Customer Sales Representative
Customer support representative job in Tucson, AZ
Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour).
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
Key Qualifications:
Six months of sales experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
Customer Service Representative
Customer support representative job in Tucson, AZ
Career paths start at $17/hr plus bonuses (this includes an hourly base rate of $16.50 and an on-site differential of 50 cents an hour) with 40 hour work weeks.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may also require upselling of items from time to time. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
What are the qualifications to be a Customer Service Representative at Afni?
Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
Customer Support Representative - $1,000 New Hire Bonus
Customer support representative job in Tucson, AZ
Customer Service Representative
Terms: Full-time ; Onsite
Pay: $17/hr ; $1,000 New Hire Bonus
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #Tucson #JobSearch DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Auto-ApplyInside Sales/Customer Service Professional
Customer support representative job in Tucson, AZ
Are you looking for health benefits, generous compensation, paid holidays and vacation, and participation in a monthly bonus program? Feel free to apply to join our team at FASTSIGNS on Speedway in Tucson, AZ. FASTSIGNS is a proven leader in the ever-evolving sign industry.
You would bring your skills and experience in sales, customer service, computers, and organization to a company that rewards great attitude and excellent performance. If you have graphic design skills, that's a plus.
Your talent will make a positive difference with customers as you assist them in making a statement with their sign projects.
Training is provided by FASTSIGNS, and your co-workers are eager to support your efforts as you “learn the ropes.”
Our team at FASTSIGNS on Speedway values character, attitude, and teamwork. If you want to be part of a supportive, open, and dynamic environment, forward your resume today.
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyTechnical Rep - Horizon Spa & Pool Parts
Customer support representative job in Tucson, AZ
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: Horizon Spa & Pool Parts, Inc. is a pool and spa parts distributor catering to the repair parts and equipment needs of service, repair, construction, and retail companies nationwide since 1992. We maintain warehouses in Tucson and Memphis and our professional staff conducts the majority of our business over the phone, e-mail, or the Internet.
Mission/Job Scope
The Technical Sales & Support Representative Level 1 answers inbound sales calls, anticipates client needs, resolves concerns, and provides technical support on our products and services. The Technical Sales & Support Rep will also assist in developing new business opportunities by expanding Horizon's clientele base through outbound calling. Although training is provided to familiarize the candidate with our business model, prior technical field skills and sales skills must be demonstrated.
Essential Competencies
* Excellent verbal, written, and interpersonal skills.
* Professional telephone communication skills and active listening.
* Accurate sales order entry from phone and e-mail activities.
* Must demonstrate exemplary detailed record-keeping skills.
* Ability to work successfully with minimal supervision.
* Must demonstrate excellent time management skills.
* Persistence, tenacity, and an optimistic attitude.
* Drive to exceed customer expectations and contribute ideas to achieve this goal.
Qualifications
* Familiarity of major industry players along with knowledge of common practices and technologies in the aquatics industry is highly desired.
* Three to five years of repair or service experience in the aquatics industry is helpful.
* Must develop an awareness and appreciation of Horizon's business philosophy.
* Ability and willingness to seize any technical sales opportunities that may present themselves.
* Professional telephone communication skills a must.
* Persistence, tenacity, an optimistic attitude, and a high energy level are required.
* Experience and confidence making outbound sales calls.
* A strong history of driving new and current business.
* Willingness to be held accountable to performance goals by both teammates and by team leader.
Compensation Range: $20.00 - $38.00
Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
#FieldHiring
Customer Service Representative and Dispatcher
Customer support representative job in Tucson, AZ
The Plumber Tucson TrustsYellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing.
Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we're looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you.
What's in it for You?
Competitive Pay: $18 - $22 per hour starting, DOE
Weekly Hours: 34 hours per week
Opportunity to work with a high-performing and supportive team
Set Schedule:
Monday and Tuesday: 7 AM - 4 PM (in office)
Monday and Tuesday: 4 PM - 8 PM (remote)
Wednesday, Thursday, and Friday: 7 AM - 10 AM
Why You'll Love It Here
Over 40% of our team has been with us for five years or more
Strong, values-driven culture built on honesty, respect, and teamwork
4.9-star rating on Google, a testament to both our customer service and employee satisfaction
Open-door leadership and opportunities to grow your skills in the trades industry
Your New Role
As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you'll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include:
Answering inbound customer calls and scheduling plumbing services efficiently
Dispatching technicians to appropriate jobs based on skills and location
Providing schedule confirmations, updates, and customer support
Supporting management with administrative and clerical tasks
Participating in an after-hours on-call rotation
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
1-3 years of experience in dispatching and customer service
2 years of experience in administration or the home service industry
High school diploma or equivalent
Typing speed of at least 45 WPM and proficiency in Microsoft Office
Excellent communication, organizational, and multitasking skills
Ability to work in a fast-paced office setting and remain seated for extended periods
Familiarity with DESCO software (a plus, not required)
Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Member Contact Specialist
Customer support representative job in Tucson, AZ
In this role, you will be the first to point of contact for members calling into the credit union, providing prompt, accurate, and professional assistance. You will help resolve member inquires, perform account updates and transactions, and refer members to the appropriate departments when needed.
Salary: $21.00-$28.00 Per Hour Depending on Experience
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Key Responsibilities:
Provide timely and effective assistance to members via phone.
Meet established call volume goals.
Perform member identifications verification in compliance with policies.
Accurately resolve inquires or direct members to appropriate departments.
Update member contact information and perform account/loan transactions.
Identify and recommend credit union products and services to benefit members.
Review and resolve after-hour escalation calls and messages.
Assist with daily mail and correspondence distribution.
Qualifications:
Required:
Six months of similar or related experience
High school diploma or equivalent preferably
Ability to adapt to a fast-paced digital workflow
Ability to handle sensitive information with discretion
Customer service experience, preferably in financial services
Strong communication and problem-solving skills
Preferred:
Knowledge of credit union services and financial products
Bilingual abilities are a plus
What We Offer:
Generous Paid Time Off Policy
Up to 15 days in 1st year of service
Paid Time Off increases with tenure
VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
7% company match
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contribution Available
Free Vision Insurance
Life and Disability Insurance
Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
Educational Assistance
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
Auto-ApplyCustomer Service Specialist (CUSTO005799)
Customer support representative job in Tucson, AZ
SARGENT AEROSPACE & DEFENSE
Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ's, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.
Responsibilities:
Ensure safety is the foundation of daily work through vigilance and accountability
Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts
Order acknowledgement, processing, modifications, and maintenance (contract files)
Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims.
Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email
Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)
Support Finance in the resolution of unresolved invoices.
Ability to create and manage various Excel spreadsheets. Responsible for creating daily reports for leadership on a weekly basis.
Experience with contract management systems including customer portals.
Coordinate product returns, repairs, and warranty claims
Must be a team player, self-starter, problem solver, and adaptable.
Detail-oriented, well organized, and capable of thriving in fast paced environments.
Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates.
Minimum Qualifications
Associate's degree or Equivalent experience
Experience, training, and demonstrated performance in the following areas:
Sales and customer service Interpersonal skills (oral and written communication, integrity, teamwork, and respectful)
Administrative Skills (organizational, time management, planning, problem solving)
Experience Using MS Office, MS Excel, ERP Systems and customer portals
Familiarity with sales and support with cross functional technical calls
Must be a U.S. Citizen
Attendance and punctuality at work are essential functions of this position.
Preferred Qualifications
Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX
Experience as a Customer Service Specialist for the Aerospace and Defense Markets
Bachelor's or better in General Business.
Join the Sargent Legacy in Securing Our Future
RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.
In 2015, RBC acquired Sargent Aerospace and Defense.
Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles.
At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.
Sargent's continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company's commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.
Company Benefits Include:
Competitive Compensation
Bonus platforms
Holidays/Vacation/Sick Time
401k Savings & Investment Plan
Tuition Reimbursement
Medical/Dental/Vision Plans
HSA/FSA
Life & Disability Insurance
Accident/Hospital/Critical Care Plans
Pet Insurance
Gym & Rideshare Incentives
Legal Insurance/Identity Theft
Flexible Schedules
3 & 4-day work week
½ day Fridays
Dedication to our core values. Our must haves…
Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.
EEO/AA/F/M/Vet/Disabled
Distribution Ctr Customer Service Coordinator
Customer support representative job in Tucson, AZ
COMPANY: The ILS Company
DEPARTMENT: ILS Distribution Center
FLSA STATUS: Non-exempt
REPORTS TO: Distribution Center Customer Service Team Lead
Processes client's shipments and provides day to day customer service. Acts as the liaison between the customers and the warehouse, and ensures all customers' inquiries and requests are answered. Reports to Customer Service Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Communicates closely with warehouse personnel, customers, and related parties to process inbound materials and ensure processes are followed accordingly, and shipments are processed on time.
Investigates customers' inquiries and requests; answers emails, correspondence, and ensures that customers are provided with prompt, courteous, and accurate responses and resolutions.
Enters and tracks data specific to customers' needs in the cross docking or warehouse management system; maintains and updates customers' inventory in related systems, provides data to customers at their request.
Arranges transportation and tracks expedited shipments; submits bill of ladings to the transportation company.
Gathers, sorts, organizes, and records work related information; maintains and archives all records of shipments, meetings, and agreements.
Compiles, prepares, and submits to customers, carriers, management, U.S. Customs, Mexican brokers, and other related parties required documentation, including shipment orders, daily reports, invoices, manifests, etc.
Submits all U.S. Custom bond related forms and manifests regulated hazmat chemicals to U.S. Customs and all involved parties to comply with regulatory agencies.
Submits all final documentation for shipments to Import/Export and Finance departments for invoicing.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS (Education, experience, certification):
High school diploma.
Minimum of two (2) years of experience in a high-pace customer service environment.
Two (2) years of experience in a warehouse or logistics environment is preferred.
JOB KNOWLEDGE, SKILLS AND ABILITIES:
Must be able to communicate professionally, clearly and concisely, orally and in writing.
Proficiency in Microsoft Office, Excel, as well as all around technical proficiency.
Ability to prioritize multiple tasks.
Data Entry, multi-tasking, decision making, problem resolution, basic math skills for converting unit measure and calculating weights and measures for coordinating shipments and truck loads.
BENEFITS:
Health, Dental, and Vision Insurance
Company Paid Life Insurance
Company Paid Long Term Disability Insurance
401(k)
401(k) matching
Paid Time Off
Sign On Bonus
Performance Bonus
Referral Program
Tuition Reimbursement
KEY PERFORMANCE INDICATORS:
This position offers the opportunity to earn a quarterly performance-based bonus on top of base salary. The bonus is awarded based on the quality of work, process, and safety adherence.
WORKING CONDITIONS:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. High level of flexibility may be required; must be willing to be on-call or report to work after regular work hours.
Auto-ApplyCustomer Service Assitant
Customer support representative job in Tucson, AZ
Our company are actually the only 100% union tag additional benefits business around the world. With a customer foundation that includes over 40,000 unions and also associations globally, our team have actually concentrated on providing both supplementary and irreversible advantages to tireless family members for over 60 years.
Daily activities consist of Inbound and also outgoing calls, preparing consultations, performing discussions to participants of unions that request our perks, fundamental pc understanding, finishing the needed documentation, quality control, as well as management advancement.
Qualifications:
Really good spoken communication skills
Have excellent consumer association as well as interaction abilities
Upbeat & favorable perspective along with great power
Interacts properly with individuals and also groups
Maintains really good customer relationships
Customer Support and/or Consumer Purchases experience chosen
Interacts successfully along with all amounts of administration and employees
Team player
Legitimately licensed to operate in the USA/Canada/United Kingdom
Perks:
Total Perks
100% distant job
Flexible work routine with choice to work coming from property
Weekly wages and performance-based regular monthly bonus offers
Opportunity to get a totally free vacation for you and a guest to the Bahamas, Cancun, Sin City, as well as other interesting locations for an annual business convention
Customer Service Administrator
Customer support representative job in Tucson, AZ
Working in professional Pest Management is so much more than controlling pest problems. It also builds customer relationships and educates them on reducing pest problems in their homes or businesses. You don't need any prior experience to work at RIGO PEST. We offer comprehensive training programs incorporating one-on-one mentorship and on-the-job learning to ensure you have all the knowledge necessary to perform the job well.
Requirements
A high school diploma or G.E.D.
A genuine desire to learn the pest control business
A stable work history
Solid communication skills
Strong computer skills
Primary Responsibilities
Answer inbound phone calls dispatching sales and service calls
Communicate solutions and expectations to customers.
Complete data entry to support customer inquiries
Assist the Office Manager and administrative team as needed
Perform outbound activity to collect payment on all past-due accounts
Master software systems like Pest Routes, Trello, and Monday
Successful candidates will have the capacity to excel in the following areas:
Be polite and helpful over the phone
Communicate clearly and fluently
Be patient and resilient with team members and customers
Work on several things at once - for example, talk to the customer, find information on the computer, and input data.
Stay calm under pressure and work to meet objectives
Keep a pleasant demeanor when dealing with complaints and difficult situations
Learn and master procedures and customer support software packages
Customer Relations
When working with a customer, office administrators represent RIGO PEST. You must be polite, professional, and friendly. Customers are sometimes distressed by their pest problems or frustrated due to missed appointments or treatments that did not effectively eliminate their pest issues. Staff must be courteous, tactful, and clear when communicating pest management solutions to customers.
Teamwork
Our administrative and technical staff work together as a team, treating each other respectfully and putting the team's needs over their own. Administrators must be flexible and anticipate that their schedules could be interrupted if management determines that help is needed elsewhere. Friendly, respectful communication is a must to ensure effective teamwork.
Attention to Detail
Office staff must pay careful attention to details. Customer account data must be managed carefully and accurately to ensure effective pest service treatments can be effective.
View all jobs at this company
Call Center Representatives at ADAZ
Customer support representative job in Tucson, AZ
Job Description
La Fonda On The Plaza in Tucson, AZ is looking for one call center representatives to join our team. We are located on 5 N Wilmot Rd. Our ideal candidate is attentive, punctual, and engaged.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Bilingual Call Center Representative
Customer support representative job in Tucson, AZ
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCustomer Service Representative
Customer support representative job in Tucson, AZ
Customer Service Representative
Department: Customer Service
Pay Rate: Hourly (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation
Details:
In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use
Order Placement Supervision (Business to Business Relation - NO CALL CENTER TYPE INTERACTIONS)
Business Hours: Monday- Friday, 8 a.m.-5 p.m. (No Weekends)
What is Glaz-Tech Industries?
Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).
Why Glaz-Tech Industries?
Competitive Pay with Annual Performance Reviews
Health Insurance With Employer Contribution
Medical, Dental, Vision and Disability Insurance
Company Paid Life Insurance
401K Plan with Employer Contribution
Paid Vacation and 6 Paid Holidays
Company Paid Employee Discount Program
Summary
Glaz-Tech is looking for a
C
ustomer Service Representative
. We are looking for a responsible, adaptable, detailed and self-driven individual as a Customer Service Representative for our facility. The job functions include receiving customer calls, data entry of customer's orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.
The Customer Service Representative must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.
All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available.
Training on glass material will be provided.
Responsibilities may include:
Answering customer calls and being engaged with customers to understand their glass needs
Following-up with customers on the status of their purchase
Learn and use the ordering system to place glass orders
Potential to make sales calls to prospective and existing customers
Requirements:
Must possess strong computer and typing abilities
Strong interpersonal and customer service skills
Accuracy and attention to detail
Minimum Qualifications:
Must be 18 years or older
High School Diploma or equivalent
Authorized to work in the US
2 years of Customer Service Experience
Experience in the Glass industry (preferred)
Be Prepared for an Interview- Please bring photo identification
Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen
Job Type: Full time
Customer Service Representative
Customer support representative job in Tucson, AZ
This position is responsible for providing excellent customer service to the U.S. National and International Rain Bird Distributor and Retailer base. This role also involves support to sales and marketing groups, high level ERP sales systems administration, international traffic management, and data mining/refinement/presentation.
Responsibilities
* Coordinates International shipping requirements with distribution centers - coordinates and applies all appropriate country specific international shipping documentation such as commercial invoices, shippers' letter of instruction, country of origin, export controls, licenses, and trade certificates such as NAFTA
* Reviews letters of credit for international customers for viability, appropriateness, and risk reduction
* Assists in export traffic management functions including routing pickup and delivery of freight for air and ocean cargo; freight consolidation; freight quotations; selection of consolidators, brokers, and freight forwarders
* Coordinates shipping and scheduling requirements with various Rain Bird Distribution locations, freight carriers, freight consolidators, and freight forwarders
* Administer all parts of the systems set up for the order to payment portions of ERP
* Use expert level skills in Microsoft Excel to refine data presentations and support business direction or action
* Work with other departments on behalf of customer service such as Marketing, Sales, Supply Chain, etc.
* Contribute to and lead special projects, such as system improvements, high end complex ordering/billing processes, various reports, data mining, queries for pricing, business intelligence reporting, or similar
* Cross train with and potentially back-up any of several other customer support areas as needed to provide depth of operations within the functions
* Provide excellent judgment in ambiguous situations, use creative problem solving, and take action when needed
Qualifications
* 2 - 3 years' experience in some of the following areas: management information systems, customer service, order processing, field or internal sales, supply chain management, bookkeeping/accounting, experience with ERP's, or marketing experience such as entry level product management
* BS or BA degree in Marketing, Business, or Management Information Systems (MIS) or a related field; equivalent professional experience considered.
* Strong verbal and written communications skills
* Self-starter with good organizational skills and able to handle multiple tasks
DESIRED QUALIFICATIONS:
* Master's degree in Marketing, Business, or Management Information Systems and/or related field
* 3 - 5 years international logistics experience
* Possess working knowledge of irrigation products, systems, and customers
* Demonstrated success working in a team environment and leadership skills
* Bookkeeping experience is highly valued
Rain Bird is an equal opportunity employer.
Auto-ApplyWealth Management Client Associate (FP)
Customer support representative job in Tucson, AZ
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Responsibilities:
* Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
* Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
* Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
* Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
* Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
Skills:
* Account Management
* Client Management
* Customer and Client Focus
* Issue Management
* Oral Communications
* Business Development
* Client Solutions Advisory
* Pipeline Management
* Prioritization
* Administrative Services
* Emotional Intelligence
* Referral Identification
* Written Communications
* Bilingual Spanish Preferred
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
Call Center Representative
Customer support representative job in Tucson, AZ
Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
Key Qualifications
Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management.
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Sales experience: Minimum 6 months in a sales role
Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training.
Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Bilingual Spanish Customer Service Representative - $1,000 New Hire Bonus!
Customer support representative job in Tucson, AZ
Posición: Representante de Servicio al Cliente Bilingüe Bilingual Customer Service Representative Ubicación: En el sitio en 1650 South Research Loop, Tucson, AZ, 85710, EE. UU.
Términos: Tiempo completo, Debe hablar inglés y español con fluidez, Certificación bilingüe completada en el momento de la entrevista; Presencial; Debe vivir a menos de 25 millas de 1650 S. Research Loop, Tucson, AZ
Terms: Full-time, Must be fluent in both English & Spanish, Bilingual certification completed at the time of the interview; Onsite ; Must live within 25 miles from 1650. S. Research Loop Tucson, AZ
Pago: $ 18 / hora, + $ 1000 Bono de nueva contratación
Pay: $18/hr, +$1000 New Hire bonus
Únete al equipo de Alorica
En Alorica, estamos redefiniendo lo que significa ser un líder mundial en servicio al cliente y experimentar una interacción a la vez. Con Alorica en casa y ubicaciones en 18 países de todo el mundo, ofrecemos infinitas oportunidades profesionales, desde servicio al cliente, capacitación y soporte técnico, hasta administración, reclutamiento y más. ¡Y estamos orgullosos de decir que más del 70% de nuestros líderes son promovidos desde adentro!
Pero eso no es todo... también brindamos una gama completa de beneficios para ayudar a nuestros empleados a lograr el bienestar financiero, emocional, mental y físico, incluido el apoyo a sus propias comunidades a través de Making Lives Better with Alorica (MLBA). MLBA es nuestra galardonada organización benéfica interna sin fines de lucro que se enfoca en empoderar a las personas a través del trabajo centrado en la misión.
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Resumen del trabajo
Como parte del equipo de Alorica, ayudarás a nuestros clientes abordando las inquietudes de sus clientes, brindando soporte y resolviendo problemas.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsabilidades y deberes
* Ayudar a los clientes con los problemas e inquietudes que experimentan durante el uso del producto y/o servicio.
* Documentar la información relacionada con las llamadas con fines de auditoría e informes
* Mantener y actualizar la información del cliente según sea necesario
* Aumente las ventas de los clientes actuales en servicios nuevos o mejorados
Responsibilities and Duties
* Assist customers with issues and concerns they are experiencing during the use of the product and/or service
* Document call-related information for auditing and reporting purposes
* Maintain and update customer information as necessary
* Upsell current customers on new or enhanced services
Requisitos
* Habla inglés y español con fluidez
* Diploma de escuela secundaria o GED
* Debe vivir a menos de 25 millas de 1650 S. Research Loop, Tucson, AZ
* La experiencia de servicio al cliente es una ventaja
* Fuertes habilidades de navegación por computadora
* Familiaridad con las aplicaciones de Microsoft Office (Word, Excel)
* Excelentes habilidades de comunicación oral y escrita.
* Habilidades excepcionales de escucha/comprensión
* Profesional y cortés
* Orientado al cliente
Requirements
* Fluent in both English and Spanish
* High school diploma or GED
* Must live within 25 miles from 1650. S. Research Loop Tucson, AZ
* Customer service experience is a plus
* Strong computer navigational skills
* Familiarity with Microsoft Office applications (Word, Excel)
* Excellent oral and written communication skills
* Exceptional listening/comprehension skills
* Professional and courteous
* Customer-oriented
Ambiente laboral
* Trabajo regular realizado en un entorno de centro de llamadas con clima controlado
* Uso continuo de sistemas telefónicos y informáticos
Work Environment
* Regular work performed in a climate-controlled, call-center environment
* Ongoing usage of phone and computer systems
Demandas físicas
* Trabajo sedentario constante
Physical Demands
* Constant sedentary work
Beneficios
* Cobertura de salud, dental y de la vista/HSA
* PTO
* Pago diario o semanal opcional
* Plan de jubilación 401K
* Programas de liderazgo
* Capacitación pagada y reembolso de matrícula
* Programa de descuentos para empleados que incluye, entre otros, comestibles, viajes, seguros, planes telefónicos, salud y bienestar, y artículos para mascotas
* Programa de asistencia al empleado
* Prestaciones voluntarias adicionales
Benefits
* Health, dental, and vision coverage/HSA
* PTO
* Optional daily or weekly pay
* 401K retirement plan
* Leadership programs
* Paid training and tuition reimbursement
* Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
* Employee assistance program
* Additional voluntary benefits
Próximos pasos
* Colocar una aplicación
* Complete su evaluación en línea si corresponde
* Nuestro equipo revisará su solicitud
* Si se selecciona para seguir adelante, nuestro equipo hará un seguimiento directo
Next Steps
* Place an application
* Complete your online assessment if applicable
* Our team will review your application
* If selected to move forward, our team will follow up directly
DESCARGO DE RESPONSABILIDAD: La información anterior en esta descripción ha sido diseñada para indicar la naturaleza general y el nivel de trabajo realizado por los empleados en esta clasificación.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Auto-ApplyDistribution Ctr Customer Service Coordinator
Customer support representative job in Tucson, AZ
Job Description
COMPANY: The ILS Company
DEPARTMENT: ILS Distribution Center
FLSA STATUS: Non-exempt
REPORTS TO: Distribution Center Customer Service Team Lead
Processes client's shipments and provides day to day customer service. Acts as the liaison between the customers and the warehouse, and ensures all customers' inquiries and requests are answered. Reports to Customer Service Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Communicates closely with warehouse personnel, customers, and related parties to process inbound materials and ensure processes are followed accordingly, and shipments are processed on time.
Investigates customers' inquiries and requests; answers emails, correspondence, and ensures that customers are provided with prompt, courteous, and accurate responses and resolutions.
Enters and tracks data specific to customers' needs in the cross docking or warehouse management system; maintains and updates customers' inventory in related systems, provides data to customers at their request.
Arranges transportation and tracks expedited shipments; submits bill of ladings to the transportation company.
Gathers, sorts, organizes, and records work related information; maintains and archives all records of shipments, meetings, and agreements.
Compiles, prepares, and submits to customers, carriers, management, U.S. Customs, Mexican brokers, and other related parties required documentation, including shipment orders, daily reports, invoices, manifests, etc.
Submits all U.S. Custom bond related forms and manifests regulated hazmat chemicals to U.S. Customs and all involved parties to comply with regulatory agencies.
Submits all final documentation for shipments to Import/Export and Finance departments for invoicing.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS (Education, experience, certification):
High school diploma.
Minimum of two (2) years of experience in a high-pace customer service environment.
Two (2) years of experience in a warehouse or logistics environment is preferred.
JOB KNOWLEDGE, SKILLS AND ABILITIES:
Must be able to communicate professionally, clearly and concisely, orally and in writing.
Proficiency in Microsoft Office, Excel, as well as all around technical proficiency.
Ability to prioritize multiple tasks.
Data Entry, multi-tasking, decision making, problem resolution, basic math skills for converting unit measure and calculating weights and measures for coordinating shipments and truck loads.
BENEFITS:
Health, Dental, and Vision Insurance
Company Paid Life Insurance
Company Paid Long Term Disability Insurance
401(k)
401(k) matching
Paid Time Off
Sign On Bonus
Performance Bonus
Referral Program
Tuition Reimbursement
KEY PERFORMANCE INDICATORS:
This position offers the opportunity to earn a quarterly performance-based bonus on top of base salary. The bonus is awarded based on the quality of work, process, and safety adherence.
WORKING CONDITIONS:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. High level of flexibility may be required; must be willing to be on-call or report to work after regular work hours.
Customer Service Representative
Customer support representative job in Tucson, AZ
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $0.16 - $0.22 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
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