Information technology professional jobs in Fairfield, CA

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role. We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives. Salary & Benefits: $120k to $150k annually Discretionary bonus (up to 25%) Medical, dental, and vision insurance 401(k) plan with employer match, fully vested immediately 24 days of PTO to start Paid holidays aligned with the NYSE $125 a month wellness stipend Parenting support services Fertility benefits Qualifications: Required: 5+ years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments. Required: Strong knowledge of Microsoft 365 administration and Hybrid Azure AD. Required: Hands-on experience with Intune for Windows and mobile device management. Required: Experience administering Jamf and providing advanced mac OS support in enterprise settings. Required: Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools. Required: Skilled in supporting Zoom, Slack, and mobile devices (iOS/Android). Required: Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting. Required: Demonstrated success executing onboarding/offboarding workflows, ensuring seamless employee experience and compliance with security requirements Required: Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles. Required: Strong interpersonal and communication skills with the ability to support executives and senior stakeholders. Ability to manage competing priorities and thrive in a fast-paced, high-touch environment. Willingness to provide after-hours and weekend on-call support when needed. Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation/AI to streamline workflows. Bachelor's degree preferred, or equivalent professional experience. Very Nice to have: prior VC/Wealth Management/Financial Services background Responsibilities: Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption. Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features. Manage Hybrid Azure AD user/device lifecycle, conditional access policies, and identity governance. Support endpoint management across Intune (Windows, iOS, Android) and Jamf (mac OS) Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security). Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB/SASE). Execute end-to-end employee onboarding and offboarding processes: account provisioning/deprovisioning, device preparation/collection, access management, and ensuring smooth Day 1/Last Day experiences. Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals. Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience Participate in IT projects, including system upgrades, integrations, and automation initiatives. Provide after-hours and weekend on-call support as part of a global IT rotation. Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates. Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Job Title: IT Support Technician Job Type: 6 Month CTH Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology. Responsibilities: Provide second-level support for location-specific trouble tickets. Support users with all technology-related issues and ensure one-call resolution. Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices. Analyze performance, identify problem areas, and provide actionable insights. Engage with multiple teams to resolve technical issues. Perform maintenance tests, identify and isolate issues, and escalate as needed. Assist with purchasing, inventory, and financial transactions for physical and licensed technology. Required Qualifications: Education: High school diploma or equivalent Work Experience: At least 2 years of IT experience. Customer service experience. Experience troubleshooting operating systems. Skills: Ability to work effectively with both technical and non-technical personnel. Preferred Qualifications: Associate's or bachelor's degree in IT or related field. Technical institute certification in a related field. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Who we are: MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans. Position Summary: We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment. Responsibilities: Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.) Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets). Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting. Take ownership of support requests from start to finish and escalate as needed. Help with new hire onboarding, workstation setup and basic hardware deployments. Document issues and solutions in the ticketing system for knowledge sharing and tracking. Deliver white-glove customer service, ensuring all employees have smooth technology experience. Perform routine maintenance tasks and assist with IT projects as required. Qualifications: Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus. 2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus. Proficiency with Windows 10 and Windows 11 and Mac OS. Basic knowledge and hands-on experience with Office 365. Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums. Experience supporting Zoom Rooms, AV Set ups, or similar technologies. Basic understanding of cloud storage. Strong troubleshooting and problem-solving abilities. Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service. Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects. Discretion and trustworthiness in handling confidential information. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.

Candidates ONLY "No 3rd Party Candidates" The Server Administrator will work with a broad range of customers, partners, and key stakeholders in administrative and academic units to provide best-in-class server administration services. Required Qualifications Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc. 3+ years of experience in one or more of the following fields: server administration, information technology, etc. Prior experience installing, configuring, modifying, and supporting Windows and Linux operating systems, hypervisor, and other virtualization technologies. Prior experience in information technology, platform services, or server administration. Experience with monitoring, auditing, tuning, analysis and optimization of system performance, security and capacity planning, patching, and upgrades. Prior experience with Unix and PowerShell scripting and scripting with Perl, Python, or other modern languages. Proficiency in key Infrastructure as Code (IaC) methodologies and principles. Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution. Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders. Ability to establish and advance positive working relationships and strong rapport with team members, stakeholders, and customers. Strong organizational skills and ability to balance competing priorities and support concurrent projects. Demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Must have Windows sys admin, Linux, RHEL, Ubuntu, Citrix XenServer, Vmware, Ansible Nice to have: EPIC, Bigfix, ServiceNOW, Morpheus, iDRAC, Netscaler

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Nice to haves: • Certification in Avixa CTS series • ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

About the Company At the Pac-12, we are passionate about sports and technology! As part of our team, you will play a key role in driving the engineering operations and technology initiatives that power our business. About the Role We are seeking a highly skilled and motivated Sr. Lead IT/Systems Administrator to oversee and optimize our company's IT infrastructure, ensuring it meets the needs of our growing business. This role is perfect for an experienced, hands-on IT leader who thrives on technical challenges, strategic planning, and leading teams to success. You will be responsible for designing, implementing, and maintaining complex IT systems, ensuring stability, security, and performance. The Sr. Lead IT/Systems Administrator will work closely with senior leadership to align IT strategies with business objectives while fostering a collaborative and innovative environment within the IT team. The ideal candidate will be well versed in multiple operating systems, including Windows, Mac, and Linux, and have strong expertise in SQL and Proxmox virtualized environments. They will be a hands-on leader with a collaborative, “let's do it together” attitude, committed to elevating the IT and Systems team. Experience with SentinelOne, NinjaOne, and JAMF is a strong plus. RESPONSIBILITIES Leadership & Team Management: Lead and mentor a team of IT support technicians and systems administrators, ensuring they have the resources, guidance, and training to grow and excel. Champion a collaborative and high-performance culture within the IT department, encouraging knowledge sharing, innovation, and growth. IT Infrastructure & Operations Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring network availability, reliability, and scalability. Manage system and server administration (Windows/Linux), SQL databases, cloud services, virtualized environments (e.g., VMware, Proxmox), and Mac environments. Ensure a secure, stable, and efficient IT environment by proactively identifying potential issues and implementing solutions. Maintain oversight of all IT assets, including hardware, software, and cloud services. Develop and maintain disaster recovery and business continuity plans to safeguard business operations. Strategic Planning & Project Management: Collaborate with senior leadership to develop and implement IT strategies that align with the company's overall business objectives. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop long-term technology roadmaps, recommending improvements and upgrades to ensure the IT environment is future-proof and scalable. Manage and optimize IT budget, ensuring efficient allocation of resources and cost-effective solutions. Security & Compliance: Ensure that IT systems are secure, compliant with industry standards, and adhere to data protection regulations. Develop and enforce IT security policies, implementing robust security measures such as OS firewalls, encryption, and intrusion detection. Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks. Stay current with industry trends and evolving cybersecurity threats, ensuring the organization is always protected. Vendor & Stakeholder Management: Manage relationships with external vendors, service providers, and contractors, ensuring service level agreements (SLAs) are met and costs are controlled. Lead negotiations and procurement for IT services, equipment, and software. Collaborate with other departments and business units to understand and support their technical needs. User Support & Training: Oversee the development and delivery of IT training programs to enhance user knowledge and improve system efficiency. Ensure the IT helpdesk provides high-quality, timely support for all staff across various technical issues. Ensure documentation and knowledge bases are continuously updated to support end-user training and troubleshooting. QUALIFICATIONS Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 8+ years of experience in IT operations, with a minimum of 2-4 years in a senior technical role overseeing infrastructure and systems management. Proven expertise in managing large-scale IT infrastructure, including networks, servers (Windows/Linux), virtualization platforms (VMware, Proxmox), cloud technologies (AWS, Google Cloud), and database management. Demonstrated ability to design, implement, and support highly available, secure, and scalable IT systems. Strong background in IT security and risk management, including experience with firewalls, VPNs, intrusion detection systems, and encryption technologies. Proven success in managing IT budgets, resources, and complex projects. Technical Skills Solid understanding of networking protocols (TCP/IP, DNS, DHCP) Expertise in systems administration, including Windows Server, Linux, Mac and cloud environments. Experience with database management (MSSQL Server). Proficiency with cybersecurity tools, practices, and frameworks (e.g., firewalls, endpoint protection, SIEM, SentinelOne). Soft Skills: Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams. Strong problem-solving, analytical, and troubleshooting abilities. Excellent verbal and written communication skills, able to translate technical concepts to non-technical audiences. Strong project management skills, able to prioritize and manage multiple projects simultaneously. Results-oriented with a proactive, “can-do” attitude. Preferred Qualifications: Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified: Windows Administrator, AWS Certified Solutions Architect, PMP, or ITIL. Experience with broadcast technologies (e.g., playout automation, video servers, MAM, streaming protocols) is a plus. WORKING CONDITIONS: Primarily office-based in San Ramon, CA with occasional remote work flexibility. Evening or weekend work for system maintenance, upgrades, or emergency support. Evening or weekend work to provide IT and systems support for scheduled live productions. Limited travel to other company locations may be required. COMPENSATION The exact salary will depend on the successful candidate's, relevant skills, experience, and qualifications. PAC-12 OVERVIEW The Pac-12 stands at a defining moment in its history. Founded in 1915, the league's rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA., and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Currently composed of Oregon State University and Washington State University, the league will welcome seven new full members beginning with the 2026-27 season, including Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. ```

Sacramento, CA Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software RESPONSIBILITIES: Making the user experience the top priority Working as a team to administer and maintain production servers and applications Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks Acting as an escalation point for customer device outages and performance issues Monitoring alert systems and taking appropriate action as per guidelines Analyzing various messages in an event log to affect repairs Receiving escalated service requests requiring an enhanced response Training and mentoring other technicians Member of the after-hours support team REQUIREMENTS: Four (4) years of experience in similar IT support positions History of network and firewall administration (Cisco, Sophos, Sonicwall) Strong network, cloud, server, and workstation troubleshooting knowledge Excellent customer service skills (courteous, tactful, and professional demeanor) Excellent written and verbal communication skills, with experience presenting to groups Reliable work ethic Desired Skills and Knowledge: Windows server technologies Microsoft 365 and Azure technologies Active Directory and GPO administration Network switch and firewall technologies BENEFITS: Flexible Vacation Bonus Program 401k with Company Match Medical (90%), Dental (100%), Vision (100%) Life Insurance (100%) AD&D (100%) Aflac available Sick Pay Paid Holidays Employee Recognition Platform Anniversary Recognition Program We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00882

IT Administrator We're looking for an IT Administrator who can take ownership of technical initiatives, deliver executive-level support, and guide the rollout of new systems and applications. This role blends hands-on expertise with leadership, requiring someone who can manage complex projects while keeping communication clear across all levels of the organization. Responsibilities Lead IT projects end-to-end, including planning, vendor coordination, training, and rollout. Provide direct support to executives while ensuring smooth adoption of tools across the company. Manage identity and access through Okta, oversee workflows in Jira/Atlassian, and administer devices with Intune, Kandji, and Automox. Support and maintain SaaS platforms such as Slack, Microsoft 365, Zoom, and others, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP, VPNs), VoIP systems, and A/V conferencing solutions. Evaluate and test emerging technologies, including AI features in collaboration tools, and represent IT in innovation discussions. Mentor junior IT staff, manage escalations, and set standards for timely, high-quality support across mac OS, Windows, and SaaS environments. Deliver training sessions to employees on IT best practices, software tools, and hardware usage. Drive automation and process improvements to streamline workflows and reduce manual intervention. Qualifications 5+ years of IT support experience, including at least 3 years in advanced or lead roles. Strong troubleshooting skills across hardware, software, networking, and SaaS platforms. Proven expertise with MDM platforms (Intune, Kandji, Automox) and endpoint management. Experience managing Microsoft 365, Okta, Slack, Zoom, and other enterprise SaaS ecosystems. Solid understanding of networking protocols and configurations (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. Security-focused mindset with a drive for automation and continuous improvement. If this sounds like you, apply today!

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

IT Support Technician / Direct Hire, FTE / Fully benefited (PTO, holidays, medical, dental, vision, matching 401K, etc.) / Onsite, San Mateo, CA. Responsibilities: Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Troubleshooting and performing routine maintenance of workstations and servers remotely. Maintaining a positive attitude and fast paced, detail oriented, and multi-tasking work ethic. Diagnostics of malfunctioning Apple and Windows hardware and software. Responding to, detailing work done, and closing remote support tickets. Maintenance and updating of our customer database used in creating service request orders. Assisting customers in purchasing decisions when needed. Maintaining a safe and clean work environment. Maintaining a professional image and attitude. Operational Management: Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position. Strong understanding of the Agile Methodology and workflow a plus. Required Skills: Hardware Practical knowledge of internal components of workstations and servers to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports and cooling systems. Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices. Practical knowledge of stress limitations, heating and cooling limitations, overclocking limitations, and networking limitations. Practical knowledge of assembly, disassembly, and maintenance of all hardware components. Software Practical knowledge of all currently available Windows operating systems to include installation, recovery, setup and updating of all current versions. Understanding of ServiceNow, Jira, Confluence, and other ticketing/KB software. Experience with JAMF and/or Mosyle preferred. Experience with mobile devices, tablets, etc. Understanding of ConnectWise Manage and Automate.

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position. SPECIFIC RESPONSIBILITIES: · Assists IT Support Technicians with escalated situations and more complex issues. · Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance. · Communicates with vendors as needed to identify and resolve technical issues. · Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services. · Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same. · Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions. · Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services. · Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures. · Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information. · Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary. · May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases. · Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions. · Participates in professional development activities and encourages these for the rest of the team. OTHER DUTIES · Attends various meetings and may serve on committees and task forces. · Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies. · May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings. · May provide audio-visual support in classrooms and at events including classroom installations. · Performs related duties as assigned.} QUALIFICATION(S): · An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. · Experience in an information systems environment similar in size and complexity to that of the University is preferred. · Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment. · Experience with higher education or classroom technology IT support. · Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers. · Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives. CORE COMPETENCIES: Knowledge, Skills, and Abilities: Knowledge of: · Extensive knowledge of desktop hardware, software, and peripherals. · University or campus help desk functions, policies, and procedures (Service Now experience preferred) · Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections. · Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. · Knowledge of tools used to build and deploy computer system images (KACE experience preferred) · Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment. · General knowledge of voice, video, storage, and data networks. · Security best practices to ensure protection against potential threats such as viruses, malware, and spam. · Effective customer service practices and etiquette · Current trends and developments in computer and network technology. · Documentation procedures and recordkeeping and report preparation techniques. · Methods and practices of developing and providing user training. · Proper English usage including grammar, spelling, and punctuation. · Safety policies and work practices applicable to the work being performed. · Principles and practices of employee work guidance and direction. · Personnel Commission Rules, Administrative Regulations, Human Resources procedures. Skills and Abilities to: · Triage and direct high-volume work-ticket requests. · Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures. · Utilize diagnostic test procedures and equipment. · Provide prompt and appropriate technical support service to both end users and support team members. · Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions. · Maintain accurate inventory of computer hardware and software components. · Write instructions in a manner that can be understood by end users with diverse levels of computer literacy. · Prepare clear, concise, and accurate systems documentation and reports of work performed. · Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures. · Set priorities and exercise sound judgment within areas of responsibility. · Understand, interpret, explain, and apply policies and procedures. · Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. · Communicate effectively, both orally and in writing. · Understand and follow written and oral instructions. · Operate a computer and use standard business software applications. · Establish and maintain effective working relationships with all those encountered in the course of work. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Distinguishing Characteristics Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.

IT Support & Operations Engineer - Contract Role Title: IT Support & Operations Engineer Duration: 4-6 months (extension likely) Compensation: $45-60/HR Benefits: This position is eligible for medical, dental, vision, and 401(k) About the Role: A recently public biotech company is looking for a proactive IT Support & Operations Engineer who thrives in dynamic, small-company environments. This isn't a role for someone who waits for tickets to come in-you'll be the go-to person for solving complex IT challenges, improving processes, and helping shape the future of IT operations as the company scales post-IPO. What You'll Do: Own day-to-day IT operations and ticket flow in Jira. Support and troubleshoot MacOS and Windows environments. Administer tools like Addigy, Intune, O365, Okta, Slack, Zoom. Deliver white-glove onsite support and reduce reliance on MSP resources. Document processes and proactively improve workflows. What We're Looking For: 5+ years supporting both Mac and Windows environments. Strong experience with O365, Intune, and similar tech stacks. ITIL knowledge preferred. Experience in small-to-medium sized companies; biotech/pharma experience is a plus. A self-starter who loves solving problems and making things better. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

The Role: The IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We're seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations. In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You'll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery. Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork. Responsibilities: Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across mac OS, Windows, and SaaS platforms. Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience. Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained. Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe rencing solutions to enable seamless collaboration. Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives. Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption. Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows. Qualifications: 5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role. Deep expertise with MDM platforms (Intune, Kandji) and endpoint management. Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach. Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale. Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users. A mindset focused on security, automation, and continuous improvement. Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.