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The differences between junior systems engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior systems engineer and a customer support engineer. Additionally, a customer support engineer has an average salary of $82,674, which is higher than the $61,565 average annual salary of a junior systems engineer.
The top three skills for a junior systems engineer include python, linux and DOD. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Junior Systems Engineer | Customer Support Engineer | |
| Yearly salary | $61,565 | $82,674 |
| Hourly rate | $29.60 | $39.75 |
| Growth rate | 5% | 10% |
| Number of jobs | 133,316 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A junior systems engineer is responsible for supporting the information technology department in maintaining the stability and efficiency of network servers and systems. Junior systems engineers assist in the configuration of the servers, as well as developing operational procedures to improve network infrastructure. They also resolve the end-users' technical issues through remote solutions, requiring them to have excellent knowledge of programming languages and navigation to identify the source of complexities. A junior systems engineer maintains resolution records for reference to avoid the reoccurrence of system failures and glitches.
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
Junior systems engineers and customer support engineers have different pay scales, as shown below.
| Junior Systems Engineer | Customer Support Engineer | |
| Average salary | $61,565 | $82,674 |
| Salary range | Between $43,000 And $87,000 | Between $59,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Amd | Nokia |
| Best paying industry | Technology | Technology |
There are a few differences between a junior systems engineer and a customer support engineer in terms of educational background:
| Junior Systems Engineer | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Harvard University | California State University - Long Beach |
Here are the differences between junior systems engineers' and customer support engineers' demographics:
| Junior Systems Engineer | Customer Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 8.4% Unknown, 5.0% Hispanic or Latino, 12.1% Asian, 13.3% White, 60.9% American Indian and Alaska Native, 0.3% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |