Hyatt Hotels jobs in Charlotte, NC

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required. The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Additional InformationFree parking & meals Job Number25187549 Job CategoryEngineering & Facilities LocationCharlotte Marriott SouthPark, 2200 Rexford Road, Charlotte, North Carolina, United States, 28211VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management Pay Range: $26.78-$28.39 per hour POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Certificate in two-year technical diploma program for HVAC/refrigeration. Related Work Experience: Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration, exterior and interior surface preparation and painting. At least 2 years of hotel engineering/maintenance experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid Driver's License License or certification in refrigeration or electrical (earned, or currently working towards receiving) Universal Chlorofluorocarbon (CFC) certification Must meet applicable state and federal certification and/or licensing requirements. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description Charlotte Uptown: Hilton Garden Inn and Hampton Inn by Hilton What Makes a Dual Hotel Sales Manager - OEM with McKibbon? As a key member of the hotel team, the Dual Sales Manager has influence and accountability for the revenue generation of the properties assigned. Reporting to the Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the properties achieve their business goals while embracing the McKibbon Guiding Principles. This role is an OEM format: Overtime eligible manager. A Day in the Life: A sales manager will be responsible for sales and revenue generation for the properties assigned. Segments will vary based on size and experience of sales team and hotel needs. You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brands and company. You will be actively involved in the STAR report critique and entering results in the month end report. You will implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor. You will maintain positive relationships with the management company, property owners, and clients. You will support guest experience and satisfaction in all operations. You will act as the face of the properties by being actively involved in the local community. Check emails and voicemails daily with appropriate prompt response. Review McKibbon Hospitality's daily report. Participate in Daily Sales Stand-Up. Review daily Delphi calendar (account, group, and function traces). Review Delphi trace manager for past-due traces. Enter all sales activities into Delphi (traces, QIC, lost business). Review assigned hotel(s) in-house guest ledger/arrival list. Research and prospect leads assigned. Prospect to set appointments/joint appointments/tours. Proactively work on and update target accounts. Greet all assigned in-house meetings. Set-up/maintain group block on group/function schedules. Review budget and P/L with general manager. Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook. Express interest in participating in new hotel and/or acquisition sales blitzes with corporate sales team as requested. Discuss interest in becoming a trainer for position focused training. Attend sales training as recommended by your general manager or Director of Sales. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements Associates/Bachelor's degree, Preferred. 1-year minimum experience in hotel sales preferred. Preferred experience with major brands such as Marriott, Hilton or Hyatt. A proven track record of meeting sales goals. Ability to actively support operational teams. Implement and maintain all sales documentation . The ability to make revenue management decisions to effectively grow market share. The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits. Computer Skills: Word, Excel, PowerPoint Experience with Delphi Standard or Delphi FDC (highly desired). Must be able to work independently and simultaneously manage multiple tasks. Strong organization and presentation skills. Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment. Ability to ensure that hotel policies, procedures and brand standards are followed. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description What Makes a McKibbon Guest Services Manager OEM? As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon's Guiding Principles . The Guest Service Manager is an OEM (Overtime Eligible Management) position. A Day in the Life: You will be responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously. You will anticipate guest needs and provide personalized service to enhance their experience. You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage. You will train all front desk staff as it relates to brand and company standards to maximize service culture. You will assist with sales and champion the Daily Sell Strategy. You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay. You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company. You will inspect and ensure that safety and security standards are being maintained. You will handle guest complaints and concerns promptly, ensuring appropriate resolutions. You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables. You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance. You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders). You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests. You will cover Front Desk shifts as needed according to the budgeted Labor Plan. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: Experience working in a hotel as a front desk representative (or equivalent) Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired) The ability to work weekends, holidays, and evenings The ability to ensure that hotel policies and brand standards are followed Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds. Ability to ensure that hotel policies, procedures and brand standards are followed. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Ideal Skills & Qualities: Excellent communication and problem-solving skills The skills and experience to lead a team to consistently deliver exceptional guest service Developing the leadership qualities of all staff Maintaining positive relationships with associates to drive associate satisfaction Knowledge of hotel management PMS systems. Ability to work under pressure and handle difficult situations professionally. Customer focused with a passion for providing exceptional service. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

**Additional Information** **Job Number** 25180103 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25155222 **Job Category** Event Management **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Bonus Eligible:** Y **JOB SUMMARY** Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR - If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. **Preferred** - Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. **CORE WORK ACTIVITIES** **Management of Event Operations associated with Banquets, Event Services** - Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. - Leads shifts and actively participates in the servicing of events. - Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). - Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. - Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). - Attends pre-event/pre-convention meetings as needed to understand group needs. - Communicates critical information to the Banquet, Event Services and Event Technology teams. - Conducts room function inspections prior to each event to ensure the room is set according to specifications. - Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. - Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. - Maintains attendance log for Banquet, Event Service and Event Technology employees. - Manages departmental inventories and assets including par levels and maintenance of equipment. - Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). - Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. - Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. - Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) - Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. - Works with Event Planning team to verify flawless delivery of events. **Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards** - Verifies knowledge and understanding of OSHA regulations are up to date. - Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. - Participates in the development and implementation of corrective action plans. **Providing Exceptional Customer Service** - Encourages employees to provide excellent customer service within guidelines. - Handles guest problems and complaints, seeking assistance from manager as necessary. - Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. - Meets and greets guests. - Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. **Assisting in Human Resource Activities** - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. - Supports training when appropriate. - Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. - Schedules employees to ensure shift coverage and meet business demands and productivity goals. The hourly pay range for this position is $25.02 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description What Makes a McKibbon Executive Housekeeper? As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property's housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon's Guiding Principles. A Day in the Life: Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards. Responsible for assisting with the overall performance of the property's housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor. Ensure that all cleaning supplies are company approved, and equipment is well-maintained and available as needed Lead, manage and motivate associates with positive engagement to deliver high level of service, guest satisfaction and associate retention. Execute the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service. Responsible for maintaining compliance and staying up to date on new initiatives for the brand and company. You will maintain positive relationships with associates to drive associate satisfaction. Monitor and ensure that safety and security standards are being maintained. Support guest experience and satisfaction. Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met. Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests. Report to maintenance any needed room repairs or issues in a timely manner using the tools provided. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: Previous housekeeping experience within a hotel. 3 years' minimum experience in a hotel manager/supervisor position (highly desired). Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired). Knowledge of local and state compliance laws. The skills and experience to lead a team to consistently deliver exceptional guest service. Excellent communication and problem-solving skills. The ability to ensure that hotel policies and brand standards are followed. Attention to detail and high standards of cleanliness. Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Also follows brand standards for checking in elite members Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes changes as necessary Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Maintains and takes responsibility for all cash and credit card transactions during working hours Completes any necessary accounts receivable and direct billing tasks Follows brand standards when processing guests' stays based on brand point system Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Uses suggested selling techniques to sell rooms and to promote other services of the hotel Coordinates room status updates with housekeeping department Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Communicates with the previous and following shifts Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings and meetings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Excellent customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to multi task Displays good initiative #hc193995

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Our hotel in Center City is located in the heart of Charlotte's bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you're in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality. The General Maintenance Engineer will be responsible primarily for general maintenance and repairs in guest suites, meeting spaces, and front-of-the-house areas. Guest suite and public area entry-level preventative maintenance are included. The Engineer will also perform some repairs on mechanical, electrical, kitchen, and laundry equipment, requiring some skills and experience in these areas. We Offer Excellent Benefits: * Free room nights, Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance * 401K with company match * Paid Vacation, sick days, new child leave, and personal day * Paid Family Bonding Time and Adoption Assistance * Tuition Reimbursement * Employee Stock Purchase Plan * Free parking * Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, an free high-speed internet access. The public space features facilities such as a pool. a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments. Welcome you to your new house, HYATT House! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. The Chief Engineer is responsible for the oversight of the building maintenance of the hotel. This includes the interior as well as the exterior of the building. This person must be knowledgeable in HVAC, Refrigeration, Swimming Pool Management and Electrical Engineering. The Chief Engineer may also be responsible for ordering and maintaining inventory, interviewing, training, staff development and scheduling of maintenance department. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Prepare or direct preparation of food served using established production procedures • Determine amount and type of food and supplies required using production systems• Ensure availability of supplies and food or approved substitutions in adequate time for preparation • Learn menus, recipes, preparation, and presentation. • Set steam table; serve or ensure proper serving of food for tray line or dining room• Comply with established sanitation standards, personal hygiene, and health standards. Observe proper food preparation and handling techniques. • Store food properly and safely, marking date and item • Report necessary equipment repair and maintenance to supervisor • Correctly prepare all food served following standard recipes and special diet orders• Plan food production to coordinate with meal serving hours so that excellence, quality, temperature, and appearance of food is preserved • Apportion food for serving • Maintain daily production records • Keep work area neat and clean at all times; clean and maintain equipment used in food preparation • Complete food temperature checks before service • Prep all food for next shift and for the following day • Work with servers to ensure guest satisfaction and resolve complaints about food service as needed • Availability to work nights, weekends, holidays depending on business needs• Other duties as assigned Education/Experience • High School Diploma or GED preferred • Minimum 1 year experience cooking at restaurant or full service hotel • Culinary school 2-4 year degree preferred Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The House Person / Guest Services Runner plays a key role in ensuring an exceptional guest experience by maintaining a clean, welcoming environment and providing prompt support across multiple departments. This position handles lobby and public-area cleanliness, assists with small maintenance tasks, supports bell services, and responds to guest requests quickly and professionally. Benefits: Weekly pay options Consistent scheduling On-the-job training Friendly and team-focused atmosphere Responsibilities: Public Area Care & Cleaning Maintain cleanliness of hotel lobbies, hallways, restrooms, and other public spaces. Ensure all high-traffic areas are neat, organized, and presentable at all times. Assist housekeeping with linen delivery, trash removal, and supply restocking. Light Maintenance Support Complete minor maintenance tasks such as replacing light bulbs, tightening fixtures, basic troubleshooting, and reporting larger issues to engineering. Conduct routine checks of public spaces to identify and address maintenance needs. Bellman & Guest Support Services Assist guests with luggage handling, room deliveries, and transportation of personal items. Provide a warm, professional greeting and maintain high standards of guest service. Support front desk and concierge with guest request deliveries (amenities, supplies, equipment). Guest Request Runner Respond promptly to requests for towels, linens, amenities, rollaways, cribs, and other guest needs. Communicate effectively with front desk and housekeeping to ensure efficient service. Track and document completed requests according to hotel procedures. Qualifications Previous hotel, hospitality, or customer service experience preferred. Ability to lift, push, and pull up to 50 lbs. Strong communication and interpersonal skills. Basic knowledge of simple maintenance tasks. Positive attitude and a commitment to excellent guest service. Ability to work flexible hours, including evenings, weekends, and holidays. Key Traits for Success Guest-focused mindset Strong attention to detail Reliable, punctual, and self-motivated Team-oriented with a proactive approach

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Cleans hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. • Strip linens from guest rooms and may assist with cleaning guest room. • Abides by the regulations set forth by the material safety data sheets when using chemicals.• Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment.• Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. • Collects soiled linens for laundering and receives and stores linen supplies in linen closet.• Cleans bathrooms and replenishes with supplies. • Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. • Washes walls, ceiling, and woodwork; washes windows, door panels, and sills.• Empties wastebaskets and empties and cleans ashtrays. Transports trash and waste to disposal area. • Takes the initiative to greet guests in a friendly and warm manner. • Available to work nights, weekends, and holidays as needed Education/Experience • High school diploma or GED preferred • Previous housekeeping experience preferred • Attention to detail • Previous customer service experience Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Seeking a skilled Maintenance Technician to join our hotel property maintenance team. This role is essential to ensuring all hotel facilities are safe, operational, and guest-ready. If you have experience with HVAC, electrical, or plumbing systems and enjoy problem-solving in a dynamic environment, we want to hear from you. Benefits: Competitive pay Paid training and certifications Benefits package options Opportunities for overtime Responsibilities: Repair electrical, plumbing, and HVAC systems Perform preventative maintenance tasks Respond promptly to maintenance requests Maintain inventory of tools and supplies Follow safety protocols and regulations

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience * High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR * If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred * Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Management of Event Operations associated with Banquets, Event Services * Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. * Leads shifts and actively participates in the servicing of events. * Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). * Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. * Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). * Attends pre-event/pre-convention meetings as needed to understand group needs. * Communicates critical information to the Banquet, Event Services and Event Technology teams. * Conducts room function inspections prior to each event to ensure the room is set according to specifications. * Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. * Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. * Maintains attendance log for Banquet, Event Service and Event Technology employees. * Manages departmental inventories and assets including par levels and maintenance of equipment. * Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). * Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. * Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. * Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) * Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. * Works with Event Planning team to verify flawless delivery of events. Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards * Verifies knowledge and understanding of OSHA regulations are up to date. * Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. * Participates in the development and implementation of corrective action plans. Providing Exceptional Customer Service * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking assistance from manager as necessary. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. * Meets and greets guests. * Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Assisting in Human Resource Activities * Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. * Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. * Supports training when appropriate. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. * Schedules employees to ensure shift coverage and meet business demands and productivity goals. The hourly pay range for this position is $25.02 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description NIGHT AUDITOR Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193396

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation. • Taking inventory of food, beverages and supplies needed for each day • Ordering or purchasing food supplies • Preparing foods such as fresh fruit, coffee and juices • Setting up serving dishes/trays, utensils, cups and other products • Setting out/arranging cold food such as sweet rolls, muffins and cereal • Clearing and cleaning tables as they are vacated • Wiping up spills • Removing trash • Restocking self-service food and supplies as needed • Washing serving equipment and returning it to storage • Returns reusable food supplies to storage • Vacuums & sweeps carpets & floors • Mops floors • Dusts, brushes, polishes, & vacuums furniture • Dusts & cleans room decorations, appliances, & structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor • Inspects areas for safety hazards & for the operating conditions of equipment • Reports lost & found articles, maintenance problems (common areas) to your immediate supervisor and maintenance • Providing excellent guest service • Wear proper clothing based on company policy and brand standard including non-slip shoes • Other duties as assigned Education/Experience • One year hostess experience in restaurant is required • Prior hospitality experience preferred • Customer Service experience • Knowledge of health department standards of food sanitation and safety practices Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description The cook's main duties are to plan, prep, set up and provide quality service in all areas of food production for menu items while complying with brand standards and company policies as well as state and local sanitation laws. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Ensure the proper and efficient preparation of all foods, ensuring that quality and quantity standards are met Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Maintain complete knowledge of correct maintenance and use of equipment Maintain positive guest relations at all times Maintain cleanliness, sanitation and organization of work areas Maintain and strictly abide by state sanitation/health regulations and hotel requirements Meet with manager and staff to review assignments, changes and anticipated business level Maintain accurate inventory of all items Develop good relationship with vendors/suppliers Set up work station with required tools, equipment and supplies Start prep work on items needed for the particular menu of the day Check POS printer at work station to ensure it is in working worker Prepare all menu items following recipes and yield guide Communicate any assistance needed during busy periods Maintain proper storage procedures as specified by health department and hotel requirements Minimize waste and maintain controls to attain forecasted food cost Breakdown work station and complete closing duties such as returning food items to proper storage areas, rotating all returned product, label all items, clean up and wipe down all food prep areas, equipment and utensils Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows all safety and emergency procedures Maintains awareness of all rates Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings and meetings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Food Handler's License or Certification Must be able to use computer system Excellent customer service skills Ability to work independently and with others Excellent communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to multi task Displays good initiative #hc193988