Information technology professional jobs in Spokane Valley, WA

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment. Key Responsibilities: Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns. System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance. Security Management: Administer user accounts and security settings to maintain system integrity and data protection. Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency. System Maintenance: Deploy software patches and updates to enhance system reliability and security. Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges. Support Delivery: Provide both remote and on-site technical support as required. Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience: 2-4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues. Technical Proficiency: Strong knowledge of Windows, mac OS, Active Directory, Office 365, and networking fundamentals. Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems. Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach. Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. Why Join Us: Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace. Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities. Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment. Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie. Additional Information: Location: Primarily office-based with occasional travel to client sites. Work Schedule: May include on-call or shift work as needed. Physical Requirements: Ability to lift up to 50 lbs. Application Instructions: If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally. Join us in building a more efficient and secure digital future.guru. Let's build a smoother digital future-one ticket at a time.

$25.00-26.00/hour 1st Shift Contract This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Functions and Responsibilities Act as the first point of contact for internal customers via phone and Service Now. Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage. Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). Asks questions about the problem and explaining possible solutions. Uses manual and automated diagnostic tools to identify problems and root cause. Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service. Escalates incidents and requests Tier 3 support when the problem is more complex. Arranges for a technician to visit the customer if a problem can't be solved over the phone or by email. Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. Participates actively in incident, problem, request and change management processes and their ongoing improvement. Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Qualifications High School Diploma required. 3+ years of work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity. MUST HAVE 3 YEARS IN A MANUFACTURING ENVIRONMENT. Professionally respond to calls, emails, chats and voicemails for customer support. Technical writing proficiency. Innovative, team-oriented problem solver. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management and follow-through skills. Ability to manage multiple, competing priorities. Unwavering commitment to providing customers with a high-quality experience. Troubleshooting and diagnostic / repair skills for PCs and components. Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors. Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Proficiency in Microsoft Office application usage. Experience troubleshooting Mobile Device Operation Systems (iOS, Android). Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7). Knowledge of networking fundamentals. Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time. Experience troubleshooting MacOS clients. CompTia A+ / Server+ / Network+. HDI Customer Help Desk Analyst. Microsoft Office Specialist. MTA / Microsoft Office Specialist. MCP / MCSA / MCSE / MCDST. ITIL. ServiceNow.

Job Details Spokane - Spokane, WA $55000.00 - $60000.00 SalaryDescription Help Desk Analyst, Tier 2 CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight. DAY IN THE LIFE AS THIS MEMORY MAKER Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users. Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting. Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards. Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations. Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge. Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction. Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day. Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas. Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting. Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed. WORKPLACE ENVIRONMENT While performing the duties of this job the employee Must be able to lift up to 15 pounds at a time. WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS Ability to work independently, as well as, in a collaborative team environment within an office setting. Physical requirements such as extended periods of sitting and computer use may be required. Ability to communicate effectively verbally, in writing, and/or electronically. Ability to use logical reasoning for simple and complex problem solving. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS Salary Range: $55,000-$60,000/annual salary Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED Experience with Windows 10, Windows 11, Mac OS X (Other OS's as they emerge) Office 365/Azure Active Directory maintenance Mac and PC hardware Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.) Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies. VOIP support experience Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN Shared Drive (Mappings) Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 3 years+ experience supporting a Windows/Mac environment An Associate's degree or Bachelor's degree is preferred Preference will be given to candidates with training, experience or certification in IT or networking The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; * HVAC systems design and application of our manufacturer's product lines * Equipment selection using software & pricing programs * Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing * Problem solving using basic mechanical engineering principles & equations * Understanding of local & national codes/standards that apply to our industry * Understanding and staying up on industry trends as they relate to our systems and equipment * Basis of design support to generate schedules, selections and specifications * Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs * Assist with job take-offs and estimating * Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions * Confers with project personnel/contractor to provide technical advice and resolve problems * Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed * Record and track order acknowledgement and terms of sale to the customer * Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites * Assist with startup coordination * Perform additional projects/duties to support ongoing business needs Nature & Scope * Applies advanced knowledge of job area typically obtained through advanced education and work experience * Manages projects and processes while working independently and with limited supervision * Coaches and reviews the work of lower-level professionals * Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills * Ability to develop & implement company wide documents, tools, practice and processes. * Ability to answer technical questions. * Excellent written/verbal communication and presentation skills. * Ability to interact effectively with customers, contractors and internal personnel, * Ability to effectively present information and respond to questions from management, clients and customers. * Ability to anticipate and solve practical problems and resolve issues. * Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. * Strong networking and representation skills * Positive flexible attitude, with a can-do approach to solving problems Experience * Five (5) years' experience preferred, * Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. * Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification * BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment * Required to stand, walk, use hands to pick up, handle or feel and reach with arms. * Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. * Must be able to travel on business or work beyond normal work hours as necessary. * Must be able to lift boxes and/or equipment of up to 25 pounds. * Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $98,376.00 to $122,940.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; • HVAC systems design and application of our manufacturer's product lines • Equipment selection using software & pricing programs • Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing • Problem solving using basic mechanical engineering principles & equations • Understanding of local & national codes/standards that apply to our industry • Understanding and staying up on industry trends as they relate to our systems and equipment • Basis of design support to generate schedules, selections and specifications • Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs • Assist with job take-offs and estimating • Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions • Confers with project personnel/contractor to provide technical advice and resolve problems • Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed • Record and track order acknowledgement and terms of sale to the customer • Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites • Assist with startup coordination • Perform additional projects/duties to support ongoing business needs Nature & Scope: • Applies advanced knowledge of job area typically obtained through advanced education and work experience • Manages projects and processes while working independently and with limited supervision • Coaches and reviews the work of lower-level professionals • Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: • Ability to develop & implement company wide documents, tools, practice and processes. • Ability to answer technical questions. • Excellent written/verbal communication and presentation skills. • Ability to interact effectively with customers, contractors and internal personnel, • Ability to effectively present information and respond to questions from management, clients and customers. • Ability to anticipate and solve practical problems and resolve issues. • Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. • Strong networking and representation skills • Positive flexible attitude, with a can-do approach to solving problems Experience: • Five (5) years' experience preferred, • Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. • Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification: • BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment: • Required to stand, walk, use hands to pick up, handle or feel and reach with arms. • Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. • Must be able to travel on business or work beyond normal work hours as necessary. • Must be able to lift boxes and/or equipment of up to 25 pounds. • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $98,376.00 to $122,940.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Description AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; • HVAC systems design and application of our manufacturer's product lines • Equipment selection using software & pricing programs • Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing • Problem solving using basic mechanical engineering principles & equations • Understanding of local & national codes/standards that apply to our industry • Understanding and staying up on industry trends as they relate to our systems and equipment • Basis of design support to generate schedules, selections and specifications • Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs • Assist with job take-offs and estimating • Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions • Confers with project personnel/contractor to provide technical advice and resolve problems • Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed • Record and track order acknowledgement and terms of sale to the customer • Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites • Assist with startup coordination • Perform additional projects/duties to support ongoing business needs Nature & Scope: • Applies advanced knowledge of job area typically obtained through advanced education and work experience • Manages projects and processes while working independently and with limited supervision • Coaches and reviews the work of lower-level professionals • Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: • Ability to develop & implement company wide documents, tools, practice and processes. • Ability to answer technical questions. • Excellent written/verbal communication and presentation skills. • Ability to interact effectively with customers, contractors and internal personnel, • Ability to effectively present information and respond to questions from management, clients and customers. • Ability to anticipate and solve practical problems and resolve issues. • Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. • Strong networking and representation skills • Positive flexible attitude, with a can-do approach to solving problems Experience: • Five (5) years' experience preferred, • Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. • Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification: • BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment: • Required to stand, walk, use hands to pick up, handle or feel and reach with arms. • Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. • Must be able to travel on business or work beyond normal work hours as necessary. • Must be able to lift boxes and/or equipment of up to 25 pounds. • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $81,980.00 to $102,450.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. This is a remote position Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

Field Infrastructure Technician Rate of Pay: $21. 63 to $36. 06 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Field Infrastructure Technician performs construction duties daily on telecommunication sites. Supervises job site to assure completion of the scope of work assigned, which includes installation and alignment of back-haul radios. Additionally responsible for maintaining our fiber optic network during office hours. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Safety and Training • Manager safety at tower/infrastructure sites • Function as main tower climber and internal trainer Infrastructure Operations • Auditing/Troubleshooting of Network equipment on Infra "POPs" (Points of Presence) • Perform installation of Infra equipment at sites • Installation of fiber optic services • Splice fiber drops and ensure continuity end-to-end Vehicle Operation and Maintenance • Operation of company vehicle, driving vehicle with trailer, loading trailer • Perform vehicle maintenance for Infra vehicles Other Duties • May be required to perform additional duties and tasks as required by the Company. Require Qualifications: • High school diploma or GED. • Minimum of three (3) years' experience in Telecommunications, including a minimum of one (1) year of climbing experience. • Proficient in safely climbing and working on telecommunication towers up to 100 feet in height. • Possess manual dexterity and able to work with essential hand tools. • Perform high level of craftsmanship in securing equipment, running and securing system cable. • Knowledge in optical and data transport systems • Knowledgeable in Telecom Industry Quality Standards of Installation. • Ability to work in near live functioning networks. • Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record. • Must complete a pre-employment drug screening. Knowledge, Skills, and Abilities: • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Strong verbal and written communication, attention to detail, and organizational skills. • Ability to work within critical deadlines. • Ability to adjust to rapidly changing priorities and schedules. • Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Western States Cat is looking for a results-oriented Paving Application Specialist to add to our dynamic, successful Sales team, specializing in customer care. Duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: * The Power of our Purpose: "Building our Communities for a Better Tomorrow" * Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION * Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: * Three weeks of accrued PTO to start, increases with tenure * Company paid health care premium option for employees * Health, dental, and vision insurance * Wellness dollars * 401k with company match and profit sharing * Educational reimbursements, tool loans, and safety & tooling dollars * Employee Assistance Program * Paid Parental leave * Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY The Paving Application Specialist is a Sales Department position who works across Western States divisions of sales, parts, and service to help support the paving industry and our customers throughout Western States territory. This position is responsible for conducting equipment demonstrations and technical communication for the paving machinery we represent, which includes Caterpillar, Weiler, Road Widener, AMI, etc. Job duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. Communication, Training and Troubleshooting * Plans and conducts equipment demonstrations as required by the Sales Department. * Conducts machine delivery training for customers, including application startup, operation set up and digital onboarding to online tools and apps. * Communicates with our paving partners, sales professionals, account managers, product support reps, and sales managers to promote and develop our paving markets. * Performs site assessments as required by customers and sales group. * Oversees and manages customer related production studies. * Supports sales team with technical sales information to assist in the completion and closing of sales deals. * Conducts professional machine demos and head-to-head demos versus the competition. Sales Support, Inspections and Travel * Helps inspect used paving machines and attachments for trade. * Completes re-visits on new machine sales at a designated time frame set by all interested parties or on major shop rebuilds to answer questions, check for issues, direct any service repairs, etc. * Ability to travel the full dealer territory to assist with all sales professionals, service departments and customers to promote, service, sell and train on paving equipment. Overnight stays required. * Assists customers with operator training and maintenance practices on new machine deliveries. * Assists Service Department in troubleshooting machine operational problems in the field. KNOWLEDGE SKILLS AND ABILITIES: * Ability to develop and maintain effective working relationships with others. * Ability to travel up to 50% including overnight, as needed. * Knowledge of Microsoft office software. * Working knowledge of heavy equipment and ability to operate effectively. * Ability to multi-task. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Five years equivalent experience in the paving industry required with working knowledge of Cat/Weiler/Road Widener hydraulics, electronics and mechanics. * Caterpillar Operator Certificate preferred. * Must be able to communicate (speak, read, comprehend, write in English). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive.

This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures. Essential Functions/Duties Essential Functions/Duties: * Maintain regular attendance. * Manage inventory of networking equipment and departmental equipment. * Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD. * Administer, Configure, and Maintain College Backup System. * Document Network Changes as well as maintain and Enforce Security Best Practices. * Assist Network Technologies Engineer on tasks as directed. * Work with vendors/contractors to facilitate networking projects. * Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner. * Commute between campuses as needed to resolve problems. Typical Qualifications Required Skills: * Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards. * Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex. * Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed. * Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless. * Experience with Server Virtualization technologies. * Experience in programming/scripting to enhance network management functions and capabilities. * Experience with structure cabling termination methods and standards. * Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. Good human relations skills. Ability to maintain confidential information. * Certification Required: CCNA. * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. * Must possess demonstrable experience in MS Office, MS Project, and Visio. Working Conditions/Additional Information * Must be able to come in on weekends and holidays as needed to complete planned projects. * Must be able to work proficiently in a busy, multi-office work area. * Must be flexible and able to adapt well to changes. Salary and Benefits Information * This position is level C17. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers. Required Education * Graduation from a standard high school (or equivalent) is required. * CCNA Certification required. Preferred Education: * A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred. Required Experience: * Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems. Preferred Experience: * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: * a resume. * an electronic job application (all sections MUST be completed). * CCNA certification. Important Information * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. * Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. * To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. * Polk State College is a drug-free workplace. * Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. * Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. * Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 ************ ******************* We encourage applicants to provide feedback of their experience or request help at ****************.

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment. Key Responsibilities: Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns. System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance. Security Management: Administer user accounts and security settings to maintain system integrity and data protection. Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency. System Maintenance: Deploy software patches and updates to enhance system reliability and security. Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges. Support Delivery: Provide both remote and on-site technical support as required. Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience: 2-4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues. Technical Proficiency: Strong knowledge of Windows, mac OS, Active Directory, Office 365, and networking fundamentals. Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems. Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach. Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. Why Join Us: Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace. Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities. Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment. Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie. Additional Information: Location: Primarily office-based with occasional travel to client sites. Work Schedule: May include on-call or shift work as needed. Physical Requirements: Ability to lift up to 50 lbs. Application Instructions: If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally. Join us in building a more efficient and secure digital future.guru. Let's build a smoother digital future-one ticket at a time. Powered by JazzHR OUwOYifrev

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it): Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. Collaborate: Partner with team members and other IT teams to crush complex challenges. Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. Grow Fast: Level up your skills with real-world challenges that keep you sharp. Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: Location: Primarily office-based, with occasional travel to client sites (adventure included). Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time.

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.