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IT Field Technician
Strategic Staffing Solutions 4.8
Information technology professional job in Madison Heights, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Madison Heights MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Novi, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
$41k-63k yearly est. 1d ago
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Information Technology Field Technician
Hcltech
Information technology professional job in Detroit, MI
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
$40k-71k yearly est. 1d ago
Information Technology Executive Communication Specialist
Fasttek Global 3.5
Information technology professional job in Dearborn, MI
· The InformationTechnology Executive Communication Specialist is responsible for translating complex IT strategies, initiatives, and technical concepts into clear, compelling communications for executive leadership and key stakeholders.
· This role ensures alignment between IT leadership and the broader organization by crafting executive-level messaging, presentations, reports, and strategic narratives that support business objectives.
Key Responsibilities:
Executive Communications
Develop and deliver high-impact communications for IT executives, including speeches, executive briefings, talking points, and internal announcements
Translate complex technical information into concise, business-focused messaging for non-technical audiences
Support CIO/CTO communications for board meetings, leadership forums, and company-wide events
Strategic Messaging & Content Development
Create executive presentations, dashboards, white papers, and strategy documents related to IT initiatives
Ensure consistency of tone, messaging, and branding across all IT executive communications
Collaborate with IT leaders to align communication strategies with business goals
Stakeholder Engagement
Partner with IT, Corporate Communications, HR, and Business Units to ensure clear and effective messaging
Act as a liaison between technical teams and executive leadership
Manage communication for major IT programs, digital transformation initiatives, and change management efforts
Reporting & Insights
Prepare executive summaries, status reports, and impact assessments for IT projects
Track communication effectiveness and recommend improvements
Anticipate executive information needs and proactively deliver insights
Governance & Confidentiality
Handle sensitive and confidential information with discretion
Ensure compliance with corporate communication standards and governance policies
Required Qualifications:
Bachelor's degree in communications, InformationTechnology, Business, Journalism, or a related field
5+ years of experience in executive communications, IT communications, or corporate communications
Strong understanding of IT concepts such as digital transformation, cybersecurity, cloud computing, and data analytics
Exceptional writing, editing, and presentation skills
Proven experience supporting senior executives
Preferred Qualifications:
Master's degree in communications, Business Administration, or related field
Experience working in a technology-driven or enterprise IT environment
Familiarity with change management and organizational communications
Experience creating board-level or C-suite communications
Key Skills & Competencies:
Executive presence and professionalism
Ability to simplify complex technical topics
Strategic thinking and storytelling
Strong collaboration and stakeholder management
Attention to detail and ability to meet tight deadlines
High level of discretion and integrity
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are
helping people find their success stories
. Also,
Doing the right thing is our mantra
. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: *******************************************
Follow us on Twitter: *********************************
Follow us on Instagram: ***************************************
Find us on LinkedIn: ****************************************
You can become a fan of FastTek on Facebook: ***************************************
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at ****************.
$63k-91k yearly est. 1d ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Warren, MI
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$56k-79k yearly est. 19d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Information technology professional job in Dearborn, MI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$37k-66k yearly est. 7d ago
IT Business Support Manager
Smart 4.4
Information technology professional job in Troy, MI
Job Title: IT Business Support Manager
Department: InformationTechnology
Reports To: Chief Information Officer
FLSA Status: Exempt
The IT Business Support Manager oversees the delivery of IT support services to ensure optimal performance and user satisfaction. This role manages the Help Desk team, coordinates business support initiatives, oversees procurement of IT hardware and software, and ensures alignment between IT services and organizational needs.
Key Responsibilities
Help Desk Management:
o Lead and supervise the IT Help Desk team to provide timely and effective support.
o Establish and enforce service level agreements (SLAs) for incident resolution and request fulfillment.
o Monitor ticketing systems and ensure accurate documentation and escalation processes.
Business Support Coordination:
o Serve as the primary liaison between IT and business units for support needs.
o Identify recurring issues and implement solutions to improve efficiency.
o Develop and maintain knowledge base articles and self-service resources.
Training & Development
:
o Design and deliver IT training programs for end-users and support staff.
o Ensure continuous skill development for Help Desk personnel.
Procurement Oversight
:
o Manage and oversee the ordering and procurement of IT hardware and software.
o Ensure compliance with organizational standards and vendor agreements.
o Collaborate with finance and vendors to optimize cost and delivery timelines.
Process Improvement
:
o Analyze support metrics and trends to recommend improvements.
o Implement ITIL best practices for incident, problem, and change management.
Team Leadership
:
o Recruit, train, and mentor Help Desk staff.
o Conduct performance evaluations and foster a culture of customer service excellence.
Budget & Resource Management:
o Manage departmental resources effectively.
o Provide input for budgeting related to support operations and procurement.
Required Qualifications
· Bachelor's degree in InformationTechnology, Business Administration, or related field.
· 5+ years of experience in IT support or service management, with at least 2 years in a leadership role.
· Strong knowledge of IT service management frameworks (ITIL preferred).
· Experience in IT procurement and vendor management.
· Excellent communication, problem-solving, and organizational skills.
· Familiarity with Help Desk software and ticketing systems.
Core Competencies
· Customer Service Orientation
· Leadership and Team Development
· Procurement and Vendor Management
· Analytical Thinking
· Process Optimization
· Stakeholder Engagement
SMART is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.
$78k-99k yearly est. Auto-Apply 11d ago
IT M&A Due Diligence Senior Associate
RSM 4.4
Information technology professional job in Detroit, MI
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
RSM is seeking an IT M&A Due Diligence Senior Associate to join the Transaction Advisory Services (TAS) practice. This is an exciting opportunity to join an established, nationally award winning practice that is experiencing exceptional growth.
Responsibilities:
* Participate in fast-paced technology due diligence engagements for private equity (PE) and strategic clients
* Evaluate technology strategy, organization, business applications, infrastructure and controls as they relate to the operations of the business and the client's proposed investment thesis. In addition, identify compliance, operations, revenue and growth risks.
* Develop, as part of a team, technology strategy and planning deliverables for complex carve-out and integration transactions
* Produce high quality value driven diligence reports and experience participating with clients in meetings critical to closing the transaction (e.g., representation and warranties)
Required Qualifications:
* 3+ years working within a team-based, client-facing technology role
* 1+ years working with IT application or infrastructure implementation projects
* Bachelor's degree required
* Strong analytical and problem-solving skills
* Demonstrated capability identifying and addressing client needs, including the development of sustained meaningful client relationships.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $81,400 - $153,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
$81.4k-153.5k yearly Easy Apply 11d ago
IT Technician
Walbridge 4.9
Information technology professional job in Saline, MI
The Opportunity
We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from the project location in Saline, MI and our Headquarters in Detroit, MI
Responsibilities
Your key responsibilities
Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
Network Support: Install and assist with basic network troubleshooting and connectivity issues.
IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
User Training: Provide training to internal users on hardware and software usage.
Qualifications
To qualify for the role, you must have
Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
Proficiency using Microsoft Office suite and Windows operating system software.
Experience steadfastly documenting all works performed in ticketing system.
User Data Transfer to New laptops.
Thorough understanding of hardware technical specifications and General Network experience.
Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
Ability and willingness to learn new skills quickly.
Ability to safely lift up to 40 lbs.
Able to frequently work beyond forty hours per week.
Able to travel out of state, sometimes on short notice, and stay overnight as needed.
Ideally, you'll also have
CompTIA A+ certification
Networking knowledge, including router/firewall configuration and management.
Direct end-user support experience
Excited to make an impact? Apply now by clicking the “Apply” button below! We can't wait to hear from you!
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.
$65k-103k yearly est. Auto-Apply 60d+ ago
IT Support Technician
Ohm Advisors 4.1
Information technology professional job in Ann Arbor, MI
Come work for OHM Advisors, the Community Advancement firm.
With the singular mission ofâ¯Advancing Communities, our diverse 750+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering.
We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward- advancing the whole community today and well into the future.
What You Will Contribute to OHM Advisors
The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the InformationTechnology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability.
Your Responsibilities
End-User Support
Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
Troubleshoot, install, and upgrade end-user software and hardware.
Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis.
Work with outside vendors for product-specific support.
Maintain and troubleshoot file sharing systems for use with external users and organizations.
Assist with employee onboarding and offboarding within the scope of assigned duties.
Hardware & Software Management
Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
Coordinate shipping and reclamation of computer hardware to and from remote offices.
Maintain proper documentation and storage of deployed and available hardware assets.
Knowledge Management & Miscellaneous
Design and maintain user-focused informational articles and videos covering relevant technology topics.
Generate and maintain team-focused articles and documentation on recurrent issues and known solutions.
Provide guidance and training to other InformationTechnology team members when requested or required.
Assist with company-wide software rollouts and technology upgrades.
Provide on-site support at remote offices and outside of regular working hours as required.
Requirements
1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
Knowledge of computer hardware, software, and mobile devices.
Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
Excellent interpersonal communications skills.
Preferred Qualifications
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
Working knowledge of modern enterprise computer hardware and software.
Ability to lift and carry devices and equipment of varying sizes and weights.
One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
An Associate's or Bachelor's degree in InformationTechnology or an equivalent field of study is preferred but not required.
Relevant industry certifications are beneficial but not required.
Benefit Summary
At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs.
Benefits:
BCBSM Medical, Dental and Vision
Company Profit Sharing
Flexible Spending & Health Savings Accounts
401(k) retirement savings plan with employer matching contribution
Paid professional association membership.
Tuition & Certification Expense reimbursement
Volunteer Service Leave
100% Employer-Paid Life Insurance
Short & Long-Term Disability Options
Career Advancement & Enrichment Programs:
Voluntary Wellness Program
OHM Grad School
OHM University
You can read more about each of these programs on our website.
OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-CC1
$36k-47k yearly est. 19d ago
IT Securtity Risk Specialist
Epitec 4.4
Information technology professional job in Southfield, MI
This position will be responsible for completing Vendor Assessments for the Vendor Risk Management team. This role will primarily focus on the following specific areas of responsibility: -Day-to-day management of Information Security risk identification, mitigation and acceptance processes in coordination with security operations and maintaining program requirements language
-Execution of training, education and awareness of all users, managers and board members regarding Information Security vendor requirements and expectations
-Operational risk planning, mitigation and remediation to address Information Security deficiencies
-Identifying new vendor engagements and renewal of existing vendor assessments. Coordinating distribution and completion of vendor assessment questionnaire
-Reviewing on-site assessment reports, examining risks and controls associated with all aspects of the vendor
-Drafting preliminary findings reports
-Conducting preliminary results meeting with BCBSM and its subsidiaries stakeholders and management staff
-Receiving and review vendor response-action plan, if necessary
-Communicates the results of assessment and-or projects in a clear and concise manner to all levels of management
-Designs and operate key operational and executive metrics, reports and dashboards
Qualifications
5+ years of Vendor Risk Management in the Healthcare space
- Strong knowledge of HIPAA and other applicable Healthcare laws
- Strong understanding of the development and operation of a Risk Management program
Additional Information Extensive experience building and managing a diverse and inclusive team environment with strong commitment to respect, equality and teaming.
- Strong understanding of IT Audit/Information Security control review and remediation plans
- Strong understanding of Information Security and the relationship between threat, vulnerability and information
- Good understanding of risk-based decision-making (i.e. risk analysis, mitigation, resolution, acceptance, etc.)
- Possess a good understanding of appropriate leading-edge governance-enabling technologies.
- Possess a good understanding of regulatory and best practice frameworks in the information security context (HITRUST, HIPAA, HITECH, ISO, etc)
- Strong written and verbal communication skills
$72k-105k yearly est. 60d+ ago
Head of IT Support (Governance, Security, and Planning)
Hitachi Astemo Ohio Manufacturing
Information technology professional job in Farmington Hills, MI
The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management.
Key Responsibilities
Lead IT Governance, Security, and IT Planning & Management functions.
Develop and enforce IT policies, standards, and compliance frameworks.
Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response.
Partner with senior leadership to define IT strategy, budgets, and long-term investment plans.
Drive IT portfolio management, prioritizing initiatives based on business value and risk.
Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization.
Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services.
Lead disaster recovery, business continuity, and risk management planning.
Manage relationships with auditors, regulators, and external partners for security and compliance.
Qualifications
Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices.
Demonstrated ability to align IT strategy with business priorities.
Financial acumen in IT budgeting, cost control, and portfolio management.
Excellent leadership, analytical, and communication skills.
Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field.
Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.
Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.
At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.
$83k-117k yearly est. Auto-Apply 60d+ ago
Application Specialist
SMC 4.6
Information technology professional job in Detroit, MI
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems.
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest “high tech” products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$82k-111k yearly est. 15d ago
In person interview for a IT Tech Support in Augusta MI (Security+ certification must)
360 It Professionals 3.6
Information technology professional job in Augusta, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging InformationTechnology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Qualifications
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
$38k-56k yearly est. 60d+ ago
IT Specialist
Detroit Pistons
Information technology professional job in Detroit, MI
Full-time Description
Are you interested in joining a team of go-getters dedicated to serving and uplifting the community? Join Detroit Pistons team and our mission to empower our community!
As a IT Specialist, you will be the frontline support for our end-users in a fast-paced office environment. Your role involves providing prompt and effective solutions to their IT issues and concerns. With your technical expertise and excellent communication skills, you will play a pivotal role in ensuring seamless IT operations for the organization. Additionally, you will have the opportunity to collaborate with junior helpdesk technicians and actively contribute to process improvement and enhanced IT service delivery.
WHAT YOU'LL BE DOING :
Act as the initial contact for end-users, providing prompt and effective solutions to their IT issues and concerns
Troubleshoot and resolve software and hardware problems to maintain smooth IT operations
Identifying and escalating situations requiring urgent attention to the correct members of the IT organization to ensure timely resolution of escalated employee issues
Respond to technical assistance requests in person, over the phone, and electronically, with a focus on exceptional customer service
Researching questions and problems using available information resources
Log all help desk interactions using the ticket system to efficiently track and manage support requests.
Respond to assigned tickets and requests within defined Service Level Agreements (SLAs) to meet business requirements.
Execute end-user account management tasks, including provisioning and de-provisioning IT services, setting up phones, deploying laptops/desktops, and password resets
Support and enforce IT security policies, best practices, and procedures to protect the organization's data, systems, and networks from potential threats.
Proactively identify opportunities for process improvement, automation, and enhanced IT service delivery, actively participating in IT projects for infrastructure upgrades.
Provide advanced telephone support (VOIP) and manage corporate cellular accounts, copier/printer accounts, and NBA Team Net Accounts.
Provide game day set up and support for all arenas and teams
Requirements
Associate degree in computer science or equivalent experience in a related field.
Willingness to work in a fast-paced industry, with a flexible schedule to support games and address incidents after hours and weekends.
Technical knowledge of Windows 10/11, Mac OSX & iOS, Microsoft Active Directory Environment, Microsoft Group Policy Environment, and all services running in Office 365 E3.
Experience using ticketing systems for efficient incident management.
Knowledge of network services, including DHCP, DNS, VPN, and wireless, is a plus.
Enthusiasm and commitment to the company's mission, goals, and strategic priorities.
Excellent interpersonal skills to work collaboratively with staff at all levels of the organization.
Sensitivity to corporate needs, employee goodwill, and the company's public image in unique situations.
Proven experience in a helpdesk or technical support role, with demonstrated expertise in handling complex IT issues.
Agility in responding to and resolving operational problems promptly and accurately.
Ability to act as a liaison between users, technicians, and vendors to facilitate efficient issue resolution.
Strong communication skills, including verbal, written, and active listening, with excellent phone etiquette.
Effective mentorship abilities to guide junior team members.
Strong organizational skills to manage multiple priorities effectively.
Punctuality, adherence to instructions, and responsiveness to feedback for performance improvement.
Problem analysis and resolution skills at both strategic and functional levels.
Focus on improving and promoting quality while demonstrating accuracy and thoroughness.
Willingness to research, evaluate, and implement best practices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$65k-93k yearly est. 4d ago
IT Systems Administrator
The Mannik & Smith Group 3.7
Information technology professional job in Toledo, OH
Job DescriptionDescriptionThe Mannik & Smith Group, Inc. (MSG) is a people focused, award-winning, full-service consulting firm that offers a wide array of services including civil and geotechnical engineering, environmental consulting, planning, landscape architecture, agriculture, surveying and construction support. Our talented staff of more than 450+ professionals deliver integrated planning, design, engineering and construction solutions.
Due to MSG's continued growth, a new opening is available for an IT Systems Administrator to assist with our company. As an IT System Administrator, you will be responsible for the installation, configuration, maintenance, and troubleshooting of the organization's IT infrastructure. This includes hardware, software, networks, and other related systems. You will ensure the smooth operation of all IT systems, providing technical support to users and collaborating with other IT professionals to implement and optimize IT solutions.
Key Responsibilities
Install, configure, and maintain hardware and software components of the IT infrastructure, including servers, desktops, laptops, printers, routers, switches, and other peripherals.
Monitor system performance and troubleshoot issues to ensure high levels of availability and reliability.
Perform regular system backups and implement disaster recovery plans to minimize downtime in case of system failures.
Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
Provide technical support and training to engineering staff, assisting them with software installations, configurations, and usage.
Collaborate with other IT team members and departments to design and implement IT projects and initiatives.
Skills, Knowledge and Expertise
Bachelor's degree in computer science, informationtechnology, or related field.
2+ years of relative work experience
Strong knowledge of Microsoft Windows Server, Microsoft365 and desktop operating systems.
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
Benefits
401(k) w/ company match
Health insurance w/ HSA option, Vision, Dental, Life
Flexible schedule
Paid time off
Referral program
Tuition reimbursement
Catalytic Coaching - Employees draft a development plan aimed at improving contributions in their current job and increasing the potential for other opportunities. MSG is all about bringing out the best in people at work!
It is the policy of our company to follow equal employment opportunity procedures in compliance with federal, state and local criteria. We will provide all applicants for employment, and all employees, with equal opportunity without regard to race, color, religion, national origin, age, sex, height, weight, marital status, arrest record, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, military or veteran status, and/or any other protected classes covered by any local, state and federal laws.
$60k-78k yearly est. 19d ago
Specialist IT SAP MM&PP
Kautex Textron Gmbh
Information technology professional job in Troy, MI
Specialist IT SAP MM&PP(Job Number: 336986) Description Kautex is a global company with over 30 plants in 13 countries. As a leading Tier One automotive supplier, we are a pioneer in the design and manufacturing of plastic fuel systems and beyond.
From battery enclosures for use in hybrid and full battery electric vehicle applications to autonomous cleaning systems, we are advancing solutions for the era of new mobility.
Our portfolio also covers high-quality industrial packaging and cast camshafts.
Embracing the transformative venture, Kautex is part of a network of global businesses, offering some of the most advanced technologies and services the world has ever seen.
We foster career growth, drive groundbreaking talent programs, and champion equal opportunities and sustainability in our business practices and products.
By working together as one team and supporting one another, amazing things happen.
We push the boundaries of what's possible, soar to new heights and reach for the extraordinary, being recognized by prestigious awards such as Fair Company, Great place to work (Silao), MINT minded company, or Ecovadis Platinum.
We can`t wait getting to know you and share more about our values and local benefits.
What awaits you:· Define, modify, create and defend process templates within SAP modules· Support the detailed design down to process step level· Customize the application or instruct consultants, therefore create and update necessary documentation· Support SAP application as 2nd Level supporter· Setup functional specifications for Forms, Reports, Interfaces, Conversions and Enhancements· Instruct 1st Level support before new processes/settings go live· Support security team on security roles· Execution of Integration & Regression Test activities· Improve and optimize application together with Business Key Users· Meet the business's desire for functionality and/or technology that will be a true competitive advantage· Independently prioritize and resolve customer requests, work as subject matter expert for SAP MM & SAP PP, production break-fixes, ad-hoc reports and enhancement requests· Provide excellent customer service to SAP users, communicating timely and professionally· Manage external Service Provider, the related budget and ensure that defined service level agreements are meet· Ensure a safe, secure, and legal work environment· Contribute to SAP project rollouts· Work on moderately complex tasks to enhance existing solution, identifying, evaluating, recommending options and implementing solution Qualifications What you'll need to succeed:· Bachelor in IT or IT/Economic or equivalent education level· Minimum of 2-4 years SAP IM/MM experience· Minimum of 2-4 years SAP PP/SFC experience· SAP Certification and S4/HANA experience is a plus· ITIL Certification is a plus· Experience with Inventory control, Goods receipt and Warehouse Management is a plus· Experience in planning tools like (APO, LMPC,etc) and MES is a plus· Experience in working in a multi-national company and willingness to travel is preferable· Knowledge of MRP planning is a plus· Knowledge of SAP PI/PO integration is plus· Experience in the automotive industry is a plus· Knowledge of Electronic Data Interchange (EDI) is a Plus· Knowledge of PC standard applications (MS Office365) EEO StatementTextron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: KautexPrimary Location: US-Michigan-TroyJob Field: InformationTechnologySchedule: Full-time Job Level: Individual ContributorShift: First ShiftTravel: Yes, 10 % of the TimeJob Posting: 01/05/2026, 9:55:22 AMWorksite: Onsite
$65k-93k yearly est. Auto-Apply 1d ago
IT Compliance and Controls Specialist
Optechus
Information technology professional job in Auburn Hills, MI
OpTech is an award-winning talent management firm providing InformationTechnology, Engineering and Healthcare talent and services to Fortune 500 and Government clients. We offer our employees outstanding career opportunities supporting innovative companies with cutting-edge technology. OpTech's awards include the distinguished Elite Category Award for best Recruitment, Selection and Orientation practices, the prestigious National 101 Best and Brightest Companies to Work For and the coveted Crain's Cool Places to Work in Michigan. OpTech creatively combines training, mentoring, bonuses and rewards to motivate and retain the highest caliber talent. OpTech offers Opportunity...see how a fast-paced career with one of the leading technology firms can benefit you!
Job Description
Candidate will play a critical role in helping the organization identify emerging risks and navigate through a rapidly changing environment. Responsible for independently executing assigned audit and advisory activities, primarily providing coverage of Compliance. The role utilizes sound, seasoned analytical skills and technical expertise to provide consultation to management regarding emerging control practices associated with newly developed products, branding, and overall strategy. Responsibilities also includes assisting with development of audit strategy and refining internal processes for the sound application of risk based practices
Qualifications
Requirements:
• Strong IT controls background; experience with service delivery and execution of projects that adhere to COBIT's best practices
• 6+ years design and implementing controls and monitoring of those controls
• Hands-on experience collecting requirements, documenting processes and creating controls libraries
• Must be able to work independently with little direction, able to multi-task and operate quickly
• Knowledge of full SDLC process
• Experience creating Compliance Project scope and work streams to attain compliance goals.
• COBIT certified highly preferred (v5 preferred)
• Finance/Banking experience preferred
Additional Information
Experience Preferred:
• Experience creating Compliance Project scope and work streams to attain compliance goals.
• COBIT certified highly preferred (v5 preferred)
• Finance/Banking experience preferred
.
$65k-93k yearly est. 14h ago
Information Technology (IT) Internship (Summer 2026)
MacLean-Fogg 4.3
Information technology professional job in Plymouth, MI
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an InformationTechnology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in InformationTechnology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
$18-25 hourly 53d ago
BI Production Support Specialist
MSR Technology Group
Information technology professional job in Southfield, MI
Job DescriptionDuties/Responsibilities
Proactively monitor application health
Respond to tickets from ticketing system and other stakeholders
Monitor defect management queue and drive resolution
Provide status update in daily stand up calls
Publishing of a weekly, monthly application health status
Support administration of user privileges, user creation and role management
Performing root cause analysis of production issues and publish to stakeholders
Guide external resources on prioritizing tasks to support project
Implement, publish, and updating production support documentation and processes
Post-Production support (Production launch support as required)
Work on minor bug fixes or enhancements as required
Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Bachelors or other degree in InformationTechnology
Automotive industry experience preferred
Excellent problem-solving skills and analytical skills
2+ Year(s) of relational database/SQL experience.
Knowledge of Service Oriented Architecture (SOA).
Ability to work effectively in a team environment
Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
Strong interpersonal skills with the ability to work independently and within a team environment
Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
Presentation skills
Fluent in English.
$72k-122k yearly est. 11d ago
IT Administrator
Nikon Metrology, Inc.
Information technology professional job in Brighton, MI
Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices.
Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users.
LOCATION:
Brighton, MI
WHY NIKON METROLOGY?
You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.
KEY AREAS OF RESPONSIBILITY:
Will include, but not limited to the following:
Technical Support & Troubleshooting
Diagnose and resolve issues with computer hardware, software, and network connectivity.
Respond to user inquiries and provide technical support.
Guide users through step-by-step solutions to common problems.
System & Software Management
Install, configure, and maintain operating systems, applications, and other software tools.
Manage user accounts, permissions, and security settings.
Perform system updates and deploy new hardware and software to users.
IT Infrastructure & Maintenance
Execute operational tasks related to IT infrastructure projects supporting business operations and security.
Monitor and maintain servers, storage, and other IT infrastructure components.
Implement and manage data backup (local & offsite) and recovery solutions.
Communication & Documentation
Log and prioritize support requests using a ticketing system.
Create and maintain knowledge base articles and technical documentation.
Communicate clearly and empathetically: with both technical and non-technical users.
Escalate complex issues to other team members or external support providers
End user focus
Ensure a high level of end user satisfaction by providing timely and efficient support.
Follow up with users to ensure that issues are resolved to their satisfaction.
Gather and relay feedback.
QUALIFICATIONS
ESSENTIAL:
Required Knowledge, Skills, and Abilities:
Minimum of two (2) to four (4) years prior experience with providing workstation support
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required
Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality
Full professional proficiency in English, written and spoken.
Certificates, License, Registrations:
Associate's degree in Computer Technology or related field. Certifications
DESIRABLE:
Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified
TECHNICAL COMPETENCIES:
Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022.
Hardware & Software : Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications.
Networking : Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting.
IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools.
Security : Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security.
Active Directory & Group Policy : User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting
Microsoft Office 365 and other common desktop applications
Awareness of all mainstream mobile technologies (Apple)
Remote Support : Experience using remote access tools for efficient user support
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
Occasional business trips to other NM sites
This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment.
Must be able to sit or stand for extended periods while working at a computer.
Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware.
Manual dexterity required for using tools, keyboards, and other IT equipment
HOW WE TAKE CARE OF OUR TEAM
CULTURE SPIRIT
Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.
WORK-LIFE BALANCE
We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days!
PERSONAL DEVELOPMENT
We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
AMAZING MEDICAL BENEFITS & PERKS
We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.
$59k-82k yearly est. Auto-Apply 60d+ ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Taylor, MI?
The average information technology professional in Taylor, MI earns between $46,000 and $101,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Taylor, MI
$68,000
What are the biggest employers of Information Technology Professionals in Taylor, MI?
The biggest employers of Information Technology Professionals in Taylor, MI are: