Information Technology Service Desk
Information technology professional job in Erie, PA
Hi,
Akkodis is seeking an IT Service Desk Analyst for our Contract position with a client. It is for Erie, PA location.
IT Service Desk Analyst
Duration: 12+ Months
Pay Range: $17/hr - $18/hour without benefits (Pay rate varies based on experience)
Job Description:
In this role, you will deliver exceptional customer service while providing technical support for hardware, OEM software, and proprietary applications.
We're looking for tech-savvy professionals who enjoy helping others, communicate clearly over the phone, and can learn new systems quickly. Prior help desk or call center experience is a plus, but candidates with strong customer service backgrounds and a passion for technology are highly encouraged to apply.
Key Responsibilities:
Provide phone-based technical support to internal users
Troubleshoot hardware, standard software, and internal client systems
Deliver high-quality customer service in a structured environment
Document issues, resolutions, and follow standard processes
Qualifications:
Associate's or Bachelor's degree preferred (Business, MIS, CIS), or equivalent experience
Minimum 2 years of customer service experience
Excellent verbal and written communication skills
Strong technical aptitude and ability to learn new tools quickly
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Computer Field Tech Position-Erie PA
Information technology professional job in Erie, PA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Digital Program Support Analyst
Information technology professional job in Erie, PA
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Digital Program Support Analyst
Location: Erie, PA
Duration:
1 year
Essential Functions/Responsibilities:
The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes.
Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk.
In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy.
Qualifications
Qualifications/Requirements:
• Bachelor's degree from an accredited four year university or college
• Additional leadership and project management experience, leading complex cross-functional efforts
• Strong IT aptitude
Desired Characteristics:
• Bachelors of Science degree preferred
• SalesForce Advanced Admin & Developer certified
• Operations and/or service experience a plus
• Ability to lead in a matrix environment
• Demonstrated success in working with cross-functional teams
• Strong planning & presentation and written communication skills
• Demonstrated ability to excel in all customer service areas
• Strong oral and written communication skills
• Strong interpersonal, collaboration and leadership skills
• Working knowledge of logical and physical data modeling
• Understanding of key interfaces between business processes and functions
• Ability to simplify and clarify procedure requirements
Additional Information
To know more about this position, please contact:
Ujjwal Mane
************
****************************
Easy ApplyIT Field Support Technician_Erie
Information technology professional job in Erie, PA
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Auto-ApplyIT Field Support Technician_Erie
Information technology professional job in Erie, PA
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Support I Desktop
Information technology professional job in Erie, PA
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
* Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
* Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
* Support the Mac operating system and various Apple tools and applications;
* Provide operating system updates for Macintosh desktops/laptops;
* Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
* Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
* Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
* Add virtual desktop client to Office 2007 / Office 2010;
* Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
* Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
* Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
* Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
* Assist with creation of a knowledge base of problem remediation;
* Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
* Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
* None
Minimum Knowledge, Skills and Abilities required:
* Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
* Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
* Must possess exceptional written and verbal communication skills (in English).
* Ability to quickly learn and acquire expertise in client's custom applications.
* Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
* Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
* Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
* Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
* The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
* Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
* Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
* Must possess exceptional written and verbal communication skills (in English).
* Ability to quickly learn and acquire expertise in client's custom applications.
* Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
* Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
* Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
* Team player who is invested in and strives to maximize team/department performance.
Support I Desktop
Information technology professional job in Erie, PA
Core Function:
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
Support the Mac operating system and various Apple tools and applications;
Provide operating system updates for Macintosh desktops/laptops;
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
Add virtual desktop client to Office 2007 / Office 2010;
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
Assist with creation of a knowledge base of problem remediation;
Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
None
Minimum Knowledge, Skills and Abilities required:
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
Support I Desktop
Information technology professional job in Erie, PA
Core Function:
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
Support the Mac operating system and various Apple tools and applications;
Provide operating system updates for Macintosh desktops/laptops;
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
Add virtual desktop client to Office 2007 / Office 2010;
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops;
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
Assist with creation of a knowledge base of problem remediation;
Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities:
None
Minimum Knowledge, Skills and Abilities required:
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-JM1
Dynamic Server Support Technician
Information technology professional job in Erie, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit
IT Support Technician
Information technology professional job in Meadville, PA
The duties of the IT Support Technician L1 include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.
Essential Duties and Responsibilities
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Installing and upgrading software to ensure security at the user level.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for issues.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Key Roles
First level of support for hardware and software issues.
Complete network terminations and maintain IDF cabinets.
Assist others on IT team with project completion.
Work with vendors to troubleshoot hardware/software issues.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience Requirements
High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.
Required Knowledge and Skills:
Problem Solving
Presenting Technical Information
Process Improvement
Software Maintenance
Software testing
Basic Networking Skills
Cable Termination
Vendor relationships
Physical Demands
The IT Support Technician L1 will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The IT Support Technician L1 will have to do some lifting of computer equipment, supplies and materials from time to time.
Architectural Project Technician
Information technology professional job in Jamestown, NY
We are currently seeking an Architectural Technician in our Jamestown, NY office.
Requirements
Seeking someone that has 2 to 5 years of experience working for an Architectural/Engineering Consultant.
Must be proficient in AutoCAD and Revit.
Bachelor's degree in Architecture preferred.
Should have good planning and organization skills.
Should have the ability to work as a part of a team.
Must be self-motivated.
Have the ability to communicate proficiently written and verbally.
Some travel will be required.
Salary Range: $45,000 - $62,000 per year
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Benefits
Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.
Flexible Work Schedule
Health/Dental Insurance
401k Plan with Employer Match
Short & Long Term Disability
Profit Sharing
Paid Time Off
Leadership Development Program
Fitness Reimbursement
Tuition Reimbursement
Referral Bonus Program
Wellness Program
Team Building Events
Community Service Events
Auto-ApplyJr.IT Analyst
Information technology professional job in Erie, PA
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Need Jr.IT Analyst with PL/SQL and some knowledge on java
Thanks
Ashok
Sr.Recruiter/Lead
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Supported Employment Professional (PT- as needed basis)
Information technology professional job in Meadville, PA
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supported Employment
Adhere to the “Provider Agreement” between OVR and The Arc
Provide individuals with frequent and intensive support prior to employment, during initial employment and after the provision of OVR services to maintain employment
Assist individuals to enter competitive integrated employment as quickly as possible, achieve stability in a competitive integrated work setting with natural supports, and move into extended services, as needed with other long-term funding sources
Participate in trainings determined necessary by OVR
Provide collaboration/support for employers to ensure successful placement in employment locations
Collaborate with potential employers to secure integrated employment locations for individuals
Direct Support
Maintain constant awareness of, and philosophically support the individual's right to live their own Everyday Life
Respect the individuals' life decisions and assist them in making sure their decisions are upheld
Provide direct contact hours as established by The Arc during the individuals' programming hours
Advocate for and provide training and direction to the individual in resolving personal problems related to living within the community
Provide support and direction to the individual in maintaining their home
Demonstrate knowledge of each individuals' diverse needs by:
Reading each updated version of the ISP
Participating as a team member for the individual at their ISP meetings
Implementing goals as outlined in the ISP
Documenting goal progress (or lack of) on monthly progress reports, and ensuring that monthly progress reports are turned in on time each month
Transport and/or provide transportation for each individual while on program to work, social events, medical appointments, etc. as indicated by the individual
Other
Promote agency values during and outside of office hours
Engage in The Arc's community in a positive and productive way
Communicate with co-workers, management, clients, and others in a professional manner
Conform and abide by all regulations, policies, work procedures, and instructions
All other duties as assigned
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Must be 18 years of age and hold a valid driver's license and have a good driving record. A high school diploma or equivalent education is required. Each Supported Employment Specialist is required to maintain a minimum of training hours as determined by the agency. Must also complete the Association of Community Rehabilitation Educators (ACRE) Basic Employment Certificate.
REASONING ABILITY: Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals' interests and activities.
JOB-RELATED EXPECTATIONS:
Proficient with MS Office, including Word and Excel
Excellent organizational skills
Flexible schedule
Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts
Problem-solver
Self-motivated
Dependable
Manage time efficiently
Solid decision-making skills
Ability to multi-task
Regular attendance required
Ability to maintain the integrity of highly confidential information
Strong attention to detail and high degree of accuracy
Driving expected
Information Technology (IT) Internship (Summer 2026)
Information technology professional job in Saegertown, PA
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
Digital Program Support Analyst
Information technology professional job in Erie, PA
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Digital Program Support Analyst
Location: Erie, PA
Duration: 1 year
Essential Functions/Responsibilities:
The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes.
Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk.
In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy.
Qualifications
Qualifications/Requirements:
• Bachelor's degree from an accredited four year university or college
• Additional leadership and project management experience, leading complex cross-functional efforts
• Strong IT aptitude
Desired Characteristics:
• Bachelors of Science degree preferred
• SalesForce Advanced Admin & Developer certified
• Operations and/or service experience a plus
• Ability to lead in a matrix environment
• Demonstrated success in working with cross-functional teams
• Strong planning & presentation and written communication skills
• Demonstrated ability to excel in all customer service areas
• Strong oral and written communication skills
• Strong interpersonal, collaboration and leadership skills
• Working knowledge of logical and physical data modeling
• Understanding of key interfaces between business processes and functions
• Ability to simplify and clarify procedure requirements
Additional Information
To know more about this position, please contact:
Ujjwal Mane
************
****************************
Easy ApplyIT Field Support Technician_Buffalo
Information technology professional job in Erie, PA
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Computer Field Technician
Information technology professional job in Erie, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Architectural Project Technician
Information technology professional job in Jamestown, NY
Job Description
We are currently seeking an Architectural Technician in our Jamestown, NY office.
Requirements
Seeking someone that has 2 to 5 years of experience working for an Architectural/Engineering Consultant.
Must be proficient in AutoCAD and Revit.
Bachelor's degree in Architecture preferred.
Should have good planning and organization skills.
Should have the ability to work as a part of a team.
Must be self-motivated.
Have the ability to communicate proficiently written and verbally.
Some travel will be required.
Salary Range: $45,000 - $62,000 per year
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Benefits
Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.
Flexible Work Schedule
Health/Dental Insurance
401k Plan with Employer Match
Short & Long Term Disability
Profit Sharing
Paid Time Off
Leadership Development Program
Fitness Reimbursement
Tuition Reimbursement
Referral Bonus Program
Wellness Program
Team Building Events
Community Service Events
Jr.IT Analyst
Information technology professional job in Erie, PA
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Need Jr.IT Analyst with PL/SQL and some knowledge on java
Thanks
Ashok
Sr.Lead/Recruiter
************
Additional Information
This is on going project of our own client. You can join in this project immediately. Entry level is also ok for this position. Thank you.
Computer Field Technician
Information technology professional job in Corry, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.