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In-house technician vs service technician

The differences between in-house technicians and service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an in-house technician, becoming a service technician takes usually requires 6-12 months. Additionally, a service technician has an average salary of $40,379, which is higher than the $35,187 average annual salary of an in-house technician.

The top three skills for an in-house technician include HVAC, plumbing and troubleshoot. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.

In-house technician vs service technician overview

In-House TechnicianService Technician
Yearly salary$35,187$40,379
Hourly rate$16.92$19.41
Growth rate5%8%
Number of jobs185,456254,533
Job satisfaction--
Most common degreeBachelor's Degree, 37%Associate Degree, 29%
Average age4744
Years of experience412

What does an in-house technician do?

A technician is a skilled worker who works with technical and mechanical systems and handles any problems associated with them. They must have on-hand experience and are often called upon to repair defective components. An in-house technician may be employed by a client or company to provide customer support to their clients. They are responsible for any repair or maintenance work that needs to be done by the client. Unlike an independent technician, this job is typically more stable.

What does a service technician do?

Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.

In-house technician vs service technician salary

In-house technicians and service technicians have different pay scales, as shown below.

In-House TechnicianService Technician
Average salary$35,187$40,379
Salary rangeBetween $20,000 And $60,000Between $28,000 And $57,000
Highest paying CityAnchorage, AKRichmond, CA
Highest paying stateHawaiiHawaii
Best paying companyPrime HealthcareIBM
Best paying industryFinanceTechnology

Differences between in-house technician and service technician education

There are a few differences between an in-house technician and a service technician in terms of educational background:

In-House TechnicianService Technician
Most common degreeBachelor's Degree, 37%Associate Degree, 29%
Most common majorBusinessBusiness
Most common college--

In-house technician vs service technician demographics

Here are the differences between in-house technicians' and service technicians' demographics:

In-House TechnicianService Technician
Average age4744
Gender ratioMale, 74.7% Female, 25.3%Male, 89.2% Female, 10.8%
Race ratioBlack or African American, 11.7% Unknown, 4.3% Hispanic or Latino, 17.5% Asian, 4.7% White, 60.7% American Indian and Alaska Native, 1.2%Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7%
LGBT Percentage2%1%

Differences between in-house technician and service technician duties and responsibilities

In-house technician example responsibilities.

  • Manage and troubleshot network printers, along with maintenance of server backup scheme.
  • Lead small teams in the development and installation of residential and commercial electrical and HVAC systems to include smart home systems.
  • Build, maintain and troubleshoot bank software/hardware issues using Microsoft XP.
  • Repair walls, doors, windows.
  • Share knowledge and enthusiasm for PCs on and off the sales floor.
  • Train new staff employees on a daily basis for compliance under HUD regulations.
  • Show more

Service technician example responsibilities.

  • Manage and perform the installation of HVAC equipment, air handlers, condensers, thermostats, ducts and piping.
  • Perform routine maintenance work on loaders, conveyors, trucks, and trailers.
  • Cable installation as a COMCAST subcontractor
  • Ensure ISO compliance and perform QC.
  • Service damaged smartphones, tablets, and peripherals.
  • Remove and launch boats from water using heavy equipment.
  • Show more

In-house technician vs service technician skills

Common in-house technician skills
  • HVAC, 40%
  • Plumbing, 37%
  • Troubleshoot, 5%
  • Windows, 5%
  • Housing Assistance, 2%
  • PHP, 2%
Common service technician skills
  • Plumbing, 7%
  • Customer Service, 6%
  • Preventative Maintenance, 6%
  • Hand Tools, 6%
  • CDL, 6%
  • Patients, 6%

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