Guest service representative jobs in Kalamazoo, MI

Job Summary: The Guest Service Representative (GSR) is the first point of contact for guests at Home 2 Suites. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The GSR plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly. Key Responsibilities: Guest Check-In and Check-Out: Greet guests upon arrival with a friendly, professional demeanor. Verify guest information and process check-ins and check-outs efficiently. Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system. Provide guests with necessary information about hotel amenities, services, and policies. Guest Service & Satisfaction: Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction. Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations. Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner. Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met. Reservations & Room Assignments: Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability. Assist with group reservations, special requests, and events. Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system. Communication & Coordination: Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly. Relay important information to other hotel departments to ensure smooth operations and guest satisfaction. Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up. Handling Cash and Payments: Process guest payments accurately, including cash, credit card, and other forms of payment. Handle cash and operate the hotel's point-of-sale (POS) system in accordance with hotel policies. Maintain accurate records of financial transactions, including guest folios and invoices. Security & Safety: Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary. Ensure that all keys and access codes are managed according to hotel security procedures. Assist in emergency situations, following hotel safety protocols. Administrative & Miscellaneous Duties: Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area. Assist with handling guest mail, packages, and messages. Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests. Qualifications: Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred. Previous experience in a customer service or hospitality role is highly desirable. Experience with hotel property management systems (PMS) and reservation software is a plus. Skills & Knowledge: Strong communication and interpersonal skills, with a focus on customer service. Ability to multitask and manage time efficiently in a fast-paced environment. Attention to detail and accuracy in data entry and handling financial transactions. Ability to handle guest complaints and resolve issues in a professional and effective manner. Basic computer skills and proficiency with Microsoft Office applications. Knowledge of hotel services and amenities, and the ability to promote them to guests. Personal Characteristics: Friendly, approachable, and professional demeanor. Strong problem-solving skills and ability to think on your feet. Ability to work independently and as part of a team. Positive attitude and a genuine desire to assist guests. Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Demands: Ability to stand, walk, and move around the front desk area for extended periods of time. Ability to lift and carry up to [weight] pounds when necessary. Flexibility to work varied shifts, including weekends, holidays, and evening hours.

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates' Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-HD1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

2600 28th Street. SE, Grand Rapids, MI 49512 Automotive Lube Technician / Oil Changer$15 - $20 Per Hour Rapid Advance in Pay Based on Punctuality, Reliability, and Productivity!Experience is Preferred, But Not Required We will train! Walk-in Applicants Welcome! Our Lexus dealership needs to hire motivated Lube Technicians / Oil Changers to join our growing organization!Our Service Department has a high volume of business, and you'll always have plenty of work!This is an outstanding, entry-level opportunity to start a rewarding career at a great place to work. We welcome Technicians from other brands and industries such as: Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, etc. We offer a comprehensive compensation and benefits package and all the tools you need to be successful! $15 - $20 Per Hour Rapid Advance in Pay Based on Punctuality, Reliability, and Productivity! Health, Dental, and other insurance options are available 401(k) with matching contribution available Paid vacation Career advancement opportunities Responsibilities - Lube Technician / Oil Changer: Perform multi-point inspection of the vehicle including fluids, battery, brakes, belts, tires, etc. Perform light line maintenance Change or top off all fluids, grease bearings, check/change the oil filter Change, mount, and balance tires Check tire pressure and add air if needed Maintain the dealership records and provide recommendations to customers regarding their vehicles Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology Responsible for keeping the shop area neat and clean Qualifications/Requirements - Lube Technician / Oil Changer: Auto repair experience is a plus but not required we will train those wanting to learn! Dealership service department experience preferred High school diploma or GED equivalent Team-oriented, flexible, and focused on maintaining a high level of customer service Working knowledge of shop equipment Valid drivers license and clean driving record Good work ethic Excellent entry-level opportunity! Upload your resume or tell us about your related experience in the Previous Employers box on your application Please upload your resume. Completing the online assessment will grant you priority approval! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing including background checks, MVR, and drug screening. Harvey Automotive has been family-owned and operated since 1966. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. RequiredPreferredJob Industries Customer Service

Job DescriptionAs a Route Service Representative, you are responsible for the profitable sales of Tekton tools in a given sales territory.Responsibilities • Operate a large, company-owned truck as our store on wheels • Make weekly sales calls to businesses whose employees purchase their own hand tools such as automotive repair, car dealerships, heavy duty truck repair, heavy equipment repair, factory maintenance departments, and aviation repair • Approach managers and owners with the intention of selling Tekton products to the business • Meet and exceed a set sales volume • Collect weekly accounts receivable from customers using Tekton's payment plan Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are enthusiastic and driven • You have strong communications skills • You are personable and enjoy building relationships • You can be both kind and firm • You are confident • You have exceptional values including honesty, integrity, and empathy Baseline qualifications • Familiar with professional hand tool use • Eligible to work in the United States without visa sponsorship Benefits package Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried plus commission position located in Grand Rapids, Michigan. This position requires long hours, sometimes into the evening. Direct supervisor Route Service Field Manager How to Apply ***************************************************************************************************************** About the department The Route Service department delivers Tekton products and replacements directly to professional users at their worksites. They pioneer our route service model, continually expanding the territories we serve and the products that we offer on Tekton trucks.

15514 W Michigan Ave., Marshall, MI 49068 Porter/Service Writer TraineeExcellent Training, Benefits & Career Growth! Award-Winning Cole Chrysler Dodge Jeep Ramis a great place to have a rewarding career! Our Service Department is seeking a Porter/Service Writer Trainee, with the opportunity to advance to a Service Writer, to join our team. Apply now and drive your career forward with our growing organization. Cole Chrysler Jeep Dodge Ram is the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success! Responsibilities - Porter/Service Writer Trainee: Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more. Learn how to guide customers through the auto maintenance and repair process Learn how to advise customers on service options and costs and schedule appointments Greet customers, answer questions and offer additional services including special promotions Follow vehicle status from service bay entry through completion of work Keep customers informed of any changes that occur Review completed work order with customer and ensure their satisfaction Maintain high CSI scores Qualifications - Porter/Service Writer Trainee: Energetic with good customer service, computer and communication skills A positive attitude, good work ethic and professional appearance An self-starter that's conscientious, pleasant and dependable Able to multi-task in a fast-paced environment Valid driver's license and good driving record High school diploma Full-time Benefits: Competitive hourly pay Training Health and dental insurance 401(k) plan Paid time off Employee discounts Closed on Sundays Career advancement A positive and professional work environment RequiredPreferredJob Industries Customer Service

Job Description Onemissionsociety.Org in Greenwood, IN is looking for one front desk agent to join our team. We are located on 941 Fry Road. Our ideal candidate is self-driven, punctual, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Springhill Suites Portage, MI. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

The Front Desk Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors. Please attach a resume or provide previous employment, certifications, skills, or experience that would help you to be successful in this position. Full-time: 2nd shift, includes weekends Opens and closes the front desk and properly secures all files, keys and equipment in the office area. * Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office. * Accepts and records, as directed, payments, reservations, appointments, cancellations and the like. * Confirms scheduled transportation and event registration with residents. * Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community. * Attends in-service training and education sessions, as assigned. * Performs specific work duties and responsibilities as assigned by supervisor. * During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster. QUALIFICATIONS: High school diploma is preferred. Must have the ability to read, write and speak English. Position requires a valid Michigan Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications. Salary: $17.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift, day shift * Weekend availability

Job DescriptionDescription: Job Title: Front Desk Agent Pay: $17/hour Job Type: Part Time (second shift: 3pm to 11pm) Life as a Front Desk Agent: As a Front Desk Agent with Superhost Hospitality at Home2 Suites Holland, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include: Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions. Handling reservations, cancellations, and guest inquiries with professionalism and efficiency. Managing and resolving guest concerns or issues promptly and courteously. Coordinating with other hotel departments to ensure seamless guest experiences. What We're Looking For: We are seeking an individual with the following attributes: Communication Skills: Excellent verbal and written communication skills. Customer Service: A passion for delivering outstanding customer service. Problem Solving: Ability to handle guest issues with tact and diplomacy. Team Player: Collaborative mindset to work effectively with colleagues. Additional Requirements: Must be able to commute. Availability for varying shifts, including evenings, weekends, and holidays. What to Expect in Your First Few Months: In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests. The Perks of Working for Us: Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions. Exclusive travel discounts at our hotel partners and franchises worldwide. Participation in our Wellness program to support your overall well-being. On-demand pay opportunities for instant access to earnings between paychecks. Access to a leadership development program and diverse growth opportunities. Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment. How to Apply: Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online. Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace. About Superhost Hospitality: People Focused. Performance Driven. With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance. Requirements:

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Join Our Team Today! Hampton Inn & Suites - Grand Rapids Downtown is looking for an enthusiastic Front Desk Agent to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Knowledge of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Knowledge of guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Email daily reports to accounting office Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge of the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes Inspect conference rooms, common areas and public restrooms to ensure cleanliness Perform security walks of hotel Investigate and address noise/party issues Set up, prepare, and maintain breakfast area OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Computer software skills Communication both verbal and written Dependable and guest-focused Time management and problem-solving skills Strong leadership abilities REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 1-2 years of hotel experience is a plus ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references SUPERVISORY RESPONSBILITY This position doesn't manage any staff members. BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match Bonus potential And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit **************

Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at **************** Position: Guest Experience Supervisor Location: Goshen, IN Schedule: Full Time Hourly Pay Rate: Starting at $14/hr Pay Frequency: Weekly - Direct Deposit What We Offer You: Generous Compensation & Benefits Package Health, Dental & Vision Insurance Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off: Vacation, Holiday, Sick Time Employee Assistance Program (EAP) Career Growth Opportunities Employee Perks & Rewards Job Summary: The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction. Essential Functions Operations Provide oversight of daily dining services to ensure client and customer satisfaction. Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs. Build and maintain a working 2+ week schedule with at least 3 weeks posted. May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May be responsible for maintaining vendor relationships. Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services. Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained. May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef. May assist with the production of food. Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef. Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events. May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling. Financial Adhere to budgetary guidelines determined by Chef Manager or Chef. Record production or operational data on specified forms. Compile and maintain records of food use and expenditures. Assist with financial recordkeeping for all aspects of operations. May assist with inventory management. People May instruct, train and supervise cooks, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. May perform other duties and responsibilities as assigned Skills/Aptitude Leadership Team oriented Communication proficiency Customer/client focus Ability to work under pressure. Scheduling Supervisory Responsibility This position may supervise employees of the unit. Work Environment This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Required Education and Experience High school diploma or equivalent 1 - 3 years' experience in similar position Specialized training in catering Preferred Education and Experience Culinary school certificate or degree Microsoft Office Suite Required Eligibility Qualifications ServSafe Certification Choke Safety Certification Allergen Awareness Certification

The Front Desk Agent plays a pivotal role in ensuring a high level of guest satisfaction and maintaining the prestigious standards of our AAA Four Diamond Hotel Casino Resort. This position is critical in shaping the guest experience, requiring a blend of professional appearance, excellent communication skills, operational efficiency, and a warm, welcoming demeanor. About Us: At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love: Love your brothers and sisters and share with them. Truth: Be true in everything you do. Be true to yourself and to your fellow Humans. Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery: To do what is right, even in the most difficult of times. Honesty: Be honest in every action and provide good feelings in your heart. Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less. In this Role: Serve as the first point of contact for guests. Responsibilities include greeting guests upon arrival, providing a swift and efficient check-in and check-out process, and handling guest inquiries with high professionalism. Manage room bookings and reservations on day of, including non-reserved walk-ins, using hotel booking and reservation software, ensuring accuracy in guest details and any special requests. Address and resolve guest complaints and issues promptly. Escalate complex issues to management as necessary, ensuring guest satisfaction while adhering to company policies. Serve as a liaison between guests and other hotel departments such as housekeeping, maintenance, and restaurant services to fulfill guest requests and requirements. Handle billing and payment processes, including adjustments and room charges, ensuring all transactions are accurate and secure. Provide guests with information regarding hotel services, facilities, and local attractions. Assist guests in planning dining, entertainment, or other activities within the resort. Maintain accurate records on the pass-down log of guest interactions, transactions, reservations, and all key incidents regarding guest services. All other duties as assigned. Essential Qualifications: Must be 18+ years of age. High school diploma or GED equivalent required. Some college or a college degree in hotel and restaurant management or related field is preferred. Experience with hotel management software and basic front desk operations preferred. Must have strong interpersonal and communication skills with a focus on guest service. Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests. Keen attention to detail in all administrative and transactional tasks performed on keyboard and desktop computers. Ability to quickly assess and resolve conflicts and discrepancies. Capable of managing multiple tasks in a fast-paced environment. Must hold or be able to obtain Gun Lake Tribal Gaming Commission license. Maintains a professional appearance and demeanor that reflects the hotel's AAA Four Diamond service standards. Availability and willingness to work extended hours including nights, weekends, and holidays as business requires. Physical Requirements: Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols. Ability to read, write, and input data into the computer. Must have the manual dexterity to operate job-related equipment. Must have the ability to access all properties and areas. Ability to sit and work on a computer station for a long period of time. Must be capable of lifting 50 lbs with or without assistance. Work Conditions: Work is typically in an office environment, front desk, or back of front desk area. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. Disclaimer and Conditions of Employment: The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test. Indian Preference: The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Knowledge of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Knowledge of guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Email daily reports to accounting office Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge of the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes Inspect conference rooms, common areas and public restrooms to ensure cleanliness Perform security walks of hotel Investigate and address noise/party issues Set up, prepare, and maintain breakfast area OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Computer software skills Communication both verbal and written Dependable and customer focus Time management and problem solving skills Strong leadership abilities REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 1-2 years of hotel experience is a plus ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references SUPERVISORY RESPONSBILITY This position doesn't manage any staff members. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Join Our Team Today! The Fairfield Inn & Suites - Grand Rapids North is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Excellent communication, both verbal and written Strong computer skills and phone etiquette Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: ***this position is at Fairfield Inn by Marriott Elkhart*** The Front Desk Agent (FDA) is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The FDA plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly. Key Responsibilities: Guest Check-In and Check-Out: Greet guests upon arrival with a friendly, professional demeanor. Verify guest information and process check-ins and check-outs efficiently. Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system. Provide guests with necessary information about hotel amenities, services, and policies. Guest Service & Satisfaction: Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction. Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations. Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner. Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met. Reservations & Room Assignments: Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability. Assist with group reservations, special requests, and events. Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system. Communication & Coordination: Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly. Relay important information to other hotel departments to ensure smooth operations and guest satisfaction. Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up. Handling Cash and Payments: Process guest payments accurately, including cash, credit card, and other forms of payment. Handle cash and operate the hotel's point-of-sale (POS) system in accordance with hotel policies. Maintain accurate records of financial transactions, including guest folios and invoices. Security & Safety: Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary. Ensure that all keys and access codes are managed according to hotel security procedures. Assist in emergency situations, following hotel safety protocols. Administrative & Miscellaneous Duties: Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area. Assist with handling guest mail, packages, and messages. Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests. Qualifications: Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred. Previous experience in a customer service or hospitality role is highly desirable. Experience with hotel property management systems (PMS) and reservation software is a plus. Skills & Knowledge: Strong communication and interpersonal skills, with a focus on customer service. Ability to multitask and manage time efficiently in a fast-paced environment. Attention to detail and accuracy in data entry and handling financial transactions. Ability to handle guest complaints and resolve issues in a professional and effective manner. Basic computer skills and proficiency with Microsoft Office applications. Knowledge of hotel services and amenities, and the ability to promote them to guests. Personal Characteristics: Friendly, approachable, and professional demeanor. Strong problem-solving skills and ability to think on your feet. Ability to work independently and as part of a team. Positive attitude and a genuine desire to assist guests. Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Demands: Ability to stand, walk, and move around the front desk area for extended periods of time. Ability to lift and carry up to 25 pounds when necessary. Flexibility to work varied shifts, including weekends, holidays, and evening hours. JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Job Description Night Audit - Part Time and must have Friday & Saturday availability. Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions • Handles confidential information, including guest records, with a high degree of integrity • Makes daily deposits (as applicable) • Verifies room charges and rates; verifies register has appropriate starting cash • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate • Monitors room availability • Blocks rooms and handles guest requests • Performs and documents security walks on a regular basis • Has a thorough knowledge of emergency procedures and implementation of procedures • Prepares continental breakfast on time; replenishes breakfast items as needed • Performs duties of a Guest Service Agent, including laundry functions as directed • May be required to make management decisions in manager's absence • All other duties as assigned What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.