Customer support specialist jobs in West Lafayette, IN - 242 jobs
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Customer Service Representative
Ledvance
Customer support specialist job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 13h ago
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FLUIDCARE Technician I
Quaker Chemical Corporation 4.6
Customer support specialist job in Crawfordsville, IN
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.
FLUIDCARE is Quaker Houghtons fluid management program designed to enhance the efficiency of operations at customer facilities. The dedicated teams focus on providing critical insights through reporting and data management, helping clients optimize their fluid usage. This program not only supports fluid optimization but also empowers customers to make informed, data-driven decisions regarding their chemical needs.
Shift Time: 7a-7p (4 days on; 4 days off schedule)
Position Summary:
Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support.
Job Accountabilities:
* Participate in addition of chemicals; including coolants, greases, oils, lubricants, and cleaners as directed by site staff.
* Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits.
* Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required.
* Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports.
* Assist in routine maintenance on customers equipment and fluid systems including product additions, filter changes, etc. as directed.
* Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
* Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
* Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner.
* Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis
* Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
* May work in manufacturing environment with union associates.
* Interact with customers production and technical personnel and other suppliers.
* May be required to operate hand tools, shop tools and equipment.
* May require working flexible hours.
* Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician this may include operating a fork truck, recycling equipment, etc.
* Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghtons Life Saving Rules.
Work Environment:
* Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
* Ensure a safety mindset throughout designated area of responsibility.
* Maintain the highest EHS standards while at customers site.
Education, Experience, Skills & Competencies:
Education
High school diploma or GED required. May be required to obtain certifications/licenses.
Experience
Minimal to no experience in manufacturing environment required.
Skills and Competencies
* Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills.
* Sufficient skills for data entry (MS excel and word) and reporting activities.
* Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking.
The employee will be required to perform these functions:
* · May be required to lift up to 50 pounds
* · May be required to stand for long periods and walk great distances daily
* · Routinely required to use hands to finger, handle or feel and reach with hands and arms.
* · May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear
* · May be required to work in small spaces and high locations
EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:***************************************
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Customer support specialist job in West Lafayette, IN
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00302 West Lafayette, IN-West Lafayette,IN 47906Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$29k-49k yearly est. Auto-Apply 60d+ ago
Alumni Engagement Specialist
Purdue for Life Foundation
Customer support specialist job in West Lafayette, IN
Job DescriptionDescription*We will begin reviewing applications for this position on February 2nd. Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here.
Position Summary
The Alumni Engagement Specialist- Alumni Networks and Educational Experiences, is a new role, created to support a new and growing team composed of four pillar areas of alumni engagement at the Purdue for Life Foundation, including: Affinity Networks, International Engagement, Lifelong Learning and Alumni Travel. This role is specifically designed with cross-functional responsibilities, with each connected to a primary pillar area but with broader, future application throughout all Engagement program areas. This position will help build & maintain support structures critical to growing broader alumni, friend and fan engagement with Purdue's 600,000+ community of Boilermakers globally.
Responsibilities
Establish and support
Affinity Interest Networks
, to engage alumni seeking future formal recognition as an alumni Affinity Network
Establish and manage
Alumni Experts Roster
, engaging self-identified subject matter and career field experts to feed mentorship, speaker, panels, recruitment, and numerous other alumni representation roles within the Alumni Networks and Educational Experiences (ANEE) team and beyond. This will include recruitment of new volunteers and stewardship of past volunteers.
Facilitate Alumni Connections for ANEE program areas.
Outreach to new alumni to connect to Purdue for Life Engagement programs, through student organization outreach, recent alumni targeted communications & programs (i.e. summer send offs, young alumni travel, etc.)
Recommend and carry out new opportunities for membership engagement (Purdue Alumni Association) through coordination with relevant PFLF units, through ongoing PAA member engagement interest surveys.
Assist with International Faculty Ambassador program and international travel receptions, connecting alumni visitors to local alumni around the world.
Oversee BrightCrowd (alumni e-books) support & implementation in ANEE, Engagement and PFLF programs, including creation of new books, managing invitations & photos, and data flows to CRM.
Manage necessary data and reporting for relevant program areas.
Use of Salesforce Ascend & Analytics for accessing relevant alumni data and requesting custom reports as needed (i.e. travel mailing lists).
Routine data processing including i.e., alumni contact information updates/campaigns, event registration reports, non-alumni data transfer, contact reports and database coding, alumni engagement data reporting, etc.
Establish and create ongoing contact information campaigns targeting international alumni audiences (BrightCrowd, social media ads, PDOG and related contests, alumni ambassador geographic area list projects, etc.)
Support team initiatives including website development/maintenance, social media outreach and other administrative team tasks
Provide excellent and timely customer service to volunteers, alumni, University partners and other constituents.
Required Skills, Knowledge and Abilities
Excellent communications skills, both written and verbal
Demonstrated ability to interact with a wide range of individuals and collaborate in a team environment
Detail-oriented and strong organizational skills, including ensuring accuracy for all program and event details
Ability to multitask, supporting multiple volunteers/networks, programs & initiatives at any one time
Self-directed, with an ability to work independently and collaboratively as needed, while taking initiative and responsibility for tasks and projects with minimal supervision
Flexible and solution-oriented
General understanding of Advancement (alumni relations, development, etc.) as a profession
Familiarity with Salesforce CRM is preferred but not required
Ability to work in a hybrid capacity, with up to 4 days a week in office
Required Education, Experience and Benefits Summary
Bachelor's degree required
A minimum of one year of customer service, project management, event planning experience and/or program administrator role experience
Self-directed and able to work autonomously
Experience working in higher education settings
Experience with a relationship-focused role in a professional setting
Cross-cultural communication and or prior experience traveling, working, living, or studying abroad for extended periods and/or independently preferred
Job Level: Professional 2
Benefits Summary for eligible employees:
10 paid holidays per year.
Accrue up to 22 vacation days a year.
Traditional pre-tax 403(b) and Roth retirement plans available.
10% employer contribution to your retirement plan and immediate vesting.
Health Savings Account- earn up to $450 annually towards medical expenses.
Employer funded Preventative Dental and Vision insurance.
Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.
$28k-45k yearly est. 15d ago
Sr Customer Service Specialist
Carrington Mortgage Services, LLC 4.5
Customer support specialist job in Westfield, IN
Come join our amazing team and work a hybrid schedule! The Sr Customer Service Specialist for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
* Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
* Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
* Refer more complex or complicated calls to qualified team member.
* Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
* Track, follow-up and complete customer call backs to ensure inquiry resolution.
* Collect payments whenever necessary and appropriate.
* Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
* Research and resolve a wide variety of customer questions/issues.
* Resolves and/or addresses complex customer problems or questions.
* Perform other duties as assigned.
What you'll need:
* High school diploma or equivalent work experience
* Three (3) to four (4) years' customer service/call center experience in a high volume telephone contact environment
* Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly 16d ago
Caregiver Service Specialist
Help at Home
Customer support specialist job in Lafayette, IN
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Caregiver Service Specialist** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and update to date in all systems
+ Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
+ Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
+ Proactively reaches out to new caregivers to welcome and support them.
+ Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
+ Reviews caregiver satisfaction surveys and takes actions where needed.
+ Appropriately handles caregiver questions and issues
+ Performs other related duties as assigned.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills; ability to multitask and manage multiple responsibilities.
+ Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Basic computer literacy and typing skills.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or GED required.
+ One (1) to two (2) years of customer service or related experience.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.
$32k-53k yearly est. 11d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer support specialist job in Burlington, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
Customer Service Representative I // Whites town IN 46075
Mindlance 4.6
Customer support specialist job in Whitestown, IN
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Business Customer Service Representative I
Location 4750 East 450 South, Whites town IN 46075, USA
Division Healthcare
Contract 3 Months
Work Schedule M-F 8:30AM - 5:00PM EST
Qualifications
Essential Functions
· Performs outbound calls to members and doctors' offices to notify outcome of prior authorization, case details, and coverage dates
· Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion
· Monitors requests via e-mail for outbound call notifications
· Requires proficiency in typing, communication, and customer service
· Additional duties as assigned
If you are available and interested then please reply me with your “Chronological Resume” and call me on **************.
Additional Information
Thanks & Regards,
Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************
*************************
$29k-36k yearly est. Easy Apply 60d+ ago
Client Liaison
Purdue University 4.1
Customer support specialist job in West Lafayette, IN
We are seeking a dedicated and efficient Client Services Liaison to join our veterinary team. The ideal candidate will facilitate veterinary clients' needs throughout their visit, including communication with service departments, processing paperwork, handling financial transactions, and scheduling appointments. This role requires a strong working knowledge of hospital workflows and processes to provide excellent service to clients and patients.
Key responsibilities include preparing client bills with appropriate discounts, collecting deposits and balances, and maintaining confidentiality per hospital policies. The liaison will also determine the urgency of emergencies and find alternative solutions for upset clients. The position is primarily 8am-5pm but may vary based on departmental needs. Additionally, the role involves covering the reception desk, performing miscellaneous duties, and attending monthly staff meetings. Occasional on-call shifts for Saturday mornings and some holidays are required.
The salary for this position will start around $16-$19 an hour based on experience, plus benefits.
What We're Looking For:
Education and Experience
Qualified candidates will need:
* High School Diploma/GED.
* One year of clerical experience in a medical clinic/veterinary office or related customer service experience.
Skills Needed:
* Personable with people
* General Computer Skills
* Strong Customer Service skills
* Proficient Data Entry skills
* Cash Handling experience
* General cleaning
* Multi-tasking
* Strong Communication Skills
Additional Information:
* To learn more about Purdue's benefits summary CLICK HERE
* Purdue will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible For Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
Career Stream
Administrative and Operational Support 2
* Pay Band S035
* Job Code #20002463
Link to Purdue University's compensation guidelines: **************************************************************
EOE
Purdue University is an EO/EA employer.
Apply now
Posting Start Date: 1/13/26
$16-19 hourly 7d ago
Help Desk Customer Service Technician I
Time-O-Matic, Inc.
Customer support specialist job in Danville, IL
Responsibilities * Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users. * Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
* Maintain detailed customer records inCustomer Service database regarding each service/support call, email, and chat.
* Perform other various special software and engineering assignments or duties as required.
* Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
* Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Qualifications/Skills:
* Solid understanding of basics of networking (not simply computer operation) is required.
* Basic understanding of electronics - including college coursework
* NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
* Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
* Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Education and Licensing
* HS Diploma/GED combined with relevant work experience OR
* AA/AAS/AS degree in technical field (or military equivalent) OR
* BS in EE, EET, CE, ECE, MIS or IT or similar technical field
Benefits
* Medical
* Dental
* Vision
* Company Paid Life/ADD
* Voluntary Life/ADD
* Dependent Life/ADD
* 401k with Employer Match
* Vacation
* Personal Time
* Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
* Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered.
$32k-44k yearly est. 60d+ ago
Account Support Rep
Global Channel Management
Customer support specialist job in West Lafayette, IN
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Account Support Representative needs 3+ years experience delivering
services in a client environment Full range of experience in Services
Delivery positions
Account Support Representative requires:
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client
Download and install files (fonts, drivers, etc
Account Support Representative duties:
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
Additional Information
$16/hr
12 months
$16 hourly 1d ago
Seed Representative
Beck's Superior Hybrids 3.5
Customer support specialist job in Atlanta, IN
We're leaders. Innovators. Perfectionists. Constantly improving our products and practices, with our customers always at the forefront of everything we do. We're the largest family-owned, retail seed company in the country and we're looking for qualified leaders like you to help us grow. When you join Beck's, you join a family. And it's what we do together that sets us apart.
Are you a natural leader who's passionate about helping farmers? Are you a master at building lasting relationships and understanding customer needs like no other? Do you thrive in creating meaningful connections and driving sales success through impeccable understanding of client requirements? If so, we want you on our team! This position is responsible for driving sales growth in a specified area of focus through general customer accounts and dealer recruitment efforts, dealer development and dealer management. Additionally, this position is expected to promote and support the company vision, policies, programs and products by setting clear expectations and coaching the dealer team to meet such expectations.
We are looking for Agriculture Sales Professionals located within our North East Illinois marketing territory, specifically in DeKalb, Boone, & McHenry counties.
As a member of the Beck's Family of employees, all full-time employees are eligible for a generous benefits package:
Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
Company Christmas Party, $200 Merchandise Allowance, & Much More
Responsibilities:
Set clear expectations:
Communicate regularly with assigned dealers and general customers
Define expectations and responsibilities for dealers
Hold dealers accountable for meeting or exceeding expectations and responsibilities
Provide feedback to Area Team Leader
Dealer recruitment:
Identify areas that do not have adequate dealer representation
Identify, recruit and hire quality dealers
Dealer development and dealer management:
Listen and ask questions of assigned dealers and their customers
Stay positive
Encourage collaboration and teamwork across the dealer network
Develop strategic plans and goals for assigned dealers
To retain and grow sales and build customer relationships
To develop personally via continuing education and training
Deliver tough messages to dealers when needed
Reward performance and teamwork
Ensure the dealer network within the specific area is healthy and productive
Work closely with appropriate team members to coordinate aspects of individual dealerships to include, but not limited to, licensing, collection of accounts, troubleshooting calls, orders, inventory and distribution
Perform other related duties as may be required by the Area Team Leader, Regional Business Manager or the Director of Sales and Marketing
Requirements:
1. Education and Training:
Bachelor of Science Degree in Agronomy, Ag Economics, Marketing, Sales or ten (10) years of work experience in an agriculture related field
CCA desirable
Must possess and maintain a valid driver's license and insurable driving record as determined by Beck's automobile policy
This is a safety-sensitive position.
2. Technical knowledge:
Proficiency with relevant computer and software skills
Excellent communication skills both verbal and written
Basic understanding of sales, negotiation, and management skills
Ability to identify and resolve agronomic challenges
Chauffeur License or equivalent is required
3. Physical demands:
Ability to pass DOT physical and obtain Medical Examiner's Certificate may be required
Must be able to lift up to 70 pounds unassisted
4. Experience:
Demonstrated leadership and passion for meeting the customer's needs.
Extensive past work experience in an agriculture related field is required.
** In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.
$27k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Trustpilot 3.9
Customer support specialist job in Danville, IL
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career incustomer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments incustomer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
$29k-37k yearly est. Auto-Apply 36d ago
Sales Transaction Support Specialist
3DS Dassault Systems
Customer support specialist job in West Lafayette, IN
Role Description & Responsibilities DASSAULT SYSTEMES is at the forefront of innovation. Serving customers of all sizes, in all industries from high-tech and life sciences to construction and transportation, we help businesses and people around the world create products and services in a novel, sustainable way.
DASSAULT SYSTEMES is looking for a motivated Sales Transaction SupportSpecialist to join our team working from our Waltham, MA or West Lafayette, IN offices or one of our many offices across the United States, in an onsite/hybrid role.
* Manage assigned ALC/YLC software renewals using the Subscription tool, ensuring proactive engagement, accurate tracking, and on-time execution in accordance with established KPIs.
* Provide Sales teams with visibility into renewal pipelines to support accurate forecasting, revenue planning, and quarter-close execution.
* Present renewal proposals to Customers, Customer Executives (CEs), and Sales Engineers (SEs) at least 90 days prior to contract anniversaries to drive timely bookings and minimize renewal risk.
* Track and close renewals within the applicable expiry quarter, identifying risks early and participating in weekly RLC cadence calls to support revenue retention.
* Maintain account accuracy and compliance by processing STOPs and TOSs promptly and ensuring system data integrity.
* Link all ALC/YLC renewals to corresponding MCE opportunities and maintain accurate opportunity details, including revenue, forecast category, close dates, and status.
* Proactively identify and escalate potential quarter-close risks through participation in RLC and Top Deals calls, enabling cross-functional issue resolution.
* Stay current on DS Sales Delegation policies, Portfolio SBO rules, and pricing guidelines, and support CEs and SEs with accurate, complete, and well-documented SBO submissions.
* Coordinate with Pricing, DVE, Legal, SBA, Sales, and customers to obtain approvals, generate quotations, and resolve order-related issues.
* Manage order and license key processes, including non-standard license keys, media orders, expiring key renewals or extensions, and coordination with AG.Keys through completion.
Qualifications
* Master's Degree or Bachelor's Degree in a related field
* 4+ years' experience in sales execution
* Experience in an integrated Customer Relationship Management (CRM) platform preferred
* Ability to understand high-level sales strategies and ensure local execution
* Proficient in Microsoft Office
* Ability to work creatively and adapt to change
* Business analysis, leading change, managing projects with multiple tracks and working with Finance systems is a plus
* Experience with customer interfacing - providing high level customersupport - is preferred
* Detail orientation
*
Shape your career with 3DS! #WeAre3DS
$45k-77k yearly est. 5d ago
Farm Insurance Customer Service Representative
Loman-Ray Insurance Group, LLC
Customer support specialist job in Danville, IL
Job Description
About Us
Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC.
Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.
Farm Insurance Customer Service Representative
Position Summary:
The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.
Key Responsibilities:
Customer Service
Answer incoming phone calls and assist or direct clients and prospects appropriately.
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
Provide responsive customer service support to assigned Producers and farm insurance clients.
Open, sort, and distribute daily mail and handle client correspondence.
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
Process client payments accurately and securely.
Screen walk-in and phone-in prospects to identify new business opportunities.
Act as a communication link between clients, Producers, and internal staff.
Provide support for Producers during absences and assist with new business quoting.
Policy Servicing & Administrative Support
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
Assist with quoting new farm insurance business for Producers or the agency.
Monitor and communicate billing statuses to Producers and clients.
Maintain and update records in the Client Management System.
Provide servicing support for CSR's and IAS's during absences.
Support the new business quoting process and ensure timely completion of tasks.
Perform general administrative tasks in a professional office setting with minimal physical demands.
Handle additional duties or special projects as assigned.
Claims Management
Receive loss information from insureds via phone, mail, or in-office meetings.
Review farm insurance policies to verify coverage for reported claims.
Provide claim information to Producers for prompt reporting to carriers.
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's.
Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.
Qualifications:
High School Diploma or equivalent required; college degree preferred
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-4:30pm
Office Locations:
145 E. 5th Avenue, Clifton, IL 60927
13 South Main Street, Sullivan, IL 61951
113 S. State Street, Monticello, IL 61856
2702 Boulder Drive, Urbana, IL 61802
125 W. Garfield Street, Cissna Park, IL 60924
17 E. Liberty Lane, Danville, IL 61832
1016 W. Orange Street, Hoopeston, IL 60942
104 N. Main Street, St. Joseph, IL 61873
15 S. Main Street, Villa Grove, IL 61956
605 Old Salem Road, Petersburg, IL 62675
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 4d ago
Customer Service Rep(02940) - 714 N GILBERT ST
Domino's Franchise
Customer support specialist job in Danville, IL
Job Description
Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.
Answer incoming phone calls and take customer orders accurately
Prepare and make pizzas according to company standards and recipes
Process cash and credit card transactions efficiently
Deliver outstanding customer service, ensuring customer satisfaction
Maintain a clean and organized work environment
Assist with various cleaning tasks as needed
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Address customer inquiries, concerns, and special requests promptly and professionally
Qualifications
Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and positive attitude
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency for order entry and processing
Flexibility to work weekends, holidays, and various shifts as needed
Detail-oriented with a focus on accuracy in order-taking and food preparation
Problem-solving skills to address customer concerns effectively
Patience and ability to maintain composure under pressure
Physical ability to stand for extended periods and lift up to 25 lbs.
Team player with a willingness to assist colleagues as needed
Prior experience in food service or customer-facing roles is a plus
Knowledge of pizza preparation and the food service industry is beneficial but not required
$28k-37k yearly est. 4d ago
FLUIDCARE Technician I
Quaker Houghton 4.6
Customer support specialist job in Crawfordsville, IN
Job Description
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.
FLUIDCARE is Quaker Houghton's fluid management program designed to enhance the efficiency of operations at customer facilities. The dedicated teams focus on providing critical insights through reporting and data management, helping clients optimize their fluid usage. This program not only supports fluid optimization but also empowers customers to make informed, data-driven decisions regarding their chemical needs.
Shift Time: 7a-7p (4 days on; 4 days off schedule)
Position Summary:
Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support.
Job Accountabilities:
Participate in addition of chemicals; including coolants, greases, oils, lubricants, and cleaners as directed by site staff.
Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits.
Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required.
Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports.
Assist in routine maintenance on customer's equipment and fluid systems including product additions, filter changes, etc. as directed.
Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner.
Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis
Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
May work in manufacturing environment with union associates.
Interact with customer's production and technical personnel and other suppliers.
May be required to operate hand tools, shop tools and equipment.
May require working flexible hours.
Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician - this may include operating a fork truck, recycling equipment, etc.
Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghton's Life Saving Rules.
Work Environment:
Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
Ensure a safety mindset throughout designated area of responsibility.
Maintain the highest EHS standards while at customer's site.
Education, Experience, Skills & Competencies:
Education
High school diploma or GED required. May be required to obtain certifications/licenses.
Experience
Minimal to no experience in manufacturing environment required.
Skills and Competencies
Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills.
Sufficient skills for data entry (MS excel and word) and reporting activities.
Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking.
The employee will be required to perform these functions:
· May be required to lift up to 50 pounds
· May be required to stand for long periods and walk great distances daily
· Routinely required to use hands to finger, handle or feel and reach with hands and arms.
· May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear
· May be required to work in small spaces and high locations
EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:***************************************
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
$26k-35k yearly est. 4d ago
Sr Customer Service Specialist
Carrington Mortgage 4.5
Customer support specialist job in Westfield, IN
Come join our amazing team and work a hybrid schedule!
The Sr Customer Service Specialist for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Research and resolve a wide variety of customer questions/issues.
Resolves and/or addresses complex customer problems or questions.
Perform other duties as assigned.
What you'll need:
High school diploma or equivalent work experience
Three (3) to four (4) years' customer service/call center experience in a high volume telephone contact environment
Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly Auto-Apply 36d ago
Account Support Rep
Global Channel Management
Customer support specialist job in West Lafayette, IN
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Account Support Representative needs 3+ years experience delivering
services in a client environment Full range of experience in Services
Delivery positions
Account Support Representative requires:
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client
Download and install files (fonts, drivers, etc
Account Support Representative duties:
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
Additional Information
$16/hr
12 months
How much does a customer support specialist earn in West Lafayette, IN?
The average customer support specialist in West Lafayette, IN earns between $26,000 and $56,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in West Lafayette, IN