Dispatcher/driver vs dispatch technician

The differences between dispatcher/drivers and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher/driver and a dispatch technician. Additionally, a dispatcher/driver has an average salary of $41,265, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatcher/driver include customer service, DOT and relevant safety regulations. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Dispatcher/driver vs dispatch technician overview

	Dispatcher/Driver	Dispatch Technician
Yearly salary	$41,265	$34,469
Hourly rate	$19.84	$16.57
Growth rate	11%	-4%
Number of jobs	130,014	30,551
Job satisfaction	-	-
Most common degree	High School Diploma, 36%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Dispatcher/driver vs dispatch technician salary

Dispatcher/drivers and dispatch technicians have different pay scales, as shown below.

	Dispatcher/Driver	Dispatch Technician
Average salary	$41,265	$34,469
Salary range	Between $27,000 And $60,000	Between $27,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatcher/driver and dispatch technician education

There are a few differences between a dispatcher/driver and a dispatch technician in terms of educational background:

	Dispatcher/Driver	Dispatch Technician
Most common degree	High School Diploma, 36%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dispatcher/driver vs dispatch technician demographics

Here are the differences between dispatcher/drivers' and dispatch technicians' demographics:

	Dispatcher/Driver	Dispatch Technician
Average age	43	43
Gender ratio	Male, 66.9% Female, 33.1%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher/driver and dispatch technician duties and responsibilities

Dispatcher/driver example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Monitor CCTV cameras for criminal activity.
Monitor the entire facility using CCTV while simultaneously performing dispatching duties.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Dispatcher/driver vs dispatch technician skills

Common dispatcher/driver skills

Customer Service, 18%
DOT, 14%
Relevant Safety Regulations, 11%
CDL, 8%
Service Vehicle, 6%
Pickup, 6%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Office and Administrative Industry
Dispatcher/Driver
Dispatcher/Driver vs Dispatch Technician

Updated January 8, 2025

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