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Plasma Center Technician-PM
Biolife Plasma Services 4.0
Field service technician job in Bolingbrook, IL
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
· You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
· You will screen new and repeat donors and take and record donor vital signs and finger stick results.
· You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
· You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
· You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IL - Bolingbrook
U.S. Starting Hourly Wage:
$18.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
LocationsUSA - IL - BolingbrookWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Job Exempt
No
$18 hourly Auto-Apply 15h ago
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Field Service Reliability Engineer
Advanced Technology Services 4.4
Field service technician job in Hammond, IN
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Extensive travel required. (Local, National, International)
· Promotes and adheres to the ATS safety culture.
· Engages in various work environments and industries to lead reliability centered maintenance efforts.
· Mentors, coaches, and provides reliability best practices for applications in customer facilities, by customer personnel
· Identifies top potential issues leading to lost production and preventable maintenance spending. Communicates findings with leadership.
· Provides solutions to root cause deficiencies and demonstrates economic benefits to their correction.
· Actively drives the implementation of equipment improvement projects.
· Identifies and implements current and new processes / technologies to increase equipment performance and uptime
· Champions systems and best practice procedures towards a proactive manufacturing culture.
· Analyzes equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions, improved maintenance strategies, preventative maintenance optimization, and other reliability techniques.
· Provides technical service to operations and manufacturing personnel on equipment related troubleshooting efforts.
· Utilizes predictive, preventative, and precision maintenance technologies and strategies designed to identify or control risks prior to failure and ensure optimum maintenance execution.
· Collaborates with the maintenance team to prioritize assets and actions by determining failure probabilities and evaluating the risk of compliance, supply, strategy, and cost.
· Provides training and coaching in Root Cause and Reliability Analysis and takes ownership for ongoing corrective action tracking, implementation and follow up to ensure that all Root Cause Analysis projects are documented.
· Ensures compliance with regulatory requirements and ATS policies and procedures.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· Bachelor's degree in engineering (ABET accredited)
· Eight or more years of reliability experience across 2 or more manufacturing sites
· Demonstrates ability to perform full array of reliability tool sets
· Strong technical understanding of electrical or mechanical components, tools, and designs
· Ability to complete a failure mode effects analysis, cause and effect diagrams, root cause failure analysis, life-cycle costing, and risk analysis
· Ability to research and apply new equipment technology / trends
· Robust problem solving, mathematical, analytical, and decision making skills
· Proficiency with computers, maintenance systems, and applications, including Microsoft Office
· Excellent verbal communication, facilitation, and presentation skills
· Strong reporting and technical writing capability
· Ability to build and maintain positive, professional relationships
Desirable KSAs:
· Desire to develop into a leadership role
· Experience with data trend analysis, vibration analysis, motor current analysis, oil analysis, lubrication and hydraulic testing, laser alignment, nondestructive testing, infrared thermography, ultrasound technology, acoustic reliability technology, Weibull analysis, and Six Sigma or Lean Manufacturing methodologies
· Knowledge of various government regulations such as, Current Good Manufacturing Practice (cGMP), National Electrical Testing Association (NETA), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA)
· CMRP certification
· Green Belt certification
· STS certification
Competencies:
· Drive & Motivation
· Interpersonal Skills
· Task Management
· Strategic Skills
· Customer Focus
· Self-awareness
· Management & Leadership
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
$46k-71k yearly est. Auto-Apply 18h ago
Field Service Engineer - Chicago
Executive Directions & Pinnacle Int'l
Field service technician job in Chicago, IL
One of our clients is a German-owned (US-based) capital equipment subsidiary that sells inline automated systems for the confectionary and food industries. Due to growth and expansion in North America, the company is seeking two FieldService Engineers based in the Midwest (Chicago/Milwaukee), Northeast (Philadelphia/NYC/New Jersey), or Southeast (Atlanta) areas. The Role:
Will travel up to 75% on site to customers/manufacturing locations.
Trips are primarily 1-3 weeks, Monday-Friday but travel flexibility is a must.
The Responsibilities:
Install, repair, and rebuild high speed, servo-driven, mechanical motion-controlled systems that slice, cut, fold, slip, stack, wrap, and convey products.
Perform product training and demonstrations on an as needed basis
The Ideal Candidate:
Strong mechanical systems repair/installation background with:
Servos
Camshafts
High-speed mechanical motion systems (1,000 to 3,000 pieces per minute)
Ability to diagnose and repair:
Electrical components
Wiring issues
PLCs (AB, B&R, and Schneider software)
Safe driving record
Ability to obtain a passport and travel to Germany
Lives within 90 minutes of an airport
Salary:
$35 to $50 an hour
Overtime
Per Diem
Interested candidates may respond to this posting or contact Sean Broom directly on his LinkedIn page.
$35-50 hourly 60d+ ago
US Head of IT Service Management & ITIL Leader
Canadian Imperial Bank of Commerce 3.8
Field service technician job in Chicago, IL
A leading financial institution in Chicago seeks an experienced IT Service Management professional to lead and mentor a technical team. The ideal candidate has over 10 years of experience in Technology Infrastructure Management and strong leadership skills. Responsibilities include overseeing incident management and ensuring high customer satisfaction levels. The role requires experience with ITSM tooling, preferably ServiceNow, and a relevant bachelor's degree. This position offers competitive salary and benefits, emphasizing innovation and continuous learning.
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$86k-127k yearly est. 4d ago
Field Service Engineer
HSG Laser Us 3.7
Field service technician job in Addison, IL
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: ****************
About the Role
The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.
Responsibilities
Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting.
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company's strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
Provide one-to-one training and guidance for new hired service team members.
Qualifications
Two years of working experience in related industry (Fiber Laser experience highly preferred)
Technical know-how: installation, debugging and maintenance on 6KW equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician's certification
Fitter's certification
Job level and pay is dependent on experience. Pay ranges and level progressions:
ServiceTechnician ($29-35 hourly)
Service Engineer ($36-41 hourly)
Senior Service Engineer ($42-48 hourly)
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
$42-48 hourly 4d ago
Senior MSL, Rare Disease - Field-Based IL/WI
Amgen Inc. (IR
Field service technician job in Chicago, IL
A leading biotechnology firm is seeking a Senior Medical Science Liaison for Rare Disease in the Chicago area. In this field-based role, you will engage with healthcare providers, providing critical scientific information while contributing to improving patient outcomes. Candidates should possess strong Medical Affairs experience and a doctorate degree, with preferred expertise in Rheumatology or Nephrology. Join the team to make a lasting impact on patients' lives and enjoy a collaborative culture with comprehensive benefits.
#J-18808-Ljbffr
$45k-72k yearly est. 4d ago
Field Service Technician
LHH 4.3
Field service technician job in Bensenville, IL
LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated FieldServiceTechnician to join their team. This is a unique opportunity for someone who thrives on travel, technical challenges, and making a real impact at customer sites across the U.S. and internationally.
Why Consider This Opportunity?
Work with Cutting-Edge Technology: You'll troubleshoot and program PLCs, including Siemens and Allen Bradley controllers, and set up advanced systems like Siemens LMV5.
Diverse Environments: From power plants to ship engine rooms, every day brings new challenges and learning opportunities.
Career Growth: Training and development opportunities, including working with industry-leading equipment and technologies.
Key Responsibilities:
Perform start-ups and commissioning of industrial pressure vessels and boilers at customer locations nationwide and abroad.
Troubleshoot, program, and optimize PLCs (preferably with RS Logix500), HMIs, and combustion systems.
Conduct operational testing and calibration of burners and fuel/air ratios using advanced diagnostic tools.
Provide expert support to customers and fieldtechnicians, both onsite and remotely.
Document technical procedures and contribute to instruction manuals for end-users.
Maintain clear communication through trip reports and technical documentation.
Qualifications and Skills:
Bachelor's Degree in Engineering is a plus.
4+ years in fieldservice experience, with strong PLC troubleshooting and programming skills.
Hands-on expertise with pressure vessels, boilers, hydraulic and pneumatic systems, and combustion analyzers.
Experience setting up Siemens LMV5 systems.
Willingness to travel extensively (up to 90%), including occasional international assignments.
Compensation Range: $38/hr - $42/hr
Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.
If you are a passionate FieldServiceTechnician looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!
LHH is a leader in permanent recruitment-and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **************************************
$38 hourly 4d ago
Field Service Technician HVAC Data Center
Munters 4.3
Field service technician job in Chicago, IL
HAVC Data Center TechnicianTravel 90% About US:Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers'operations. With an optimal climate system, we can help them to more efficiently use energy or waterresources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation.We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.Job Summary:Data Center ServiceTechnicians travel to customer sites to start up, commission and safely troubleshoot and repair Data Center equipment. This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. Requires some ability to manage the projects while onsite for start-up commissioning and coordination of other trades and services.Essential Functions and Responsibilities:
Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems.
Maintain and protect Munters equipment and property.
Respond in a timely manner to all requests for service from customers or management.
Provide customer training on Munters equipment.
Provide technical feedback on equipment using detailed fieldservice reports.
Understand that FieldService's major role is one of instant response to customers' needs and focus as a part of a team always makes us available to our customer needs, urgent or otherwise.
Requirements:
5+ years of experience and extensive knowledge in the Mechanical field specifically the HVAC field.
Frequent travel required, up to 90%, across the USA by plane and car.
Extensive knowledge in electrical troubleshooting, able to diagnose electrical issues with proficiency and record data.
Knowledge of all safety procedures and requirements and has training in Arc flash, lock out tag out and other safety requirements. Understands and knows how to utilize all PPE associated with electrical safety.
Extensive refrigeration knowledge. Understands how to pressure test, evacuate, and charge systems without assistance. Understands the refrigeration system concepts and can fully troubleshoot and diagnose refrigeration problems. Proficient in brazing and soldering. Holds a universal refrigeration card.
Extensive knowledge in Controls, has experience with troubleshooting, programming, or downloading to controls systems. Understands PLC's and how to work with all types of platforms. Knows how to access information from PLC's and be able to adjust. Able to connect to a PLC with a computer to communicate and make changes.
(Optional) State Licensed Master HVAC mechanic. This requires years of experience, training and testing along with experience working under other experienced professionals to achieve.
Strong written and verbal communications skills
Self-Motivated, with the ability to work independently.
Ability to communicate well with other site personnel as well as Sales PM, Service Manager and Technical Support personnel.
Education:
High Diploma or equivalent. Trade School desired.
Physical Requirements:
Heavy Work: Exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminals, expansive reading, etc.
Work Conditions:
You must wear personal protective equipment such as safety glasses, safety boots, hard hats, and hearing protection where the company requires.
Ability to travel and be away from home for several days at a time.
Willingness to take "On-call" duties as required.
Willingness to occasionally work weekends and/or holidays.
Willingness to work outdoors in all types of weather conditions.
Willingness and ability to work 6 feet or more above the ground as required.
Benefits:
Competitive Salary
Comprehensive health, dental, and vision insurance plans
Flexible work schedule
Generous vacation and paid time off
401K retirement savings plan with employer matching
Professional development opportunities, including tuition reimbursement, and conference attendance
Company-sponsored social events and team-building activities
State-of-the-art equipment and tools to support your work
Equal Opportunity Employer:We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position
$69k-87k yearly est. 1d ago
Field Service Technician - Printing Industry
Durst Image Technology Us 4.0
Field service technician job in Chicago, IL
. Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers for signage, decor, corporate, industrial, and packaging. Vanguard's mission is to deliver the best ownership experience in the wide format market to our customers. This is accomplished by offering the highest levels of service, outstanding communication, technology, and customer care. We create, foster, and nurture a culture of caring about our customers, vendors, and employees which shows in every interaction internally and externally.
At Vanguard, you aren't just an employee - you are family. From day one, you'll be welcomed into our team of dedicated, talented, friendly people who will provide all the support you need to be successful. Your first month of training will include time at our Atlanta-area headquarters as well as in the field where you will shadow other ServiceTechnicians. You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day.
Are you the go-to for fix-it assistance in your circle of family and friends? Are you a DIY person who likes working with your hands and mind, tackling challenges, and taking things apart and fixing them? If yes, we want to talk to you!
Here are some examples of the skills/experience/hobbies we find typical in our ServiceTechnicians:
RC Car and Planes
Robotics experience
Automotive repair
Motorcycle rebuild and repair
Bicycle repair/modifications
Small engine repair
Automation machine repair
Mechatronics students
Machine assemblers or repair
Marine mechanics
Now, a bit more about what you'll be doing in this job:
The ServiceTechnician is responsible for installing and servicing all printers to the delight of our customers, while enhancing Vanguard Digital's products by recommending enhancements/improvements. Your specific responsibilities include:
Ensure all printers are properly installed and operational.
Train Vanguard customers on how to operate our printers.
Diagnose, repair and solve issues with our printers via remote support or onsite service.
Support sales activities by passing information/opportunities to Sales
Provide remote support for our customer service 1-800 line.
Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
Document/Record service calls including materials and resolutions in our software (Salesforce) system.
What you bring to the table:
The successful candidate will be an aggressive problem solver and an action oriented individual who effectively builds long-term value with our customers and fellow employees.
To be considered for this position, you must have these qualifications:
Heavy, industrial equipment maintenance knowledge/experience
Installation/support experience onsite as field tech/engineer
Willingness to travel as needed, typically up to 75% of the time throughout the USA and Canada, with occasional weekend work to meet customer needs
Great attitude and eagerness to learn
Excellent communication and customer service skills
Strong mechanical aptitude and good dexterity
Strong electrical and electronic troubleshooting skills
Ability to identify, recommend, and implement effective technical repair and maintenance solutions.
Proficient computer skills
High school diploma or equivalent
Experience or training within some form of mechanical discipline
Valid driver license and willingness to do pre-employment drug and criminal background checks
Physical Demands: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds.
Bonus points for these nice-to-have but not required qualifications:
Associates degree or equivalent training and/or experience
Previous experience in printing or related industry
Familiarity with reading schematics and wiring diagrams
Hands-on experience with hand tools
Working knowledge of multimeters for electrical testing
Working knowledge of AC and DC up to 3 phase
Basic knowledge of PLC programming
Strong understanding of computer hardware and software
$49k-76k yearly est. 1d ago
Service Engineer
Supermicro 4.7
Field service technician job in Chicago, IL
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
This is a full-time position within the Supermicro Global Service Team: Chicago, IL. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under Technical Account Manager direction and take ownership of customer base
Demonstrate ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
The ability to produce meaningful reports and metrics is a plus
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Travel is required (up to 25%)
Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
2+ years of experience in servicing complex X86 systems and parts
Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Emphasize break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication skills, project management skills, solid time management skills
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Must possess an excellent ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Individuals must be able to work effectively in a high-pressure environment
Full professional proficiency in English (read/write/speak)
Must be punctual and detail-oriented
Familiarity with Linux is a plus
Salary Range
$70,000 - $100,000
The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$70k-100k yearly 3d ago
AI Engineer, AI Services
Ahead 4.8
Field service technician job in Chicago, IL
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Role Overview
The AI Engineer is a hands-on builder who develops and deploys agentic AI solutions for AHEAD's clients. You will work on multi-agent workflows, retrieval pipelines, and system integrations that automate real business processes like document handling, SDLC tasks, service desk actions, reporting, and decision support. This role focuses on implementing and improving components within larger agentic systems. You will collaborate closely with senior engineers, solution managers, and client teams to translate ideas into working automations. It is an ideal role for someone eager to deepen their skills in applied AI, workflow orchestration, and enterprise integration. Key Responsibilities
Agentic Solution Development
Build and customize agents using frameworks such as LangChain, LangGraph, Autogen, CrewAI, or LlamaIndex.
Implement components for document processing, workflow automation, data retrieval, and structured output generation.
Develop and maintain vector DB pipelines (Pinecone, pgvector, Elasticsearch) and RAG-based retrieval workflows.
Configure LLM/SLM endpoints, tool-calling functions, and agent memory/state handling.
Workflow & Integration Engineering
Implement real-time and batch workflows using Python, Kafka, EventBridge, Airflow, Celery, Snowflake, S3, or n8n.
Build integrations with enterprise tools (SharePoint, Salesforce, ServiceNow, Jira, APIs).
Support data transformations, validation, and versioning needed for downstream agent operations.
Quality, Testing & Observability
Write tests for agent behavior, pipelines, and model output consistency.
Contribute to monitoring, logging, metrics, and guardrail configurations for agentic systems.
Participate in debugging sessions and post-incident reviews with senior engineers.
Client Delivery Support
Participate in client workshops, demos, and working sessions as part of the engineering team.
Translate requirements from senior engineers or solution managers into technical tasks and working components.
Help document solution behavior, configurations, and deployment steps for clients.
Security, Governance & Responsible AI
Follow established patterns for access control, data handling, safe model usage, and auditing.
Ensure compliance and guardrail configurations are consistently applied in implementations.
Team Collaboration & Growth
Contribute to internal documentation, code templates, and reusable building blocks.
Learn and apply AHEAD's reference architectures, best practices, and agentic patterns.
Support onboarding of new engineers and collaborate in agile ceremonies.
Qualifications
Required
Solid Python programming skills and experience building APIs, batch jobs, or automation scripts.
Exposure to multi-agent or LLM application frameworks (LangChain, LangGraph, Autogen, LlamaIndex, CrewAI).
Familiarity with vector databases and retrieval workflows (Pinecone, pgvector, Elasticsearch).
Experience with data engineering or workflow tools (Kafka, EventBridge, Snowflake, Airflow, Celery, AWS services, or similar).
Strong attention to documentation, testing, and collaborative engineering practices.
Ability to learn quickly in fast-moving, client-facing environments.
Preferred
Experience integrating with enterprise systems or SaaS platforms (ServiceNow, Salesforce, SharePoint, databases).
Familiarity with MLOps, containerization, or observability stacks.
Exposure to cloud services (AWS, Azure, GCP).
Success Metrics
High-quality implementation of agentic components, integrations, and workflows.
Reliability and consistency of delivered features, validated through tests and monitoring.
Steady velocity of delivery within agile teams.
Strong collaboration with senior engineers and positive feedback from client teams.
Demonstrated growth in agentic engineering skills and contribution to reusable assets.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
$58k-85k yearly est. 1d ago
Crisis Services Tech On Call
Dupage County Health Department 2.7
Field service technician job in Bellwood, IL
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis ServicesTechnicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department!
Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center.
In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift.
Responsibilities
Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential.
Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks
Assists with client medication observation in Crisis programming as needed
Performs tasks related to maintaining environmental standards in crisis programming
Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
Completion of required documentation within established timeframes, through use of an Electronic Client Record
Participates in team meetings to assess clients' progress.
Participates in emergency response activities as assigned.
Requirements
A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC.
Must be 21 years of age. Experience preferred, but not required
While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds.
Salary
$17.00 Hourly
Job Type
On-Call
Service Unit
Behavioral Health Services
Department
Emergency Services
$17 hourly 3d ago
Skilled Trade Tech School Partnerships
Jones Lang Lasalle Incorporated 4.8
Field service technician job in Chicago, IL
Skilled Trade Tech School Partnerships page is loaded## Skilled Trade Tech School Partnershipsremote type: On-sitelocations: Chicago, ILtime type: Full timeposted on: Posted Todayjob requisition id: REQ475076**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**JOIN THE JLL SKILLED TRADES TEAM** *Building Tomorrow's Workplaces Today***NOW HIRING: SKILLED TRADES PROFESSIONALS ACROSS THE US****About JLL's Portfolio:** As a Fortune 500 company and global leader in commercial real estate services, JLL manages over 5 billion square feet of real estate worldwide. Our skilled trades professionals support diverse property types including corporate headquarters and office buildings, industrial facilities and manufacturing plants, healthcare systems and hospitals, retail and shopping centers, data centers and technology campuses, educational institutions and universities, government facilities, hotels and hospitality venues, life sciences and research facilities, and logistics and distribution centers.**Industries We Serve:** Our clients span every major industry sector - from Fortune 500 corporations and technology giants to healthcare systems, financial institutions, retailers, manufacturers, and government agencies. This diversity means varied, challenging work environments and the opportunity to develop expertise across multiple facility types and cutting-edge building technologies.**We're Looking For:** Experienced professionals in electrical, plumbing, HVAC, carpentry, painting, and general maintenance trades to join our facilities management teams across multiple locations.**What We Offer:** Competitive compensation packages, comprehensive benefits including health insurance and retirement plans, opportunities for professional development and advancement, exposure to state-of-the-art building systems and emerging technologies, stable work environment with a global industry leader, and modern tools and technology to support your work.**Qualifications:** Relevant trade certification or equivalent experience, strong problem-solving and communication skills, ability to work independently and as part of a team, commitment to safety protocols and quality workmanship, and flexibility to work across various client sites as needed.Apply online at [company careers portal] Email your resume to [HR contact] Call [phone number] for immediate consideration*JLL is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.*This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.**Estimated compensation for this position:**- per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**On-site -Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ******************. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the
#J-18808-Ljbffr
$30k-42k yearly est. 6d ago
T700 Depot Military Field Service Representative - Tolemaida, Colombia
We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
Job Description:
Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.
The work:
+ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions
+ Develops strong working relationships with the senior management team and identifies follow-on project opportunities
+ Manages and contributes to development of the platform migration and global roll out strategy and execution
+ Works with software and technology partners to design & deliver Service-focused solutions
+ Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
+ Manages day to day on-shore and off-shore project teams during the project lifecycle
+ Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
+ Manages experience-led teams in developing strategic vision and creative UI/UX design
+ Interacts with client stakeholders for business justification, funding, scope, and timeline
+ Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Basic Qualifications:
+ 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions.
+ 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change.
+ 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
+ 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc.
+ 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Good to have (preferred skills):
+ Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
+ 5+ years of experience implementing comprehensive end-to-end service center & fieldservice software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
+ Experience in algorithmic decisioning or interactive management
+ Strong understanding of PCI/PII security and data privacy requirements
+ Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
+ Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
+ Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$141.1k-311.2k yearly 60d+ ago
IT Service Desk Lead
Xeris Pharmaceuticals, Inc. 4.2
Field service technician job in Chicago, IL
The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous improvement across the helpdesk function in a Microsoft centric environment. This role serves as a key liaison between end-users and technical teams, ensuring secure, scalable, and premium support for both office and field-based employees.
**Responsibilities**
+ Lead daily IT support operations across office and field teams, ensuring timely resolution of issues and minimal business disruption, utilizing ITIL best practices. Serve as the primary escalation point for complex technical problems and high-priority service requests.
+ Own and evolve ITSM processes (incident, service request, change and problem), document repeatable procedures, and lead support-related projects.
+ Incident Management - Lead incident response efforts by prioritizing and resolving IT issues swiftly, coordinating with support teams to minimize disruption, meet SLAs, and drive continuous improvement through analysis and reporting.
+ Service Request Management - Manage and optimize the service request lifecycle, ensuring timely fulfillment, process efficiency, and alignment with ITIL best practices of user requests in alignment to enhance user experience and operational performance.
+ Change Management - Coordinate and oversee change management activities, ensuring proper assessment, approval, and communication of changes to minimize risk and disruption to IT services.
+ Problem Management - Drive problem management processes by identifying recurring issues, performing root cause analysis, and implementing long-term solutions to improve service stability and reduce incident volume. Lead and report to management on a regular cadence.
+ Project Management - Lead support center projects, integrating new technologies and driving successful implementation.
+ Asset Management - Manage the lifecycle of user-facing technology, maintain accurate asset inventory, and enforce IT security protocols.
+ Take ownership of support issues, engaging other internal / external expertise as required.
+ Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
+ Continuously educate employees and equip them with essential IT tools and best practices.
**Qualifications**
+ Associate or bachelor's degree in information technology or equivalent work experience preferred
+ 5+ years of progressive experience in IT support/helpdesk roles
+ Proven supervisory experience with a strong grasp of helpdesk fundamentals-ticketing systems, SLA adherence, and performance metrics; ITIL Foundation knowledge or certification preferred.
+ Advanced capabilities using Microsoft products including Outlook, Excel, Word, PowerPoint, Teams and SharePoint.
+ Knowledge of modern workplace technologies, Windows system administration, M365 administration, enterprise backup and recovery, and system performance monitoring tools; agile project management techniques.
+ Strategic thinker with strong problem-solving abilities, capable of managing multiple priorities under pressure while maintaining attention to detail.
+ High emotional intelligence and discretion, with a proactive and customer-focused approach to anticipating needs and resolving issues.
+ Self-starter with initiative and adaptability, thriving in fast-paced, diverse environments and contributing effectively to team success.
+ Preferredexperience with SOX compliance, enterprise desktop management, mobile device management, cybersecurity tools and incident response processes.
+ Competencies: [Examples may include:] Leadership, Interpersonal Skills, High Emotional Intelligence, Independent Judgement, Teamwork / Collaboration, Verbal & Written Communication, Project Management, Microsoft Office Suite, Attention to Detail, Adaptability
+ Working Conditions: This is a hybrid position based in Xeris' Chicago office. A minimum of three days per week in the office is required. On-site requirements may change at management's discretion.Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel.
_The level of the position will be determined based on the selected candidate's qualifications and experience._
\#LI-HYBRID
_As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors._
_The anticipated base salary range for this position is $75,000 to $110,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for bonus and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process_
_NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization._
**Job Locations** _US-IL-Chicago_
**Title** _IT Service Desk Lead_
**ID** _2025-2300_
**Category** _IT_
**Type** _Full-Time_
$75k-110k yearly 60d+ ago
Field Service Technician - Commercial A/V & Electronics
Quest International 4.0
Field service technician job in Chicago, IL
Job DescriptionA/V FieldServiceTechnician - Hit the Road, Fix Real Systems
Quest International | Chicago, IL (Midwest Travel) $24.00-$35.00/hr DOE | Full-Time | Temp-to-Hire 80%+ Travel | Monday-Friday
This Is a Real A/V Field Job - Not IT, Not Desk, Not Bench
This role is for hands-on commercial A/V fieldtechnicians who troubleshoot and repair installed systems at customer sites.
If your background is IT helpdesk, desktop support, cybersecurity, networking, facilities, or management, this role is not a match.
What You'll Actually Be Doing
Performing independent on-site service calls
Troubleshooting commercial A/V and electro-mechanical systems
Executing FRU-level repairs and component replacement
Working hands-on with displays, racks, amplifiers, DSPs, switchers, DVRs
Using digital multimeters and diagnostic tools to isolate faults
Running, terminating, and testing HDMI, USB, Coax, Cat5/Cat6
Traveling across Chicago and the Midwest most weeks
Managing your own service route and daily workload
Communicating professionally with customers
Documenting work and moving on to the next site
If it routes, switches, amplifies, or drops signal - you'll be fixing it.
This Role Is Built For Technicians Who
Prefer field work over sitting still
Want variety instead of the same building every day
Can work independently without hand-holding
Want consistent work, not random gigs
What You Need (Read Before Applying)
3+ years of A/V, electronics, or low-voltage fieldservice experience
Proven FRU-level troubleshooting capability
Hands-on use of a digital multimeter
Experience servicing installed commercial systems
Solid understanding of signal flow and cabling
Familiarity with DSPs, amplifiers, switchers, DVRs
Ability to lift 50 lbs, climb ladders, and work in tight spaces
Valid driver's license and comfort with heavy weekly travel
Professional, customer-facing communication skills
This Is NOT a Fit If
You want remote or hybrid work
You prefer bench, warehouse, or shop roles
You're IT-only or ticket-driven
You don't want to travel regularly
Why Technicians Choose Quest
40+ years of stable fieldservice work
Clear expectations - no bait-and-switch
Monday-Friday schedule
Paid travel and mileage
Temp-to-hire path with long-term opportunity
Trusted to do the job without micromanagement
Quick Reality Check
This job involves frequent travel, hands-on A/V repair, and independent problem-solving.
If that's your lane, apply now.
If not, this role is intentionally not designed for you.
$24-35 hourly 31d ago
Technology Lead - .NET, WCF/WebServices (RESTful/SOAP)
Avance Consulting Services 4.4
Field service technician job in Chicago, IL
Warm Greetings!
My name is Srinath and I am a Sr. Technical Recruiter with Avance Consulting. We are a leading consulting company and have been in consulting business for last 10 years. We are primary vendors to several Fortune 1000, Investment Banks and Financial companies.
I found your resume on one of the job boards and it looks to be a good fit for an open position we have. Please review the listed below. If you are interested, please respond with your updated resume or give me a call on ************ Ext 238 at your earliest convenience. If you are not looking for new roles, please forward this email to someone either from your professional network or friends who are looking for new opportunities since we have an excellent referral program.
Hi,
I hope you are doing good.
I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further
Role:Technology Lead - .NET, WCF/WebServices (RESTful/SOAP)
Duration: Full TIme / Permanent
Location: Austin, TX / Chicago, IL
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Preferred
• At least 3 years of experience in C#.Net, ADO.Net, .Net framework 3.5, ASP.Net. WCF, Webservices
• At least 3 years of experience in Agile, Scrum or Kanban Methodologies
• At least 3 years of experience in tools such as Jira, Jenkins and Continuous Integration and Continuous Delivery
• Knowledge in NO-SQL environment, MongoDB
• At least 3 years of experience in software development life cycle.
• At least 3 years of experience in Project life cycle activities on development and maintenance projects.
• At least 3 years of experience in Design and architecture review.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience to Financial Services and Wealth Management
• Analytical skills
• Experience and desire to work in a Global delivery environment
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$86k-127k yearly est. 60d+ ago
Service Technician Level 2
Busch Group 4.4
Field service technician job in South Elgin, IL
Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum Solutions has an immediate direct-hire opportunity open for a ServiceTechnician 2 at our service center in S. Elgin, IL! The work schedule is M-F 0630-1500.
A Busch ServiceTechnician 2 is responsible for the disassembly of industrial equipment in our vacuum pump remanufacturing process.
If you are a highly motivated, detail-oriented individual with a mechanical aptitude, and at least 1 year of experience working in an industrial or manufacturing setting, apply NOW for an opportunity to find out why Busch is an amazing place to work!
Job Responsibilities
* Remove pumps from the frame and disassemble pump components minimizing any damage to components during disassembly per the prescribed timeframe.
* Clean industrial pumps using cold dip parts, cleaner, hot dip parts cleaner, high-pressure parts washer, bead blaster, and sandblaster.
* Perform preventive maintenance on shop equipment as part of the Total Preventative Maintenance (TPM) program.
* Safely and productively operate material handling equipment, forklifts, pallet jacks, and overhead cranes.
* Work independently or as a team, as necessary, to fulfill department and Busch goals and objectives.
* Cross-train to support other functions in the service center, as needed.
* Assist with implementing and maintaining 5S and Lean activities to improve flow and reduce waste as directed by Management.
* Maintain measurable and productive output as defined by production goals.
* Follow the provided training and procedures outlined in the written operating procedures of our internal proprietary system.
* Must comply with all safety policies, practices, and procedures while reporting all unsafe activities and concerns to the supervisor, safety officer, or human resources.
Required Experience
* 1+ year of experience in an industrial or manufacturing environment: Required
* Education: High School graduate or General Education Degree- Required
* Computer skills: Working knowledge of computers and Microsoft Office software- Required
Personal Qualifications
* Work with a high level of initiative, be self-motivated, and possess professional maturity
* Must be detail, goal, and safety-oriented
* Must be organized and maintain a clean and orderly workspace
* Must possess a positive attitude, be dependable, and be trustworthy
* Work independently or as a team, as necessary, to fulfill department and Busch goals and objectives
* Possess strong oral and written communication skills in English
Job Requirements
* Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
* Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
* Must pass respirator fit test (annual retesting required)
* Must be willing to maintain facial hair to a minimum for respirator fitment
* Must be willing and able to utilize all required PPE
* Must be eligible to work in the US without company sponsorship, as Busch does not sponsor Visas.
Physical Requirements
* Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
* Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
* Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
* All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.
Benefits & Opportunities
Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!
Work Environment
* Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
* Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Why work for Busch Vacuum Solutions?
As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
Nearest Major Market: Chicago
$44k-59k yearly est. 17d ago
Service Now Tech Lead (Locals Preferred)
360 It Professionals 3.6
Field service technician job in Chicago, IL
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Responsibilities include:
⦁ Developing and mentoring software engineers
⦁ Conducting performance reviews for software engineers
⦁ Ensuring good code quality practices are followed such as pair programming and code-reviews
⦁ Creating and maintaining coding standards
⦁ Providing architectural guidance and oversight to scrum teams during value production and coordinating the linkage between architectural vision and implementation of that vision.
⦁ Providing technical leadership and experience of transitioning enterprise-wide services from legacy solutions to cloud-based solution
⦁ Understanding of the technical limitations of ServiceNow
Qualifications
Required Skills & Experience:
⦁ BS/MS degree in Computer Science, Engineering or related subject, plus 10+ years of software engineering experience
⦁ Expert knowledge of various engineering technologies such as .Net/C#, Java, Javascript, Angular, SQL
⦁ Emphasis on Javascript and Angular
⦁ Understanding and experience using WSDL, SOAP, JSON, and RESTful services and other W3C Webs Service frameworks
⦁ Expert knowledge of building enterprise-level web applications using micro services principles, BackEnds for FrontEnds architecture and Event Driven Architecture
⦁ Expert level understanding of the ServiceNow SDLC Module, SCRUM Module, and Release Mangaement
⦁ Knowledge and experience of ServiceNow Team Development, Update Sets, and Design Studio
Desired Skills & Experience:
⦁ ITIL v3 certification
⦁ ServiceNow SysAdmin Certificate
⦁ Service Now Coding Certificate
⦁ ServiceNow Implementation Certification
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
How much does a field service technician earn in Lansing, IL?
The average field service technician in Lansing, IL earns between $39,000 and $86,000 annually. This compares to the national average field service technician range of $35,000 to $82,000.
Average field service technician salary in Lansing, IL
$58,000
What are the biggest employers of Field Service Technicians in Lansing, IL?
The biggest employers of Field Service Technicians in Lansing, IL are: