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The differences between logistics associates and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a logistics associate, becoming a customer service, warehouse takes usually requires 6-12 months. Additionally, a logistics associate has an average salary of $36,379, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a logistics associate include standard operating procedure, cycle counts and physical inventory. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Logistics Associate | Customer Service, Warehouse | |
| Yearly salary | $36,379 | $30,800 |
| Hourly rate | $17.49 | $14.81 |
| Growth rate | 28% | -4% |
| Number of jobs | 16,539 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 43% |
| Average age | 41 | 40 |
| Years of experience | 6 | 12 |
As a logistics associate, they assist with the timely distribution, storage, delivery, and inspection of products, both for incoming and outgoing. Logistics associates are needed to manage and maintain the inventory of products and materials. They process incoming and outgoing shipments, inspecting incoming shipments, entering and updating to the digital database for easier tracking. The job of logistics associates can vary based on the types of materials they handle and the environment where they work. They work independently and primarily report to a warehouse or retail manager.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Logistics associates and customer services, warehouse have different pay scales, as shown below.
| Logistics Associate | Customer Service, Warehouse | |
| Average salary | $36,379 | $30,800 |
| Salary range | Between $28,000 And $46,000 | Between $25,000 And $37,000 |
| Highest paying City | Baltimore, MD | Kent, WA |
| Highest paying state | Maryland | New York |
| Best paying company | DCP Midstream | Steel Dynamics |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a logistics associate and a customer service, warehouse in terms of educational background:
| Logistics Associate | Customer Service, Warehouse | |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between logistics associates' and customer services, warehouse' demographics:
| Logistics Associate | Customer Service, Warehouse | |
| Average age | 41 | 40 |
| Gender ratio | Male, 66.5% Female, 33.5% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 10.1% White, 50.5% American Indian and Alaska Native, 0.3% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 7% |