Dispatcher/driver vs receiver dispatcher

The differences between dispatcher/drivers and receiver dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher/driver and a receiver dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $41,265 average annual salary of a dispatcher/driver.

The top three skills for a dispatcher/driver include customer service, DOT and relevant safety regulations. The most important skills for a receiver dispatcher are customer service, inbound calls, and CAD.

Dispatcher/driver vs receiver dispatcher overview

	Dispatcher/Driver	Receiver Dispatcher
Yearly salary	$41,265	$42,822
Hourly rate	$19.84	$20.59
Growth rate	11%	-8%
Number of jobs	130,014	11,072
Job satisfaction	-	-
Most common degree	High School Diploma, 36%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatcher/driver vs receiver dispatcher salary

Dispatcher/drivers and receiver dispatchers have different pay scales, as shown below.

	Dispatcher/Driver	Receiver Dispatcher
Average salary	$41,265	$42,822
Salary range	Between $27,000 And $60,000	Between $24,000 And $75,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatcher/driver and receiver dispatcher education

There are a few differences between a dispatcher/driver and a receiver dispatcher in terms of educational background:

	Dispatcher/Driver	Receiver Dispatcher
Most common degree	High School Diploma, 36%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher/driver vs receiver dispatcher demographics

Here are the differences between dispatcher/drivers' and receiver dispatchers' demographics:

	Dispatcher/Driver	Receiver Dispatcher
Average age	43	43
Gender ratio	Male, 66.9% Female, 33.1%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher/driver and receiver dispatcher duties and responsibilities

Dispatcher/driver example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Monitor CCTV cameras for criminal activity.
Monitor the entire facility using CCTV while simultaneously performing dispatching duties.

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Dispatcher/driver vs receiver dispatcher skills

Common dispatcher/driver skills

Customer Service, 18%
DOT, 14%
Relevant Safety Regulations, 11%
CDL, 8%
Service Vehicle, 6%
Pickup, 6%

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

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Office and Administrative Industry
Dispatcher/Driver
Dispatcher/Driver vs Receiver Dispatcher

Updated January 8, 2025

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