Hotel concierge vs front desk manager

The differences between hotel concierges and front desk managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a hotel concierge, becoming a front desk manager takes usually requires 4-6 years. Additionally, a hotel concierge has an average salary of $42,498, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a hotel concierge include reservations, front desk and guest service. The most important skills for a front desk manager are front desk operations, reservations, and customer service.

Hotel concierge vs front desk manager overview

	Hotel Concierge	Front Desk Manager
Yearly salary	$42,498	$40,802
Hourly rate	$20.43	$19.62
Growth rate	-	-
Number of jobs	5,327	54,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 47%
Average age	49	47
Years of experience	2	6

Hotel concierge vs front desk manager salary

Hotel concierges and front desk managers have different pay scales, as shown below.

	Hotel Concierge	Front Desk Manager
Average salary	$42,498	$40,802
Salary range	Between $29,000 And $60,000	Between $27,000 And $59,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	RH
Best paying industry	-	Hospitality

Differences between hotel concierge and front desk manager education

There are a few differences between a hotel concierge and a front desk manager in terms of educational background:

	Hotel Concierge	Front Desk Manager
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Southern California	Cornell University

Hotel concierge vs front desk manager demographics

Here are the differences between hotel concierges' and front desk managers' demographics:

	Hotel Concierge	Front Desk Manager
Average age	49	47
Gender ratio	Male, 39.3% Female, 60.7%	Male, 31.4% Female, 68.6%
Race ratio	Black or African American, 11.7% Unknown, 5.7% Hispanic or Latino, 21.0% Asian, 8.3% White, 52.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	12%	8%

Differences between hotel concierge and front desk manager duties and responsibilities

Hotel concierge example responsibilities.

Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Arrange and set up VIP tickets for upcoming concerts.
Serve and provide samplings of wine at tasting events across the north-side of Chicago.
Plan special events, parties, and meetings, which may include booking musicians.
Assist hotel patrons with booking tours and pick up for transportation to and from airport.
Participate in VIP events, cater to high-end players, and provide great customer service.

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Hotel concierge vs front desk manager skills

Common hotel concierge skills

Reservations, 38%
Front Desk, 12%
Guest Service, 11%
Hotel Guests, 4%
Dinner Reservations, 4%
Local Attractions, 4%

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%