Medical records clerk jobs in Boynton Beach, FL - 336 jobs

We are seeking a detail-oriented and reliable Medical Records Coordinator for a primary care setting. The ideal candidate will be responsible for managing patient medical records, ensuring proper documentation, organizing patient files, and ensuring confidentiality in accordance with HIPAA regulations. The candidate will also work closely with physicians and medical staff to ensure accurate and up-to-date patient information is maintained. Requirements: High school diploma or equivalent Previous experience in managing medical records in a healthcare setting (preferred) Knowledge of medical terminology and office procedures Familiarity with electronic health records (EHR) systems Strong attention to detail and organizational skills Ability to maintain patient confidentiality and adhere to HIPAA regulations Excellent communication skills, both verbal and written Ability to work independently and as part of a team Schedule: Monday to Friday, no weekends or holidays Start Date: ASAP Compensation: $18-22/hr

Job Description Florida Vision Institute seeks a motivated, patient-focused, and team-oriented Patient Service Representative to join our multi-specialty ophthalmology practice in Jupiter, Florida. Enjoy excellent work hours, enjoy time off on major holidays, a comprehensive benefits package, a supportive team environment, and clear career advancement opportunities. Ideal candidates have knowledge of vision insurance and at least one year of medical front desk experience, preferably in optometry or ophthalmology. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Florida Vision Institute is a multi-subspecialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Florida Vision Institute are committed to inclusion and diversity. We believe today more than ever; it isn't speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly. Responsibilities Greet and welcome all patients and visitors upon arrival to clinic Follow all practice policies and procedures for thorough and complete check-in and check-out process Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications Confirm that accurate patient demographic and insurance information has been collected and update if necessary Confirm insurance eligibility and verify active and participating coverage Accurately calculate and collect patient copayments, deductibles, and due balances Schedule return appointments and set up reminder notifications Professionally assist doctor, staff, patients and visitors Maintain confidentiality of all doctors, staff and patient information Responsible for keeping the reception area clean and organized Assist with maintaining proper inventory levels of retail items (if applicable) Answer inbound and outbound phone calls with appropriate telephone etiquette Handle sensitive information in a confidential manner Execute duties of position in a professional and courteous manner Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients Must be willing to travel between locations to support front office operations (only applicable for multi-location practices) Must be willing to work early mornings, late evenings, and weekends as required to support business needs Other duties as assigned Qualifications High school diploma or equivalent is required Must be compassionate and can establish confidence and trust with patients Must have the ability to remain calm and professional under pressure or stress Highly energetic with a positive attitude Attention to detail Possess strong written and verbal communication skills Create and maintain positive interpersonal relationships Ability to perform as part of a team as well as work independently One or more years' experience working in a medical practice preferred Knowledge of medical and vision and insurances preferred Basic computer knowledge required Experience with NextGen, Microsoft, Clearwave preferred In Turn We Will Provide: Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability. Company paid life insurance. Paid holidays and generous paid time off. Paid parking where applicable. Team oriented working environment where you are heard and respected. Clear career ladder opportunities. ESP#1

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests* TASKS AND RESPONSIBILITIES: Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Answer phone calls concerning various ROI issues. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. Logs medical record requests into ROI On-Line database. Scans medical records into ROI On-Line database. Complies with site facility policies and regulations. At specified sites, responsible for handling and recording cash payments for requests. Other duties as assigned. SKILLS|EXPERIENCE: Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required. Demonstrates the ability to work independently and meet production goals established by MRO. Strong verbal communication skills; demonstrated success responding to customer inquiries. Demonstrates success working in an environment that requires attention to detail. Proven track record of dependability. High School Diploma/GED required. Prior work experience in Release of Information in a physician's office or HIM Department is a plus. Knowledge of medical terminology is a plus. Knowledge of HIPAA regulations is preferred. *This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned. MRO's employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Medical Records Specialist Under general supervision, performs medical/psychiatric clerical office support and records maintenance assignments for assigned Mental Health counseling and treatment programs; schedules patients and maintains appointment information for medical staff; de-escalates difficult phone and clinic client interactions; prepare, scan and maintains a variety of medical records and correspondence into the electronic health record; maintains records of patient care; and performs related duties as required. DISTINGUISHING CHARACTERISTICS Incumbents perform a broad range of specialized and complex medical/psychiatric clerical office support and records maintenance assignments with considerable independence and initiative. They are expected to be thoroughly familiar with the policies and procedures of the Department and/or program where assigned. EXAMPLES OF DUTIES: · Performs a variety of clerical duties with minimum guidance and supervision involving the maintenance of permanent, legal and accurate records of patients medical care; · Interprets, applies and ensures that the laws, rules, and regulations concerning record maintenance are upheld; · updates and maintains client medical records and information; · Provides administrative assistance to professional staff in the preparation of medical/psychiatric records, reports and correspondence, assuring that all intake/assessment/clinic notes are complete and signed by appropriate professional staff; · Performs technical data entry of medical information into electronic health record; · audits provider's schedule to ensure accuracy of service plan, medication, and clients' personal information; · Takes and delivers messages, serves as receptionist, greets and directs visitors and calls; · schedules patients for medical staff and maintains appointment schedules; · Assists patients in the financial application process of qualifying for services; · Performs routine clerical duties in the data collection of financial records, receives, processes and files various financial and clinical documents, may handle money transactions, performs specialized assignments, coding client files in accordance with established protocols and record systems procedures; · Completes statistical and other information required to open and close cases; · Obtains and records required monthly statistics; · Works with other health care providers and agencies concerning patient care records and information; · Within established guidelines, releases information to authorized persons; · Responds to inquiries by providing information and referring calls; · Determines the urgency of the calls; · Performs related duties and special projects as required. MINIMUM QUALIFICATIONS Knowledge of: Policies and procedures of the department and unit where assigned; knowledge of operations, services and activities of a medical office setting; principles and practices of medical record maintenance, filing and scanning; functions and procedures of a medical provider records system, including coding and related requirements; modern office practices, methods, and procedures; operation and use of office equipment including computers and assigned software; proper English usage, spelling, grammar, and punctuation; principles and practices of customer service; basic mathematics; telephone techniques including assessments of emergency status of calls; rules and regulations regarding medical records maintenance and information releases; basic medical and psychiatric terminology; and applicable state guidelines and regulations. Ability to: Perform a variety of complex office assistance and medical records maintenance assignments; interpret and apply policies, procedures, and regulations regarding the maintenance of medical records; schedule and maintain patient appointments; ability to translate information from medical reports and correspondence. Develop and maintain confidence and cooperation of patients and their families; prepare clear, relevant and accurate reports; handle and diffuse difficult and escalated situations; operate a variety of office equipment including computers and assigned software; effectively represent the Mental Health Departments in contacts with clients, the public, and other agencies; communicate effectively both orally and in writing; understand and follow oral and written directions; and establish and maintain effective working relationships with those contacted in the course of work. Education and Experience: High School diploma or equivalent. Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Preferred 2 years of clerical experience, performing a variety of office support duties, one year of which includes work in a position requiring familiarity with medical terminology and recordkeeping systems. OTHER REQUIREMENTS This description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in the documents and may be required to have specific job-related knowledge and skills. Exact Billing Solutions Culture Exact Billing Solutions is a supercharged environment propelled by collaboration through our philosophy: “Empowering Your Ambition.” The expectation for each team member is to provide a highly supportive high-performance work environment. Exact Billing Solutions team members are charged with: Identifying challenges and collaborating with team members to devise creative solutions and measurable outcomes Motivating team members to be their best while holding them accountable to maintain the company's excellent service standards Establishing and maintaining open and honest communication, always sharing information Continual learning, teaching and development Leading and driving initiatives to completion HIPAA Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team members are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company's HIPAA policies or procedures to Human Resources. Environmental Stewardship and Safety Team members are expected to adhere to facility safety requirements, report unsafe practices or equipment, and, if applicable, use the appropriate protective equipment as needed. Depending on role, and during the daily course of duties, team members may have to lift, twist, pull or push. Team members must be able to manage these activities up to 60 lbs. Any accident or incident must be reported immediately to a member of management for proper recording. Candidates must meet the company's hiring criteria to include a pre-employment background investigation and drug test. We are an Equal Opportunity Employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We offer a competitive compensation and benefits package including a base salary with performance-based incentives, medical, deal, vision, short/long-term disability, life insurance and 401(k). Team Members excluded from Federal Healthcare Programs. Exact Billing Solutions operates facilities that receive federal funding and may not employ or contract with an individual or entity that has been excluded from health care programs (for example, Medicare or Medicaid). Accordingly, if a team member or agent has been excluded from or is under investigation and may be excluded, they must notify a member of management immediately.

Job Description Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages. POSITION SUMMARY: The Medical Records Specialist is responsible for requesting and gathering medical and billing records, and managing clients' health records. They must possess excellent verbal and written communication skills, and be proficient with Microsoft Office. In addition, the Medical Records Specialist has strong attention to detail and can accurately scan and index medical records to the appropriate client's file. ESSENTIAL JOB FUNCTIONS: Submit HIPPA requests to providers via fax, email, mail, or designated portals. Safeguard patient records and ensure that everyone complies with HIPAA standards. Retrieve medical records and billing from designated portals. File information and documents to the client's file. Review medical records/bills and ensure there are no discrepancies. Review and file invoices. Handle incoming calls and other communication interactions with clients and providers. Follow up with providers and notate the file. Prepare Demand packets. Request additional medical records as needed. Perform other related duties as assigned. EXPERIENCE/REQUIREMENTS: Full-time, 8:00 am to 5:00 pm, M-F. High school/GED diploma required. Strong customer service skills. Proficient with Microsoft Office programs (Word, Excel, and Outlook). Ability to manage a heavy workload in a fast-paced environment. Ability to communicate with clients and co-workers effectively and efficiently. Possess excellent organizational skills and the ability to multitask and prioritize workload. FIRM BENEFITS The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive): Competitive Wage Paid Time Off, Holiday, Bereavement, and Sick Time 401K Retirement Savings Plan with Firm match Group Medical/Dental/Vision Plans Employer-Covered Supplemental Benefits Voluntary Supplemental Benefits Annual Performance Reviews Equal Opportunity Statement Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time - in its sole discretion. Employment is at will. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

The responsibilities of the Medical Records Clerk are to uphold and maintain the medical records request that come from referring providers, providers performing continuation of care, patients, law offices and insurance companies within a timely and organized manner. The secondary purpose to this position is to support both the Front Office team and Scheduling department as staffing permits. Specific duties include, but are not limited to: Complete medical records requests via email, fax, and mail per a medical records release within a timely fashion. Document payment for records requests received from law offices. Provide back up support the Scheduling team and Front Office team as needed. Job duties include greeting patients, answering phones, scheduling patient appointments, entering patient information into scheduling database, confirming patient appointments and collection of necessary on-site paperwork. Collect and distribute mail within the clinic. Position Requirements: High School Diploma or equivalent experience required; Certificate from College or Technical School preferred. 1-2 years in distributing Medical Records to the general public and other practicing providers preferred. Physical Requirements: The employee may be exposed to radioactive isotopes, ionizing radiation, and a strong magnetic field. May be exposed to radiation, blood/body fluids and infectious disease. More than 50% of the time: Sit, stand, walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Release of Information Specialist II (ROIS II) The Release of Information Specialist II (ROIS II) initiates the medical record release process by inputting data into Verisma Software. The ROIS II works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: * Process medical ROI requests in a timely and efficient manner * Process requests utilizing Verisma software applications * Support the resolution of HIPAA-related release issues * Organize records and documents to complete the ROI process * Read and interpret medical records, forms, and authorizations * Provide exemplary customer service in person, on the phone and via email, depending on location requirements * Interact with customers and co-workers in a professional and friendly manner * Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained * Attend training sessions, as required * Live by and promote Verisma company values * Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: * HS Diploma or equivalent, some college preferred * RHIT certification, preferred * 2+ years of medical record experience * 2+ years of experience completing clerical or office work * Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks * Experience in a healthcare setting, preferred * Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred * Must be able to work independently * Must be detail oriented Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Information Governance Team as a Records Clerk located in our West Palm Beach office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our West Palm Beach office, on an in-office basis. This role reports to the Records Manager. Position Summary The Records Clerk is responsible for performing general records tasks including maintaining client records for both on-site and off-site storage. Candidate must have the ability to work in an organized, efficient manner with strong attention to detail, while working independently with minimal supervision. Candidate should also be flexible to work overtime as needed. Key Responsibilities Completes core Records services including: Label review, validation, printing, and provision Indexing material into RMS database Location tracking Onsite and offsite collection audits Processing collections for transfers for departing attorneys and clients Coordinate pickups and deliveries from offsite storage vendors Labeling and auditing of files under Ethical Wall or Legal Hold Locates and retrieves files in response to requests from authorized users Generates ad hoc reports from the Records Management database Assists with office moves and movement of files Performs other general administrative duties as assigned Monitors and audits access to physical and electronic confidential information Qualifications Skills & Competencies High attention to detail, outstanding organizational skills, and the ability to manage time effectively Excellent interpersonal and communication skills (oral and written), and professional demeanor and presentation Strong problem-solving skills, takes initiative and uses good judgment, and has excellent follow-up skills Ability to work under pressure to meet strict deadlines, adapt to a fast-paced environment to achieve business goals and objectives Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented Recognize confidential, sensitive, and proprietary information and maintain confidentiality Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team Education & Prior Experience High school diploma required; college degree preferred 1 to 3 years of records experience, preferably in a law firm or other professional services firm Technology Proficiency with Windows-based software and Microsoft Word, Powerpoint, Excel and Outlook required Experience with Records Management Systems such as FileTrail or LegalKEY is a plus Excellent computer skills and the ability to learn new software applications quickly GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Position Highlights** **This is a Onsite Role** + Full Time: Monday to Friday 8:30 am to 5:00 pm + Location: Delray Beach, FL + Ability working in a high-volume environment. + Managing incoming faxes, burning CDs, and preparing of authorization forms + Assist with Patient walk-ins + Phone Support + Release Of Information Processing + Documenting information in multiple platforms using two computer monitors. + Proficient in Microsoft office (including Word and Excel) **Preferred Skills** + Knowledge of HIPAA and medical terminology + Familiar with different EHR and Billing Systems + Experience working with subpoenas **We offer:** + Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor + Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) + Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance **You will:** + Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. + Maintain confidentiality and security with all privileged information. + Maintain working knowledge of Company and facility software. + Adhere to the Company's and Customer facilities Code of Conduct and policies. + Inform manager of work, site difficulties, and/or fluctuating volumes. + Assist with additional work duties or responsibilities as evident or required. + Consistent application of medical privacy regulations to guard against unauthorized disclosure. + Responsible for managing patient health records. + Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. + Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. + Ensures medical records are assembled in standard order and are accurate and complete. + Creates digital images of paperwork to be stored in the electronic medical record. + Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. + Answering of inbound/outbound calls. + May assist with patient walk-ins. + May assist with administrative duties such as handling faxes, opening mail, and data entry. + Must meet productivity expectations as outlined at specific site. + May schedules pick-ups. + Other duties as assigned. **What you will bring to the table:** + High School Diploma or GED. + Ability to commute between locations as needed. + Able to work overtime during peak seasons when required. + Basic computer proficiency. + Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. + Professional verbal and written communication skills in the English language. + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Strong data entry skills. + Must be able to work with minimum supervision responding to changing priorities and role needs. + Ability to organize and manage multiple tasks. + Able to respond to requests in a fast-paced environment. **Bonus points if:** + Experience in a healthcare environment. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with on-site clients and customers. + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

We are seeking an organized and detail-oriented Medical Scheduler to manage and coordinate patient appointments for our therapy services. The ideal candidate will have experience in scheduling within a healthcare setting, possess excellent communication skills, and be adept at handling a high volume of scheduling requests. Key Responsibilities: Schedule Appointments: Coordinate and schedule patient appointments for speech, occupational, and physical therapy services. Ensure timely and accurate scheduling based on provider availability and patient needs. Manage Patient Records: Maintain and update patient records in our electronic health record (EHR) system. Ensure all information is accurate and up-to-date. Patient Communication: Communicate with patients to confirm appointments, provide reminders, and address any scheduling-related inquiries or changes. Coordinate with Providers: Work closely with therapists and healthcare providers to ensure seamless appointment scheduling and manage any schedule conflicts. Handle Incoming Calls: Answer phone calls and respond to inquiries related to scheduling, cancellations, and rescheduling. Provide exceptional customer service to patients and their families. Administrative Support: Assist with other administrative tasks as needed, including data entry and managing office supplies. Qualifications: Experience: Previous experience as a medical scheduler or in a similar role within a healthcare setting is preferred. Technical Skills: Proficiency with scheduling software and electronic health record (EHR) systems. Familiarity with medical terminology is a plus. Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with patients and healthcare providers. Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently. Problem-Solving: Ability to handle scheduling conflicts and resolve issues promptly and effectively. Why Join Us: Impactful Role: Play a crucial role in ensuring our patients receive timely and efficient care. Supportive Environment: Work in a collaborative and supportive team environment. Career Growth: Opportunities for professional development and career advancement within our growing organization. Competitive Compensation: Receive a competitive salary and benefits package. Application Process: Interested candidates should submit their resume detailing their relevant experience and qualifications. We look forward to finding the right individual to join our team and contribute to our mission of providing exceptional therapy services.

Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically, it works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Required Qualifications Welcomes patients and visitors Assists patients, answering patients' questions Appointment scheduling Verification of insurances Collecting patient charges Excellent customer service and phone etiquette. Knowledge of MS Office (Word, Excel, Outlook, Access) Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications High School Diploma or GED Prior experience in a Medical Office Setting Prior experience working Front Desk at a Medical Office Experience with eClinicalWorks Bilingual English and Spanish preferred, but not required Schedule: Monday - Friday 8:00 AM to 5:00 PM Use your skills to make an impact Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more. Alert: Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from ******************** with instructions to add the information into the application at Humana's secure website. Interview Format: HIRE VUE As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description << PHARMACY TECHNICIAN/MEDICAL PROCESSOR NEEDED FOR MEDICAL PRACTICE >> We are searching for TOP TALENT! NuLife Institute is Miami's premier medical facility for Functional, Integrative Medicine and Age Management. It is the only facility of its kind to provide personalized non-surgical age reversing treatment plans custom-tailored to your body, using your very own Internal Blueprint™. We are searching for a driven and customer service oriented Medical Processor/Pharmacy Technician to process medication treatment programs to help drive our patient retention and practice operations success. This person plays a critical role in ensuring that patients receive the correct medications safely and efficiently, making their skills and attention to detail indispensable to any team. This role will may become a hybrid role in the future with working from locations and home once candidate is able to work autonomous. Daily Responsibilities and Required Skills Daily Responsibilities: Reviewing incoming Patient Program Orders: Reviewing and crossing checking doctor's orders line up with medication to be sold and dispensed. Reviewing and taking payment. Medication Preparation and Dispensing: Accurately measure, count, and label medications as prescribed in compliance with state and federal regulations. Prescription Processing: Receive and verify prescriptions from patients within patient programs and/or our healthcare provider notes. Input prescription information into the pharmacy system. Pharmacy Interaction: Review Invoices Direct connection with pharmacies for orders, pricing and ongoing issues. Inventory Management: Maintain stock levels and organize inventory. Check for expired medications and dispose of them appropriately. Compliance and Record-Keeping: Ensure all prescriptions meet regulatory standards. Ensure compliance with State and Federal regulations and company policies and procedures that ensure the safety, security and privacy of the staff and its customers. Individual provides support and guidance to staff in processing medical programs efficiently and effectively. Requirements Required Skills: Math Skills: Proficiency in basic arithmetic for measuring, weighing, and calculating dosages. Ability to interpret and calculate proportions for compounding medications. Attention to Detail: Double-checking prescriptions to prevent errors. Ensuring labels, dosages, and patient information are accurate. Organization: Keeping the workspace tidy and medications properly sorted. Managing multiple tasks efficiently in a fast-paced environment. Communication: Effectively interacting with staff and healthcare providers. Promoting excellent customer service to ensure patient satisfaction from team members, including troubleshooting challenges, and if necessary, developing processes to circumvent possible recurrences. Explaining instructions clearly and professionally. Technical Proficiency: Ability to adapt to new online systems. Problem-Solving: Resolving issues or prescription discrepancies quickly. Addressing customer inquiries and concerns empathetically. Compliance Awareness: Understanding of federal and state regulations regarding controlled substances and prescription medications. Adherence to HIPAA and patient privacy laws. QUALIFICATIONS/REQUIREMENTS General Computer knowledge and Experience (Word, Excel) Prior Experience with Electronic Medical Records (EMR) or CRM System (ie. Salesforce) Strong organizational skills are imperative Ability to be self-directed and a self-starter Highly strategic, creative and process oriented thinker Proven ability to resolve conflicts and discrepancies Excellent customer service and communication skills. Experience working with prescriptions, healthcare, or customer-facing roles (preferred) Proficient in understanding and mastering workflow and system processes Knowledge of HIPAA OSHA, and other federal, state, and local regulations Knowledge of maintaining medical supply inventory for medical office Ability to communicate professionally with Medical Team, Administrative Team, distributors/supplies, Pharmacy Representatives, patients and guests Benefits Retirement Plan 401(k) [Matching] Health Insurance Medical Dental Vision (PTO) Paid Time Off

Hybrid-Sunrise, Florida The Medical Coding Auditor conducts audits to provide investigative support related to potential fraud, waste, abuse and/or overpayment. Through post payment medical records review, the Medical Coding Auditor ensures appropriate coding on claims paid and maintains compliance documentation of any fraud, waste or abuse identified based on coding guidelines and regulatory and contract requirements. Essential Duties and Responsibilities: Performs post payment medical record review audits of claims payments to identify potential fraud, waste, abuse and/or overpayment. Completes and maintains detailed documentation of audits including but not limited to coding guidelines reviewed, medical necessity documentation, decision methodology, and monetary discrepancies identified. Coordinates overpayment recoveries with the Fraud Investigative Unit Manager. Responsible for assisting the Fraud Investigative Unit Manager with potential fraud, waste or abuse investigations requiring medical coding expertise, participating in external audit requests, and special projects as needed. Coordinates, conducts, and documents audits as needed for investigative purposes. Prepares written reports or trending data related to findings and facilitates timely turnaround of audit results. Prepares written summaries of audit results for purposes of reporting potential fraud, waste, abuse and/or overpayment. Retrieves and compiles data across multiple information systems and provides needed information for internal and external customers in a timely manner. Identifies potential provider fraud through review of claims data, complaint referrals, and application of rules, healthcare coding practices, and fraud detection software. Reviews provider billing practices to investigate claims data and compliance with State and Federal laws. Analyzes provider data and identifies erroneous or questionable billing practices. Interprets state and federal policies, Florida Medicaid, Children's Health Insurance Program, and contract requirements. Determines and calculates overpayment/underpayment, appropriately documents and participates in steps to remediate. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner. Performs all other duties as assigned. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Medical Coder certification from accredited source (e.g. American Health Information Management Association, American Academy of Professional Coders or Practice Management Institute) must have. Candidates with relevant work experience may be eligible for company-sponsored certification or licensure. Prior experience in Medicaid claims role and/or post payment medical coding auditor role preferred. Knowledge of Medicaid rules, claims processing, medical terminology and coding principles and practices. Knowledge of auditing, investigation, and research. Knowledge of word processing software, spreadsheet software, and internet software. Manage time efficiently and follow through on duties to completion. Skills and Abilities: Written and verbal communication skills. Ability to organize and prioritize work with minimum supervision. Detail oriented. Ability to perform math calculations. Analytical and critical thinking skills. Ability to operate personal computer and general office equipment as necessary to complete essential functions, including using spreadsheets, word processing, database, email, internet, and other computer programs. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Work Schedule: Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Background Screening Notice: In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants. 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Job DescriptionMedical Receptionist - Full-Time Schedule: Full-Time We are excited to welcome a professional, dependable, and patient-focused Medical Receptionist to join our team in our Boynton Beach office. The ideal candidate thrives in a fast-paced medical environment, delivers excellent customer service, and works well with both patients and clinical staff. Experience using eClinicalWorks or Athena EMR is highly preferred. Key Responsibilities Greet patients and provide accurate information regarding appointments, procedures, and office policies Answer and manage multi-line phone systems, respond to patient inquiries, and route calls appropriately Facilitate patient check-in and check-out processes efficiently Distribute and assist with completion of new patient paperwork Schedule patient appointments and document visits in the EMR system Verify insurance eligibility and assist with prior authorizations Collect and process copays, deductibles, and coinsurance Maintain accurate and confidential electronic medical records Communicate effectively with patients, providers, medical assistants, and front office staff Support billing and administrative workflows as needed Ensure compliance with HIPAA and OSHA regulations at all times Qualifications & Requirements Experience with eClinicalWorks or Athena EMR (highly preferred) Previous experience in a medical or healthcare office (preferred) Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask, prioritize, and adapt in a fast-paced environment Strong customer service and patient relations skills Understanding of general medical office procedures (preferred) Bilingual (English/Spanish) required Ability to work effectively both independently and as part of a team What We Offer Supportive and collaborative healthcare environment Stable full-time opportunity in a growing practice Opportunity to gain experience with leading EMR systems

Full-time Description JOB TITLE: Medical Receptionist DEPARTMENT: Operations BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential, etc. The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery. Key Responsibilities Front Desk / Administrative Duties (Primary): Warmly greet and check in patients; verify demographics, insurance information, and required documentation. Manage multi-line phone system; schedule, confirm, and reschedule appointments. Maintain organized reception area and ensure a professional, welcoming environment. Collect co-pays, outstanding balances, and prepare daily reconciliation logs. Manage incoming/outgoing referrals, medical records requests, and patient paperwork. Communicate scheduling changes, delays, and clinic updates to patients in a timely manner. Support provider schedules with accurate appointment types, visit lengths, and patient prep. Handle incoming faxes, emails, and EHR messages promptly and accurately. Maintain confidentiality in accordance with HIPAA and company policies. Clinical Support Duties (Secondary): Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies. Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking. Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed. Perform patient intake documentation accurately within the EHR. Clean and turn over exam rooms between patients. Support inventory management by reporting low supplies and assisting with restocking. Follow infection control protocols and safety standards. Requirements Required: High school diploma or equivalent. 1-2 years' experience in a medical office or healthcare setting. Excellent communication and customer-service skills. Strong organizational skills with the ability to multitask in a fast-paced environment. Proficiency in EHR systems. Understanding of insurance basics, referrals, and HIPAA regulations. Preferred: Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior MA experience. Experience in a specialty practice or multi-provider clinic. Knowledge of clinical terminology and basic clinical workflows. Competencies Professionalism and strong patient-service orientation. Reliability, punctuality, and ability to maintain composure under pressure. Attention to detail with high accuracy in documentation. Team-oriented mindset with willingness to support both administrative and clinical tasks. Adaptability and strong problem-solving skills. At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person's qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Salary Description $19 - $25 per hour

Job DescriptionBenefits: Opportunity for advancement Paid time off Training & development Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Medical MRICoordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices. Responsibilities Collaborate with physicians, patients, and attorneys Coordinate MRI appointments Develop relationships with doctor offices Verify insurances (Auto Insurances) Provide customer service for patients File documents/ track office supplies Email medical records Qualifications Previous experience as a Care Coordinator or in a similar position is preferred Preferred experience with MRI and/ or Personal Injury Strong problem-solving and organizational skills Ability to manage multiple projects or tasks and prioritize appropriately Ability to work in fast-paced situations and make sound decisions quickly Excellent interpersonal skills and high level of compassion Strong verbal and written communication skills

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Schedule: Monday - Friday, 9:00am-5:30pm You Will: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Collect and log all co-pays and fees Answer/transfer incoming phone calls. Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience:

We have an exciting opportunity to join our team as a Medical Secretary (FGP). This position will support our multi-speciality practices across Palm Beach County. The Medical Secretary performs administrative and clerical tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules. Job Responsibilities: Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail. Prepares standard letters and forms as needed. Administrative Physician and Practice Support Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties. Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload. Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages. Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff. Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc. Provides patients with non-clinical instructions for any upcoming appointments/procedures. Promotes the use and sign-up of MyChart. Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Responsible for rescheduling patients when physicians are out or blocking their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. Manages the physician's calendars including creating and sending calendar invites. Releases medical records in accordance of HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC. Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary. Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal. Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider. Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require. Responsible for Patient, Referral and Authorization work queues. Obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks). Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed. Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization. Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Performs other related duties as needed by providers and supervisor. Minimum Qualifications: To qualify you must have a High School diploma. Must include one year of prior physician practice experience and knowledge of medical terminology or the equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience. Preferred Qualifications: Intermediate knowledge of computer-based scheduling, appointment programs or EPIC EHR system strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."