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The differences between head cashiers and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $31,143 average annual salary of a head cashier.
The top three skills for a head cashier include customer service, quality customer service and store operations. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Head Cashier | Customer Service Clerk | |
| Yearly salary | $31,143 | $33,566 |
| Hourly rate | $14.97 | $16.14 |
| Growth rate | -10% | -4% |
| Number of jobs | 284,733 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | High School Diploma, 32% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions. Their duties also include attending to a customer's inquiry about a product, processing the replacement of defective items, managing customer complaints, generating daily sales reports, monitoring supplies and inventories, ensuring enough cash for each register, and keeping all the register areas clean and organized. A head cashier should maintain exceptional customer service at all times to provide the best services and experience for the customers.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Head cashiers and customer service clerks have different pay scales, as shown below.
| Head Cashier | Customer Service Clerk | |
| Average salary | $31,143 | $33,566 |
| Salary range | Between $26,000 And $37,000 | Between $26,000 And $42,000 |
| Highest paying City | Vancouver, WA | Anchorage, AK |
| Highest paying state | California | Alaska |
| Best paying company | Prince William County | United States Courts |
| Best paying industry | Retail | Retail |
There are a few differences between a head cashier and a customer service clerk in terms of educational background:
| Head Cashier | Customer Service Clerk | |
| Most common degree | High School Diploma, 36% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between head cashiers' and customer service clerks' demographics:
| Head Cashier | Customer Service Clerk | |
| Average age | 34 | 40 |
| Gender ratio | Male, 20.7% Female, 79.3% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 9.8% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |