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Field adjuster vs general adjuster

The differences between field adjusters and general adjusters can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a field adjuster and a general adjuster. Additionally, a general adjuster has an average salary of $62,495, which is higher than the $54,120 average annual salary of a field adjuster.

The top three skills for a field adjuster include customer service, xactimate and strong negotiation. The most important skills for a general adjuster are customer service, xactimate, and claims handling.

Field adjuster vs general adjuster overview

Field AdjusterGeneral Adjuster
Yearly salary$54,120$62,495
Hourly rate$26.02$30.05
Growth rate-6%-6%
Number of jobs51,07147,263
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 76%
Average age4444
Years of experience44

What does a field adjuster do?

A field adjuster is an individual who creates property and contents estimates based on the field inspection using the Xactimate estimating software with photos and diagrams. Field adjusters are required to investigate and evaluate property damage to determine and negotiate a monetary settlement for each claim. They must complete reports and itemize billing to be submitted to insurance companies for services rendered. Field adjusters must provide exceptional customer service to all parties involved to aid in the settlement process and maintain customer satisfaction.

What does a general adjuster do?

In insurance companies, a general adjuster is responsible for studying and analyzing insurance claims to identify the company's financial liability. As a general adjuster, they must personally assess the extent and cause of property or physical damages, including the cost of repairs. They may also conduct interviews with witnesses or experts to ensure the eligibility of claims. Furthermore, as a general adjuster, it is essential to maintain records and documentation of procedures and cases, all while adhering to the company's policies and regulations.

Field adjuster vs general adjuster salary

Field adjusters and general adjusters have different pay scales, as shown below.

Field AdjusterGeneral Adjuster
Average salary$54,120$62,495
Salary rangeBetween $38,000 And $75,000Between $41,000 And $94,000
Highest paying CitySan Francisco, CA-
Highest paying stateAlaska-
Best paying companyZurich-
Best paying industryInsurance-

Differences between field adjuster and general adjuster education

There are a few differences between a field adjuster and a general adjuster in terms of educational background:

Field AdjusterGeneral Adjuster
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 76%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Field adjuster vs general adjuster demographics

Here are the differences between field adjusters' and general adjusters' demographics:

Field AdjusterGeneral Adjuster
Average age4444
Gender ratioMale, 70.3% Female, 29.7%Male, 73.0% Female, 27.0%
Race ratioBlack or African American, 12.0% Unknown, 4.4% Hispanic or Latino, 16.3% Asian, 5.1% White, 61.7% American Indian and Alaska Native, 0.5%Black or African American, 12.2% Unknown, 4.4% Hispanic or Latino, 16.6% Asian, 5.3% White, 61.0% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between field adjuster and general adjuster duties and responsibilities

Field adjuster example responsibilities.

  • Manage and dispose of claims in litigation by preparing and developing strategy with defense counsel and consensus relative to litigation handling.
  • Provide optimum service to policyholders and agents, negotiate fair settlements and identify SIU claims.
  • Process boat, auto, motorcycle, and motorhome RV claims thru various estimating software.
  • Participate in development of claim handling strategies for mediation claims with home office personnel and attorneys.
  • Work closely with SIU in the handling of 1st party auto theft claims from initiation to completion.
  • Coordinate inspections with insure, this entail booking flights, hotel and rental reservations all while considering the overall cost.
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General adjuster example responsibilities.

  • Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
  • Investigate and evaluate bodily injury and property damage automobile and homeowner claims.
  • Respond to arbitration responses when need.
  • Investigate, inspect, scoped and estimate in Xactimate every loss assign.
  • Evaluate and estimate homeowner property damage.
  • Evaluate cost benefits so early settlement versus further litigation and negotiate settlement.
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Field adjuster vs general adjuster skills

Common field adjuster skills
  • Customer Service, 20%
  • Xactimate, 17%
  • Strong Negotiation, 7%
  • Insurance Policies, 6%
  • Claims Handling, 3%
  • CCC, 3%
Common general adjuster skills
  • Customer Service, 19%
  • Xactimate, 17%
  • Claims Handling, 11%
  • Litigation, 10%
  • Commercial Property, 9%
  • Insurance Coverage, 7%

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