Senior Manager, Technology Transfer
Information technology professional job in Alpharetta, GA
Job Title: Senior Manager, Technology Transfer
Job Country: United States (US)
Here at Avanos Medical, we passionately believe in three things:
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit ***************
Essential Duties and Responsibilities:
We are seeking a results-driven Senior Manager of Technology Transfer & New Product Introduction (NPI) to lead a cross-functional team of engineers responsible for transferring new product development (NPD) projects into production and commercialization. This role is pivotal in bridging R&D and Operations to ensure smooth, compliant, and cost-effective launches of Class II medical devices, with a focus on enteral feeding devices and related products.
The ideal candidate has a strong background in medical device product development, manufacturing processes, and regulatory compliance, with proven leadership in scaling NPD into robust, commercial-ready products.
Key Responsibilities:
Team Management
Lead, mentor, and develop a team of engineers specializing in manufacturing, process, and sustaining engineering.
Define priorities, allocate resources, and ensure alignment with corporate objectives.
Promote a culture of collaboration, accountability, and continuous improvement.
Technology Transfer & NPI Execution
Drive the end-to-end transfer of new products from R&D (New Products or Enhanced Products) into production and commercialization.
Ensure designs are manufacturable, scalable, and cost-effective.
Collaborate on pilot builds, design verification, and validation activities as it relates to characterizing and stabilizing manufacturing processes.
Lead the development and qualification of manufacturing processes, test methods, and equipment.
Cross-Functional Collaboration
Partner with R&D to ensure smooth handoff of design intent and documentation.
Work closely with Quality, Regulatory, and Clinical teams to ensure compliance and patient safety.
Collaborate with Manufacturing and Supply Chain to establish robust production capability and supply readiness.
Coordinate with Product Management to align launch readiness with business objectives.
Regulatory & Compliance
Ensure compliance with applicable medical device technical and quality standards.
Support design control, process validation, risk management, and regulatory submissions.
Maintain thorough documentation for audits, inspections, and regulatory filings.
Operational Excellence
Drive continuous improvement in NPI processes, including design transfer frameworks, stage-gate reviews, and launch readiness.
Manage project timelines, budgets, and KPIs to ensure successful commercialization.
Introduce best practices and tools for design for manufacturability (DFM), design for assembly (DFA), and lean manufacturing.
Your qualifications
Required:
B.S. degree in Engineering (Mechanical, Biomedical, Electrical).
10+ years in medical device development and manufacturing.
Direct team leadership experience.
Proven track record of successfully transferring Class II medical devices into production and launching commercially.
Experience working in medical device manufacturing environment.
Deep knowledge of design transfer, process validation, and medical device manufacturing.
Skilled in project management, stage-gate processes, and cross-functional team leadership.
Excellent problem-solving, organizational, and communication skills.
Preferred:
Experience with enteral feeding devices or similar devices preferred.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Salary Range:
The anticipated average base pay range for this position is $129,000.00 - $151,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here
Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.
Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.
Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.
Avanos also offers the following:
benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
Human Resources Information System Administrator
Information technology professional job in Atlanta, GA
first PRO360 is seeking an HRIS Administrator for a 1-3 month contract to assist with a software implementation.
**NO C2C candidates** Only LOCAL candidates will be considered.
Scope:
Company is transitioning from UKG to Workday. We need to ensure data and documentation are properly loaded into Workday. The ideal candidate will have basic HRIS experience, as well as someone who has general systems and technical experience with Workday.
Location: Atlanta GA (Buckhead area)
In office: Mon, Tues, Thurs (2 remote days)
IT Support Specialist (Ticket Crusher & Light Projects) - MSP
Information technology professional job in Smyrna, GA
If you're early in your MSP career and want a role that helps you grow then look no further! This is the kind of opportunity that can shape your long-term path.
This growing Managed Services Provider has spent more than a decade scaling its model, retaining loyal clients, and consistently winning new business. They're known for hiring people with aptitude and ambition, laying out a clear career track, and exposing their engineers to as many new technologies, projects, and backend systems as they're ready to take on.
If you value continuous learning, want to escape monotonous support work, and eventually see yourself stepping into leadership or management, this is a great fit.
Role Overview:
As a IT Helpdesk Support Specialist you will be taking support tickets on the service desk about 80% of the time but will also have the opportunity to work on projects and deployments with senior engineers. You'll get hands-on experience across modern MSP tools, client environments, and backend systems - not just ticket triage. Expect real mentorship, strong collaboration, and exposure to projects as part of your development.
Tech You'll Work With:
Microsoft 365 suite
Windows Server & Azure AD
Autotask + N-able (Ticketing & RMM)
Acronis, MailProtector, encrypted email
Firewalls, VLANs, wireless networking
PCmover Professional
Basic A/V and conference room setups
Qualifications:
Experience working for an MSP (at least 1 year required)
Experience troubleshooting networks, working within the M365 suite, supporting Azure Entra ID, and working with Windows OS
Strong end-user support skills & ability to interface with C-level executives
A team-first mindset and strong communication skills
Why This Environment Stands Out:
Clear career tracks and growth plans
Exposure to a wide range of technologies and project work
A collaborative culture that prioritizes mentorship and learning
A small, growing team where your contributions matter
Company Salary & Benefits
$50,000-$60,000
401(k) with match
Medical, dental & vision
Paid time off
Retirement plan
Technical Support Representative
Information technology professional job in Marietta, GA
🚀 We're Hiring - Tier 1 Technical Support Representative (IT / Telecom Industry)
📍 Marietta, GA
💰 Salary: $45K - $65K
Are you passionate about helping users, solving technical issues, and growing in the IT support world?
We are hiring for a Tier 1 Technical Support role with a leading organization in the IT/Telecom services industry.
✨ What You'll Do:
🔹 Be the first point of contact for customer inquiries via phone, chat, and email
🔹 Troubleshoot basic software, hardware, and networking issues
🔹 Log support tickets in Zoho (training provided)
🔹 Escalate complex cases to Tier 2 teams as needed
🔹 Maintain empathy, patience, and professionalism throughout customer interactions
📌 Requirements:
✔️ Associate degree in IT or similar experience (3+ years preferred)
✔️ Experience with Mikrotik routers or Cisco switches is an advantage
✔️ Exposure to Wi-Fi controller solutions such as Ruckus, Omada, Unifi, Meraki, Mist, or Cisco
✔️ Strong communication skills and willingness to learn
⭐ Why Join?
✨ Paid training and continuous learning opportunities
✨ Health, vision, dental, life insurance, PTO & retirement plan
✨ Advancement opportunities within the company
✨ Supportive team culture
✨ Some shifts include remote weekend work options
If you're looking for stability, growth, and a supportive environment - this could be the right fit!
📩 Interested?
Apply by sending your resume via DM or email me at ******************** (or reply here).
Desktop Support Consultant
Information technology professional job in Atlanta, GA
Required Skills & Experience
- HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience.
-Ability to work in fast-paced environment with minimal supervision.
-Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds.
-Must maintain an insurable driving record.
- Proficient with Mac desktop support
- Proficient with JAMF administration
Job Description
Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.
- Provides client-side network support and escalates to Tier 3 support as needed.
- Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.
- Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.
- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.
- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.
- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.
- Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.
- Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.
- Examines and inspects equipment to determine damages and to repair and replace equipment.
- Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.
- Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.
- Supports enterprise-wide software packages to ensure user functionality.
- Assigns rights as needed to run and deploy software, perform testing and ensure operability.
- Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.
- Assigns permissions using active directories and group policies to ensure proper security levels.
- Manages users and computers and ensures standardized group policies to map printers and network shares.
- Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.
- Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely.
- Ensures systems are encrypted as needed per university policy.
- May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment.
- Participates in weekly team meeting and any additional meetings and/or training as assigned
- Performs IT-related responsibilities as required.
Compensation:
$__24__/hr to $__28___/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
IT Finance Manager 4608
Information technology professional job in Atlanta, GA
Job Title: IT Finance Manager
Direct Hire
Our client is seeking an experienced IT Finance Manager to play a key role in managing the financial aspects of Digital Operating Model (DOM) IT projects, budgets, and operations. This position will collaborate closely with IT and Finance teams to ensure that financial planning, return-on-investment (ROI) assessments, and budgets align with overall business objectives. The IT Finance Manager will be responsible for analyzing financial data, creating and evaluating business cases, tracking expenditures, and ensuring compliance with financial policies and controls.
Experience
Minimum 7 years of financial management experience required.
Minimum 4 years of IT-focused finance experience required.
Strong blend of IT/Digital Tech, Finance, and Healthcare.
Experience with Strata and Workday are required.
Core Responsibilities
Financial Planning & Budgeting
Develop and manage annual operating and capital budgets for DOM-related projects, departments, and operations.
Collaborate with IT leaders and project managers to create detailed business cases for technology initiatives.
Monitor and track actual expenditures against budget, ensuring alignment with financial goals.
Cost Analysis & Optimization
Evaluate technology investments and ROI to support decision-making for capital expenditures and resource allocation.
Work with entity financial leaders to identify ROI opportunities and gather necessary data for cost/benefit analysis.
Financial Reporting & Analysis
Prepare and deliver regular financial reports for senior management and board presentations, highlighting performance against budget and key financial metrics.
IT Financial Systems & Controls
Establish and maintain financial controls and processes to ensure compliance with organizational policies and regulations.
Partner with Finance to ensure alignment with overall corporate financial policies and standards.
Collaborate with stakeholders to determine funding needs for DOM projects.
Financial Compliance & Audit
Support internal and external audits related to IT financials, ensuring records and documentation are accurate and up to date.
Ensure compliance with legal, regulatory, and internal control standards.
Process Improvement
Continuously evaluate and enhance financial processes and workflows for improved efficiency and accuracy.
Implement financial management best practices across DOM IT departments.
Special Projects
Provide support to the IT Business Office as needed.
Perform other duties as assigned.
Required Qualifications
Education
Bachelor's degree in Accounting, Business Administration/Management, Information Technology, or Finance required.
MBA preferred.
Skills & Competencies
Proficiency in financial modeling, forecasting, and budgeting.
Strong analytical skills with the ability to interpret complex data and make strategic recommendations.
Proficient in financial software (e.g., ERP systems, financial reporting tools) and Microsoft Excel.
Knowledge of IT project management principles and methodologies preferred.
Excellent communication and presentation skills with the ability to collaborate across cross-functional teams.
High attention to detail with a focus on accuracy and integrity in reporting.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
IT Operations Manager
Information technology professional job in Atlanta, GA
My client is seeking an experienced and motivated IT Operations Manager to join their growing team. In this position, you will report directly to the IT Director and play a key role in shaping the IT Operations across the US and Canada.
Key Responsibilities:
Manage and coordinate IT Operational Staff throughout the US and Canada.
Establish and build our IT Operations Team.
Collaborate closely with the IT Director, Director of IT Development, IT Operations Manager LATAM, and Group IT Operations Director in Europe.
Oversee the management and distribution of Service Desk tickets (Levels 1, 2, and 3).
Handle hardware procurement, setup, and decommissioning.
Ensure all IT assets are accurately recorded in Jira Asset Manager.
Manage projects and track progress using Jira.
Maintain thorough documentation of all processes in Confluence, ensuring adherence to global IT operational policies.
Participate in mergers and acquisitions across the US & Canada.
Required Skills & Experience:
Proven experience in team management, escalation management, and service provider management.
Strong background in order, invoice, and license management.
Skilled in central consolidation of IT projects and understanding project interdependencies.
Experience implementing corporate guidelines and ISO processes.
Completed degree in Computer Science or comparable training/experience.
Managerial experience in IT support and infrastructure.
Demonstrated ability in project management and leading teams.
Strong communication and teamwork skills with a hands-on approach.
Broad IT operations knowledge, with experience in Microsoft RDP, Azure, Networking, and Atlassian Jira.
If this role looks of interest and you're currently looking for your next opportunity, then please send your CV and call for more information. This is a fantastic client, and they are looking to get someone on board ASAP.
IT Hardware Installation Technician
Information technology professional job in Marietta, GA
TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc.
Key Responsibilities:
Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals.
Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware.
Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels.
Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes.
Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage.
Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices.
Qualifications:
Proven experience as an IT Hardware Installation Technician or similar role.
Solid understanding of computer hardware systems, components, and peripherals.
Proficiency in hardware installation, configuration, and troubleshooting.
Familiarity with networking concepts and protocols.
Ability to lift and move heavy equipment safely.
Excellent problem-solving skills and attention to detail.
Please no C2C candidates and candidates must live in the Atlanta area.
Forklift Technical Support/Service Representative
Information technology professional job in Norcross, GA
The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email.
Responsibilities:
Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner.
Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ.
Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals.
Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy.
Qualifications:
Forklift Technical experience is required.
Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development.
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Travel:
Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis.
Work environment and other requirements:
The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.
IT Functional Analyst - D365 Sales & Service
Information technology professional job in Smyrna, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude.
Primary Responsibilities:
Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements.
Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities.
Translate business requirements into functional specifications.
Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives.
Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities.
Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems.
Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle.
Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space.
Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well.
Education/Experience:
Bachelor's degree in Business Administration, Information Systems, or a related field
Required Qualifications/Skills:
Must be highly organized with the ability to set priorities and be a team player with a team-first attitude
Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects
Strong understanding of sales and service practices and processes
Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred
Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred
Familiarity with Microsoft Dynamics 365 platform
Proficiency in process mapping, requirements documentation, and solution design
Experience with data analysis and reporting tools is a plus
Proven abilities to take initiative and be innovative
Proactive in learning and highly self-motivated
Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment
Excellent organizational and project management abilities
Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required
Must be able to comprehend, speak and write the English language
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Help Desk Technician-- BARDC5692964
Information technology professional job in Alpharetta, GA
LinkedIn Job ID: BARDC5692833
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Desktop Support Technician
Information technology professional job in Atlanta, GA
Desktop Support Technician, Onsite
Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth)
A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work
JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support - In an efficient and professional manner assist user issues
Customer Service - Assist users in a prompt and courteous manner
Special Projects - Various tasks and other non-technical responsibilities will be required
QUALIFICATIONS:
Experience in a corporate helpdesk and/or desktop support environment is preferred
Consider themselves as tech-savvy and willing to learn new ideas
Must understand and communicate technical concepts and provide clear technical instructions in simple terms
Excellent customer service skills to work effectively with clients
Understanding of Windows 10 Operating System
Understanding of Mac OS is a plus
Ability to work well with other people in a team-oriented environment
Ability to professionally handle conflicts
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must be able to follow through procedures and protocols as outlines by senior management
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00635
Information Technology Help Desk
Information technology professional job in Covington, GA
About the job
Are you looking to grow your career in customer service, tech support, or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support.
This is not a highly technical IT role, but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices.
About the Role
You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment.
All new hires begin together in a 3-4 week class-based training program, starting January 5th. The organization onboards in groups, providing structured and collaborative learning from day one.
This position is 100% onsite, Monday-Friday, in Covington
Key Responsibilities
Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions.
Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.
Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.
Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required.
Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability.
Document all customer interactions in the CRM/ticketing system with accuracy and clarity.
Communicate patiently, clearly, and professionally-translating technical steps into easy-to-understand instructions.
Follow compliance, quality, and performance standards set by leadership.
Who Thrives in This Role
Individuals looking to grow in customer service, call center environments, or high-volume support
Candidates wanting entry-level exposure to tech troubleshooting but not a deeply technical role
Strong communicators who enjoy helping people solve problems
Those who prefer structured training and clear workflows
Schedule & Training
Start Date: January 5th, 2026 (no flexibility)
Training: 3-4 week classroom-style training cohort
Location: Onsite in the Covington, GA, 5 days per week
Type: Contract-to-Hire
Information Technology Operations Manager
Information technology professional job in Chamblee, GA
Optomi, in partnership with our client, are seeking an experienced Senior IT Manager/IT Operations Manager, to join their team on a direct hire basis.
This role is hybrid in Chamblee, GA with travel requirements of once or twice a month.
We are seeking a Senior IT Manager to lead enterprise systems execution, integrations, and technology operations across a growing portfolio of businesses. This role sits between an IT Manager and Director of IT - ideal for a highly capable, hands-on leader who excels in execution, systems standardization, and scaling IT in a private-equity environment.
You'll oversee key technology initiatives including software implementations, M&A integration, call center/phone system buildout, device management, and conversion from a Google environment to a Microsoft-based enterprise stack.
This role is perfect for someone who thrives in a fast-paced, rapidly evolving corporate environment and wants to help shape the IT foundation of a multi-entity organization.
What You'll Do
IT Execution & Operations
Lead day-to-day technology operations across ~50-60 employees and multiple business units
Oversee device management, phone systems, call center technology, and core infrastructure
Ensure smooth execution of software implementations across the enterprise
Enterprise Systems & Standardization
Drive conversion from Google Workspace to Microsoft 365
Implement standards across six integrated businesses to unify systems and workflows
Partner with sys admin and compliance teams to maintain security and system integrity
Integrations & M&A
Own IT integration efforts for newly acquired businesses
Coordinate with cross-functional integration teams to ensure seamless onboarding into enterprise systems
Maintain IT readiness, documentation, and compliance during acquisitions
Program & Project Management
Lead special projects and ad hoc initiatives across the organization
Support BI and data needs as they relate to system integrations and platforms
Serve as point of contact for enterprise-level software rollouts and operational planning
Collaboration & Leadership
Work closely with leadership and executive stakeholders
Serve as an onsite leader for technology operations
Drive accountability, timelines, and quality across vendors, partners, and internal teams
What We're Looking For
Bachelor's degree required (Information Technology, MIS, Business, or related field)
7-10+ years of progressive IT experience
Experience in a corporate/enterprise environment with multi-business support
Strong background in software implementation, IT operations, and systems integration
Experience with M&A integration, standardizing systems, and scaling IT environments
Hands-on experience with Microsoft 365, Google Workspace migrations, and phone/call center systems
Ability to travel 1-2 weeks per month
Proven ability to drive execution, manage complex projects, and deliver high-quality outcomes
Experience in a private-equity backed or high-growth environment strongly preferred
Why Join Us?
High-impact role shaping the IT foundation of a rapidly growing, PE-backed organization
Opportunity to drive enterprise-wide transformations and integrations
Direct influence on system standardization and technology roadmap
Dynamic environment with significant room for growth and ownership
Network Specialist
Information technology professional job in Alpharetta, GA
Akkodis is seeking a Network SME Engineer for a Contract job with a client in Alpharetta, GA. Ideally looking for applicants with a solid background in the networking as SME with CCIE Lab certification would be mandatory. And Ansible would be big plus.
Rate Range: $65/hour to $75/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Network SME Engineer's Roles & Responsibilities:
- Candidate's focus will be developing solutions which involves Campus, DC network and Cloud with IPV4/IPV6.
- Candidate would be required to identity various communication scenarios between end and edge devices and create and execute and/ or oversee the testing of data gathering, aggregation, and analytics capabilities.
- The successful candidate would have a deep understanding and hands on experience with IPV4/IPV6 environment, strong knowledge on the Networking Routing and switching, Complex BGP, OSPF troubleshooting and also good experience in migrations.
Experience Required:
- Minimum 12 yrs of relevant experience in enterprise network environment/customers
- Strong in Routing & Switching. Proficiency in routing protocols
- Troubleshoot overall networking and network connectivity to IoT devices/sensors
- Knowledge on Cisco ISE, TACACS, DNS/DHCP Functioning are important
- Cisco certification- CCIE Lab Certification is mandatory (Routing & Switching or Service Provider).
Technical/Functional Skills:
- Networking (Routing and Switching), Cloud and IPV6
- Excellent Knowledge of Network protocols BGP, OSPF, Spanning Tree protocol, Multicast
- Design and troubleshoot Cisco, Arista Network platforms and protocols
- IP Routing Platforms: ISR, ASR1K, ASR9K, Catalyst 9K, Nexus9K
- Multicast: IGMPv2/v3, PIM, Static RP, RP-Anycast
- Overlay technologies like IPSEC, DMVPN, VXLAN
- Cabling and optics 10/25G/40G/50G/100G - Break out cables, break out panels.
- Ansible knowledge is a huge plus
- IPV6 Experience
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at *****************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Deployment Technician
Information technology professional job in Alpharetta, GA
Full time under W2
Onsite Role
Pay Rate: $19 - $20.50 an hr
Schedule: Mondays - Fridays, 8AM to 5PM
Technical work as Windows 11 installation technician for
- New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
- Recovery of returned PCs (cleaning, minor repairs, asset management)
- Inventory management of returned PCs and newly ordered PCs
- Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
- End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
- User interaction during PC setup / redeployment / retirement
IT Support Engineer
Information technology professional job in Atlanta, GA
Onsite - Atlanta, GA
6-Month Contract (+ Extensions)
Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery.
What you'll do:
Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment
Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
Assist with Microsoft 365, Intune, and modern endpoint management tools
Deliver guidance and training to users on IT systems, processes, and best practices
Help implement new systems, upgrades, and technology rollouts
Contribute to process improvements and take ownership of small to mid-scale IT projects
What we're looking for:
Proven experience in 1st/2nd line IT support
Comfortable with modern Windows and cloud-based environments
Familiarity with endpoint management, mobile device management, and hybrid systems
Good troubleshooting skills across hardware, software, and networking
Ability to work independently while collaborating with a global team
A proactive mindset with a willingness to suggest and implement improvements
This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.
Information Technology Support Engineer
Information technology professional job in Atlanta, GA
You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to:
You will have to be in the Atlanta office 3 to 4 days a week.
Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner
Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune)
Support in-office users by troubleshooting and resolving Meraki-based network issues
Keep the ticket queue up to date
Effectively manage one-to-one user interactions
To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders.
You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding.
You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory.
You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT.
Minimum of 3 years of experience in a similar role
• Evidence of tech support level of technical knowledge and troubleshooting ability
• A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus
• You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP
• Fluent English language, written and spoken
• Excellent Communication skills
• Basic knowledge of Apple operating systems including mobile devices
• Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment
Most importantly, you'll have fun working at Backbase!
Level 3 Senior IT Consultant
Information technology professional job in Alpharetta, GA
Do you enjoy solving puzzles involving IT? Do you have a broad technical experience and feel good about helping people and businesses thrive? Are you a fan of processes but also challenge yourself to think outside the box when the need arises? This could be an amazing job for you!
About Logic Speak
Logic Speak is a Managed Services Provider that has been helping Atlanta businesses manage their IT for over 20 years. We specialize in translating technology into business sense. From the board room to the server room, Logic Speak offers peace of mind so that our clients can focus on what they do best. We are a team of people with different strengths and backgrounds that work together to make a positive impact on the lives of our clients, community, and each other.
Technical Proficiencies
Basic Certifications: Current Microsoft Server and Cloud Certifications; Current Security or Networking Certifications are a bonus
At least 8 years of actual IT experience showing a progression of abilities during your career
Windows Server 2016 and newer, installation and administration in both on premises and cloud joined environments.
Azure hosting setup and administration
Business class network advanced configuration, maintenance, and deployment including firewalls, switches, Wi-Fi, VPNs, Voice/PBX, file shares, tunneling, printer management, backups, environment performance improvement, and security best practices.
Comfortable and experienced in 3rd party client applications across various industries.
Know the desktop side of our world in your sleep - repaving/imaging, removing malware, troubleshooting issues, etc.
Scripting proficiency with PowerShell a plus
Scripting proficiency with Command Line a plus
Understand core technical fundamentals and apply them to come up with brilliant solutions to uncommon problems
Ability to communicate precisely, be punctual and organized.
Process driven.
Positive attitude and team oriented.
This is an amazing opportunity for someone who also:
Wants a company that truly CARES about its customers and employees
Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training
Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success
Thrives taking escalated tickets
Is excited to offer technical expertise to the team and fill in documentation gaps
What we bring to the table (benefits):
Base salary of $75,000 - $100,000 based on experience and certifications
Health Insurance, Dental, Vision, Volunteer Life & Long-Term Disability offered
Short term disability and Term Life Insurance Policy paid for by Logic Speak
401K with company match
Professional certification exam cost reimbursements
Monthly communication reimbursement
PTO & VTO (Volunteer Time Off)
Regular company events, teambuilding activities, & company serving opportunities
Desktop and Network Support Tech
Information technology professional job in Gainesville, GA
We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group.
Typical Responsibilities:
Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals.
Deploying new systems, upgrades, and projects.
Documenting your work and communicating clearly with clients.
Who we're looking for:
2+ years in IT support.
Strong Windows, networking, and troubleshooting skills.
Comfortable in front of clients - reliable, professional, clear communicator.
Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement.
Must have reliable transportation.
What we offer:
Competitive Pay.
PTO, 401k matching, insurance benefits.
Training and certification opportunity and support.
A small, tight-knit team that backs each other up.