Desktop systems engineer vs technical support engineer

Differences between desktop systems engineer and technical support engineer duties and responsibilities

Desktop systems engineer example responsibilities.

• Manage & monitor database servers and perform weekly/monthly data backup schedules and recovery strategies.
• Point of escalation to troubleshoot and resolve issues enterprise wide relate to the desktop systems environment.
• Support client servers, printers and workstations.
• Set GPO for small and medium size business.
• Upgrade departmental software using SCCM and windows deployment tools.
• Create various powershell scripts to improve deployment and automation process.
Show more

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Show more