About Our Company Principle Duties and Responsibilities Providing excellent customer service by following LIDS Sports Group customer service programs. Meet or exceed Company Objectives in all individual sales goals. Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness.
Maintain a professional appearance consistent with Dress Code Policy.
Additional Principal Duties and Responsibilities
Protect Company assets within guidelines of LIDS Retail policies.
Participate in restocking and resetting of merchandise.
Support and adhere to all LIDS Retail policies, procedures and guidelines.
Other duties as assigned.
Job Required Knowledge & Skills
Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
Ability to read and operate a computer.
Ability to lift up to 50 pounds.
Ability to climb a ladder and work with hands overhead.
Standing required for up to 100% of the work time.
Preferred Job Required Knowledge & Skills
Seasonal Part Time Associates start at local minimum wage with up to 10% more based on experience. Exact compensation may vary based on skills, experience, and location.
The seasonal duration of this position will conclude on January 6th.
Education
Reports To
$20k-23k yearly est. 60d+ ago
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Seasonal Part Time Sales Help
Lids 4.7
Lids job in Canton, OH
About Our Company Principle Duties and Responsibilities Providing excellent customer service by following LIDS Sports Group customer service programs. Meet or exceed Company Objectives in all individual sales goals. Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness.
Maintain a professional appearance consistent with Dress Code Policy.
Additional Principal Duties and Responsibilities
Protect Company assets within guidelines of LIDS Retail policies.
Participate in restocking and resetting of merchandise.
Support and adhere to all LIDS Retail policies, procedures and guidelines.
Other duties as assigned.
Job Required Knowledge & Skills
Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
Ability to read and operate a computer.
Ability to lift up to 50 pounds.
Ability to climb a ladder and work with hands overhead.
Standing required for up to 100% of the work time.
Preferred Job Required Knowledge & Skills
Seasonal Part Time Associates start at local minimum wage with up to 10% more based on experience. Exact compensation may vary based on skills, experience, and location.
The seasonal duration of this position will conclude on January 6th.
Education
Reports To
$20k-23k yearly est. 60d+ ago
Retail Department Supervisor
The TJX Companies, Inc. 4.5
Woodmere, OH job
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
Trains and mentors Associates on established merchandising and processing principles
Ensures merchandise is properly tagged, hung, secured, and coded
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
Monitors productivity of team and coaches as necessary
Organizes and rotates back stock for easy replenishment
Maintains and upholds merchandising philosophy and signage standards
Maintains all organizational, cleanliness and recovery standards for the backroom area
Ensures compliance with recycling and, where applicable, hazardous waste programs
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Able to work a flexible schedule, including nights and weekends
Superior communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Capable of lifting heavy objects with or without reasonable accommodation
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
27149 Chargrin Blvd
Location:
USA TJ Maxx Store 0488 Woodmere OH
This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 2d ago
AE - Stock Associate - Evening (Off-Hours)
American Eagle Outfitters 4.4
Aurora, OH job
YOUR ROLE You can't buy product if it's not on the floor, right?! As a part-time stock brand Ambassador, you're an expert at keeping product moving from the Stockroom to the Salesfloor through shipment processing, replenishment, markdowns and merchandising. You've got a passion for AEO Brand Standards, an eye for merchandising and a keen attention to detail. Even though the Stockroom is #yourplace, you're able to flex your skills to support your team and guests on the Salesfloor as needed. Most importantly, you represent AEO values and you bring your REAL self to work every day!
YOUR RESPONSIBILITIES
You've got a passion for brand standards:
You're a go-getter when it comes to keeping product moving and you do so through effective and timely shipment processing, replenishment, markdowns and merchandising.
The Stockroom is your home base and you #ownit!
You're a master at keeping the Stockroom running efficiently and productively by ensuring merchandise, visual props, marketing and fixtures stay organized.
You're innovative:
Whenever you see a merchandising opportunity, you inform store leadership, make a game plan, and take action to correct it.
You know that teamwork makes the dream work:
You're always prepared to step in and help fellow team members complete non stock-related tasks or assist with guests.
Integrity is your middle name:
Safety standards are a priority to you, both in the Stockroom and on the Salesfloor. You follow Asset Protection standards and always adhere to AEO's policies and procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You love organization and have attention to detail; priority-setting and time management are your strong suits.
You have flexible availability- you're there to get product moving early in the morning, late in the evening and on the weekends.
You've worked in a stock-related role previously - #practicemakesperfect.
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$28k-32k yearly est. Auto-Apply 25d ago
Sales Associate - White House Black Market
Chico's FAS, Inc. 4.1
Hudson, OH job
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
* Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
* Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
* Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
* Participates in visual directives including monthly store sets and sales floor maintenance.
Customer Experience
* Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
* Ensures prompt resolution of customer concerns.
* Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
* Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
* Signs up clients for reward program.
* Builds and maintains a solid customer following through clienteling and wardrobing.
* Knows current product fit and style assortment offerings in store and on-line.
* Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
Operational Excellence
* Supports replenishment activities that keep the store full and abundant.
* Assists with locate fulfillment.
* Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
* Assist with boutique cleanliness and organization
Teamwork and Growth
* Promotes an inclusive, collaborative approach to problem solving.
* Seeks personal developmental opportunities and readily solicits feedback.
* Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
* Culture
* Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
* Manages Complexity
* Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Plans and Aligns
* Planning and prioritizing work to meet commitments aligned with organizational goals.
* Organizational Savvy
* Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
* Courage
* Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
* High School diploma or equivalent
* Retail or sales experience preferred
* For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
* For all other states, must be 18 years of age or older
* Excellent communication skills
* Excellent customer service skills
* Able to learn or adapt to technology provided by the company
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Able to communicate with customers, Associates, and Management
* Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
The wage range for this position is $11.00 - $13.75. Successful candidates' wage rates will be determined based on their individual qualifications for the position.
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
$11-13.8 hourly 7d ago
Part-Time Customer Experience Coordinator
The TJX Companies 4.5
Wooster, OH job
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
4369 Burbank Road
Location:
USA TJ Maxx Store 1455 Wooster OHThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 60d+ ago
VIP Account Manager
Fanatics 4.7
Fanatics job in Cleveland, OH
Fanatics Betting & Gaming is seeking a VIP Account Manager to cultivate and grow our most valuable customer relationships. You will be the face of Fanatics Betting & Gaming to our VIP players on a team of customer and hospitality-obsessed hosts. Personalized service and hospitality are in the DNA of this role. You will own a portfolio of business and ensuring offers, promotions, and experiences drive successful outcomes for the customer and Fanatics.
Responsibilities
Own and develop a portfolio of VIP customers, serving as their primary point of contact
Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer's needs and preferences
Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics' product strengths, security, and long-term value versus competitors
Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
Ensure responsible gaming policies and measures are upheld at all times
Qualifications
4+ years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
Distinctive professionalism, preparation, and relationship-building
Understanding of competitor offerings and the ability to articulate Fanatics' differentiators in a credible, consultative way
Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
Legal residence in a state where online sports betting is legalized or willingness to relocate
Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $80,000 to $100,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
*******************************
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
18290 Royalton Road
Location:
USA TJ Maxx Store 0167 Strongsville OHThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 19d ago
Distribution Center Loss Prevention Manager
The TJX Companies, Inc. 4.5
Lordstown, OH job
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
The Opportunity: Contribute To The Growth Of Your Career.
The Distribution Center Loss Prevention Manager is responsible for the Loss Prevention, Physical Security and Fire Safety Programs within the DC and works in partnership with Operations management to resolve shrinkage issues and protect company assets.
* Manage the implementation and execution of all loss prevention, physical security and safety programs within the DC.
* Ensure all shrink awareness, access control, alarm system management, merchandise audit security programs, transportation and seal control.
* Secure facility and its associates during emergencies and labor-related concerns and events.
* Manage the recruiting, hiring and training of LP associates within the building to ensure technical and professional development.
* Develop, in conjunction with the DC Occupational Health and Safety Manager, fire/safety programs to ensure compliance with company insurance, OSHA and NFPA guidelines.
* Develop relationships with outside agencies, local police, fire departments, insurance companies and external security agencies.
* Manage all investigations within the DC.
* Perform special projects as assigned.
Who We Are Looking For: You.
* Bachelor's degree or equivalent related experience.
* Knowledge of Distribution Center operations is preferred.
* Proven knowledge of Loss Prevention, physical security and safety regulations
* Investigations/interviewing skills.
* Minimum of 3 years directing security operations and Loss Prevention management experience, preferably in a DC environment.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
2900 Ellsworth Bailey Rd
Location:
USA HomeGoods Distribution Center Lordstown
This position has a starting salary range of $83,100.00 to $106,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
$83.1k-106k yearly 60d+ ago
AE - Sales Leader (Full-Time)
American Eagle Outfitters 4.4
Aurora, OH job
YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You have a passion for driving sales:
As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience. You support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results.
You're a people leader:
You're all about motivating and inspiring the team through AEO's core values. You're a role-model leader and you always hold associates accountable to rocking AEO's service standards, especially on the Salesfloor and in the Fitting Room.
You've got an eye for talent and a love of training:
You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture.
You know that teamwork makes the dream work:
You challenge Sales and Stock Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance - #winning!
You're a visual & operational innovator:
You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
Integrity is your middle name:
You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You've led teams in a retail management role previously - #practicemakesperfect!
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
Business acumen? You've got it!
You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$42k-72k yearly est. Auto-Apply 39d ago
Assistant Store Manager PT
Lids 4.7
Lids job in Canton, OH
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
* Produce sales gains, by providing customer service.
* To meet or exceed Company Objectives in all individual statistics.
* Learn to provide consistent, documented appraisal of an associate's sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
* Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
* Maintain a professional appearance consistent with Company Dress Code Policy.
Principle Duties and Responsibilities
Generate Sales
* Produce sales gains, by providing customer service.
* To meet or exceed Company Objectives in all individual statistics.
* Learn to provide consistent, documented appraisal of an associate's sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
* Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
* Maintain a professional appearance consistent with Dress Code Policy.
Control Expenses
* Protect Company assets within guidelines of LIDS Retail policies.
* Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control.
* Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.
* Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
* Open and close the store as required following the procedures per the Operations P&P Manual.
* Support and adhere to all LIDS policies, procedures, and guidelines.
Additional Principal Duties and Responsibilities
Supervise Associates
* Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
* Assist in recruiting and training store personnel on proper store operations and procedures.
* Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
* Perform work of subordinates as needed.
* Communicate with employees at all levels of the company.
* Other duties as assigned.
Job Required Knowledge & Skills
* High school diploma or equivalent plus one year relative experience.
* Established ability to produce sales results while minimizing loss.
* Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
* Ability to operate a computer, as well as maneuver relative software programs.
* Ability to lift up to 50 pounds.
* Ability to climb a ladder and work with hands overhead.
* Standing required for up to 100% of the work time.
* Ability to work unsupervised.
Preferred Job Required Knowledge & Skills
Assistant Store Managers can earn up to 25% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. Assistant Store Mangers PT are also available for monthly store sales bonuses and a 40% employee discount.
Education
Reports To
* Store Manager
$28k-37k yearly est. 60d+ ago
AE - Sr Brand Ambassador (Sr Sales Associate)
American Eagle Outfitters 4.4
Canton, OH job
YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You're a people person!
You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!)
You're passionate about AE & Aerie product!
Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
You share the brand love!
You're eager to introduce the AEO loyalty program and additional brand channels to guests.
You can hang!
Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
You're an innovative problem solver!
Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy.
You're a team player - #teamwork!
You're always willing to assist your team in #gettingthejobdone.
You've got integrity!
You do the right thing and you always adhere to AEO's policies & procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
You love interacting with people!
You're full of energy and can handle multiple tasks in a fast-paced environment.
You're available to work when guests shop (lookin' at your evenings, weekends & holidays!)
You love AE and Aerie products.
You've worked in retail before. #practicemakesperfect
You're at least 18 years of age.
OUR BRAND AMBASSADORS LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$28k-37k yearly est. Auto-Apply 60d+ ago
Retail Processing Associate
The TJX Companies, Inc. 4.5
New Philadelphia, OH job
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
* Role models established customer experience practices with internal and external customers
* Supports and embodies a positive store culture through honesty, integrity, and respect
* Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
* Promotes credit and loyalty programs
* Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
* Accurately processes and prepares merchandise for the sales floor following company procedures and standards
* Initiates and participates in store recovery as needed throughout the day
* Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
* Provides and accepts recognition and constructive feedback
* Adheres to all labor laws, policies, and procedures
* Supports and participates in store shrink reduction goals and programs
* Participates in safety awareness and maintains a safe environment
* Other duties as assigned
Who We're Looking For: You.
* Possesses excellent customer service skills
* Able to work a flexible schedule to support business needs
* Possesses strong communication and organizational skills with attention to detail
* Capable of multi-tasking
* Able to respond appropriately to changes in direction or unexpected situations
* Capable of lifting heavy objects with or without reasonable accommodation
* Works effectively with peers and supervisors
* Retail customer experience preferred
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
400 Mill Ave
Location:
USA Marshalls Store 1224 New Philadelphia OH
This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$12-12.5 hourly 17d ago
Part Time Cleaning Associate
The TJX Companies, Inc. 4.5
Strongsville, OH job
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
* Role models established customer experience practices with internal and external customers
* Supports and embodies a positive store culture through honesty, integrity, and respect
* Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
* Promotes credit and loyalty programs
* Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
* Accurately processes and prepares merchandise for the sales floor following company procedures and standards
* Initiates and participates in store recovery as needed throughout the day
* Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
* Provides and accepts recognition and constructive feedback
* Adheres to all labor laws, policies, and procedures
* Supports and participates in store shrink reduction goals and programs
* Participates in safety awareness and maintains a safe environment
* Other duties as assigned
Who We're Looking For: You.
* Possesses excellent customer service skills
* Able to work a flexible schedule to support business needs
* Possesses strong communication and organizational skills with attention to detail
* Capable of multi-tasking
* Able to respond appropriately to changes in direction or unexpected situations
* Capable of lifting heavy objects with or without reasonable accommodation
* Works effectively with peers and supervisors
* Retail customer experience preferred
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
17862 Royalton Rd
Location:
USA HomeGoods Store 1053 Strongsville OH
This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$12-12.5 hourly 60d ago
Part-Time Sales Help
Lids 4.7
Lids job in Aurora, OH
About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.
Have fun! Sell hats!
General Position Summary
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride and personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and services.
Principle Duties and Responsibilities
Generate revenue
* Achieve revenue growth through customer service n.
* Meet or exceed company goals in all individual statistics.
* Engage in store maintenance according to current visual guidelines, including: proper sales, signage, and store cleanliness.
* Maintain a professional appearance in accordance with the dress code
Additional Principal Duties and Responsibilities
Control costs
* Protect the company's assets within the guidelines of LIDS retail.
* Participate in store inventory management, including processing shipments and returns.
* Assistance in the correct and timely counting ofthe products.
* Support and follow all LIDS retail policies, procedures and principles.
* Perform other assigned tasks.
Job Required Knowledge & Skills
* Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
* Ability to read and operate a computer.
* Ability to lift up to 50 pounds.
* Ability to climb a ladder and work with hands overhead.
* Standing required for up to 100% of the time
Preferred Job Required Knowledge & Skills
* Strong interpersonal skills and the ability to communicate verbally clearly and professionally.
* Ability to read and operate a computer.
* Ability to lift up to 50 pounds.
* Ability to climb a ladder and work with your hands over your head.
* Ability to stand on its feet up to 100% of the working time.
Associates start at local minimum wage with up to 10% more based on experience. Exact compensation may vary based on skills, experience, annd location.
Education
High School Graduate or Equivalent
Less Than High School Graduate
Reports To
$24k-28k yearly est. 60d+ ago
AE - Merchandise Leader (Part-Time)
American Eagle Outfitters 4.4
Strongsville, OH job
YOUR ROLE As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective Floorsets, marketing and merchandising updates; plus, you ensure the store is always "guest ready" through effective replenishment. You have a keen attention to detail, you are passionate about visual standards, and you love working with your team to #getthejobdone. Most importantly, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You have a passion for merchandising:
You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative of AEO Brand Standards.
Floorsets are your "thing"!
You drive killer Floorset execution by training and coaching the Floorset team, setting clear productivity goals, and ensuring all areas of the store are effectively executed to Floorset standards - from uppers and bustforms to tables and wardrobers.
You're a merchandising innovator:
You ensure your store stays in tip-top shape by #owning day to day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready to game plan with leadership and take action!
You've got a "teamwork" mentality:
You support the Merchandising Team Leader in ensuring the team understands how to maintain AEO Brand Standards through merchandising, adjustments and replenishment so your store is always looking #fresh!
You're a people person:
You ensure the merchandising team's #1 priority is always the guest experience. You make it a priority to champion a culture of recognition and you love to celebrate wins with the team!
Integrity is your middle name:
You ensure store safety standards are maintained on the Salesfloor and in the Stockroom. You're committed to shrink-reducing strategies and you always adhere to AEO policies and procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You love organization and have attention to detail; priority-setting and time management are your strong suits.
You have flexible availability - you're there to get product moving early in the morning, late in the evening and on the weekends.
You have strong retail merchandising and visual skills and you have a history of retail work - #practicemakesperfect.
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$29k-36k yearly est. Auto-Apply 46d ago
AE - Stock Associate - Early Morning (Off-Hours)
American Eagle Outfitters 4.4
Niles, OH job
YOUR ROLE You can't buy product if it's not on the floor, right?! As a part-time stock brand Ambassador, you're an expert at keeping product moving from the Stockroom to the Salesfloor through shipment processing, replenishment, markdowns and merchandising. You've got a passion for AEO Brand Standards, an eye for merchandising and a keen attention to detail. Even though the Stockroom is #yourplace, you're able to flex your skills to support your team and guests on the Salesfloor as needed. Most importantly, you represent AEO values and you bring your REAL self to work every day!
YOUR RESPONSIBILITIES
You've got a passion for brand standards:
You're a go-getter when it comes to keeping product moving and you do so through effective and timely shipment processing, replenishment, markdowns and merchandising.
The Stockroom is your home base and you #ownit!
You're a master at keeping the Stockroom running efficiently and productively by ensuring merchandise, visual props, marketing and fixtures stay organized.
You're innovative:
Whenever you see a merchandising opportunity, you inform store leadership, make a game plan, and take action to correct it.
You know that teamwork makes the dream work:
You're always prepared to step in and help fellow team members complete non stock-related tasks or assist with guests.
Integrity is your middle name:
Safety standards are a priority to you, both in the Stockroom and on the Salesfloor. You follow Asset Protection standards and always adhere to AEO's policies and procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You love organization and have attention to detail; priority-setting and time management are your strong suits.
You have flexible availability- you're there to get product moving early in the morning, late in the evening and on the weekends.
You've worked in a stock-related role previously - #practicemakesperfect.
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$28k-32k yearly est. Auto-Apply 25d ago
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters 4.4
Akron, OH job
YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day. Through your leadership, your team always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through effective replenishment. Most importantly, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You have a passion for driving sales:
As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
You're a merchandising innovator:
You coach your team to deliver an outstanding guest experience by ensuring your store is always representative of AEO Brand Standards. You ensure your store stays in tip-top shape by #leading day-to-day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready with a game plan to take action!
You're a people leader:
You're all about motivating and inspiring your team through AEO's core values. You're a role-model leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
You've got an eye for talent and a love of training:
You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
You know that teamwork makes the dream work:
You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
You're an operational innovator:
You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
Integrity is your middle name:
You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You've led teams in a retail management role previously - #practicemakesperfect!
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You know how to lead and develop teams and have a general understanding of employment law.
Business acumen? You've got it!
You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$18k-23k yearly est. Auto-Apply 7d ago
Assistant Store Manager FT
Lids 4.7
Lids job in Aurora, OH
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.
Principle Duties and Responsibilities
People & Training
* Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
* Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
* Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
* Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
* Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
* Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
* Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
* Assist in recruiting and training store personnel on proper store operations and procedures.
* Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
* Other duties as assigned.
Customer Experience
* Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
* Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
* Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
* Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
* Maintain a professional appearance consistent with Company Dress Code Policy.
Additional Principal Duties and Responsibilities
Operations
* Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
* Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
* Maintain store technology and equipment - MPOS, Lids Custom, etc. - by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
* Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
* Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
* Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
* Open and close the store as required following the procedures per the Operations P&P Manual.
Product & Inventory Management
* Protect Company assets within guidelines of LIDS Retail policies.
* Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
* Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
* Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
* Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
* Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
* Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
Job Required Knowledge & Skills
* High school diploma or equivalent plus one year relative experience.
* Established ability to produce sales results while minimizing loss.
* Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
* Ability to operate a computer, as well as maneuver relative software programs.
* Ability to lift up to 50 pounds.
* Ability to climb a ladder and work with hands overhead.
* Standing required for up to 100% of the work time.
* Ability to work unsupervised.
Preferred Job Required Knowledge & Skills
Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
Education
Reports To
* Store Manager