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The differences between junior systems analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a junior systems analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $69,271 average annual salary of a junior systems analyst.
The top three skills for a junior systems analyst include object oriented programming, business process and desk support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Junior Systems Analyst | Support Analyst | |
| Yearly salary | $69,271 | $75,989 |
| Hourly rate | $33.30 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 119,599 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
A junior systems analyst is responsible for analyzing and creating network systems and server applications to support business functions and operations. Junior systems analysts conduct quality and diagnosis tests for existing applications to determine its stability and identify necessary updates for optimization. They also resolve network issues by upgrading infrastructures and performing the configuration. A junior systems analyst must have excellent communication and technical skills to understand the complexities of network features and establish systems solutions for efficiency.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Junior systems analysts and support analysts have different pay scales, as shown below.
| Junior Systems Analyst | Support Analyst | |
| Average salary | $69,271 | $75,989 |
| Salary range | Between $54,000 And $88,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Renaissance Learning | The Citadel |
| Best paying industry | Insurance | Finance |
There are a few differences between a junior systems analyst and a support analyst in terms of educational background:
| Junior Systems Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between junior systems analysts' and support analysts' demographics:
| Junior Systems Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.6% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |