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Junior operations analyst work from home jobs - 360 jobs

  • Epic Cadence Analyst

    Onpoint Search Consultants 4.2company rating

    Remote job

    What you will find ... 100% REMOTE exceptional benefits (pension plan options) top ranked hospital in the U.S. What you will do ... design & build Epic Cadence design & build Decision Trees break-fix & support Epic Cadence implement Epic Security for scheduling support Epic Cadence Referrals Wish list ... 5+ years Epic Cadence build 3+ years Decision Tree design & build REQUIRED Epic Cadence Certification recent Epic Security work preferred Epic Cadence Referral build a plus
    $60k-90k yearly est. 5d ago
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  • Junior Business Analyst

    Marysville Physical Therapy

    Remote job

    Job Title: Remote Junior Business Analyst Company: Marysville Physical Therapy Job Type: Full-Time About Us: Marysville Physical Therapy is dedicated to delivering personalized and evidence-based physical therapy services to help individuals recover, regain mobility, and improve their quality of life. As we continue to grow and expand our digital capabilities, we are seeking a motivated Junior Business Analyst to support our data-driven decision-making and enhance operational performance through actionable insights. Job Summary: We are looking for a detail-oriented and analytical Junior Business Analyst to join our remote team. This entry-level position will support business intelligence efforts by gathering and analyzing data, identifying trends, and generating reports to assist leadership in strategic planning and operational improvements. Key Responsibilities: Collect, organize, and analyze data related to clinical operations, patient flow, scheduling, and administrative functions Assist in developing and maintaining dashboards and performance reports Identify process inefficiencies and support implementation of data-driven improvements Collaborate with departments to document business needs and translate them into technical requirements Monitor KPIs and support the preparation of regular business reviews Participate in the testing and validation of new systems, software, or workflows Support project tracking and contribute to the documentation of project progress and outcomes Conduct market and competitor research to inform strategic initiatives Qualifications: Bachelors degree in Business Administration, Healthcare Management, Information Systems, or a related field (or currently pursuing a degree) Strong analytical and problem-solving skills Proficiency in Microsoft Excel; experience with tools like Power BI, Tableau, or Google Sheets is a plus Familiarity with data collection methods and basic data analysis Excellent communication and organizational skills Ability to work independently and meet deadlines in a remote environment Interest in healthcare operations and technology-driven solutions Preferred Qualifications: Internship or coursework experience related to business analysis, healthcare, or project support Exposure to EHR systems or clinic management software Basic understanding of HIPAA compliance and healthcare workflows What We Offer: A fully remote and flexible work environment Mentorship and opportunities for professional development Access to internal training resources and team collaboration platforms A supportive and mission-driven culture focused on community health and innovation
    $55k-72k yearly est. 60d+ ago
  • Junior/Mid Business Analyst- Veterans Affairs (REMOTE)

    Thunderyard Solutions

    Remote job

    Basic Qualifications: 3+ years' experience as a Business Analyst Experience working in an agile environment, communicating with stakeholders Previous experience in business intelligence, analysis, or other related field Knowledge of software requirements and testing tools, creating user stories, UAT testing Knowledge of business process engineering, requirement engineering, and testing practices. Possess the ability to create/analyze requirements accountability records. Ability to verify that software and its documentation is compliant with applicable requirements functionally. The candidate must be able to work in a team environment and be proficient in MS Office applications, including Word and Excel. Strong problem solving and critical thinking skills Strong attention to detail Ability to prioritize and multitask Nice If You Have: Knowledge of statistical, business process modeling, and business reporting tools Microsoft SharePoint ISO/CMMI experience Understanding of Software Development Lifecycle Process, especially Agile Development (SCRUM and/or Kanban) Rational, Atlassian JIRA experience Experience with VistA - the VA's Veterans Health Information System Technology Architecture (VistA) Imaging system Vetting: Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client ThunderYard Solutions is proud to be an Equal Opportunity Employer. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our community, and our customers. All applicants will be considered for employment without discrimination of race, color, religion, or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, protected veteran status, family medical history or genetic information.
    $61k-79k yearly est. 60d+ ago
  • Investment Operations Analyst

    Unlock 3.8company rating

    Remote job

    Unlock's mission is to unleash the power of home equity to enrich people's lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We're not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control. About the role The Investment Operations Analyst is responsible for executing and managing day-to-day operational processes that support asset origination, funding, settlement, valuation, and investor reporting activities. This role partners closely with Asset Management, Finance, Treasury, and Capital Markets to ensure accurate, timely, and compliant processing of investment operations. The Investment Operations Analyst plays a key role in maintaining operational continuity, supporting transaction execution, and strengthening the scalability and reliability of investment operations. What you'll do Process daily funding requests for assets. Manage asset verification for funding, initiate requests to facility partners, and partner with the Treasury team to ensure timely release of funds to the title company. Monitor and validate all asset related cash transactions and asset transactions Run daily settlements for assets that have been repaid and process settlements to investors Monitor processes that manage and monitor weekly valuations and notable credit changes in our assets Monitoring and reporting on collateral custody status with our collateral agents Run finance related daily operations for Unlock's originations and secondary transactions with investors including Trade Ticketing & Settlement, Collateral Review & Movement, Daily asset fundings, Investor Reporting, Ad-hoc investor data and analysis requests Partner with developers regarding requirements, discuss proposals, and implement new solutions that improve our process and capabilities Maintain tools and dashboards used to streamline Investment Ops functions and analyses Provide feedback to senior technical developers to continuously iterate on and improve existing workflows What we're looking for 5+ years of professional experience in a Finance Operations role or Middle Office Position High degree of proficiency and autonomy in Excel Passion and ability for self-automation using some combination of Excel Macros, SQL, VBA, Python and Tableau Strong oral and written communication skills Strong attention to detail Strong analytical and critical thinking skills Experience in Finance, MBS, Real Estate, Lending, Trading, and/or Treasury is a plus Advanced experience with SQL or other technical tools preferred Experience working in an Operations capacity on a Trading Floor, Asset Manager, and/or Treasury function preferred What we offer Discretionary time off for rest and recharge Comprehensive health plans covering medical, dental, and vision, fully funded by us 4% employer match to your 401(k) contributions Dynamic and inclusive work environment that fosters innovation and growth Ongoing professional development and career advancement opportunities Flexible work arrangements and a strong emphasis on work-life balance Target base compensation is $90,000 - $100,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options and paid time off. Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
    $90k-100k yearly Auto-Apply 14d ago
  • Operations Analyst

    Bredy Network Management

    Remote job

    We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. The Operations Analyst will play a pivotal role in supporting New Charter's Operational Success Team and leadership by transforming data into actionable intelligence that enhances business performance, operational efficiency, and profitability across the enterprise. The Operations Analyst will design and deliver scalable analytics frameworks that measure and improve organizational effectiveness. Using advanced analytical tools, particularly Power BI, this individual will visualize business trends, evaluate key performance indicators (KPIs), and proactively identify risks and opportunities across critical operational areas such as capacity management, resource utilization, project efficiency, and client profitability. Insights generated will be surfaced for executive leadership to review and discuss with their respective Operating Companies. In addition, this position will play a key role in developing standardized reporting processes, benchmarking models, and data governance best practices across the New Charter platform. Over time, the Operations Analyst will help shape how the enterprise measures success, drives consistency, and scales performance through analytics and operational excellence. This role operates in an evolving environment. While New Charter is building dedicated service alignment and data architecture functions, the Operations Analyst will initially support a wide range of ad-hoc analysis, executive requests, and exploratory reporting. The ideal candidate is comfortable working with imperfect data, shifting priorities, and helping shape structure as it is built. Primary Responsibilities Analyze operational performance across New Charter's 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency. Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units. Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability. Contribute to the development of scalable analytics frameworks in partnership with service alignment and data architecture leaders Respond to ad-hoc analytical requests to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership. Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics. Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance. Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions. Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency. Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter's enterprise reporting standards. Support the development and documentation of data governance best practices in partnership with emerging platform and service alignment functions” Continuously refine KPIs and reporting methodologies to adapt to evolving business goals and operational priorities. What Success Looks Like in the First 6-9 Months Executives trust your analysis even when data is imperfect You can quickly pivot between deep analysis and fast-turn reporting You help identify what metrics matter before they are fully automated You partner effectively as new service alignment and data roles come online Preferred Skills & Experience Bachelor's degree in Business Analytics, Operations Management, Finance, Economics, or a related field. 3-5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment. Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM). Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders. Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design. Strong working knowledge of Excel (Power Query, PivotTables, advanced formulas). Experience with SQL and data visualization best practices. Familiarity with ERP, PSA, and CRM platforms such as ConnectWise, NetSuite, or Adaptive. Understanding of data integration, ETL processes, and data quality management Experience developing standardized KPI frameworks and performance scorecards across multiple business units. Background in financial or operational modeling, variance analysis, and business forecasting. Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization. Strong presentation development skills, particularly for executive-level reporting Expected salary to begin at $100,000 and up dependent on experience. Preferred Attributes Analytically rigorous using data to uncover patterns, trends, and insights that drive measurable outcomes. Operationally curious, naturally seeks to understand how business processes, systems, and teams work together to deliver results. Strategically minded and connects metrics to business impact, identifying the “why” behind the numbers. Skilled at translating technical findings into clear, actionable language for non-technical stakeholders. Self-directed and thrives in a dynamic, evolving environment with multiple priorities; Comfortable operating without fully defined processes or systems; Able to prioritize and reprioritize quickly as organizational needs evolve Able to balance precision in data analysis with strategic context. A Change advocate who is eager to improve processes, challenge assumptions, and implement scalable solutions that enhance enterprise performance. Mission-aligned and passionate about contributing to New Charter's goal of driving operational excellence and shared success across its platform of companies. Who We are: At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.
    $100k yearly Auto-Apply 5d ago
  • Operations Analyst

    Nexarideexpress

    Remote job

    Operations Analyst Compensation: $30 $50 per hour (based on experience) Employment Type: Full-Time Department: Operations & Strategy Industry: Logistics & Haulage Company: Nexa Ride Express About Nexa Ride Express Nexa Ride Express is a modern logistics and haulage company redefining the way freight is transported across the country. With a strong emphasis on operational excellence and intelligent systems, we serve businesses with speed, reliability, and precision. As we continue to scale our nationwide freight network, we're seeking analytical minds who can help us optimize the engine behind it all our operations. Position Summary We are looking for a data-savvy, results-driven Operations Analyst to support the analysis, reporting, and optimization of Nexa Ride Express logistics operations. In this role, you'll dive deep into performance metrics, shipment trends, driver behavior, and operational workflows turning raw data into actionable insights that power smarter decisions across the company. You'll work closely with the operations, finance, and dispatch teams to build dashboards, recommend optimizations, and improve efficiency across our freight lifecycle. If you're passionate about data, process, and impact this is your seat at the table. Key Responsibilities Operational Performance Analysis Analyze day-to-day operational metrics including delivery times, route efficiency, load fulfillment, fuel usage, and cost per mile. Identify patterns, inefficiencies, or anomalies in our freight network and propose data-backed solutions. Create, manage, and maintain dashboards that track KPIs across departments (dispatch, fleet, fulfillment, etc.). Logistics Optimization Evaluate driver performance and fleet utilization to inform scheduling, route planning, and asset deployment. Collaborate with dispatch to improve load assignments and reduce delivery delays or missed pickups. Analyze customer delivery data to improve SLA performance and satisfaction. Process Improvement Map and refine key operational workflows to eliminate bottlenecks. Monitor system inputs for inconsistencies or process breakdowns. Work cross-functionally to implement automations, SOPs, and software optimizations. Reporting & Strategy Prepare weekly and monthly operations reports for leadership and key stakeholders. Assist in forecasting demand, driver coverage needs, and freight volume fluctuations. Support strategic initiatives (e.g., market expansion, software migration, new partner onboarding). Requirements 25 years of experience as an Operations Analyst, Logistics Analyst, or Data Analyst (preferably in transportation, supply chain, or tech-enabled operations). Strong proficiency in data analysis tools (Excel/Google Sheets, SQL, Tableau, Power BI, etc.). Familiarity with logistics tech platforms (e.g., TMS, Samsara, Motive, Onfleet) is a plus. Deep understanding of logistics KPIs and operational metrics. Excellent critical thinking, presentation, and communication skills. Strong ability to work independently and remotely, with a results-oriented mindset. Preferred Qualifications Background in freight, haulage, last-mile delivery, or supply chain analytics. Experience working with Python or R for data analysis. Knowledge of U.S. trucking regulations, freight rates, and geographic delivery patterns. Compensation & Benefits Pay Range: $30 $50 per hour Remote Flexibility: 100% remote, flexible scheduling Career Growth: Join a fast-growing team with long-term advancement opportunities Health & Wellness Benefits: Medical, Dental & Vision Insurance Mental Health & Counseling Support Paid Sick Leave Work Perks: Paid Time Off + Paid Company Holidays Home Office Stipend Company Laptop & Tech Provided Professional Development: Access to analytics courses, certifications & mentorship Cross-training across logistics and tech systems Culture: Mission-driven team focused on performance, innovation, and real-world impact Regular team syncs, strategy reviews, and a supportive leadership style Apply Now Be part of a company where data isn't just numbers its the engine that powers every decision. Join Nexa Ride Express as our next Operations Analyst and help shape the future of smart logistics.
    $30-50 hourly 60d+ ago
  • Paralegal, Legal Operations Analyst

    Potbelly Sandwich Shop

    Remote job

    * $90,000 - $100,000 base salary range + annual bonus potential! * 100% remote in the United States Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You: * Competitive pay with performance-based annual raises! * Medical, Dental & Vision Insurance * Domestic Partnership Benefits * Paid Parental Leave * FSA and HSA with Employer Contribution * Commuter Benefit Program * Retirement Savings 401(k) WITH company match * Employee Assistance Program * Paid Time Off * Discount Program * Flexible Work Schedule * Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify Paralegal, Legal Operations Analyst Potbelly Sandwich Works is a subsidiary of RaceTrac, a privately held company with a diverse portfolio of convenience, retail and foodservice brands. The Role Potbelly Sandwich Works, LLC is seeking a Paralegal, Legal Operations Analyst to support its small, high-performing Legal Department. This individual will work closely with attorneys and business partners across the company to organize, maintain, and streamline legal processes. Ideal candidates will have exceptionally strong organizational skills, meticulous attention to detail, and experience supporting the broad range of legal matters arising for a large multi-unit operator. Experience at a law firm, corporate legal department, or fast-paced multi-unit retail, restaurant, or franchise environment is preferred. This is a fully remote position, which may require occasional travel to RaceTrac and/or Potbelly headquarters. The Paralegal, Legal Operations Analyst will report to the Executive Director, Associate General Counsel. Key Responsibilities * Research and Knowledge Management: Conduct initial legal research and maintain templates and materials on the company intranet. * Document Management: File, organize, and audit documents across legal systems and maintain key trackers. * Governance: Manage annual corporate filings and state registrations. * Commercial: Oversee agreement execution and ensure consistent contract retention and naming conventions. * Franchising: Support legal and Franchising & Development teams on template maintenance, amendments, default notices, terminations, etc. * Litigation: Support attorneys in managing litigation and claims from pre-suit through resolution, including subpoena response and document production. * Support day-to-day legal operations, including budget monitoring and reporting, team member onboarding, process improvements, special projects, and other tasks as assigned. Skills and Characteristics * Strong commitment to Potbelly's mission and culture, including our focus on hospitality, teamwork, and operational excellence. * Background in Franchising a plus. * Exemplary organization skills and attention to detail. * Ability to manage sensitive and confidential information with high discretion. * Excellent written and oral communication skills. * Strong analytical and problem-solving abilities. * Ability to work independently, prioritize competing demands, and thrive in a dynamic, entrepreneurial environment. * Demonstrated ability to foster strong, positive working relationships across teams. Educational Background and Work Experience * Bachelor's degree or paralegal certificate from an accredited institution. * 5+ years of paralegal or legal assistant experience, preferably in-house or at a law firm. * Experience in retail, restaurant, franchise, or other multi-unit environments is beneficial. Application Deadline: We accept applications for this position until 4/30/2026. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
    $90k-100k yearly 18d ago
  • Operation Analyst

    Zephyrus Engineering Limited

    Remote job

    Zephyrus Engineering Limited is a leader in engineering and infrastructure solutions, committed to delivering innovative and sustainable projects that make a tangible impact. From large-scale structural designs to state-of-the-art technology implementations, we are on a mission to drive engineering excellence globally. As we expand, we are seeking a skilled Operations Analyst who will play a pivotal role in optimizing our operations, enhancing efficiency, and supporting strategic initiatives. This is an opportunity to join a forward-thinking team where your insights and expertise will directly contribute to the success of critical projects and company growth. If you are passionate about driving operational improvements and thrive in a collaborative environment, wed love to hear from you. Position Overview: The Operations Analyst will be a key player in streamlining and enhancing the efficiency of Zephyrus Engineering's operations. In this role, you will analyze workflows, identify areas for improvement, and support the development and execution of strategic operational plans. You'll work closely with cross-functional teams, providing data-driven insights and recommendations to optimize processes, reduce costs, and increase productivity. This is a hands-on role ideal for someone with a strong analytical mindset, problem-solving skills, and a passion for operational excellence. Key Responsibilities: - Data Analysis and Reporting: Collect, analyze, and interpret data on various aspects of company operations, identifying trends, inefficiencies, and opportunities for improvement. - Process Optimization: Work with different departments to map current processes, identify bottlenecks, and recommend streamlined, efficient workflows that improve productivity. - Performance Monitoring: Develop metrics and KPIs to measure operational performance, enabling continuous improvement and tracking of key operational goals. - Financial Analysis: Support budget management, cost tracking, and profitability analysis to ensure alignment with financial goals and identify cost-saving opportunities. - Project Management Support: Assist in managing cross-functional projects that involve process improvements, system upgrades, and operational change management. - Reporting: Prepare detailed reports and dashboards for senior management, presenting data in a clear, actionable manner and providing insights for strategic decision-making. - Risk Assessment: Identify potential risks in operational processes, assisting in implementing strategies to mitigate these risks and enhance overall operational resilience. - Stakeholder Collaboration: Work closely with project managers, engineers, and other departments to understand their operational needs and develop solutions that support company objectives. - Software and Systems Optimization: Recommend and help implement software tools that improve data management, process automation, and operational workflows. Qualifications: - Education: Bachelors degree in Business Administration, Operations Management, Industrial Engineering, or a related field. - Experience: - Minimum of 3 years of experience in an operations analyst role or similar, preferably within the engineering or construction sector. - Technical Skills: - Proficiency in Microsoft Excel and Google Workspace; familiarity with SQL, Power BI, or other data visualization tools is a plus. - Experience with ERP systems and project management software, such as SAP, Oracle, or MS Project. - Strong analytical and quantitative skills with a solid understanding of data analysis techniques and best practices. - Soft Skills: - Excellent communication skills with the ability to present complex data insights clearly and effectively. - Strong organizational skills with meticulous attention to detail. - Ability to work both independently and collaboratively in a dynamic environment. - Problem-solving mindset and a proactive approach to identifying solutions. What We Offer: - Competitive Salary & Performance Bonuses: We value high performance and offer financial incentives to reward exceptional results. - Comprehensive Benefits Package: Including healthcare, dental, vision, and a 401(k) plan with company matching. - Professional Development: Opportunities for training, certifications, and workshops to support career growth. - Flexible Work Environment: Enjoy the option to work remotely, with flexible hours that accommodate work-life balance. - Career Growth Potential: A role where you can advance within the company, taking on new responsibilities as we grow. - Innovative Workplace: Join a culture of innovation and problem-solving, where your contributions are recognized and valued. - Impactful Work: Contribute to projects that shape communities, infrastructure, and industries, knowing that your role makes a difference. Why Zephyrus Engineering Limited? At Zephyrus, we believe in fostering an environment where everyone has the tools and support to succeed. Joining us means being part of a forward-thinking team dedicated to transforming ideas into impactful solutions. As an Operations Analyst, your insights will influence real-world projects, streamline critical processes, and drive efficiency across our operations. If you're ready to be part of a team that values innovation, supports professional growth, and is committed to excellence, we invite you to apply. Take the Next Step in Your Career! Apply now by submitting your resume and a cover letter that outlines your experience in operations analysis and your vision for driving improvement at Zephyrus Engineering Limited.
    $56k-84k yearly est. 60d+ ago
  • Technical Operations Analyst

    Ensora Health

    Remote job

    Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description We are seeking a Technical Operations Analyst who will play a key role in driving operational excellence across technology teams. This position focuses on designing and tracking performance metrics, managing critical tools, and streamlining processes that enable Agile planning and organizational efficiency. If you're detail-oriented, analytical, and passionate about continuous improvement, this role offers an opportunity to make a measurable impact.What You'll Do Metrics & Analytics Define and maintain KPIs to measure organizational effectiveness. Collect, validate, and analyze data to deliver actionable insights. Build dashboards and reports in Power BI to visualize trends and outcomes. Tool Administration Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI. Ensure data integrity and consistency across systems. Operational Management Maintain accurate employee rosters and team capacity records. Coordinate Agile planning activities, including sprint planning and PI sessions. Facilitate Process Improvements Board meetings and track follow-ups. Triage incoming operations change requests and route appropriately. Continuous Improvement Identify process bottlenecks and propose efficiency enhancements. Collaborate with cross-functional teams to implement Agile best practices. What You Bring Bachelor's degree in Business, Data Analytics, Information Systems, or related field. 2-4 years of experience in analytics, operations, or process management. 1-3 years of Azure DevOps (ADO) administration and configuration of projects and work item types. Proficiency with Power BI (or similar Business Intelligence tools) - creation of semantic models, reports and dashboards Strong analytical and problem-solving skills with ability to translate data into insights. Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks. Excellent communication and organizational skills; ability to manage multiple priorities. Preferred Skills Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen). Familiarity with HR or workforce management systems (e.g., WorkDay). Ability to work independently and influence without formal authority. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate-apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.
    $52k-76k yearly est. Auto-Apply 4d ago
  • Compliance Operations Analyst (Contract to Hire)

    Synctera

    Remote job

    What We're Doing At Synctera, we're powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on! What We're Looking for As a Compliance Operations Analyst, you will play a critical role in continuing to build and implement our Compliance Operations strategy. The role will have a primary focus on conducting day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will conduct manual reviews of identity verification details and ensure they comply with the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and various global watchlists. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly engaged role. This position is structured as a 90-day contract-to-hire role. At the end of the contract period, based on performance and business need, the role may convert to a full-time position or conclude. What You'll Do Investigate various system-generated alerts in our case management platform, including alerts for potential transaction fraud, unusual activity, and chargeback disputes. Conduct manual reviews of customer documentation and identity verification details to ensure compliance with KYC regulations, OFAC guidelines, and internal policies. Perform enhanced due diligence (EDD) assessments, paying close attention to complex ownership structures, transaction patterns, and potential matches with OFAC or other relevant watchlists. Analyze customer accounts and transactional data to identify potential fraud activity. Maintain well-documented records of KYC reviews, investigations, and OFAC/watchlist-related activities, ensuring compliance with regulatory requirements and internal policies. Collaborate with cross-functional teams to resolve compliance-related issues. Provide input into ongoing process improvements. Ad-hoc investigations and project work as required. What You'll Bring At least 2 years of experience in AML compliance, fraud detection, or a similar role at a financial institution or FinTech Familiarity with banking regulations, including BSA/AML, KYC, OFAC sanctions, etc. Action-oriented with a desire for process execution, as part of this role involves troubleshooting system issues, gathering data, identifying and solving process gaps, and internal and external cross-functional communication Familiarity with identity verification tools and fraud detection techniques Detail-oriented mindset with excellent analytical and problem-solving skills Ability to work independently, prioritize tasks, make decisions, and meet deadlines in a fast-paced and dynamic environment Diversity & Inclusion Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera. The hourly range for this full-time position (USD: $30.00 - $50.00, CAD: $25.00 - $48.00) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes. With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address. If you've received a communication regarding Synctera that you have a question or concern about, please contact ***********************. Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.
    $52k-76k yearly est. Auto-Apply 46d ago
  • Revenue Operations Analyst

    Fingerprint

    Remote job

    Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub). We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle). We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. Revenue Operations Analyst About the role We're looking for a highly analytical GTM / Revenue Operations Analyst to help power data-driven decision making across Sales, Marketing, and Revenue leadership. In this role, you'll own core reporting, uncover insights across the full buyer journey, and help build the analytical foundation that enables Fingerprint to scale efficiently. You'll partner closely with go-to-market leaders to turn complex datasets into clear narratives, actionable insights, and reliable forecasts. This role is ideal for someone who enjoys working at the intersection of data, strategy, and execution in a fast-growing SaaS environment. What you'll do Analyze sales, marketing, and operational data to uncover trends, performance gaps, and opportunities for growth across the funnel. Develop and populate monthly reporting for GTM teams on key operating metrics Build and maintain trusted “source of truth” dashboards and KPI reporting using Sigma Computing, ensuring stakeholders have reliable, self-serve insights. Own CAC and ROAS analysis across all acquisition channels (e.g., Google, Facebook, partnerships, referrals) to inform spend efficiency and growth strategy. Diagnose funnel performance and identify drop-off points across the buyer journey-from lead qualification and SDR handoffs to demos, pipeline progression, and deal close. Partner with Finance and Revenue leaders to support forecasting, budgeting, and planning through robust data models and historical trend analysis. Ensure data accuracy, consistency, and governance across CRM, marketing, and analytics systems. Design and maintain win/loss analysis frameworks that systematize feedback and inform improvements across Sales, Marketing, and Product. Build and iterate on revenue forecasts incorporating lead volume, conversion rates, sales cycle length, and historical performance. What we're looking for 3-5 years of experience in an analytical role within a SaaS or high-growth tech company, or a transferable background in Consulting, Strategic Finance, Investment Banking, or Corporate Strategy. Familiarity with CRM systems and core GTM / revenue operations workflows. Proficiency in SQL and a solid understanding of data modeling concepts. Strong analytical instincts and comfort working with large, complex datasets. Experience building dashboards and visualizations in tools like Sigma, Looker, Tableau, or Excel. Clear, concise communicator who can translate complex analysis into compelling insights for technical and non-technical audiences. Detail-oriented problem solver with high standards for accuracy and data quality. Thrives in a fast-paced, evolving environment with a strong sense of ownership and accountability. Compensation Range For US-based employees, the cash compensation range for this role is $115,000 - $190,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. Role requires proficiency with mac OS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions. Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location. We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply. If you are applying as a resident of California, please read our CCPA notice here If you are applying as a resident of the EU, please read our GDPR notice here
    $52k-76k yearly est. Auto-Apply 2d ago
  • Security Operations Analyst

    Legal Disclaimer

    Remote job

    This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Security Operations Analyst provides monitoring, analysis, and response support within the Security Operations Center (SOC) to protect enterprise and critical infrastructure networks. This role focuses on identifying, investigating, and remediating security incidents using SIEM and other tools, supporting vulnerability management, developing and maintaining automated analysis capabilities, conducting risk assessments, and documenting and reporting security events. The analyst also assists in maturing SOC processes and ensures adherence to security policies, standards, and best practices. Compensation & Benefits: Estimated Starting Salary Range for Security Operations Analyst: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Security Operations Analyst Responsibilities Include: Responsible for monitoring the network within the firewall (LAN) Responsible for monitoring the network beyond the firewall (WAN) Assist in establishing a mature and optimized Security Operations Center discipline to support managed security services focused on vulnerability and security information event management engagements. Monitor and analyze Security Information and Event Management (SIEM) and other tools to identify security issues for remediation. Monitor and analyze alerts and notifications from multiple security systems. Provide near real-time monitoring of business centric risks to Constellation by identifying potential security incidents from security alerts • Gather comprehensive information and define requirements Design - Develop automated cyber analysis based on requirements document Implementation - Complete response operations playbook Deliver - Solution for all security operations standards and policy guidelines Incident Reporting CSOC support including conducting risk assessments and vulnerability analyses of industrial control systems to identify potential security threats and vulnerabilities and developing and implementing security protocols and procedures to safeguard critical infrastructure assets and prevent unauthorized access or tampering Create weekly, monthly, and quarterly reports, or at frequency requested by customer Organize and maintain documentation of detection capabilities Develop, tune, and maintain tools to automate analysis capabilities for network-based, host-based and log-based security event analysis Complete Cyber Monitoring and Incident Response Operations Playbook/Checklist activities Performs other job-related duties as assigned Security Operations Analyst Experience, Education, Skills, Abilities requested: • US Citizenship Bachelor's Degree in Computer Science, Information Technology or related engineering discipline or equivalent work experience in a related field. Strong problem solving and root cause analysis skills Minimum of 2-3 years' experience supporting security operations center / service desk / call centers Customer service focus, and strong interface/communication skills Ability to ask relevant questions of customers and engineers in support of problem resolution. Ability to work independently with little supervision. Ability to follow procedures and work instructions to perform tasks Identify process gaps and proactively improve system inefficiencies Excellent written and verbal communication skills. Ability to support shift work Must pass pre-employment qualifications of Cherokee Federal Company Information: Criterion is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com. #CherokeeFederal #LI-REMOTE #AppDirect Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.
    $52k-76k yearly est. Auto-Apply 16d ago
  • Commercial Operations Analyst

    Bioventus 4.2company rating

    Remote job

    Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. Main Purpose of the Role The Commercial Operations Analyst will be responsible for critical cross-functional alignment and execution of sales territory alignments, onboarding, and distributor/agent contract process. Responsible for developing a strong strategic relationship with sales leaders and internal business partners through high-level collaboration and engagement, providing advanced consultative support. Key Responsibilities: * Manages the process and collaboration of distributor/agent contracts, from initiation through documentation and implementation. Coordinate with sales leaders, Legal, Comm Ops, other internal partners, to ensure contract completeness, submission of all required forms, and execution of process flow through Lexion. * Coordinates internally to ensure agent contracts and contract details are disseminated appropriately, documents are stored per procedure, and agent IDs and alignments are created in SAP. * Maintains the contract matrix, including all contractual elements, bonus and quota language, commission tier, and performs routine evaluation of agent performance. Provides updates as necessary in advance of contract expiration, initiates the renewal/termination process. * Set up system access to Portal, Lit store, Biolearn, other internal applications. * Establishes sales rep and distributor onboarding, ensuring completion of the setup process, alignments, and collaboration across sales training, commissions, and other functions for completeness. Set up system access to all internal applications. * Manage the termination process for distributors- ensure timely completion of closing out activities. * Manage the zip code master and associated alignments, and ensure territory alignments are up-to-date in SAP. Supports realignment adjustments and makes appropriate changes in SAP. * Leads initiative on year-end account alignment refresh, giving Sales Directors an opportunity to make region adjustments. Develop a template, process, and oversee the execution and implementation. * Maintains sales-related contact info, including establishing mail lists, updates to org tables, roster management. * Creates and maintains a commercial calendar to track key meetings and events, QBRs, MBRs, conferences. * Track and monitor demo and eval cases, either as self-reported from the field or via documentation. * Ensures urgency and efficiency in all process steps to expedite timeline from implementation to sales readiness, aligning process owner handoffs between steps. * Holds oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role. Education and Experience (Knowledge, Skills & Abilities) * B.S. or B.A. in Business Management, Marketing, Finance, or Similar Programs * 3-5 years experience In Medical Device Sales Operations or Business Analytics * Proficient in Microsoft Excel and PowerPoint * Proficient in Business Analytics Software including Microsoft PowerBI, Dynamics365 * Must have specific SAP knowledge and high level of proficiency * Project Management background a plus Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
    $46k-71k yearly est. Auto-Apply 49d ago
  • Revenue Operations Analyst

    The Cobalt Group 4.5company rating

    Remote job

    Who We Are Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY. Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface. Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work. Description We are looking for a data-driven and detail-oriented Revenue Operations Analyst to join our team. In this role, you will serve as a key part of the Revenue Operations team. This is a high-impact, entry-level opportunity for someone who loves solving puzzles with data, is comfortable with complex calculations, and wants to build a career in the fast-paced world of SaaS Revenue Operations. You will help maintain trust with other departments by keeping reports updated, systems clean, and the sales team paid accurately and on time. Key Responsibilities Commission & Compensation Management Own the monthly preparation and administration of sales commission plans. Ensure 100% accuracy in variable compensation calculations for Sales and CS teams. Handle inquiries from the sales team regarding commission payouts and discrepancies. Reporting & Analytics Update and maintain weekly/monthly key performance dashboards in Tableau. Respond to ad-hoc reporting requests to support business decisions (e.g., pipeline health, win rates, churn analysis). Monitor data integrity across reports to ensure stakeholders trust the numbers. Help scope and build a trusted reporting suite across the business Tech Stack & Data Hygiene Perform regular data cleansing and auditing within Salesforce and Excel to prevent "data decay." Assist in documenting standard operating procedures (SOPs) for system usage. What We're Looking For (The Must-Haves) Education/Experience: 0-2 years of experience in an Analyst, Finance, or Operations role. Business Intelligence Tool Proficiency: Demonstrated experience building or maintaining visualizations in Tableau. You should know how to connect data sources and create clean, readable charts and design dashboards. Other tools are useful, but Tableau is preferred. Excel/Google Sheets Wizardry: You are comfortable with heavy lifting in Excel/Google Sheets (VLOOKUP, XLOOKUP, Index/Match, Pivot Tables are second nature to you). System Savvy: Familiarity with CRM structures (Salesforce preferred) and common SaaS tools (Slack, G-Suite). You pick up new software quickly. Commissions Experience: Previous exposure to managing or calculating commission plans, variable compensation, or complex payroll structures. Understand SaaS Business KPI's: ACV/ARR, conversion rates, deal cycles, GDR/NDR, etc. The "Nice-to-Haves" SQL Knowledge: Ability to write basic queries to pull your own data rather than relying on pre-built reports. RevOps Context: Prior experience working specifically within a Revenue Operations, Sales Operations, or SaaS Finance function. Soft Skills That Will Make You Successful High Attention to Detail: You double-check your numbers because you know that accuracy builds trust (especially when calculating people's pay!). Curiosity: You don't just update a report; you ask why the numbers changed. Scrappy: At a fast paced organization like Cobalt we need team members who can get the job done without having everything perfect. Why You Should Join Us Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry Work directly with experienced senior leaders with ongoing mentorship opportunities Earn competitive compensation and an attractive equity plan Save for the future with a 401(k) program (US) or pension (EU) Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU) Leverage stipends for: Wellness Work-from-home equipment & wifi Learning & development Make the most of our flexible, generous paid time off and paid parental leave Pay Range Disclosure (For US openings only) Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($55,200 - $69,000) + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
    $55.2k-69k yearly Auto-Apply 3d ago
  • Principal Security Operations Analyst

    People Inc. 3.0company rating

    Remote job

    Meredith Operations Corporation has an opening for a Principal Security Operations Analyst in Des Moines, IA. The position duties are as follows: Serves as a critical member of the security team, responsible for safeguarding the organization's digital assets. Leverage advanced technical expertise and experience as a subject matter expert for security operations and work with other subject matter experts not only within security but across product development, infrastructure architecture and business teams to ensure the abilities to efficiently and effectively monitor, detect, analyze, and respond to security threats. Play a key role in supporting and implementing security policies, procedures, and technologies to improve the organization's overall security posture. Work closely with the manager and other team members to ensure the confidentiality, integrity, and availability of the organization's information assets. Responsible for helping set and support the technical direction of security, leading in multiple complex technical projects, and partnering with other groups within the organization to deliver tools and services that align with our security roadmaps. Daily duties include: Lead security event monitoring, analysis, and triage activities. Design and implement security measures to enhance the security posture and capabilities for preventing, detecting and responding to security risks. Perform in-depth investigations, respond to security incident activities and coordinate with internal and external parties and services. Conduct forensic investigations to identify the root cause of security incidents and oversee the remediation measures. Develop and refine incident response plans to minimize the impact of security incidents.Participate in on-call rotation for incident response. Monitor security logs and alerts for signs of suspicious activity. Create, manage and solve tickets, ensuring completion within departmental SLAs. Conduct assessments and coordinate penetration tests to identify and mitigate security risks. Analyze security trends and threat intelligence to proactively identify and address emerging threats. Develop and maintain security automation scripts and playbooks to improve the efficiency and effectiveness of security operations. Design, develop and maintain security monitoring dashboards, alerts and reports. Evaluate, recommend and implement security tooling and technical controls for detection, prevention and response for various threats. Implement and oversee the security operations tooling (e.g. SIEM, IDS/IPS, EDR, etc.) to monitor and analyze security events. Proactively identify and analyze emerging threats and vulnerabilities. Provide technical guidance and mentorship to other security analysts. Work closely with IT, engineering, operations and other stakeholders to ensure effective collaboration. Communicate security risks and recommendations to management and stakeholders. Assist in the development and delivery of security awareness training programs. Collaborate with other teams to ensure security is integrated into all aspects of the organization. Develop and maintain security documentation and procedures. Develop and implement security policies, procedures, and standards. Conduct security awareness training for employees. The position requires a Bachelor's degree in Computer Science, Information Security, Applied Information Technology, a related field or foreign equivalent, plus 5 years of experience in any occupation where cybersecurity experience with a focus on security operations and incident response was gained. Experience must include: 3 years of experience with security principles, vulnerabilities, threats, and cloud security (AWS, GCP, or Azure); 4 years of experience with Security Operations; 4 years of experience with security tools including SIEM, IDS/IPS, and EDR; 4 years of experience with incident response and forensic investigations; 3 years of experience with OS (Linux, Windows, Mac) Security and Compliance; 3 years of experience with G-Suite, GWS Administration, MITRE ATT&CK,NIST CSF, SOX, and PCI-DSS; 2 years of experience with scripting using Python, Powershell, and Bash; and 2 years of experience with automation of incident investigation and response (SOAR). This role offers remote work flexibility; however, employees residing within commutable distance of our New York, Des Moines, Birmingham, Los Angeles, Chicago, or Seattle offices are expected to work onsite 3 times per week. Offered Wage: $131,206 It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** #NMG#
    $37k-56k yearly est. Auto-Apply 8d ago
  • Strategic Operations Analyst

    Cohere Health

    Remote job

    The Strategic Operations Analyst supports strategic and operational improvement efforts across the organization. This role assists in identifying compliance risks, operational inefficiencies, and opportunities for transformation that contribute to scalable growth and sustainable performance. Partnering with Product, Operations, and Compliance teams, the analyst provides data-driven insights, supports process and technology solution design, and contributes to the development of metrics and governance structures that enable measurable, lasting improvement. This position combines analytical rigor, curiosity, and structured problem-solving to help translate business challenges into actionable recommendations and support high-impact initiatives. What you'll do: Business Optimization & Strategy Execution Assess current-state operations, define strategic priorities, and drive cross-functional transformation aligned to leadership goals. Assists in developing business cases, roadmaps, and implementation plans to support scalable, efficient, and customer-focused change. Compliance Risk Management & Governance Identify compliance gaps, operational risks, and workflow vulnerabilities across business processes and systems. Assist in embedding controls, policies, and monitoring mechanisms into technology and operations to ensure adherence and continuous improvement. Process Improvement & Operational Excellence Contribute to process analysis efforts to uncover inefficiencies and recommend streamlined workflows. Create standardized documentation and procedures to support scalability, accountability, and operational efficiency. Metrics, Insights & Performance Tracking Help define and maintain KPIs and success metrics for Optimization initiatives. Translate data into meaningful insights that guide strategic decisions and improvement opportunities. Change Management & Implementation Support end-to-end implementation of optimization initiatives, including execution, communication, and post-launch optimization. Drive stakeholder adoption through training, enablement, feedback loops, and ongoing refinement of solutions. What you'll need: 1-3 years of experience in business transformation, strategy execution, process improvement, or operational excellence roles. Foundational understanding of healthcare workflows, regulatory requirements, and digital transformation best practices Strong analytical and problem-solving skills with experience in process mapping, business analysis, and data visualization (Power BI, Tableau, Excel, SQL). Experience working with Product, Compliance, and Operations teams to align technology solutions with business needs. Bachelor's degree in Business, Strategy, Operations Management, or related field, or similar years of relevant experience preferred. Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance The salary range for this position is $58,000 to $65,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Behavioral Interview(s) Case Study *Subject to change About Cohere Health: Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can't wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal. #LI-Remote #BI-Remote
    $58k-65k yearly Auto-Apply 22d ago
  • Contract Operations Analyst II

    MWI Animal Health

    Remote job

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Contract Operations Analyst II is responsible for managing contract pricing and membership information within Cencora's database systems. The ideal candidate for this role should possess experience in contract management, strong analytical and excellent communication skills. Responsibilities Maintains supplier relationships and is responsible for resolving contract price issues and performing root cause analysis. Acts as a key contact for internal teams, GPO, and manufacturers to ensure positive customer relationships for contract agreements. Attends external calls as needed. Validates contract updates and makes appropriate contract database system changes in SAP. Maintains exception reports and analyzes pricing and membership information. Performs analysis of contract discrepancies; identifies the source of the issue and decides the appropriate action needed to resolve the issue; complex issues may require the coordination of several internal departments and representatives from the supplier. Partner with account managers/sales coordinators to review contract issues and resolve potential concerns. Work with cross-functional business units to troubleshoot discrepancies and update membership and pricing information. Receives, identifies, and resolves discrepancies associated with assigned supplier contract issues. Attend customer contracts onboarding meetings and provide reporting as needed. Act as a team player and be willing to provide additional support as needed by leadership. Initiate and drive process improvement opportunities to drive cost effectiveness and efficiency. Supporting pharmaceutical contract industry policies related to 340B, Contract Pharmacy, and Orphan Drug regulations. Education and Work Experience Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of two (2) to three (3) years of related experience. Skills and Knowledge Working knowledge of contracts administration Ability to communicate effectively both orally and in writing Ability to work well in a team environment Strong organizational skills; attention to detail Strong analytical skills; ability to analyze data/situations quickly Strong interpersonal skills Strong problem solving skills; ability to work through difficult tasks Ability to perform tasks with a high degree of accuracy; thorough Capable of making sound decisions to achieve goals Resourceful in pursuing or recommending new ideas and/or procedures Ability to implement processes resulting in satisfactory audit practices Proficiency with Microsoft Excel, Word and Outlook Expertise in handling large data sets Technical proficiency in Salesforce and SAP systems is preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Salary Range*$43,700 - 62,480 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation
    $43.7k-62.5k yearly Auto-Apply 60d+ ago
  • Trading Operations Analyst (Overnight hours)

    Bruce Markets 4.4company rating

    Remote job

    WHO WE ARE Founded in 2024, Bruce Markets was designed to provide seamless digital investor experiences and bring greater reliability to extended-hours trading. No more small players trying to piece together solutions - industry veterans with deep trading and technology experience have arrived. Bruce Markets is a FINRA and SEC registered broker dealer that operates the Bruce ATS, an overnight electronic trading marketplace for U.S. equities and ETFs, powered by Nasdaq. ABOUT THIS ROLE As an Trading Operations Analyst you will be one of three people on the overnight trading operations team supporting the Bruce ATS. In this role, you'll provide trade support and monitor trading systems throughout the Bruce ATS trading session. You'll perform system startup health checks, resolve questions and or concerns with clients, and perform end of trading session activity and system reviews. This is a remote role with preferred preferences for candidates in Austin, Chicago, or New York. The expected working hours are from 7:00 PM ET - ~4:30 AM ET (Sunday evening - Friday morning). Responsibilities: Provide trade support and actively monitor trading systems throughout the Bruce ATS trading session. Perform system startup health checks to ensure smooth trading operations. Address and resolve client inquiries, concerns, and trade-related issues in a timely manner. Deliver session trends and relevant insights to Bruce's daytime team. Conduct end-of-session activities, including system reviews and trade reconciliation. Maintain strong knowledge of trading systems, order routing, execution, and FIX protocol to support efficient operations. Ensure compliance with regulatory and operational standards, including responsibilities as a Series 7-licensed representative. Ability to work independently from 7:00pm - 4:00am EST YOUR EXPERIENCE 3+ years of electronic trading and/or trade support experience with strong knowledge of trading systems Strong critical thinking skills with the ability to understand, analyze and creatively solve problems Knowledge of market microstructure, order routing, execution, and FIX protocol A Series 7 license is required (or able to obtain SIE & Series 7 in the first 45 days in the role) Excellent attention to detail, organizational skills, and the ability to work in a fast-paced environment. Strong communication, problem-solving, and teamwork abilities, along with a willingness to learn and adapt to new financial products and market conditions. OUR REWARDS We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. Bruce Markets LLC is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Bruce Markets LLC is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *****************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #Bruce
    $41k-60k yearly est. Auto-Apply 60d+ ago
  • Epic Payer Platform Operations Analyst - Remote

    NTT Data 4.7company rating

    Remote job

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Payer Platform Operations Analyst - Remote to join our team Remotely in United States (US). Position Summary The Epic Payer Platform Operations Analyst is responsible for day‑to‑day administration, configuration, monitoring, and optimization of Epic's Payer Platform capabilities for a health plan/payer organization. This role stewards secure, reliable data exchange and workflows between payer systems and Epic‑enabled provider organizations-covering eligibility, coverage discovery, prior authorization, claims status, clinical data retrieval, and care gap closure. You will manage operational runbooks, environment readiness, connectivity, security, and incident response and drive continuous improvement across FHIR/EDI integrations and Epic interfaces. Key Responsibilities Platform Administration & Operations * Support the operational administration of Epic Payer Platform (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control. * Configure, test, and maintain payer‑to‑provider workflows: coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response. * Maintain and execute runbooks for deployments, failover, disaster recovery, and incident management; ensure auditable change records. Integration & Data Exchange * Administer and monitor FHIR integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations. * Support EDI/X12 transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes. * Collaborate with interface teams to maintain API gateways, message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency. Incident, Problem & Performance Management * Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches. * Perform root cause analysis; create problem records; implement corrective actions and preventative measures. * Track platform SLAs/SLOs; build dashboards for uptime, message success rates, queue depth, and retry volumes. Stakeholder Engagement & Enablement * Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go‑lives, and escalations. * Drive adoption of best practices. Continuous Improvement * Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure. * Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement. * Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first‑pass rates). Required Qualifications * 1+ years administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent. * 8+ Years of Experience with Agile Software Development Life Cycle * 8+ Years of Excellent communication, documentation, and cross‑functional collaboration skills. Preferred Qualifications * Epic‑related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required). * Experience with Da Vinci Implementation Guides (CRD, DTR, PAS, PDex, P2P) and CARIN BB. * Familiarity with SQL for ad‑hoc data validation. * Hands‑on experience with Epic concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns. Core Competencies * Operational Excellence: Reliable execution, disciplined change control, strong service orientation. * Analytical Problem‑Solving: Skilled at root cause analysis across network, identity, payload, and workflow layers. * Security Mindset: Designs and operates with least privilege, zero trust principles, and auditability. * Continuous Improvement: Data‑driven approach to reducing friction and cycle times. Work Environment & Schedule * Hybrid/remote flexibility. Onshore or Nearshore * Participation in on‑call rotation and planned maintenance windows. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #LI-NorthAmerica
    $60k-79k yearly est. Auto-Apply 26d ago
  • Customer Success Operations Analyst | Contract

    Backblaze 4.5company rating

    Remote job

    Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Operations Analyst Contractor to join our growing team! About The Role: Backblaze is engaging a Customer Success Operations Analyst Contractor for a focused, 10-12 week engagement to design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion - and how to act on it at scale. This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing. Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term. What You'll Do: Customer Signals & Expansion Intelligence Design and launch a Weekly Customer Signal Digest combining: Product usage trends Intent data (e.g., G2, ZoomInfo) Support signals (Zendesk) Role-based recipient target alignment Commercial activity (Salesforce, Gong) Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals. Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage. Data Integration & Analytics Foundation Pull, normalize, and analyze data from: Product usage systems Salesforce (accounts, opportunities, renewals) Zendesk (ticket volume, sentiment, severity) Gong (commercial and relationship signals) Tableau or BI tools Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential. Ensure insights are explainable, scalable, and operationally useful. Dashboards & Executive Visibility Create or enhance dashboards that surface: Expansion-ready accounts Growth vs. risk signals Usage acceleration or saturation trends Segment-level opportunity insights Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives. Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions. Digital & Scaled Growth Programs Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including: Trigger-based outreach Usage-driven campaigns Intent-based plays Build automated routing logic to direct expansion signals to the appropriate role, including: High-touch CSMs Pooled or digital CS roles Technical or support-led motions Customer Summaries & Enablement Build automated, QBR-style customer summaries at scale that combine: Usage insights Support history Relationship and engagement signals Expansion indicators Ensure summaries are easy to consume and reusable across internal and customer-facing workflows. Deliver clear documentation and handoff materials to enable long-term ownership by internal teams. The Right Fit: 6-10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles Strong experience working across post-sales data (usage, support, intent, CRM) Hands-on Salesforce experience, including workflows and routing logic Experience building forecasting models and customer segmentation frameworks Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar Strong analytical skills with the ability to translate complex data into actionable insights Comfortable operating independently in a fast-moving, ambiguous environment Highly execution-oriented - you build, test, and ship Systems thinker who connects data, signals, and actions Pragmatic and outcome-focused Strong cross-functional collaborator Disciplined about documentation and clean handoffs To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The pay range for this contractor position is $57 - $83 per hour. At Backblaze, we value being fair and good to our customers, partners, and employees. That's why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
    $57-83 hourly Auto-Apply 4d ago

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