Material damage adjuster vs field investigator

Differences between material damage adjuster and field investigator duties and responsibilities

Material damage adjuster example responsibilities.

• Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
• Review files for SIU investigations for all fire and theft losses.
• Resolve total loss claims using CCC evaluations for market evaluation of vehicles.
• Research and resolve total loss claims, while obtaining reports from CCC.
• Create summaries explaining repair cost differences for arbitration purposes.
• Research and review delinquent mortgage cases, financial scenarios and individual homeowner situations to develop solutions compliant with investor policy.
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Field investigator example responsibilities.

• Manage and dispose of claims in litigation by preparing and developing strategy with defense counsel and consensus relative to litigation handling.
• Conduct SIU investigations and activity checks/interviews.
• Complete advanced SIU training in arson investigation, forensics, interrogation and statistical analysis.
• Investigate and open cases on customers and non-customers who have potentially engage in activity which goes against federally mandate BSA/AML regulations.
• Work with lawyers, insurance investigators, medical providers, Medicaid clients, and co-workers to resolve issues.
• Complete additional training and implementation of health insurance billing, both commercial and government (Medicare and Medicaid).
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