Business Development Executive Healthcare
Work from home job in Rochester, NY
Location: Rochester, NY (In-person preferred; Remote option available for the right candidate) Employment Type: Full-time | Seniority Level: Executive Industry: Healthcare Staffing | Functions: Sales, Business Development, Operations
About the Role:
We are seeking a highly motivated, strategic, and results-driven Business Development Executive to join our executive sales team. As a rapidly expanding healthcare management and staffing firm, we are looking for an experienced sales executive to drive aggressive business growth, strengthen client partnerships, and spearhead the strategic expansion of the DelphiHealthcare business line in a pure "hunter" role.
This executive role will focus on identifying new business opportunities, cultivating relationships with hospital and healthcare system leadership, and executing high-level growth and operational strategies. The ideal candidate brings proven experience in healthcare staffing, possesses existing relationships with key healthcare executives, demonstrates exceptional business development leadership, and exhibits a true business ownership mentality.
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Key Responsibilities
Business Development Leadership
· Develop and implement a comprehensive business development strategy
· Lead new client acquisition and build long-term partnerships with target hospitals, health systems, clinics, and other healthcare organizations
· Represent all lines of Delphi management business, including hospitalist, emergency medicine, anesthesia, and urgent care staffing services
· Create and deliver compelling sales presentations, proposals, and marketing materials
Strategic Relationship Management
· Identify and drive opportunities for expansion within existing accounts
· Attend client meetings, conferences, and industry events to enhance company visibility
· Serve as a key liaison between executive leadership, business development, and recruiting teams
Operational Oversight
· Partner with internal teams to ensure operational excellence and fulfillment of client needs while identifying cross-selling opportunities
· Track performance, KPIs, and growth metrics across DelphiHealthcare business line
· Maintain and manage a structured sales pipeline using CRM systems for accurate forecasting of new accounts/contracts
· Document calls, emails and meetings using CRM system and maintain accurate account records/notes for active opportunities and target lists
Outreach & Market Growth
· Conduct targeted outreach including cold calling, digital prospecting, in-person visits, and strategic follow-up. Some travel required for in-person visits/cold calling
· Analyze industry trends to identify emerging markets, service lines, and competitive opportunities
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Required Qualifications
· Minimum 5 years of successful business development or sales experience in the healthcare staffing industry preferred
· Demonstrated success in generating new business, scaling operations, and managing key accounts
· Bachelor's degree required; Master's degree preferred
· Exceptional communication, negotiation, and presentation skills
· Proficiency with CRM platforms and Microsoft Office Suite
· Ability to manage multiple priorities and work cross-functionally in a fast-paced environment
· Willingness to travel up to 50%
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Work Location
· Rochester, NY office preferred
· Remote option available for highly qualified candidates with strong industry experience
Licensed Social Worker - Manhattan
Work from home job in Manchester, NY
PURPOSE: The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person-centered approach to help individuals and theirfamilies develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities.
POSITION OVERVIEW:
This position provides clinical services as part of an Article 31 OMH certified outpatient MHOTRS clinic. The clinics are located in diverse communities and provide services to individuals of all ages and their families and support systems. Clinical services are provided using a trauma-informed, evidence-based, racially & culturally affirming approach. Interventions include, but are not limited to, evaluations; individual, group and/or family therapy; care coordination; and crisis interventions.
KEY ESSENTIAL FUNCTIONS :
• Conduct comprehensive evaluations and psychosocial assessments
• Develop treatment plans in collaboration with clients and family members (as appropriate), to identify treatment needs and interventions and review/revise treatment plans to reflect client's treatment progress and changing problems/goals.
• Provide individual, group, family, collateral treatment and crisis services/interventions
• Be actively self-reflective & self-aware of how clinical and administrative practice impacts clients, families, and the communities we serve
• Approach work with an anti-racist lens and open to continuously learning and evolving
• Liaise with families, schools, criminal justice, and other community agencies to coordinate care
• Participate in clinical meetings, staff meetings, required training, and supervision.
• Open and willing to receive constructive feedback
• Maintain documentation according to the standards and time frames established by the Jewish Board, regulatory agencies and/or funding sources
• Maintain professional behaviors and ethical standards as established by licensing board, relevant professional association and the Jewish Board policies and procedures.
• Must have a strong knowledge of OMH Telehealth guidelines and adherence to the requirements of telehealth practice.
• Other duties as assigned.
ADDITIONAL FUNCTIONS MAY INCLUDE:
• Attending case conferences as needed
• Maintaining a steady and active caseload
• Meeting the minimum expectations for kept visits
EDUCATIONAL / TRAINING REQUIRED:
• Master's degree in social work or mental health counseling and New York State clinical licensure in social work (LCSW) or mental health counseling (LMHC-DP). Solid clinical skills and knowledge of evidence-based practices. Prior experience in DBT, Trauma Focused CBT, EMDR preferred, but not required.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:
• Experience treating children or adolescents is preferred.
• Fluency in a second language is preferred.
COMPUTER SKILLS REQUIRED:
• Experience with documenting in electronic health records and using Microsoft Office software
• Experience with tele mental health platforms a must
VISUAL AND MANUAL DEXIERITY:
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
WORK ENVIRONMENT / PHYSICAL EFFORT
Remote work setting. Position entails a schedule of three weekday evening 1pm-9pm or two weekday evening hours and one weekend (Saturday or Sunday 9-5pm)
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Work from Home - Need Extra Cash??
Work from home job in Gates, NY
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Work from home job in Greece, NY
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Remote Digital Analytics Manager Job:
Work from home job in Rochester, NY
Contract Pay Rate Range: $40-47.50 per hour based on experience, education, geographic location and other factors.
This role blends product ownership with delivery management, you will lead a GA4/GTM implementation, govern event taxonomy, audit data quality, and ensure measurement is aligned to business goals.
The Digital Analytics Manager will influence both the implementation of data capture and the output derived from that data, ensuring integrity and usefulness end-to-end. You'll be responsible for defining, refining, and reporting on KPIs that measure both platform health and business performance, while producing actionable insights for Marketing, Merchandising, and leadership.
Remote Responsibilities of the Digital Analytics Manager Job:
Lead GA4 + GTM implementation (including server-side where applicable).
Translate business objectives into measurable KPIs and reporting requirements.
Write Features, Epics, and User Stories in Azure DevOps, define acceptance criteria, and manage analytics delivery through development sprints.
Partner with Engineering, UX, and Product teams to ensure analytics instrumentation aligns with key user journeys and funnels.
Build and manage executive and operational dashboards (Looker Studio/Tableau/BigQuery) for ongoing KPI tracking.
Establish measurement standards and KPI definitions across global regions.
Audit event collection and funnel integrity; open and track data issues with development teams.
Own documentation for tagging guides, measurement frameworks, KPI definitions, and QA protocols.
Partner closely with Marketing (campaign attribution, channel ROI, conversion lift) and Merchandising (product performance, catalog optimization, search/browse effectiveness) teams.
Provide polished reporting and presentations with actionable insights for cross-functional stakeholders.
Deliver weekly/monthly performance reviews with clear storylines: what's happening, why, and what action is recommended.
Lead the analytics perspective in planning sessions for campaigns, promotions, merchandising changes, and new feature launches.
Remote Qualifications of the Digital Analytics Manager Job:
2-4+ years in digital/web/product analytics with GA4 + GTM experience.
Ability to define, refine, and report on KPIs that drive business decisions.
Working knowledge of BigQuery/SQL and GA4 exports with commerce/order data.
Experience creating dashboards in Looker Studio/Tableau with solid data storytelling skills.
Demonstrated collaboration with Marketing and Merchandising teams to optimize performance.
Clear communication skills, both written and verbal; comfortable presenting findings to teams and leadership.
For more information or to be considered for the Digital Analytics Manager Job please contact ***************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
Client Experience Specialist - Eastern time US Remote
Work from home job in Rochester, NY
The **Client Experience Specialist** is a service-minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.
The key to success in this role is the ability to multitask, problem solve and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.
**This position is 100% remote and will support various markets. The preferred candidate will have NJ transaction experience.**
**Responsibilities:**
+ Perform non- licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner.
+ Collaborate closely with agent services department, agents and/or other third parties to ensure all proper documentation has been received for compliance in the transaction file and in the appropriate systems.
+ Organize all transaction details in applicable systems while providing continuous, timely and appropriate updates to all parties.
+ Serve as the deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
+ Coordinate and/or confirm scheduling of home inspections, appraisals and closings with all deal parties.
+ Regularly update and manage communication with all parties involved in the transaction.
+ Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.
**Experience**
+ Minimum of 2 years real estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the real estate transaction process at a high volume
An individual should demonstrate the following competencies:
+ Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
+ People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.
+ Technical- ability to learn and navigate multiple software systems with an elevated level of competency.
+ Critical Thinking/Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
+ Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things.
+ Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
+ Quality Assurance- the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
+ Adaptability-the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient.
+ Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.
**Anywhere is proud to offer a comprehensive benefits package to our employees including:**
+ Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
+ 401(k) savings plan with company match
+ Paid Time Off to Include Holidays, Vacation Time, and Sick Time
+ Paid Family & Paternity Leave
+ Life Insurance
+ Business Travel Accident Insurance
+ All employees receive access to LinkedIn Learning
+ Tuition reimbursement for approved programs
+ Employee Referral Program
+ Adoption Assistance Program
+ Employee Assistance Program
+ Health and Wellness Program and Incentives
+ Employee Discounts
+ Employee Resource Groups
Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.
Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).
Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
Remote Customer Service Support Specialist
Work from home job in Penfield, NY
We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated.
Position Details:
Full time, contract (Part-time positions available)
M-F schedule - days
Processes customer data information
Maintains and updates all customer data information in all systems
Work-at-Home Data Research Specialist
Work from home job in Rochester, NY
Remote Work From Home Jobs / Data Entry Clerk - Typing - Work At Home - Doing Data Entry - 100% Remote - Earn Immediately
Hello and thank you for your interest! We are a growing company that connects job seekers with cash earning solutions to supplement their current income.
Our work from home gigs are designed for the job seeker who needs to earn cash between jobs. Unlike gigs that require you face to face with customers or drive and deliver, you work from the privacy of your own location.
Here's why we need great people to perform data entry tasks.
Every major company relies on feedback . When you buy a product or service online you're asked for a review or to take a survey. In some cases a company needs to do due diligence before launching a product or to see how well their product or service is perceived by the public - this is where you come in. We connect you with these companies. You help them and they pay you.
**limited spaces - apply early**
Most studies and surveys take place online so you'll almost never need to leave the house. Occasionally a company will reach out for an in person focus group or clinical trial.
Job Details:
Earn by taking studies
Various payment methods, including Paypal, direct check, or on-line virtual gift card codes
Opportunity to win rewards
Keep the products you try*! This is a great way to get free stuff.
*You MUST actually use products and/or services, if provided and be ready to discuss BEFORE the meeting day.
Requirements:
Smartphone with working camera or webcam on desktop/laptop. If you're not comfortable using a webcam within a group study you can always pass and choose a different research study
You'll need to have access to a reliable Internet connection
You'll need to understand, as well as follow oral and written guidelines & instructions.
Job Advantages:
Flexibility to participate in discussions on-line or in-person.
No commute needed if you choose to work from home.
Participate when you want, you pick when and why.
Enjoy free samples from our sponsors and partners for your sincere feedback of their products.
Ready to get started? Apply Online Today.
Gigs open to anybody looking for temporary, work from home, part-time or full-time work. The hours are adaptable with zero no previous experience required.
Our paid market survey participants originate from all backgrounds and markets including data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, chauffeur, medical assistant, nurse, phone call facility representative, etc.
If you are seeking a versatile part time remote, work at home job, then this is a great position for making great supplemental income.
Thank you for your interest - apply now and check your email for further instructions from us.
Grant Associate - Virtual/Remote
Work from home job in Rochester, NY
Job DescriptionOur energy system is on the brink of a major transformation, and we're looking for someone to help us ensure this new system puts rooftop solar energy at the cornerstone! The Grant Associate is a key member of the fundraising team, providing essential support across grant development, research, funder relations, and development operations. This role contributes to writing and editing grant proposals and reporting materials, researching funding opportunities, managing grant-related data and systems, and helping communicate our impact. The Grant Associate also plays a central role in maintaining organized development records and supporting the team's administrative processes.
This position reports to the Associate Development Director.
Please include a resume and a cover letter with your application. We will also ask all applicants to submit a writing sample and to briefly answer two job-related scenario questions.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401K with company match, Flexible work schedule, Paid holidays, Paid sick leave, Paid time off, Phone/Internet Stipend
Culture
Solar United Neighbors (SUN) is a national 501(c)3 nonprofit that started more than 15 years ago with a simple question. "Mom, can we go solar?" Since then, we've helped tens of thousands of people benefit from solar energy. We are dedicated to creating a clean, equitable, resilient energy system that benefits everyone - by helping people go solar, join together, and fight for their energy rights.
SUN's values and culture
At SUN, our culture is rooted in our people. We believe that meaningful work happens when everyone feels valued, supported, and empowered to bring their full selves to the table. Our organization is built on 5 core values of being people-centered, equitable, inclusive, action-oriented, and committed to continuous learning. These values guide not only what we do, but how we do it, through collaboration, curiosity, and care for each other and the communities we serve.
We are proud to foster a workplace where diverse identities, perspectives, and experiences are celebrated. We prioritize employee well-being with flexible work environments, growth and development opportunities, and a strong sense of shared purpose. At SUN, we are more than a workplace, we're a community that values people, embraces progress, and believes in doing the right thing. We are committed to a diverse and inclusive workplace, so if you're looking to be part of a mission-driven organization that truly invests in its team, but your past experience doesn't align perfectly with every preferred qualification, we still encourage you to apply.
Responsibilities
Job responsibilities include:
Fundraising and Grant Development Support (50%):
Write and edit letters of intent, proposals, and reports for funders.
Monitor new and relevant development opportunities, and programs in foundation, philanthropic, federal, state, and municipal funding for renewable energy fields that inform our work.
Develop templates for proposals and reports to ensure efficiency and consistency in grant submissions.
Work with the development team to research and identify prospective funders for multiple program areas and for unrestricted funding.
Conduct topical research related to new programs under development, and summarize findings for inclusion in proposals or strategic planning.
Collaborate across teams to support grant development and related organizational initiatives as needed.
Explaining and referencing nuanced renewable energy topics in proposals and reports, such as Distributed Power Plants, solar siting, net metering, rural electric cooperatives, and more to illustrate SUN's value and impact.
Assist in preparing financial reports and invoices for grants.
Support and manage funder relationships by tracking and maintaining consistent positive communications with funders; set up, prepare for, and attend meetings with funders, and support relationship management in other ways as directed by the Development team.
Development Administration Support
(40%)
Maintain accurate, well-organized files and records of all grants ensuring compliance with reporting and contractual requirements.
Maintain systems and processes related to application tracking, charitable contribution intaking, and contact relationships.
Monitor and audit development data health within Salesforce, EveryAction, Dropbox, and our other platforms as it pertains to grant revenue and other opportunities.
Maintain up-to-date tracking of funding awards, deadlines, and contacts in Salesforce and Dropbox to support grant management and reporting.
Respond to staff requests for development-related materials.
Organization-wide administration (10%)
Actively contribute to a workplace culture aligned with SUN's values of equity, inclusion, continuous learning, action-oriented, and people-centered.
Show up fully for learning and planning and activities, including all-staff meetings, retreats, and strategy sessions.
Coordinate and work with external consultants as needed.
Facilitate meetings, prepare agendas, and take notes.
As a key member of the team, contribute to brainstorming, developing, and executing new ideas.
Manage your own regular administration, including timely submission of timesheets, receipts, reimbursements, scheduling, travel planning, and HR paperwork.
Other projects or tasks as assigned.
Work environment
This position requires the ability to:
Remain in a stationary position and work at a computer for extended periods
Travel occasionally by car and airplane to attend or support events, workshops and staff retreats
Stand for extended periods while supporting events and/or community outreach activities.
Required Qualifications
Minimum 2 years of experience in fundraising, grant development, or related roles, including experience drafting proposals, reports, or other funder-facing materials
Exceptional writing and communication skills, with ability to translate technical or complex topics into clear, compelling language
Proficient with Microsoft Office Suite and Google Docs, and able to learn new platforms quickly
Highly organized and detail-oriented, with excellent follow-through
Ability to manage multiple deadlines and priorities
Self-motivated, friendly, and collaborative
Commitment to SUN's mission and theory of change
Ability to work remotely, with occasional travel, including traveling for fundraising meetings and events and two weeklong annual retreats in the United States or Puerto Rico
Preferred Qualifications
Spanish-fluency
Experience with Salesforce, EveryAction, Instrumentl, Slack, Asana, CANTO, and Canva
Interest and experience in renewable energy, grassroots advocacy, or nonprofit fields
Experience with non-profit grant management
Benefits
Hourly compensation of $24.76 - $29.72 based on experience
Fun, remote work environment
Flexible work hours
Generous paid leave, vacation and wellness time
Health (84% coverage for employees and dependents), vision, and dental insurance
Paid holiday on all federal holidays - plus the day after Thanksgiving, the week between Christmas and New Year's Day off, and two additional days of your choice
$1,000/year professional development stipend
$50/month phone and internet stipend
401(k) retirement account with match after 1 year
Meaningful, impactful work
We anticipate accepting applications until the third week of December, with the first review of candidates next week. However, we encourage interested applicants to apply as soon as possible, as we may begin interviews on a rolling basis (first week of January).
Applicants may redact or remove any information in your submitted materials (such as resumes, transcripts, certifications, or CVs) that could reveal your age, including your date of birth, school attendance dates, or graduation dates, and they will not be penalized for doing so.
Requirements
Minimum 2 years of experience in fundraising, grant development, or related roles, including experience drafting proposals, reports, or other funder-facing materials
Exceptional writing and communication skills, with ability to translate technical or complex topics into clear, compelling language
Proficient with Microsoft Office Suite and Google Docs, and able to learn new platforms quickly
Highly organized and detail-oriented, with excellent follow-through
Ability to manage multiple deadlines and priorities
Self-motivated, friendly, and collaborative
Commitment to SUN's mission and theory of change
Knowledge in: Computer skills
Equal Opportunity Employer
We're an equal opportunity employer and value diversity at our organization. SUN welcomes candidates of diverse backgrounds and experience to apply, including people of color, women, LGBTQ+, people with disabilities, veterans, and those with a non-traditional education. We're an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification, we still encourage you to apply.
SUN is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. We will provide reasonable accommodations throughout the application, interview, hiring process, and work environment as required by law. If you need assistance or an accommodation due to a disability, please contact us at ***************************** so we can make the necessary arrangements. All requests will be handled confidentially.
Requisition #cmit82gi4jbvu0jo5pnbjxr3l
Customer Experience Manager- New York
Work from home job in Rochester, NY
Role: Customer Experience Manager
Travel: Approx 25% regional travel required
Experience: Minimum of 3 years' experience / success managing customer relationships and process improvements in a post-installation technical customer-facing support environment. The ideal candidate will bring a high degree of professionalism, strong communication skills and business acumen to the role. They demonstrate a strong customer centric mindset, with the ability to build customer relationships and proactively anticipate and resolve customer issues.
Role: Reporting to our Director, Customer Success, the Customer Success Manager responsibilities include developing long-term relationships with a portfolio school districts and bus operators, connecting with key business executives and stakeholders. Customer Success Manager's liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client's needs and contractual obligations. This position interfaces with the regional customer base, Field Services, Law Enforcement Liaisons, Project Managers, Learning and Development, and other functional teams to drive quality improvements in the preparation, delivery, and continuous improvement of our field services activities. This position will be responsible for quality planning, assurance, control, and improvement for BusPatrol's camera system and partner products.
Responsibilities
Maintains and improves relationships with transportation customers to include school district transportation teams and school bus operators by providing support, information, and punctual responses to customer requests
Works closely with Field Service to ensure timely and accurate execution
Monitors and reports to the customer on fleet performance by monitoring dashboards and gathering feedback from clients
Ensures accuracy of customer scorecard metrics and escalates concerns appropriately
Assists with data mining and reporting general customer account information
Owns transportation and operator customer meeting setups and agenda
Identifies breakdowns and best practices for Bus Drivers and provides training with examples to make sure safety best practices are in place
Facilitates Service/Replacement Order process for all company products
Identifies opportunities for service and support process improvements
Ensures refresh installation and maintenance are up to the highest standards.
Sets the Servicing agenda for fleets under management for a rolling 2-week period
Creates wide ranging campaigns to upgrade, improve, and remediate BusPatrol hardware
Ensure Fleet data quality is pristine across all systems
Partners with project management, field services, and IT to maintain quality standards, and alerts field services to trends that may require intervention from the team.
Performs root cause analysis to troubleshoot issues and provide resolution (5 why, 8D, fishbone/ Ishikawa, poka-yoke).
Role models Safety, Quality, and Compliance centered ways of working and demonstrates a strong Quality and customer centric mindset in support of business goals and objectives.
Qualifications
Bachelor's degree required.
CCXP (Certified Customer Experience Professional certification preferred)
Minimum of 3 years' experience and demonstrated success/knowledge, managing relationships with internal and external customers and process improvement in a post-installation technical customer-facing support environment.
Experience working with program management to grow the business and address issues.
Customer-Centric mindset, strong relationship building skills, and ability to anticipate and resolve customer issues that may delay or inhibit contract renewal.
Technology skills which support the ability to communicate effectively and work remotely (e.g., through Teams and e-mail) and the ability to learn and operate effectively in Salesforce
Usage of various Six Sigma methodologies and root cause/corrective action tools. (Six Sigma yellow belt preferred)
Experience with operational risk management.
Experience analyzing, solving quality problems and performing root cause analysis.
Experience working in a matrix team environment.
BusPatrol Value Proposition
WHO WE ARE
BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol's technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.
WHAT WE OFFER
BusPatrol employees get:
· A competitive salary and benefits package
· Comprehensive personal time off, including volunteering and birthday days off
· An opportunity to help build a company dedicated to children's safety
· The chance to join an innovative and dedicated team, focused on leading edge technology
· The occasion to participate in BusPatrol's culture of safety, learning, and teamwork
BusPatrol's school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.
HOW WE WORK
On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.
· SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.
· CONNECTION We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.
· EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.
· IMPACT We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.
We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.
The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.
EOE/AA Disability-Veteran
Minimum US Base Salary USD $100,000.00/Yr.
Auto-ApplyMechanical Process Engineer
Work from home job in Rochester, NY
Welcome to our Water division Ramboll's water team creates value for clients and societies by converting challenges related to water, climate, and sustainability into opportunities. Working with municipalities, utilities, and industrial clients, we deliver a wide range of water-related counselling; from early phase strategic analysis and project scoping, to designing and implementing infrastructure solutions.
Ramboll in Americas
Founded in Denmark, Ramboll is a people company that has over 2,000 experts working across more than 60 offices in the Americas applying their passion to deliver innovative solutions across Buildings, Transport, Energy, Environment & Health, Water, Management Consulting, and Architecture and Landscape. As a company, we are committed to reducing our environmental impact, contributing to a cohesive society with equal rights and opportunities for all, and fostering a culture of excellence, enjoyment, and equal opportunities for all our employees. We invite you to contribute to a sustainable future working in an open, collaborative, and empowering culture.
Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position.
Inviting Bright Minds
Develop your excellence in our collaborative, inclusive, diverse, and empowering culture at Ramboll! When you start with Ramboll, you'll be joining a company that strives to make a difference - for our employees, clients, and society. As you begin working on projects, you will be given increasing responsibility, while also being able to rely on experienced managers and colleagues who offer support and a helping hand as you learn and develop in your role. Our vision is to be a leading consultancy globally, delivering integrated and sustainable solutions that shape today and tomorrow.
Education and Experience:
Bachelor's Degree in Civil, Environmental, or Mechanical Engineering and minimum of 6 years qualifying engineering experience in the Wastewater Treatment engineering design field developing detailed process mechanical designs ; or
An Associate's Degree or technical school certification in civil or mechanical technology, technical drafting, or other relevant technical curriculum and minimum of 10 years of qualifying engineering experience working in the Wastewater Treatment engineering design field developing detailed process mechanical designs.
Equivalent education and experience in allied fields will be considered.
Candidate would report to Syracuse, NY, Rochester, NY or Nashville (Brentwood), TN office, but considerations will be made for alternative locations, hybrid, and remote work schedules, depending on qualifications.
Essential Knowledge and Skills:
Professional Engineer (PE) License is a plus
Proficient with Microsoft Office (Excel, Word, etc.) applications
Proficient in developing process mechanical designs utilizing three-dimensional models in AutoCAD Plant 3D or Revit MEP. Ability to render functional and constructable contract drawings including plans, elevations, sections, from the modeling tool.
Fluency in additional modeling software platforms and AutoCAD Civil 3D are a plus.
Ability to develop Piping and Instrumentation Drawings (P&IDs) and Process Flow Diagrams from concept ideas in AutoCAD 2D.
Ability to modify technical specifications for project requirements and develop equipment data sheets
Experience with Hydraulic Modeling Software (PIPE-FLO, DESIGNET, or similar) is a plus
Experience with commissioning, and long-term operation requirements of groundwater and industrial wastewater treatment plants are a plus
Experience with design development during performance of turn-key project delivery is a plus
Strong Interpersonal and communications skills
Willingness to continue to improve and learn
Ability to resolve or escalate (generally to the Discipline Design Lead or Project Manager) technical issues in a timely manner
Driver's license and some travel, generally to project sites, required.
Our Commitment to Sustainability
Responsible business conduct and sustainable practices have been part of Ramboll's DNA since the company's inception. Today these principles are an integral part of Our Mission and services and are formalized through our systematic work with the UN sustainable development goals. We are dedicated to taking a leading role in sharing best practices and creating value for clients by delivering solutions that are environmentally, economically, and socially sustainable. We have also committed to ambitious targets to maximize our own sustainability performance and set the industry benchmark.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Ready to join us?
Please submit your application with your up-to-date CV. We invite diversity in all its forms and encourage applicants from all groups to apply.
We recognize that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.
Thank you for taking the time to apply! We look forward to receiving your application.
Work at the heart of sustainable change with Ramboll in the Americas
Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.
Additional Information
Ramboll in the Americas
Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has thousands of experts working across more than 70 offices in the Americas, delivering innovative solutions within Environment & Health, Water, Energy, and Planning & Urban Design. We invite you to contribute to a sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.
An equal opportunity employer
Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We invite applications from candidates of all backgrounds, regardless of age, disability or medical condition, gender identity, marriage and domestic partnership, pregnancy and maternity, race, ancestry, or national origin, religion or belief, sex and sexual orientation, military service and veteran status, or any other protected characteristic. Ramboll wants to ensure opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process.
r information will be kept confidential according to EEO guidelines.
Product Documentation Specialist, (Remote)
Work from home job in Rochester, NY
Description & Requirements We are seeking a detail-oriented Product Documentation Specialist to create, maintain, and improve internal documentation that supports our teams and operations across US Services. The ideal candidate has strong writing skills, works collaboratively with internal and external stakeholders, and contributes to process improvements through clear, accurate documentation.
NOTE: This position focuses on operational and process documentation, not technical or engineering documentation.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collaborate with internal departments on a regular basis to understand business requirements and needs, participate in working sessions and acquire feedback on documentation.
- Perform strategic and ad-hoc data work in support of Product Managers and Product Owners
- Analyze and manage moderately complex business process flows and updates to system process flows and requirements.
- Create and maintain technical documentation / product development & customer education materials
- Create and maintain internal documentation for the Connection Point team included but not limited to job aids and on-boarding materials.
- Work with Product Managers, Product Owners and Product Analysts to ensure accurate documentation is maintained.
- Oversee multiple forms of documentation audits on existing documentation in SharePoint and Confluence.
- Manage and maintain process improvements. This includes but is not limited to collaboration with PM's, PO's and PAs and in some cases other Connection Point departments.
- Create, update, and maintain internal and documentation, including process guides, work instructions, and training materials.
- Collaborate with internal and external stakeholders to gather requirements and ensure documentation accurately reflects processes and procedures.
- Review and improve existing documentation to enhance clarity, usability, and compliance with standards.
- Support process improvement initiatives by documenting changes, workflows, and system updates.
- Utilize document management systems and Microsoft Office tools to organize and distribute documentation effectively.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 3+ Years.
- Preferred SAFe Agile Certification(s).
- Preferred Jira/Confluence experience.
- Preferred learning development / documentation experience.
- Preferred technical writing experience.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- 3 years' relevant experience with documentation and supporting process improvement initiatives.
- Strong attention to detail and organizational skills.
- Excellent written communication skills with the ability to create clear, concise, and accurate documentation.
- Experience working collaboratively with internal stakeholders to gather information and develop documentation.
- Familiarity with document management tools and Microsoft Office (Word, Excel, PowerPoint, SharePoint).
- Ability to manage multiple documentation projects simultaneously and meet deadlines.
Preferred Requirements
- Previous experience in product documentation, writing, or business support role.
- Knowledge of process improvement methodologies
Home Office Requirements
- Maximus provides company-issued computer equipment and cell phone
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
68,000.00
Maximum Salary
$
75,000.00
Easy ApplyCommunity Support Specialist
Work from home job in Rochester, NY
Full-time Description
General Description
Under direction of the Assistant Vice President(s), with close interaction with the Regional Manager(s) in the assigned region(s), the Community Support Specialist is responsible for the training and project support of property management site personnel.
Position Details
Full-Time
Exempt
40 Hours per Week
8:30 AM - 5:00 PM
Location
This position is not fully remote. Candidates must reside in Rochester, NY or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. The Rochester Resource Center will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments.
Job Description
Provide overall assistance to Community Managers and Regional Managers at the direction of the AVP for those who have heavy workloads, special projects, or are out on PTO.
Performing all duties as part of the role of a Community Manager.
Conduct Site Compliance Audits on behalf of the VP to ensure compliance with all regulatory programs.
Communicate with residents and applicants as needed.
Complete resident income certifications as required.
Assist Community Managers with preparations for MOR and agency inspections.
Organize or add data to files, software, etc.
Research and correct site issues as directed.
Assist Community Managers with Rent Ups, Lease-Ups, or projects with major renovations to ensure complete implementation and compliance with housing program requirements and directives as appropriate.
Assist Community Managers with property marketing and outreach efforts.
Conduct market studies and competition analysis as required.
Will provide training and coaching to administrative staff as needed.
Special projects as assigned.
Frequent weekly local travel required and an occasional overnight stay when needed.
Other related community-support job duties as assigned.
Physical attendance at assigned work location(s) during scheduled hours is essential.
EXPERIENCE
Minimum 3+ years apartment rental/housing management experience required, preferably in affordable housing industry.
Minimum 1+ years' compliance experience with Low Income Tax Credit (LIHTC), HUD - Section 8, HOME, and other compliance knowledge needed.
Prior experience with recertifications desired.
Experience with lease-ups preferred.
Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired.
Yardi Voyager experience desired or other accounting or housing software programs a plus.
Excellent, demonstrated customer service skills and experience to interact with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others.
Bilingual (Spanish) helpful.
Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required.
Prior experience with financial & accounting matters with understanding of payables, receivables.
Ability to keep accurate records and meet all required reporting deadlines.
Experience in collaboratively resolving resident, employee, vendor and financial problems preferred.
Flexibility/ability to travel up to 35% locally and up to 60% overnight on a weekly basis as needed or assigned.
EDUCATION
Minimum High School / GED Equivalent required.
Bachelor's degree in Business, Management, preferred. Minimum Associates degree with equivalent experience desired.
TCS, COS, other Housing industry certifications strongly preferred or willing to obtain.
Requirements
Ability to communicate effectively - demonstrated strong verbal and oral communication skills.
Effective problem-solving skills - good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike.
Resourceful - able to make decisions with appropriate guidance when needed.
Excellent organizational and time-management skills.
Flexible, adaptable, with ability to multi-task and juggle several projects at one time.
Excellent business professionalism, business judgment, common sense for handling day-to-day matters.
Ability to negotiate contracts.
Ability to effectively coach, train and manage fellow employees on projects.
Work independently, as well as collaboratively in a team environment.
Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.
The salary rage for this position is $60,000.00 - $75,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.
APPLY TODAY via our website link: **************************** com complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team!
Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Salary Description $60,000.00 - $75,000.00
Work at Home Data Entry Specialist
Work from home job in Rochester, NY
QDS Group is seeking candidates with strong Data Entry skills in the Rochester, NY area.
This opportunity is a 3-4 month contract but could go longer or lead to a perm job.
Hourly pay rate is: $16 to $21 based on experience
**Positions can be either work from home, hybrid (working from home some days and in the office some other days) and in the office
** Our client will provide all of the necessary equipment to work remote
Job Details Include:
Candidates will be provided work to be completed and entered into internal/external system
Inputs and loads any required client employee payroll information or personal employee information in a timely and accurate manner into databases so that clients can process their payroll.
Updates any needed client or company level information changes such as delivery addresses changes, contact information updates to maintain accurate account information.
Inputs State Unemployment Insurance rate changes to ensure integrity of client taxes.
Job Requirements:
High School Diploma or equivalent required.
At least 1 year of Data Entry experience.
Basic Excel experience and computer knowledge.
Licensed Crisis Counselor - Fully Remote in Rochester, MN
Work from home job in Rochester, NY
Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in MN and hold one of the following): LMHC LPCC LMSW LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Minnesota residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Flex Sales Fair Consultant - Work from Home
Work from home job in Rochester, NY
Scholastic Book Fairs are wondrous in-person experiences that empower kids to discover books for themselves. Taking place in schools and rooted in Scholastic's greater mission to use the power of books for the betterment of all kids, Fairs bring entire communities together.
At Scholastic Book Fairs, we bring "the best school day of the year" in 110,000 unique pop-up shops annually. Irresistibly defying expectations of how one must act in a library, Fairs raise over 200 million dollars in funds and resources for schools that host Fairs. And we're just getting started...
We're here to deliver an experience that inspires kids toward greatness. In everything we do, we are committed to ensuring every kid, parent, caregiver, teen/tween, book fair organizer, and Employee feels seen, respected, and welcome as part of the Scholastic Book Fairs family.
We are currently in search of Fair Consultants to help grow the Book Fair business. These full-time positions offer medical, dental and vision benefits, a Paid Time Off program that includes vacation, personal, and sick time, a generous 50% off discount on Scholastic merchandise, 401k with a company match, and summers off.
In additions to the base rate, Scholastic offers a Sales Compensation program which includes the opportunity to earn seasonal and annual incentives.
Base Hourly Range:
$22.00 to $26.00
Qualified candidate will be able to achieve budgeted Fair Counts, net revenue and overall sales program goals in assigned territory through effective execution of the sales and servicing methods of the company. They will support our mission to encourage reading and promote lifelong learning and demonstrate our values of caring and respect for all people.
Summary: Flex Fair Consultant is responsible for maximizing Book Fair penetration by effectively prospecting new schools and by building strong customer relationships to maintain Fair rebooking rates. Sharp planning skills will minimize cancellations and optimize event schedules, ensuring smooth operations and maximized profits. Ultimately, you'll be a passionate advocate for reading, igniting a love for books within every school you serve. This role does not have an assigned area but will support the territory pod as a whole until an opening becomes available.
JOB RESPONSIBILITIES
Revenue Growth:
+ Develop and execute strategic sales plans to achieve revenue targets and maximize sales opportunities within the assigned territory.
+ Identify new business opportunities and cultivate relationships with prospective customers to expand market presence and drive sales growth.
Customer Account Maintenance and Growth:
+ Build and maintain strong relationships with existing customers to understand their needs, preferences, and challenges.
+ Proactively engage with customers to identify upsell and cross-sell opportunities and drive incremental revenue from existing accounts.
Relationship Building:
+ Establish and nurture relationships with key stakeholders, decision-makers, and influencers within customer organizations.
+ Act as a trusted advisor to customers, providing expert guidance, product recommendations, and solutions to meet their business objectives.
Territory Management:
+ Effectively manage territory activities, including prospecting, lead generation, pipeline management, and sales forecasting.
+ Utilize CRM systems and sales tools to track customer interactions, manage sales pipelines, and optimize territory performance.
Market Intelligence:
+ Stay informed about industry trends, market dynamics, competitor activities, and customer needs to identify opportunities and mitigate risks.
+ Gather and analyze customer feedback and market data to inform sales strategies and product development initiatives.
**Qualifications**
Knowledge, Skills, and Abilities:
Sales Acumen:
+ Understanding of sales techniques, negotiation skills, and closing strategies.
+ Knowledge of industry trends, market dynamics, and competitive landscape.
Customer Relationship Management:
+ Ability to build and maintain strong relationships with customers.
+ Skill in identifying customer needs and presenting solutions effectively.
Communication Skills:
+ Excellent verbal and written communication skills including presentation and telephone skills with an aptitude for customer relationship building.
+ Ability to convey complex information in a clear and concise manner.
Time Management and Organization:
+ Strong time management skills and ability to prioritize tasks effectively.
+ Capacity to manage multiple priorities and meet deadlines in a fast-paced environment.
+ Ability to execute a vision, manage multiple priorities, and achieve results.
Additional Skills
+ Proficiency with MS Office software, SalesForce/CRM technology and telecommuting software such as Zoom, WebEx, Microsoft Teams or Google Meet.
+ Outstanding interpersonal skills with peers, superiors (cross functional and throughout the organization) and customers.
+ Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.
Experience:
+ Minimum of two (2) years of proven successful sales experience in telephone sales, personal selling, and customer service.
+ Proven track record of success in sales, with a focus on revenue growth and customer relationship management.
Education:
+ Bachelor's degree or equivalent relevant experience in Business Administration, Management, Marketing, or related field.
**Time Type:**
Full time
**Job Type:**
Regular Seasonal
**Job Family Group:**
Sales
**Location Region/State:**
Florida
**EEO Statement:**
Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
EEO is the Law Poster (**********************************************************************************************
EEO Scholastic Policy Statement
Pay Transparency Provision (*********************************************************************************
Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: ******************
We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.
Project Manager
Work from home job in Rochester, NY
Job Description
Coates Field Service, Inc. is seeking an experienced Real Estate and Land Management Project Manager for electric transmission projects in Binghamton/Rochester, NY. The right candidate will have advanced technical proficiencies and experience working with project databases. The Real Estate and Land Management Project Manager is responsible for coordinating land management and real estate activities between several projects including external contractor resources, land acquisition budget, cost control, reporting, and managing priorities to deliver results according to the project scope and schedule.
**Per Diem NOT Available**
Responsibilities:
Serve as lead for the role on assigned projects to develop project scope, schedule, budget, forecast, deliverables, and milestones in regard to the evaluation and acquisition of real estate property rights.
Coordinate activities from a land management standpoint with the project and/or operations groups, project outreach, permitting, legal, and engineering, among other internal stakeholders.
Facilitate and manage the work of external contractors on assigned projects. Set expectations and goals. Ensure high-quality deliverables are provided in adherence to certain standards. Serve as liaison between contracted land vendors and business areas.
Lead internal and contractor resources in the negotiation and acquisition of right-of-way and other real property interests as necessary, to accommodate the construction, operation, and maintenance of assets after construction.
Manage land budget for the programs and projects assigned, in preparation of right-of-way related cost estimates associated with land and easement acquisitions.
Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvement.
Job Requirements
Understanding of real estate concepts of property rights evaluation and acquisition including fee-ownership, easements, option agreements, leases/licenses, environmental considerations, property valuation, and basic title report review.
Knowledge of utility network assets such as transmission lines, substations
Ability to interpret and research (abstract) legal documents (e.g. federal, state, municipal and private records) preferred.
Pertinent Federal, State, and local real estate laws, codes and regulations
Project management tools and techniques. Able to coordinate several projects at the same time. Expense and accrual forecasts and planning for Operating and Capital Budgets.
Strong negotiation and interpersonal skills. Clear, concise written and oral communications.
Ability to interpret and research (abstract) legal documents (e.g. federal, state, municipal and private records).
Utilization of property rights and mapping software database including GIS-based tools
Microsoft Office Suite and Google Earth.
Education and Experienced Required:
Bachelor's degree in Land Management, Engineering, Real Estate, or equivalent preferred.
Project Manager certificate (PMP or equivalent) recommended
Minimum of 3 years relevant work experience, of which 2 years that include experience working on Electrical, Oil & Gas Pipelines or other Utility projects.
Knowledge of Real Estate strategy gained through education and/or experience
Any professional licenses preferred but not required.
Work remotely allowed but should be available to traveling for assignments.
Who We Are:
Coates has a 75-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the ability to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right-of-way services our clients need, when and where they need us.
Coates is committed to rewarding the loyalty of the national team of Coates' Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference or orientation. Coates is an Equal Opportunity Employer (EOE).
Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company paid holidays, and more!
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Work from home job in Rochester, NY
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
Easy ApplyBusiness-Minded Leaders - Build Your Own Agency (Remote | Training Provided)
Work from home job in Rochester, NY
About Us:
At our Agency, we're helping motivated professionals turn ambition into ownership in Legacy Protection. We specialize in protecting families through life insurance and financial education - while training agents to build scalable, profitable agencies nationwide.
What You'll Do:
Help clients find life insurance and retirement solutions that fit their goals
Learn how to recruit, mentor, and grow your own sales team
Use our automated systems to generate leads and appointments
Participate in weekly leadership calls and advanced training
Develop the skills to own and operate your own agency within 12-24 months
What We Provide:
✅ Industry-leading training & mentorship
✅ Warm leads and marketing systems (no cold calling)
✅ Flexible remote schedule
✅ Agency equity and ownership potential
✅ Personal development & leadership growth track
Compensation:
$75,000-$150,000+ first-year potential
Unlimited residual income and performance bonuses
Able to qualify for National & International free trips
Mentorship from six-figure earners
(Commission-only, sky is your limit for income)
Ready to take ownership of your success?
Apply today and learn how to start your journey toward financial independence and agency ownership.
Requirements
What We Look For:
Coachable, competitive, and entrepreneurial mindset
Strong communication and people skills
Leadership qualities and self-motivation
Licensed (Life/Health) or willing to become licensed
MUST reside and able to work in the USA
Discovering a mutual fit in our hiring process is crucial to us, as we don't align with everyone, and we recognize you feel the same way. We look forward to learning more about you!
Benefits
We also have a leadership development program that enables the most ambitious sales professionals to develop their own agency.
Health & Dental Insurance Benefits Available; 12 months free life insurance (as long as you qualify)
Meet With Clients over the internet utilizing ZOOM, Facetime, etc.
One of America's Fastest Growing Companies: Inc 5000 #1022 for last 6 years
Luxury All Expense Paid Vacations: Free, world-class travel to reward you for your production
Passive Income: Eventually you'll be able to replace your personal production
Untapped Market Potential: Demand nationwide has not been sufficiently met by our products
Team Culture that seeks to promote without overworking you
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Work from home job in Rochester, NY
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.