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The differences between escalation engineers and administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and an administrator. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $72,882 average annual salary of an administrator.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for an administrator are customer service, data entry, and troubleshoot.
| Escalation Engineer | Administrator | |
| Yearly salary | $109,368 | $72,882 |
| Hourly rate | $52.58 | $35.04 |
| Growth rate | 5% | 5% |
| Number of jobs | 53,911 | 67,553 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 56% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
Administrators are administrative professionals who oversee the whole office or department. They manage office activities and supervise administrative functions in the office. They work the office calendar and oversee the appointment-setting process. They coordinate office events and ensure that all preparations are made and that there are no conflicting schedules. They also maintain a database of external providers of various office needs. Administrators also oversee office supplies and prepare purchase requisitions. They also manage janitorial services and other functions that are related to the maintenance of the physical office space. Administrators ensure that all fixtures and equipment in the office are functioning well and have no problems.
Escalation engineers and administrators have different pay scales, as shown below.
| Escalation Engineer | Administrator | |
| Average salary | $109,368 | $72,882 |
| Salary range | Between $80,000 And $148,000 | Between $46,000 And $113,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Meta | Apple |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an escalation engineer and an administrator in terms of educational background:
| Escalation Engineer | Administrator | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 56% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between escalation engineers' and administrators' demographics:
| Escalation Engineer | Administrator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 36.0% Female, 64.0% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |