emission reduction.
Purpose of the Position: The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
Support quote generation with guidance from Sales teams.
Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
Provide Sales Engineers and Managers with requested data and information.
Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in customer service or a related field.
Familiarity with Export Compliance Procedures.
Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
Knowledge of transducers and related electronics.
Proficient in Microsoft Office Products.
Strong organizational skills.
Experience with ERP and CRM databases.
Excellent written and verbal communication skills.
Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
Why Kistler?
At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:
Medical, dental, vision, life, and disability coverage
401(k) plan with a 4% company match
Generous personal and vacation time
Join a team that's shaping the future of measurement technology. We look forward to meeting you!
Kistler Instrument Corporation is an Equal Opportunity Employer.
Customer Service Representative (Travel Enthusiast) - On-Site
Customer support representative job in Farmington, MI
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days!
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer needs and preferences.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Research travel rates, destinations, options, accommodations, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Read legal scripts verbatim while maintaining sales and quality standards.
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
High school degree or equivalent
(required)
Travel savvy: passion / experience with travel
Sales/service experience in retail, sales, service or other "helping" business
(preferred)
At least 1 year of travel experience
(preferred)
Travel Agent Certification
(preferred)
Global Distribution Experience for Service Agents
(preferred)
Proficiency in a multi-system environment
Basic internet and web-based application skills
Typing 35 wpm as verified by a formal test
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331.
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
Paid training and performance-based incentives.
Lucrative employee referral bonus opportunities and shift differentials
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more
Production schedules are as followed, and assigned by the Operations Team:
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
• English
• Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Team center
Customer support representative job in Detroit, MI
Job Title : Teamcenter Change Coordinator. Work location: Detroit MI (flexible to commute to Auburn Hills if required) Duration : Contract Experience: MIN 4yrs Role description: Oversee product release/change processes within Teamcenter. Provide input during Kick Off Meeting to help define requirements and reinforce the change management process. Create the routings of engineering changes within Teamcenter. Maintain tracking and expediting changes to meet program timing requirements. Complete final review of changes and DR creation within Teamcenter. Maintain Program Matrix for approval routings based on roles and responsibilities. Update non-CAD BOM's in Teamcenter. Contact plant change coordinator to begin CI process Release specifications as CAD Designer role in Teamcenter. Create new or update existing specifications per approved workflow process. Support the drawing priority reviews with Teamcenter status data and dates.
Customer Service Support
Customer support representative job in Melvindale, MI
About Evans Distribution Systems Evans Distribution Systems is a privately-owned third-party logistics company based out of Melvindale, Mich. Our company is run by a fourth-generation leadership and has operated 3 million square feet of warehousing space in Southeast Michigan for more than 90 years. Evans provides warehousing, fulfillment, value-added, transportation, and staffing services for a variety of customers in automotive, food/beverage, consumer goods, hazmat, paper/raw materials and government service sectors.
Why We're Unique
At Evans we care about our employees. We provide full benefits after 90 days and we invest heavily in professional development, cross-training, certifications and safety. We have a robust quality systems program that focuses on continuous improvement, lean operations and ISO:9001 2015 certification. We believe in a workplace that celebrates integrity, innovation and technology across all divisions. We embrace a diverse workforce with associates from many backgrounds, education, and professional disciplines. Discover for yourself why the Evans family continues to grow and how our customers have come to know, it's easier with Evans.
Position Summary
Customer Service Support (CSSs) work in our fast-paced warehousing department. CSSs are the frontline communication with our customers and are responsible for responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. CSSs are critical of ensuring the product is handled correctly based on the customer's requirements. Associates gain valuable experience in quality, productivity, and communications.
Job Description
* Working knowledge of SAP.
* Process and input all customer orders.
* Run various inventory reports to check for product availability.
* Review and enter all inbound tally documents in system and verify discrepancies.
* Generate all related paperwork and other necessary information required for customer work orders and bill customers accordingly.
* Awareness and understanding of billing/rating structure.
* Coordinate special rush order requests with transportation and operations.
* Notify customers of any activity concerning their product, provide shipping/receiving information to customers enabling them to trace shipments as required.
* Follow-up with other departments to ensure service standards are being met.
* Overall knowledge of computer systems and related programs.
* Assure proper invoices; verification of computer-generated invoices; issue credits when appropriate; review, mail and file all month-end billing in a timely manner.
* Maintain damage records and back-order logs; handle returned product efficiently.
* Reconcile physical inventories when requested.
* Maintain all hazardous material information on system and MSDS maintenance.
* Prepare and provide special reports as requested to customers, operations, or management.
* Assist warehousemen with inquiries.
* Effectively communicate to management all pertinent information received by customer.
* Prepare and send out invoices to the customer.
* Maintain a good working relationship with customers by responding to all inquiries and complaints concerning shipments, receipts, inventory counts, work-orders, invoices, etc., in a courteous and efficient manner.
* Report on customer feedback to management, particularly any signs of customer dissatisfaction. Advise supervisors, operations and sales when scope or parameters of the customer accounts change.
* Act as a liaison between the customer and the warehouse, and between the customer and management.
* Assist accounting in all A/R functions such as past due invoices.
* Effectively correspond with customers as required (written or verbal).
* Maintain current and accurate procedures which detail the processing requirements for each account. (ISO 9001:2015 audit materials.)
* Oversee all routine and special paperwork associated with inbounds, outbound, OS&D, etc.
* Complete a daily time sheet with accurate allocation of time per account.
Experience/Requirements
* High school education required. Some college beneficial.
* Three (3) years' experience in a similar position required.
* Annual seminar or training session on customer service or related topics.
* Pass pre-employment background screening.
Details & Location
* Position located in Melvindale
* Shift 7am to 4pm
* Starting wage $17.00
* Position will start in December 2025.
How to Apply
* Online: ******************************************
Customer Support Representative
Customer support representative job in Toledo, OH
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone
Able to limit distractions
Previous customer service experience (phone or in person)
Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to sell to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
High school degree, Associates or Bachelors degree preferred
EXPERIENCE:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives
Customer Service Expert
Customer support representative job in Pontiac, MI
Job Description
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
Responsibilities
Building and maintaining long-term relationships with broker accounts in all 50 states
Training and educating brokers on UWM's Easiest Application System Ever (EASE), programs, products, guidelines and processes
Acting as your clients' go-to resource for guidance and solutions
Delivering up-to-the-minute information about the latest products, resources and industry updates
Championing your brokers and striving to make every loan a success story
Monitoring the performance of accounts in your pipeline
Building and managing a strong pipeline of loans to meet and exceed sales goals
Qualifications
Must Have Qualifications:
High school diploma or equivalent
Mininum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executive
OR minimum one year of relationship based sales experience
Understanding the difference between retail and wholesale lending
Proven success in building business relationships
Confident communication skills and professionalism over the phone and face to face
Proficiency with technology including Microsoft Office, CRM's and the ability to multi-task
Ability to take feedback and be coached up with the desire to get better every day
Hard workers who take accountability for their actions
Self-motivated with a strong work ethic and a positive attitude
Nice To Have Qualifications:
Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lender
Inside sales and / or phone sales experience
A passion for the mortgage industry
Previous in a business to business sales model
A desire for a six figure income and motivated to work in a competitive sales environment
NOTE: This is an inside account executive position based in Pontiac, Michigan. Candidates must reside or be able to relocate to the metro Detroit area. We are not currently seeking outside account executives. Our account executive's work a 10:00am to 7:00pm schedule with a one-hour lunch.
Customer Support Representative
Customer support representative job in Detroit, MI
The Customer support Rep opening is full-time based on an anticipated timetable of 35-40 hrs every week, Sunday- Saturday. Staff members are required to possess versatility to function some of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true time. Criterion training days are actually Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 full weeks. It might be actually required, given the business demand, to function occasional overtime.
Major Responsibilities
React to incoming telephone calls coming from our customers on problems associated with profit qualification questions as well as prescribed status queries
Manual as well as teach customers on their prescription perks, use planning, formulary, costs as well as condition of purchases and also cases or questions
Inquire necessary concerns as well as pay attention actively while chronicling called for details in personal computer devices
Determine problems as well as interact services and also steps to consumers, drug stores and medical doctors along with prescribed orders and also reorders
Make outgoing contact us to consumers on prescribed orders and repayment problems
This part is actually just as challenging as well as worthwhile. You'll be actually contacted to research study facility concerns pertaining to member prescribed and also/ or even drug store perks across various databases which needs facility in personal computer navigating as well as toggling while with confidence as well as compassionately enlisting along with the caller.
You'll be actually rewarded and recognized for your performance in a setting that will definitely test you and give you clear path on what it needs to do well in your job in addition to give advancement for other jobs you might be interested in
JOB INTERVIEW METHODS-- Our interview process has been streamlined for your benefit! Your digital, documented job interview will certainly contain 5 concerns and final less than thirty minutes. So, please be express, clear, and also described. The moment a decision has been actually made after your interview, our experts will allow you recognize!
Needed Accreditations
High School Diploma Or Degree/ GED (or even much higher) OR comparable work adventure
1+ years of client service expertise to include providing solution over the phone
Familiarity along with pc as well as Windows personal computer functions, that includes the potential to navigate and find out new as well as sophisticated computer body functions
Basic knowledge of Microsoft Workplace Term (capability to open up and also browse a word document) as well as Microsoft Excel (potential to open up and also browse a spread sheet).
Potential to function any one of our 8-hour work schedule routines during the course of our usual business hours of Sunday - Saturday 5:00 am actually - 11:00 pm local time in Pacific Standard Time OR Mountain Civil time relying on area.
Preferred Credentials.
Phone Center expertise.
Client service knowledge.
Expertise with Adult Knowing in virtual setting.
Expertise partnering with Digital systems and devices. Web, Chat, email.
Health and wellness Care/Insurance setting (familiarity along with clinical jargon, health plan documents, or advantage program layout).
Community service, personality wellness, health condition avoidance, health promotion and also habits improvement (working with vulnerable populaces).
Telecommuting Requirements.
Needed to have a dedicated work area established that is divided coming from other residing locations as well as delivers details privacy.
Ability to keep all company delicate papers safe and secure (if relevant).
Have to reside in an area that can easily acquire a UnitedHealth Group permitted high-speed internet connection or even leverage an existing high-speed world wide web company.
Have to have the capacity to link straight right into world wide web-- using challenging cord (either straight to cable box or router).
Customer Relations Specialist $60K-$90K
Customer support representative job in Warren, MI
Job Description
Customer Relations Specialist
Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism
Experience:
• 3-5 years of customer service experience
• A proven track record in customer relations is a MUST
• Experience in home improvement or related industries is a plus, but not required
Essential Duties & Responsibilities:
• Handle 100% warm inbound/outbound leads - no cold calling
• Contact homeowners to schedule estimate appointments for roofing and home
improvement services
• Accurately maintain CRM records and follow up on leads
• Collaborate with a supportive, high-performing support team
Position Offers:
• Competitive compensation with uncapped bonuses - top performers earn $90K+
• Real career growth opportunities - we promote from within
• A professional, team-focused environment - modern office with strong culture
• Join a family-owned company, not a corporate call center
To Apply:
All applicants must submit their updated resume along with a contact phone number.
#hc211344
Customer Support Representative
Customer support representative job in Warren, MI
Job Details Warren MI - Warren, MIDescription
About Us:
Avaneer Dental Studio, part of the Catalis Dental Lab Partners premier network, is an innovative dental laboratory specializing in high-quality restorations.
The Customer Support Representative serves as the primary point of contact between the dental laboratory and its clients, including dental offices, clinicians, and administrative staff. This role is responsible for providing exceptional service by handling inquiries, processing case information, resolving issues, and ensuring clear communication throughout the case lifecycle.
Key Responsibilities
Serve as the primary point of contact for client communication via phone, email, and internal platforms
Accurately enter, update, and manage case information within the lab management system
Respond to client inquiries regarding turnaround times, case status, product options, billing, and delivery logistics
Troubleshoot client issues and work cross-functionally with internal departments (CAD/CAM, technicians, logistics) to ensure timely and effective resolutions
Build and nurture strong client relationships through prompt, professional, and courteous service
Provide client education on lab products, services, and digital submission protocols as needed
Monitor outstanding cases and delayed shipments, following up proactively to ensure client satisfaction
Maintain detailed and accurate records of client interactions, feedback, and resolutions for quality assurance purposes
Contribute to the enhancement of customer service processes through feedback, ideas, and collaboration
Assist with front office operations, including coordinating packing and shipping tasks when required
Qualifications
Qualifications:
High school diploma or equivalent (associate or bachelor's degree preferred)
1-3 years of customer service experience (experience in a dental or healthcare setting preferred)
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficient in computer systems and case tracking software (experience with dental lab software is a plus)
Detail-oriented, dependable, and professional demeanor
Knowledge of dental terminology, procedures, and lab workflow is highly desirable
Working Conditions:
Office/lab environment
Standard business hours with occasional overtime as needed
Requires sitting for extended periods and using a computer and phone regularly
Why Join Us?
Work in a state-of-the-art dental lab with cutting-edge technology.
Competitive salary with opportunities for growth and skill development.
Full benefits package to include health, dental, vision, life coverage and paid time off
401(k) with employer match
Be part of a team of passionate, skilled technicians dedicated to excellence.
Exposure to advanced ceramic techniques and new material innovations.
AdTech Client Specialist
Customer support representative job in Detroit, MI
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
Auto-ApplyCustomer Experince
Customer support representative job in Warren, MI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
8359 12 Mile Rd
Location:
USA Marshalls Store 0850 Warren MIThis position has a starting pay range of $13.48 to $13.98 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Client Onboarding Specialist
Customer support representative job in Southfield, MI
700Credit - Client Onboarding Specialist
About 700Credit
700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. We offer an excellent compensation/benefit package.
Summary
700Credit is looking for a reliable Client Onboarding Specialist to join the team in Southfield, MI. As a Client Onboarding Specialist, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners' requirements. The Client Onboarding Coordinator also helps onboard new customers, handles phone calls from customers and consumers, and handles customer case tracking. This role is essential to the continued success of 700Credit and will have a direct impact on achieving company goals.
Responsibilities
Execute Seamless Client Onboarding: Collaborate with internal support personnel to coordinate and execute all aspects of new customer onboarding, ensuring a smooth and professional experience.
Ensure Vendor Compliance: Maintain a deep understanding of vendor partner requirements to ensure full compliance with onboarding standards and contractual obligations.
Facilitate Contract and Documentation Collection: Work closely with the sales team and new clients to gather necessary contracts, forms, and supporting documentation to initiate services efficiently.
Maintain Customer Data Integrity: Set up new customers in internal systems accurately, including the entry and ongoing maintenance of product and pricing information.
Support Compliance and Audit Readiness: Assist existing customers with ongoing compliance activities, including document management and preparation for vendor audits.
Provide Responsive Customer Service: Collaborate with the customer support team to handle inbound service inquiries, ensuring timely and effective resolution of client issues.
Requirements
Experience, Skills, and Knowledge
2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
Highly organized and high attention to detail
Excellent communication and customer service skills
Highly accountable, flexible, and effective under pressure in a fast-paced environment.
Proven ability to multitask
Effective problem-solving skills
Strong ability to work well in a team environment
Proficiency in Microsoft Office suite
Salesforce CRM experience a plus
Client Success Specialist
Customer support representative job in Farmington Hills, MI
🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services
💼 About the Role
At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
🌱 What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
🧠What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
💚 Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
🕒 Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
🚀 Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Auto-ApplyClient Success Specialist
Customer support representative job in Farmington Hills, MI
🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services
💼 About the Role
At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
🌱 What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
🧠What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
💚 Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
🕒 Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
🚀 Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Auto-ApplyClient Experience Specialist
Customer support representative job in Toledo, OH
Job Description
Enthusiastic and dedicated professional with primary focus on providing potential and existing customers with exceptional services that enhance our customer experience including identifying customer needs, respond to customer queries, and collaborate with internal departments.
Responsibilities include, but are not limited to: • Meet or exceed individual sales activity & production goals.
• Tracking customer experience across online and offline channels, devices and touchpoints. • Continue our consultative sales process & client experience initiatives throughout the entire client lifecycle. • Identifying customer needs and taking proactive steps to maintain positive experiences and outcomes. • Responding to customer queries in a timely and effective manner via phone, email, social media or chat applications. • Keeping informed of industry trends. Essential Functions: • Regularly required to reach with hands and arms, talk or hear, stand, walk and sit for long periods of
time. • Working conditions are normal for an office environment and include operating a motor vehicle in a safe manner while attending meetings and events as required. • Ability to communicate professionally at all levels and work independently as needed. • Able to read, comprehend information and ideas and convey information effectively. • Requires skills that encompass basic, social, complex problem-solving, and proficient with desktop computer applications including internet, presentations and word processing. • Pass pre-employment screening and background checks.
Requirements include: Associates degree or at least 2 years' experience in a customer service support role. • Extensive experience in gathering and interpreting customer experience information. • Solid knowledge of online customer engagement platform channels. • Exceptional interpersonal skills and a client-centered approach. • Great organizational and time management abilities including a healthy work/life balance. • Superb communication, collaboration and forward looking perspective and attitude. • Adaptability and ability to embrace change as company processes, strategies and technologies evolve. • Advanced task management and organizational skills with primary focus on exceeding customer expectations.
Correspondence Rep - Farmington Hills, MI
Customer support representative job in Farmington, MI
Treva is seeking a full-time contracted Correspondence Rep to join our team! The position is located in Farmington Hills, MI.
Contract Details:
Must have previous administrative experience.
13 week contract (possible extension or permanent placement)
Shift: 8:30am-5pm, Monday-Friday
What We Offer Employees:
Competitive weekly pay (option of W2 or 1099) | Referral and extension bonus available*|Assistance with flight cost*|Healthcare benefits available on first day of employment |Travel stipend (must be over 50 miles one way from the facility)
*contingent and based on facilities bill rate and is worked into the contract
For a complete list of open positions, please visit ************************************************
Security Operations Center Operator
Customer support representative job in Highland Park, MI
About the Role
We seek responsible individuals to work with children aged 12 - 20 in a highly secure setting. Successful candidates are great communicators passionate about helping young people meet their individual goals and contribute to a positive peer community. The starting pay rate is commensurate with relevant experience.
As a member of the security and safety team at Spectrum's secure youth residential facility, The OCC Operator has several essential duties, which include monitoring, screening visitors, keeping an eye on youth activities within the facility and while outside for activities, transporting youth to court hearing, medical appointments and when emergencies occur, maintaining accurate records and other tasks vital to ensuring the safety and security of the facility.
We offer
Health Insurance (BCN Medical, Dental, Vision),
BlueCare Network Medical and Rx
Blue Cross Blue Shield Dental
Blue Cross Blue Shield Vision
403(b) with employer match
$25,000 in Life Insurance,
Short-term Disability,
Holiday Pay (including Juneteenth),
Paid Time Off.
Advancement opportunities.
The youth in this program may receive individual counseling emphasizing personal accountability and restorative justice. The youth worker develops professional relationships with the youth and serves as a mentor.
Must meet the following requirements
Must complete and return a record of no findings on the DHHS Clearance, a criminal history background check free of felony convictions, a physical examination which indicates satisfactory health status free from infectious diseases including TB, and physical ability to perform the functions of this job description with or without accommodation. Must have reliable transportation and a valid State of Michigan Driver's License.
Our Approach
Here at Spectrum, we believe dignity and respect are simple human gifts that belong to everyone. Since 1976, Spectrum has worked to strengthen children, families, and communities across Michigan.
Spectrum Juvenile Justice Services utilizes the Forward Focused Treatment Model©, the first evidence-based clinical treatment program developed for adolescents with serious offending behaviors. The cognitive-behavioral treatment model is based on current research in adolescent brain development and juvenile justice treatment and includes trauma-focused assessment and treatment. Treatment is guided by a developmentally informed conceptualization of each youth's risks and needs and utilizes a multimodal and multi-pronged approach.
Apply today!
Auto-ApplyClient Success Specialist
Customer support representative job in Farmington, MI
Job Description???? Join Our Mission-Driven Team as a Client Success Specialist ????Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-Time Department: Client Services
???? About the Role
At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
???? What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
???? What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
???? Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
???? Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
???? Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.