Emergency communications dispatcher entry level jobs - 20 jobs

Hours: Part-time Weekend Days and Week Nights As a member of the Night Dispatch team, your role is pivotal in upholding R2 Logistics' standard of outstanding customer service. For the convenience of our customers, R2 Logistics provides 24/7 availability. This role supports our operations team through communicating with contracted carriers, providing them with the information necessary to pick up and deliver on time. Responsibilities Include: Contacting carriers to track and trace shipments Resolving issues in transit Inbound call handling Scheduling pickup and delivery appointments Order entry Additional administrative duties, as needed Preferred Qualifications: Outstanding customer service background Excellent communication skills, both written and verbal Ability to solve problems independently and as a team member Strong knowledge of Microsoft Office and basic computer programs Ability to assist with occasional overnight coverage as needed Benefits: One on one training Competitive base salary with uncapped commission Opportunity for internal career advancement About R2 Logistics Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third party logistics (3PL) company, we provide our customers access to over 35,000 contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

Title: 2nd Shift Dispatch FLSA: Non-Exempt Supervisor: Fleet Manager Job Summary: Manages updates and driver issues on 2nd shift Duties and Responsibilities Communicate load assignments to drivers as needed Update Customer Websites with arrival/departure times Accurately update TMW with drivers ETA and actual arrival times Order Entry Proactively communicate with Customer Reps on several aspects: Detention Late Arrivals Early Arrivals Lumpers Stop offs Driver Assist Coordinate on maintenance issues with the maintenance department, as well as scheduling road side service for driver breakdowns Other duties assigned by the leader Knowledge, Skills, and Abilities Ability to communicate effectively with Supervisor and other associates both orally and in writing. Ability to take job orders from Supervisor. Ability to get along well with others in organization. Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision. Participate in corrective and preventative actions and continuous improvement projects. Basic data entry and/or word processing skills. Skill in the use of computers, preferably in a PC, Windows-based operating system. Skill in the use of common office machinery. Attention to detail. Special Requirements Must be at least 18 years of age or older. Must be willing to work overtime, holidays, and weekends as requested by Supervisor. Environment Work is normally performed in a typical interior/office work environment.

Job Description CITY OF MACEDONIA, OHIO CIVIL SERVICE COMPETITIVE EXAMINATION FULL-TIME POLICE & FIRE DISPATCH Accrued time transfers for laterals with Police & Fire dispatch experience PLEASE READ CAREFULLY Applications Available: Macedonia City Center, 9691 Valley View Road & City's website: ******************************************************* MUST SUBMIT COMPLETED, NOTARIZED CIVIL SERVICE APPLICATION (not the general employment application) Open Period for Accepting Applications: Completed, notarized applications accepted via e-mail, mail, or hand-delivery no sooner than Monday, January 5, 2026 through Wednesday, February 4, 2026. No application or scores will be accepted after 3:00pm on February 4, 2026. Falsification of any part of an application will result in immediate disqualification. Completed applications, whether e-mailed, mailed, or hand-delivered by applicant or applicant's representative must be received not later than 3:00pm, on Wednesday, February 4, 2026. E-mail applications to *********************** Duties: Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, weekends and holidays. (Shift differential: 3pm -11pm = $1.00; 11pm-7am=$1.50) Salary Range: subject to collective bargaining agreement (contract in negotiations), currently $24.57-$30.57/hour, depending on prior comparable police & fire dispatch experience. Other benefits: hospitalization, dental & vision insurance, prescription coverage, 80 hours of vacation time after one year, 15 sick days per year, 14 holidays per year, uniform allowance. Accrued time may be transferred. Written Exam: Wednesday, February 18, 2026 at 6:30pm, Macedonia City Center, Fire Department Training Room, lower level, 9691 Valley View Road, Macedonia, OH 44056. Use main entrance and take elevator down to lower level. Photo ID required. Additional Credit with passing grade of 70%: Five (5) points for a minimum of one-year police & fire dispatching experience; five (5) points for military service (must provide DD 214 stating honorable discharge on or before date of written exam to receive credit). Final review and certification of the eligibility list is at the sole discretion of the Macedonia Civil Service Commission. Eligible candidate(s) are required to take and pass psychological & polygraph tests. Other tests include drug screening (periodic drug screening during employment required), background check, and personal interview with the appointing authority. Eligible candidate(s) required to be a non-smoker and remain a non-smoker for duration of employment. By order of the Macedonia Civil Service Commission, Mike Hawkins, Chairman / Equal Opportunity Employer Questions, please call ************

Transportation See the attached for additional information. Split-shift 5:30 am - 9:30 am and 1:00 pm - 5:00 pm This will be during school year until May 29, 2026 (with a possible extension or rewnewal thereafter). Attachment(s): Job Description

COMMUNICATIONS CNTR $29.11/Hour Part Time - Non-Benefit 01/22/2026 02:15PM EST Open Until Filled 51647 Safety Forces Dispatcher (Part-Time) 1.2026.pdf

To be a team member at Conrad's Tire Express & Total Car Care you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Dispatcher CLASSIFICATION: Operations POSITION OVERVIEW: Conrad's Tire Express & Total Car Care was founded in 1969 and joined Dobbs Tire and Auto Centers, a St. Louis based company, in 2025. Together, their Driven by Dobbs family of brands are growing. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs. Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work. Conrads is seeking a Wholesale Driver. The Wholesale Driver is responsible for providing exceptional customer service by safely transporting customers and vehicles as needed. This role ensures company vehicles are operated in compliance with all safety procedures and maintained in clean, working condition. The Shuttle Driver also assists with daily shop and facility needs, including picking up parts, delivering tires, and handling other deliveries from vendors. Additional responsibilities include organizing tire inventory, stocking supplies, and performing routine housekeeping tasks such as cleaning restrooms, maintaining the showroom, removing snow from entryways, and emptying trash. Attention to safety, professionalism, and customer satisfaction are essential to success in this role. ROLES AND RESPONSIBILITIES: * Coordinate and dispatch delivery routes to ensure efficient, timely, and accurate order fulfillment. * Deliver exceptional customer service by assisting with deliveries, answering inquiries, and helping customers load tires and parts. * Process and manage all delivery-related paperwork, including buy-outs, invoices, returns, order credits, and purchase orders. * Support warehouse operations by pulling parts, staging products, loading trucks, and maintaining organized delivery zones. * Monitor delivery schedules, assign routes, track labor hours, and assist with deposits, mail, and end-of-day vehicle inspections. * Maintain a safe and clean work environment, ensuring all tools, vehicles, and equipment are used properly and kept in good condition. * Perform physically demanding tasks, including lifting and moving tires (up to 50 lbs), climbing, bending, and sorting inventory daily. * Provide on-demand support for shipping, receiving, and other operational tasks as needed. SUCCESS FACTORS: * A strong belief in safety- Being Safe 100% of the time is the expectation * Alignment with company mission, vision, and values * Strong work ethic with a commitment to results * Strong team player with the ability to adapt to diverse team members * Ability to perform in a fast paced/high volume environment * Excellent verbal and written communication skills * A high level of time management, accountability, and prioritization skills * Ability to be organized, problem solve, and be solution oriented * Self-motivated, goal- oriented, and driven to accomplish department goals * Strong critical thinker with a high level of attention to detail * Highly-customer centric and master relationship builder * Maintains a professional, can-do approach even in physically demanding or fast-paced situations. * Maintains vehicle cleanliness, safety standards, and accurate delivery documentation. WORK ENVIRONMENT: * Fast-paced automotive service environment. * Frequent exposure to varying temperatures due to the nature of the work and shop conditions. * Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair. * Extended periods of standing, bending, and lifting tires or equipment. * Requires adherence to all safety procedures and proper use of personal protective equipment (PPE). * Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace. * Attention to detail and a commitment to quality service are essential for success. EXPERIENCE AND EDUCATION: * 3+ months of experience in a Dispatcher position. * Automotive repair industry preferred * Valid Drivers' License Conrad's Tire Express & Total Car Care is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Provide support to the fulfillment center's transportation department. Coordinate and dispatch delivery drivers. Ensure that the dispatch is done timely and efficiently as demonstrated by the time of the dispatch to the gate time of drivers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Adapt to any technological programs and requirements pertaining to the job Understand the processing and execution of orders, setting up equipment and assigning routes to drivers Ensure we minimize the time it takes to dispatch to driver gate time. Eliminate inefficiencies in the dispatch process. Trace, track, and locate orders and delivery routes Initiate schedules and correspondences with drivers, operations, and customers Multitask and work in a fast-paced environment Communicate with all levels of the business, always displaying trust and competency Ensure confidentiality of personal data Ensure completeness of check in and note any irregularities in returned orders Route incoming problem calls to proper resource Willingness to learn and advance as the job may expand Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications MINIMUM Ability to work independently as well as be a team player Ability to handle multiple tasks concurrently Ability to organize and prioritize a variety of tasks/projects Strong written and oral communication skills with the ability to effectively communicate information to all contacts Strong attention to detail is required Ability to maintain composure during stressful situations Skill and diplomacy dealing with people PC skills with a minimum working knowledge of Microsoft Office DESIRED Customer service experience Previous distribution or production experience Previous administration support experience

Looking to TRADEup to a better opportunity? CJS is looking for a self-motivated Dispatcher with a positive attitude to join our growing and dedicated Dispatch Team! Schedule: Nights/Weekends What's in it for YOU: $52k/year. + $50-$150 weekly bonus potential Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays Paid Time Off (PTO) Responsibilities: Receive emergency and non-emergency calls and record significant information as necessary Knowledgeably prioritize calls according to importance and urgency Monitor field technicians in order to effectively prioritize their schedules and use of time Schedule appointments with clients using the right tech/right call guidelines Data entry into the computer system to track calls and client information as necessary Qualifications: Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan. Strong attention to details Conscientious, team player Honesty integrity, quality craftsmanship and a good attitude

Job DescriptionDescription: We are looking for a full-time employee to join our team at our Cleveland-Hopkins International Airport location. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors. Basic duties include (but not limited): -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel. -Write basic letters, memos, and correspondence. -Create and/or modify management reports. -Data Entry Requirements: -Must be proficient with computers and software packages such as MS Office -Great communication skills -Customer service skills -Ability to multi-task and problem solve Shift Schedule: Sun, Mon, Tues (3am-11:30am) Wed & Thurs (1:30pm-10:00pm) Off Friday and Saturday Benefits: 401K, Medical, Vision, Dental, and Life Insurance Vacation, Holiday, and Sick Pay Requirements: Must be able to communicate clearly, efficiently and effectively Must have excellent customer service skills Must be able to work with a sense of urgency Must be able to multi-task and problem solve

Transportation District: Youngstown City Schools

We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments. The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality. Key Responsibilities: Answer incoming calls and communications with customers, always going the extra mile for our customers. Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete. Implement and monitor performance metrics to assess the efficiency and productivity of operations. Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service. Ensure compliance with all safety regulations and company policies, fostering a safe working environment. Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement. Develop and maintain strong relationships with customers, suppliers, and members of the SRM team. Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability. Qualifications: Ability to multitask and prioritize tasks, delegating when appropriate. Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed. Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence. Strong analytical and problem-solving abilities, with a focus on continuous improvement. Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners. Proficiency in various software and Microsoft Office Suite. Knowledge of DOT regulations and safety standards is helpful. Willingness to undergo SRM's pre-employment screenings. About us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture. SRM's 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter Why Join Us? Our commitment to our team includes: Growth: Opportunities for advancement in a rapidly growing company. Home Daily: Enjoy work-life balance with daily home time. Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises. Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more! Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours Candidates will be required to undergo a pre-employment drug screen, SRM's pre-employment physical, and consent to background checks, including Clearinghouse and MVR checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio's leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple - offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community. We want dedicated individuals who are looking to join a company and build a lasting career. If you're interested in joining the RCD RV team, we encourage you to apply today! RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays. Our Service department is expanding its front lines and we're looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you're just what we are looking for! What's in it for you? When you join our team, you become part of the RCD family! It's more than a job- it's the opportunity to build a career, make a difference and be part of an exciting industry! Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman. Responsibilities: Dispatch new repair orders to the proper technicians Consistently review and monitor existing and in process repairs. Quality control check each completed repair order before it leaves our shop. Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products. Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner. Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance. Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV Qualifications: Energy- bringing a good, positive energy to work with you everyday Hustle- our Service department is busy and our customers are waiting! Above & Beyond- Our team believes in going the extra mile for our customers Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers Perks: RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday's, and a 401k with company match! Promote from within culture. Work schedule that allows for a life outside of work. 40 hour work weeks. Week off at Christmas RCD RV is a third generation family owned and operated business established in 1973. You'll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher . First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: C ompassionate: We are compassionate about those we serve. A ccountable: We are all accountable for our actions and results. R esults-oriented: We strive for success and are determined to be the best. E thical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

This position is responsible for executing a daily plan for movement of all freight within an assigned area. Essential Functions * Assess customer needs and timing of deliveries * Manage daily delivery schedule for drivers * Plan deliveries to inventory-managed retail gas outlets * Receive orders from suppliers, gas station dealers, and renewable fuels distributors * Provide frontline customer service for existing accounts * Answer all incoming phone calls promptly and courteously * Monitor e-mail for incoming orders, inventory updates, and communication between team members * Monitor web portals for station inventories * Solicit freight from customers * Create loads in dispatch system * Divide dispatch responsibilities with other team members * Enter incidents into KITS (incident reporting system) * On-call duties as needed

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will leverage your knowledge of transportation management systems and logistics to assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering top-notch service. The position is Monday-Friday 8AM-5PM Responsibilities Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions. Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival. Input data accurately into multiple cloud based systems for efficient record-keeping. Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette. Analyze customer needs and provide tailored solutions to enhance service delivery. Maintain organized records of customer interactions and transactions for future reference. Qualifications Proficiency in transportation management systems and logistics is preferred. Strong analysis skills with the ability to assess situations quickly and provide effective solutions. Excellent communication skills, both verbal and written, with a focus on customer satisfaction. Typing proficiency with attention to detail for accurate data entry. Ability to work collaboratively in a team environment while managing individual responsibilities effectively. Previous experience in customer service or related fields is highly desirable. Join us in providing exceptional service that makes a difference! We look forward to welcoming a new member who shares our commitment to excellence.

3 Shifts: Friday 10 pm to Saturday 12 pm, Sunday 7 am to 7 pm, and Monday 7 pm to Tuesday 7 am As a member of the Dispatch team, your role is pivotal in upholding R2 Logistics' standard of outstanding customer service. For the convenience of our customers, R2 Logistics provides 24/7 availability. This role supports our operations team through communicating with contracted carriers, providing them with the information necessary to pick up and deliver on time. Responsibilities Include: Contacting carriers to track and trace shipments Resolving issues in transit Inbound call handling Scheduling pickup and delivery appointments Order entry Additional administrative duties, as needed Preferred Qualifications: Outstanding customer service background Excellent communication skills, both written and verbal Ability to solve problems independently and as a team member Strong knowledge of Microsoft Office and basic computer programs Overnight availability is required, weekend flexibility is preferred Benefits: One on one training focused on setting up your career success Competitive base salary with uncapped commission Opportunity for internal career advancement 401k with company match Medical/Dental/Vision Coverage Paid Holidays & Vacation About R2 Logistics Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third party logistics (3PL) company, we provide our customers access to over 35,000 contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

We are looking for a full-time employee to join our team at our Cleveland-Hopkins International Airport location. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors. Basic duties include (but not limited): -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel. -Write basic letters, memos, and correspondence. -Create and/or modify management reports. -Data Entry Requirements: -Must be proficient with computers and software packages such as MS Office -Great communication skills -Customer service skills -Ability to multi-task and problem solve Shift Schedule: Sun, Mon, Tues (3am-11:30am) Wed & Thurs (1:30pm-10:00pm) Off Friday and Saturday Benefits: 401K, Medical, Vision, Dental, and Life Insurance Vacation, Holiday, and Sick Pay Requirements Must be able to communicate clearly, efficiently and effectively Must have excellent customer service skills Must be able to work with a sense of urgency Must be able to multi-task and problem solve

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher. First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: Compassionate: We are compassionate about those we serve. Accountable: We are all accountable for our actions and results. Results-oriented: We strive for success and are determined to be the best. Ethical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

The position is responsible for the real-time coordination, monitoring, and execution of shipments in a Good Distribution Practice (GDP) compliant environment. This role ensures on-time, secure, temperature-controlled delivery of products while maintaining strict adherence to customer requirements, regulatory standards, and standard operating procedures. The dispatcher serves as the central control point between drivers, operations, quality, and customers-managing exceptions, documenting chain-of-custody, and protecting product integrity from origin to delivery. Essential Functions * Dispatch and manage time-critical shipments (OTR team environment) * Manage daily schedule for drivers * Monitor shipments via TMW, GPS, and temperature-monitoring systems * Proactively manage delays, deviations, equipment issues, and weather risks * Execute contingency plans for temperature excursions, and route disruptions * Ensure drivers comply with customer specific requirements and protocols * Ensure adherence to standard operating procedures and quality manual * Maintain accurate chain-of-custody documentation * Verify temperature set-points, reefer operation, seals, and equipment readiness * Escalate and document temperature excursions or quality events * Support audits and internal quality reviews as required * Serve as primary point of contact for drivers * Solicit freight from customers * Verify driver readiness, credentials, and compliance prior to dispatch * Provide clear, documented instructions for handling, check-calls, and delivery protocols * Support driver issue resolution while maintaining service integrity * Provide proactive, professional shipment updates to customers * Manage high-touch customer expectations * Document all customer communications and exceptions