Customer Support Specialist
Customer support representative job in Southaven, MS
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
Customer Service Representative 1
Customer support representative job in Southaven, MS
Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Service Rep fill a 1-year assignment in the Gulfport, MS area.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
Job Title: Customer Care Representative 1
Work Location: Gulfport, MS
Estimated Start Date: 1/12/2026
Estimated Duration of Job Assignment: 12/31/2026
Overview
Our team of Customer Service Representatives assists customers Monday-Friday 7 a.m. - 7 p.m. (subject to change based on the needs of the business). We also provide 24/7 support for outages and emergencies. Our team is the best in class at helping our customers during major storms. As such, weekends and holiday work will also be required as needed to support storm restoration and emergency activities. We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services, reporting emergency situations, and other general inquiries.
Role
We take pride in serving our customers and communities and expect our team members to do the same. If you are honest, dependable, and excel in serving others, you will find this role fulfilling and impactful. We're looking for candidates who are:
Excited to be a part of a team.
Naturally curious and take pride in resolving issues.
Kind and efficient
Empathetic and resourceful
Willing to make important decisions.
Excellent at figuring out solutions to problems.
Dependable and possess the resilience to work diligently, even in challenging circumstances.
Self-aware and have the drive to take ownership of their career.
If you are dedicated to delivering excellent customer service to customers with high expectations, we encourage you to apply. We provide training, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service. This position is located in Gulfport, MS and on-site reporting is required.
Job Responsibilities
Explaining billing issues and understanding common causes of high bills
Initiating transferring and disconnection of electric service while offering products and services that meet our customers' needs.
Discussing general customer inquiries
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
SKILL SETS & EXPERTISE:
Functional Expertise
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options.
Process service orders.
Respond to service and rate questions as well as billing inquiries.
Update and maintain customer Personally Identifiable Information (PII)
Adhere to established policies, procedures and quality standards for work performed.
Report service disruptions (i.e., system outages and technical issues)
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Clearly document all customer interactions
Accountable for consistently meeting individual performance metrics including call handling and call quality expectations.
Business Acumen:
Must be able to work in a 24/7 working environment, where shifts change due to business needs and seasons.
Must be able to work required overtime and fulfill on-call obligations.
Maintain working knowledge of all company products and services.
Responsible for maintaining the security of customer records.
Engagement:
Participate in activities designed to improve customer satisfaction and business performance.
Manage peer relationships in a manner that supports trust and teamwork.
Is this position supporting a government-related project? No
Does worker require NERC/CIP access? No
This position does not require driving (excluding commute)
This position does not require personal protective equipment
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
Technical Service Representative
Customer support representative job in Memphis, TN
Be the Hands-On Expert Keeping Office Technology Running
Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running-and customers happy.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This Role Is All About Hardware-You'll:
Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
Perform preventative maintenance and part replacements
Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
Provide basic training to end users on hardware functions
Work independently in the field, while staying connected with your service team
Keep detailed service records and submit mileage, payroll, and call reports
Maintain a clean and professional appearance (yourself and your company vehicle)
Why You'll Love It:
You're not stuck at a desk-you're out solving real problems hands-on
Every day is different, with new challenges and new customers
You'll get training and support to keep learning and advancing
You're part of a team that values craftsmanship, service, and reliability
Work Environment
This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.
Physical Demands
Must be able to drive long distances to service a device.
Must be able to carry a tool bag weighing up to 30lbs.
Must be able to lift to 100lbs to assemble some device components.
Must be able to move equipment (machines typically have casters) to access components.
Position Type/Expected Hours of Work
Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
Special circumstances may require the need to work late or on a weekend.
Occasional travel on weekends for manufacturer training.
Travel
Daily travel between customer locations.
Occasional travel to attend training or team meetings.
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
Two-year technical degree.
Prior electrical/mechanical/computer experience.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative
Customer support representative job in Memphis, TN
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Relations Specialist
Customer support representative job in Memphis, TN
GOSSETT MOTOR CARS
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities.
JOB SUMMARY
We are currently seeking a Customer Relations Specialist to join our team.
We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises.
Responsibilities
Answer incoming sales calls
Schedule appointments
Communicate with callers in a professional, friendly, and efficient manner
Provide basic information to callers who have general inquiries
Respond to all sales leads on time
Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance
Become an automotive product expert
Qualifications
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers and employees while handling multiple tasks simultaneously
Gossett Motor Cars Benefits:
Team-oriented environment
Advancement opportunities
Affordable Medical Plan
Paid vacation (3 weeks)
Employee car purchase program
On-site mobile health clinic
Auto-ApplyBusiness Services Specialist BO - Floater
Customer support representative job in Germantown, TN
Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.
Essential Functions Statement(s)
Greets visitors and patients to determine their needs and directs them accordingly
Collects appropriate documentation from patient and enters into PM system
Collects copay, coinsurance or other balances owed on account
Prints billing slip for physician to mark services performed
Schedules follow-up appointments and cancels patient appointments due to no show
Enters charges same day of service
Codes diagnosis
Reconciles payments daily
Ensures that claims are in drop status at charge entry
Maintains cash drawer for making change and balances it daily
Verifies that all billing slips are submitted at the end of the day
Prints appropriate registration forms from medical record system for future appointments
Obtains precertification
Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
Medical / Dental / Vision Insurance
HRA Option
Flexible Spending Account
Basic Life Insurance
Voluntary Life Insurance Option
Long-Term Disability
Voluntary Short-Term Disability
Accident Insurance
Critical Illness Insurance
401(k) Plan Matching + Profit Sharing
Employee Assistance Program
Paid Time Off
8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
Auto-ApplyCustomer Sales and Service Representative
Customer support representative job in Memphis, TN
We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
As a member of the Applied Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center.
Why join us?
There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc.) we also provide:
A LASTING CAREER - Career path for this role is moving up to a sales or management career.
Professional development and training
Great work/life balance
What you'll do:
This isn't a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude - (don't worry, as long as you don't feel overwhelmed at assembling furniture, that's enough of an aptitude for us to teach you.)
Requirements:
6 months + of customer service, call center or inside sales experience
High school diploma or equivalent
Excellent interpersonal and communication abilities
Solid organizational skills, including the ability to manage multiple competing priorities
Apply now for our industrial customer service rep role and watch your ideas and input drive what's next for our business.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
Auto-ApplyCustom Cabinet Sales Rep.
Customer support representative job in Memphis, TN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Memphis area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Sales and Service Representative
Customer support representative job in Memphis, TN
Job Description
A Farmers Insurance Customer Sales and Service Representative provides customer support by answering inquiries, resolving issues, and managing accounts, while also generating sales by providing quotes, cross-selling products, and asking for referrals. Key responsibilities include handling a variety of customer interactions via phone and email, documenting records, maintaining product knowledge, and meeting sales goals.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Take premium payments from customers.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new business through leads & referral sources.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Exceptional Business Writing and Editing Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Strong work ethic and leadership skills.
Client Relationship Specialist
Customer support representative job in Memphis, TN
Veteran Marketing Group is a growing organization driven by results, passionate about exploring potential, and dedicated to obliterating the boundaries that define success. Our goal is to exceed client expectations and provide superior customer service with every interaction. The entry level team is responsible for building upon existing sales systems and ensuring continual brand satisfaction in our Southeast division. So, if you are excited about growing with a nationally known brand and jump starting a career, this role is perfect for you!
BASIC RESPONSIBILITIES:
· Exceeding weekly sales goals both as an individual and as a team
· Relationship building with current and prospective clients
· Effectively executing sales systems and product campaigns
· Attending/leading and scheduling product presentations
· Professional networking and relationship building
· Managing client accounts and appointments
CANDIDATE REQUIREMENTS:
· Stellar interpersonal skills
· Critical thinking and problem solving ability
· Positive and professional attitude
· Ability to work in a fast paced environment
· Self-motivated team player
· Unmatched work ethic
Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
Auto-ApplyCustomer Service Coordinator Float Pool
Customer support representative job in Memphis, TN
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
One year's current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Proficient with 10-key.
Licensure
None
Minimum Required
Preferred/Desired
Call Center Representative
Customer support representative job in Memphis, TN
Job Description
Full-Time Call Center Representative
Anserfone is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
Accurately gather and relay essential information, ensuring all message details are thorough and precise.
Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.
Qualifications:
A welcoming voice and an upbeat, professional tone.
Strong command of the English language, including excellent spelling and grammar.
Proficiency in a Windows-based computer environment.
Ability to type 35 words per minute or more.
Excellent attendance record.
Availability to work one weekend day
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
Compensation: $16/hr
Full-time employees are eligible for a robust benefits package including:
Employee Stock Ownership
Comprehensive Medical, Dental, and Vision Benefits
Paid Vacation
Traditional 401K with company matching
Free Life Insurance Policy
Legal Assistance
Shifts:
Full-Time - 40 hours per week, 10-hour shifts
Must be available to work a weekend day (Sat or Sun each week)
Training: M-F, 9am-4pm. Training will last approximately one week. On your second week, you will move to your new set schedule.
Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Job Posted by ApplicantPro
Call Center Representative - Mays and Schnapp
Customer support representative job in Memphis, TN
Job DescriptionResolve Pain Solutions is committed to improving the quality of life for individuals experiencing chronic and acute pain. We are seeking a dynamic Call Center Representative for a growing, multi-site healthcare organization. This position will be based at our Mays & Schnapp location in Memphis, TN.
We offer comprehensive, patient-centered care through innovative treatment plans, clinical expertise, and compassionate service. Our team of healthcare professionals strives to ensure every patient feels heard, respected, and supported on their journey to pain relief.
Position Summary
As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism.
Key Responsibilities
Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner.
Schedule, reschedule, and confirm appointments according to provider availability and patient needs.
Verify insurance eligibility and coverage and collect or update patient demographic and contact information.
Triage calls appropriately, transferring to clinical staff or other departments as needed.
Document all patient interactions accurately in the electronic medical record (EMR) system.
Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care.
Manage high call volume while maintaining quality service standards and productivity metrics.
Qualifications
High school diploma or equivalent (required).
Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting.
Familiarity with medical terminology, insurance verification, and EMR systems is a plus.
Bilingual in English and Spanish is a strong advantage.
Excellent verbal and written communication skills.
Ability to handle confidential information with discretion and comply with HIPAA regulations.
Strong organizational and multitasking abilities.
Compassionate, patient-focused mindset.
Powered by JazzHR
rw Jye9Yo2k
Dental Call Center and Insurance Specialist-Brink & White
Customer support representative job in Memphis, TN
Job Description
We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.
WHO WE ARE:
At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.
Visit our Website: *********************************
WHO WE ARE LOOKING FOR:
Someone who has strong communication skills.
Ability to understand and interpret policies, procedures and account notes.
Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness.
Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.
Someone who is detail oriented and has strong organizational skills.
Strong PC and data entry skills.
Bilingual is a plus!
RESPONSIBILITIES:
Answer incoming calls and address patient inquiries in a friendly and professional manner.
Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
Provide information about services, insurance, and other relevant details.
Handle patient concerns and resolve issues promptly.
Maintain accurate records of calls and patient interactions.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages!
Brink & White participates in E-Verify.
Call Center Representative
Customer support representative job in Bartlett, TN
Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.
**The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.**
Earn a **$1 raise after your first 30 days** - plus **another $1 after 90 days!** We love celebrating progress and commitment early on.
**What are we looking for?**
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
+ You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
+ You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
+ You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
+ You must be at least 16 years of age.
**Responsibilities:**
+ Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
+ Ability to achieve and maintain performance standards
+ A Customer Maniac who can work independently
+ Support marketing of products
+ Able to interact with all levels of management and customers in a professional manner
+ Assist and mentor new call center representatives
+ Adhere to company processes and guidelines
**Job Requirements Qualifications:**
+ Customer Relations and interpersonal skills
+ Personal Computer skills
+ Communication (verbal and written) skills
+ Mathematical skills
+ Work both independently and within a team environment
+ Call center experience preferred
+ Strong work ethic
+ Flexibility with schedule
Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you!
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Senior Client Specialist - Asset Based Lending and International
Customer support representative job in Memphis, TN
The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Open new accounts and ensure complete, accurate documentation is obtained from clients
- Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements
- Image and index all deposit and client documentation to ensure proper recordkeeping
- Perform account maintenance, including adding/removing signers and updating client records
- Respond to client inquiries regarding bank products, services, account details, and policies; conduct account research, file and process fraud claims
- Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs
- Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients
- Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues
- Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit
- Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation
- Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients
- Assist in generating reports from banking systems and platforms, accurately compiling relevant data in alignment with line of business and reporting needs, if requested
- Assist with the preparation of bank materials, such as presentations, reports, client communications, or product information packets to support relationship management and client engagement strategies, if requested
- Perform other duties and responsibilities as assigned
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
High school diploma or equivalent and 5+ years of experience or equivalent combination of education and experience.
**COMPUTER AND OFFICE EQUIPMENT SKILLS**
Microsoft Office suite
**CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)**
None required
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Dental Call Center and Insurance Specialist-Brink & White
Customer support representative job in Bartlett, TN
We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.
WHO WE ARE:
At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.
Visit our Website: *********************************
WHO WE ARE LOOKING FOR:
Someone who has strong communication skills.
Ability to understand and interpret policies, procedures and account notes.
Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness.
Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.
Someone who is detail oriented and has strong organizational skills.
Strong PC and data entry skills.
Bilingual is a plus!
RESPONSIBILITIES:
Answer incoming calls and address patient inquiries in a friendly and professional manner.
Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
Provide information about services, insurance, and other relevant details.
Handle patient concerns and resolve issues promptly.
Maintain accurate records of calls and patient interactions.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages!
Brink & White participates in E-Verify.
Auto-ApplyCustomer Service Coordinator- GI Specialists
Customer support representative job in Memphis, TN
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
One year's current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Proficient with 10-key.
Licensure
None
Minimum Required
Preferred/Desired
Senior Client Specialist - Asset Based Lending and International
Customer support representative job in Memphis, TN
The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Open new accounts and ensure complete, accurate documentation is obtained from clients
* Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements
* Image and index all deposit and client documentation to ensure proper recordkeeping
* Perform account maintenance, including adding/removing signers and updating client records
* Respond to client inquiries regarding bank products, services, account details, and policies; conduct account research, file and process fraud claims
* Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs
* Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients
* Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues
* Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit
* Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation
* Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients
* Assist in generating reports from banking systems and platforms, accurately compiling relevant data in alignment with line of business and reporting needs, if requested
* Assist with the preparation of bank materials, such as presentations, reports, client communications, or product information packets to support relationship management and client engagement strategies, if requested
* Perform other duties and responsibilities as assigned
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
High school diploma or equivalent and 5+ years of experience or equivalent combination of education and experience.
COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube
Mortgage Warehouse Client Specialist
Customer support representative job in Germantown, TN
The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services.
The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems.
**Essential Duties and Responsibilities:**
+ Receive credit line advance requests from clients and verify accuracy and data integrity.
+ Set-up mortgage loan collateral description as specified by clients.
+ Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients.
+ Provide wire tracking information as needed by clients.
+ Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers.
+ Interact with clients to determine which mortgage loans are being purchased by secondary market.
+ Perform payment transactions in loan system as specified by clients.
+ Receive and review collateral (original mortgage notes) from clients.
+ Interact with clients to resolve collateral discrepancies/issues.
+ Image collateral and file electronically in loan system.
+ Perfect collateral by preparing and attaching bailee notices.
+ Send perfected collateral to destination specified by clients.
+ Receive and manage returned collateral.
+ Perform EOD balancing of both monetary and collateral activity.
+ Prepare and disseminate daily and monthly reports for internal and client use.
**Education and/or Work Experience Requirements:**
+ 0-2 years of general banking, transaction and customer support experience
+ Accurate typing, spelling and grammar skills.
+ Proficient with applicable computer software.
+ Excellent written and oral communication skills.
+ Analytical and customer support skills.
+ Strong organizational skills.
+ Strong customer service skills.
+ Strong problem resolution skills.
+ Decision making skills.
+ Critical thinking skills
+ Leadership skills.
**Physical Requirements:**
+ Precise hand/eye coordination
+ Basic keyboarding or other repetitive motions
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.