Medical records clerk jobs in Macon, GA - 34 jobs

Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title: Medical Coder I/II Department: Mercer Medicine College/Division: School Of Medicine Primary Job Posting Location: Macon, GA 31207 Additional Job Posting Locations: (Other locations that this position could be based) Job Details: Mercer Medicine is searching for a Medical Coder for the Macon, Georgia clinic. Responsibilities: The Medical Coder I/II will evaluate medical record documentation and charge ticket coding to optimize reimbursement by ensuring that diagnostic and procedural codes and other documentation accurately reflect and support the patient encounters. Provide technical guidance to physicians and other department staff in identifying and resolving issues or errors. This coder will work under minimal supervision. Qualifications: High school diploma/GED. Coder I: At least one year of coding experience or 6 months of coding experience with an accompanying certificate from an accredited facility/institution. Coder II: AHIMA or AAPC certification is required along with 1 year of experience using ICD and CPT in a physician practice, hospital, or clinic. Knowledge/Skills/Abilities: * Know and understand the relationship between CPT and ICD and the assignment of codes in order to accurately bill for physician services. * Ability to effectively communicate with all levels of health care providers in order to query for specific coding information. * Resolves any questions concerning diagnoses, procedures, clinical content of record or code selection through research and communication to bill at correct level of reimbursement. * Knowledge of Medicare and Medicaid [CMS] regulations for reimbursement and timeliness of claims submission. * Maintain confidentiality of patient information, employee information and other information covered by regulations and professional ethics. * Understanding of billing cycle and its effect on revenue. * Understanding of commercial insurance contractual adjustments and balance billing. Background Check Contingencies: * Criminal History Document Attachments: * Resume * Cover letter * List of three professional references with contact information Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: ********************************** Scheduled Weekly Hours: 40 Job Family: Staff Clinical Services Non-exempt EEO Statement: EEO/Veteran/Disability

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Position Highlights: Full-Time: Monday-Friday 8:00AM-4:30 PM EST Location: This role will be performed at one location (MACON, GA 31210) Comfortable working in a high-volume production environment. Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status. Documenting information in multiple platforms using two computer monitors. Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance You will: Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. May schedules pick-ups. Assist with training associates in the HIS I position. Generates reports for manager or facility as directed. Must exceed level 1 productivity expectations as outlined at specific site. Participates in project teams and committees to advance operational strategies and initiatives as needed. Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. Other duties as assigned. What you will bring to the table: High School Diploma or GED. Must be 18 years of age or older. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. 1-year Health Information related experience. Meets and/or exceeds Company's Productivity Standards Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast-paced environment. Bonus points if: Previous production/metric-based work experience. In-person customer service experience. Ability to build relationships with on-site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our .

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: * 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) * Continuing education opportunities * Scholarship program for employees * Matching 401(k) plan for all employees * Comprehensive insurance plans for medical, dental and vision coverage for full-time employees * Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees * Flexible spending account plans for full-time employees * Minimum essential coverage health insurance plan for all employees * Electronic medical records and mobile devices for all clinicians * Incentivized bonus plan Responsibilities Ensure the integrity of the patient medical record. Provide clerical support and process signed and unsigned orders, 485's, and other key documents. Ensure documents are saved to the patient medical record. Qualifications Education and experience, essential * Must possess a high school diploma or equivalent. * Must have demonstrated experience in the use of a computer, including typing and clerical skills. * Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred * Six months experience in medical records in a health care office is highly preferred. Requirements * Must possess a valid state driver license * Must maintain automobile liability insurance as required by law * Must maintain dependable transportation in good working condition * Must be able to safely drive an automobile in all types of weather conditions * For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license. Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) Continuing education opportunities Scholarship program for employees Matching 401(k) plan for all employees Comprehensive insurance plans for medical, dental and vision coverage for full-time employees Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees Flexible spending account plans for full-time employees Minimum essential coverage health insurance plan for all employees Electronic medical records and mobile devices for all clinicians Incentivized bonus plan Responsibilities Ensure the integrity of the patient medical record. Provide clerical support and process signed and unsigned orders, 485's, and other key documents. Ensure documents are saved to the patient medical record. Qualifications Education and experience, essential Must possess a high school diploma or equivalent. Must have demonstrated experience in the use of a computer, including typing and clerical skills. Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred Six months experience in medical records in a health care office is highly preferred. Requirements Must possess a valid state driver license Must maintain automobile liability insurance as required by law Must maintain dependable transportation in good working condition Must be able to safely drive an automobile in all types of weather conditions *For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license. Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Job Description Position Title: Full-Time Certified Parent Peer Specialist Work Unit: IC3 County: Region 6 Immediate Supervisor:Angie Williams and Regiena Brown Qualification: Must be the parent or guardian of a youth or young adult with a mental health diagnosis And possess a High School Diploma or GED and 3 years' experience in a social services related field position Or Bachelor's Degree in a social services related field Or 1 year at the lower level position equivalent Assigned duties include: Under immediate to general supervision, the Certified Parent Peer Specialist (CPS-P) provides peer support services to a caseload of youth ages 5 through 20 and their families who are enrolled in IC3 services, collaborates with other designated staff, participates in team meetings, serves as a youth advocate, provides information and peer support for individuals in a variety of settings, meets minimal contacts per month with each individual, provides collaborative documentation, attends collaborative meetings with staff and other youth serving stakeholders for continuity of care, assists with crisis response. Equipment that includes safe and effective use: None Bloodborne Pathogen Category: Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category III). Mandatory Training Category (Check One) ___ Administrative __X__Direct Care ____Medical Performance Improvement Aspire Behavioral Health & Developmental Disabilities Services goal is to continually improve the delivery of service by improvement of individual outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, individual focused services. Age Related and Special Needs of Population Serviced Work requires the knowledge and skills necessary to provide direct consumer services appropriate to youth and young adults and their parents' ages 5-20 enrolled in IC3 services. Program Description Intensive Customized Care Coordination (IC3) is a provider based High Fidelity Wraparound intervention comprised of a team selected by the family/caregiver in which the family and team identify the goals and the appropriate strategies to reach the goals identified by the family. High fidelity wraparound (HFW) is an ecologically based process building on the collective actions of a team to mobilize resources and talents from a variety of sources to support families in their communities. In the wraparound process, a team of people are brought together around all the components of a family's life incorporating their history, culture, relationships, and other relevant information to address their challenges and formulate possible solutions. Staff should be able to: (Define Competency Areas) Customer Service Ability to provide helpful, courteous, accessible, responsive, and knowledgeable service to youth and families Customer Service - Understanding of the recovery process and how to use their own recovery story to support others Customer Service - Understanding of and the ability to establish healing relationships Accountability - Demonstrate knowledge of policies and procedures Accountability - Understanding of their job and the skills to do that job Accountability - Ability to complete all related professional development trainings initially and annually Accountability - Ability to keep all credentials and certificates up to date Accountability - follow contract guidelines, including key performance indicators set forth by DBHDD Team Work and Cooperation - Ability to collaborate and operate with a team-based approach Results Orientation - Knowledgeable of EMR and able to complete reports on excel and other agency databases Results Orientation - Ability to complete and submit all required state reporting and outcome measures in a timely manner Results Orientation - Maintain productivity standards set forth by agency supervisor Judgment and Decision Making - Knowledgeable of eligibility requirements YYA services and specialty services Judgment and Decision Making - Knowledge of crisis intervention protocols and procedures Judgment and Decision Making - Understanding of the importance of and have the ability to take care of oneself Assigned Duties DESCRIPTION OF WORK DUTIES AND RESPONSIBILITIES: (Type in or attach current description of duties. Employees are expected to perform their work in a competent and efficient manner. Include % of time) Agency Specific Assigned Duties: Maintains a caseload of up to 25 youth who are engaged in IC3 services, with a focus on supporting their parents/caregivers Establishes rapport and regular, consistent interactions with families members in assigned service area Provides life, coping, health, and wellness skills teaching to youth with psychosis and/or dual diagnosis from a peer perspective Completes all required documentation within 24 hrs. from date of service Meets minimal contacts per month with each individual enrolled Maintains a 50% billable productivity Collaborates with a multidisciplinary treatment team Acts as a liaison between agency and contracted agencies Assists with linking individuals to outside supports: Employment School enrollment Support groups Social outlets Physical health activities Assist with attending community stakeholders as well as inner-agency meetings Acts as a liaison between youth, MH providers, and other youth serving stakeholders Establishing/strengthening partnerships with businesses, schools, hospitals Establishing/strengthening partnerships with DFCS, DJJ, Necco, and other agencies Attends all required agency and DBHDD trainings (particularly CT-R trainings) Assists with crisis response to youth and families on assigned caseload. Participates in weekly staff meeting with IC3 team to discuss potential barriers to treatment. Participates in weekly face to face meetings with assigned families. Participates in monthly Child Family Team Meetings (CFTM) for assigned families. Treats all with respect and dignity without preferential treatment Communicates accurate information in a professional and courteous manner that conveys a willingness to assist Uses appropriate, established chain of command Follows the office's established practices to adhere to special communication/correspondence, emails, etc. that are of a personnel (human resources) nature Role Specific Assigned Duties: 1. Using the 10-step goal setting process the CPS will: Support individuals in articulating personal goals for recovery and wellness Support individuals in articulating the objectives necessary to reach his or her recovery and wellness goals 2. The CPS will document the following on the Individual Recovery/Resiliency Plan (IR/RP) by: Assisting individuals in identifying strengths Assisting individuals in identifying recovery and wellness goals Assisting individuals in setting objectives Assist individuals in identifying barriers Assisting individuals in determining recovery and wellness interventions based on consumers' life goals Recognizing and reporting progress individuals make toward meeting objectives Understanding and utilizing specific interventions i.e. CT-R to support individuals in meeting their recovery and wellness goals 3. Utilizing their specific training, the CPS will: Lead as well as teach individuals how to facilitate Recovery Dialogues Support individuals in creating a Wellness Recovery Action Plan (WRAP) Utilize and teach problem solving techniques with individuals and groups Teach individuals techniques for identifying and combating negative self-talk Teach individuals techniques for identifying and overcoming fears Support the vocational choices individuals make and support them in overcoming job-related anxiety Support individuals in building social skills in the community that will enhance job acquisition and tenure Support staff in identifying program environments that are conducive to recovery; lend their unique insight into mental illness and what makes recovery possible Attend treatment team meetings to promote individual's use of self-directed recovery tools. 4. The CPSs will maintain a working knowledge of current trends and developments in the mental health field by reading books, journals and other relevant material. Continue to develop and share material with other CPSs at the continuing education assemblies and on the CPS electronic bulletin board Attend continuing education sessions when offered by the CPS Project Attend relevant seminars, meetings, and in-service trainings whenever offered

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Back to Search Results Patient Service Representative I Hospital Macon, GA, United States Shift: Various Job Type: Regular Share: mail

We are currently hiring a detail-oriented Medical Appointment Clerk to support daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes. Qualifications: Education: High School Diploma or General Educational Development (GED) equivalent. Experience: At least 6 months of experience in a medical office or appointment scheduling role Typing speed of at least 50 WPM is required. Ability to clearly speak, read, and understand English Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills. Experience using electronic medical record systems preferred License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required Responsibilities: Schedule, reschedule, and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards. Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements. Verify patient eligibility and demographic information prior to booking appointments. Coordinate referrals, consults, and specialty care appointments as directed. Maintain accurate appointment schedules, logs, and clinic templates. Document no-shows, cancellations, refusals, and appointment outcomes using approved procedures. Route telephone consults and messages to appropriate clinical staff. Ensure compliance with HIPAA, Privacy Act, and DoD information security requirements.

Medical Appointment Clerk Minimum Qualifications: • Education: High School Degree General Educational Development (GED) equivalency. • Certification: None • Schedules medical appointments from phone calls, secured messaging or other methods used for appointment request in accordance with local appointing guidelines. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types. • Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS. • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns. • Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing. • Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations. • Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

Department: 13454 Enterprise Revenue Cycle - Navicent Medical Center GA Arrival Emergency Department and Inpatient Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: every other Saturday and Sunday 7a-7p Pay Range $20.80 - $31.20 Major Responsibilities: * Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards * 1) Greet and Acknowledge all patients and family members in a welcoming and prompt manner. * 2) Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. * 3) Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service. * 4) Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them. * 5) Hand-patients off to the next area with a clear "thank you." * When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments. * 4) Collecting appropriate out of pocket expenses in accordance with policy. * 1) Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network. * 2) When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care. * 3) When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards. * Responsible for security authorization and precertification of inpatient and outpatient services. * 5) Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation * 1) Maintains knowledge of all stand-alone computer software programs to verify eligibility. * 6) Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians * 7) Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians * 8) Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services * 9) Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines * 10) Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing. * 2) Stays current of all Federal and State regulations regarding billing. * 3) Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans. * 4) Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk * Responsible the pre-registration and registration accuracy. * 6) Maintains knowledge of State & Federal regulations governing Medicare, Medicaid and Mental Health registrations. * 1) Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data * 2) Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary. * 3) During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature. * 4) Manage incoming and outgoing calls in order to complete pre-registrations with patients * 5) Generates, assembles and processes all required documents for completion of each registration. * Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader. * 1) Contributes to the quality initiatives and mission by participating in team projects. * 2) Attends all required departmental in-services to stay current of all job changes and responsibilities. * 3) Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization. Education/Experience Required: * High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience Knowledge, Skills & Abilities Required: * Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry * N/A Physical Requirements and Working Conditions: * Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member * Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday. * Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts. * Must be able to push/pull up to 50 lbs. with assistance. * Must have functional speech and hearing. * Must be able to use hands with fine motor skills for keyboard data entry. * Exposed to a normal office environment. * Operates all equipment necessary to perform the job. * Must be able to work a flexible schedule to support the needs of the department. Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. - I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient's results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance Benefits and more * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Job Description Welcome to Journey, where the community is at the heart of everything we do. We believe that true success starts with strong local leadership, supported by a dedicated home office team. Our journey began with a vision to create opportunities that empower individuals to make a positive impact right in their own backyard. Our Vision Change the world, one heart at a time. Our Mission Our Mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team. Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction. Being a part of your journey is our privilege. Our Leaders: The Heartbeat of Journey Our local leaders are the driving force behind our success. They're not just managers; they're passionate advocates for their communities. They understand the needs and goals of the residents and families they serve. They're your neighbors, your friends, and your partners in progress. Together, we work tirelessly to create meaningful change and lasting legacies. About the Role: Journey is seeking a Regional Therapy and Reimbursement Specialist to provide leadership and support to therapy departments across our long-term care facilities. This role ensures compliance, optimizes therapy services, and drives reimbursement accuracy and efficiency. Key Responsibilities: Support therapy teams across multiple facilities to maintain high-quality clinical care and compliance with regulatory standards. Monitor and guide therapy documentation to ensure accurate billing and reimbursement practices. Collaborate with facility leadership to implement best practices for therapy service delivery. Provide education and training to therapy staff on compliance, documentation, and reimbursement processes. Qualifications: Active Therapist License required: OT, PT, or SLP. Strong knowledge of therapy regulations, reimbursement systems, and documentation standards. Multi-site experience preferred. Excellent communication, organizational, and leadership skills. What We Offer Competitive pay Quarterly raises 401(k) with Voya Financial United Healthcare Insurance Free Life Insurance Company-provided smartphones for full-time care team members Opportunities for professional development and continuing education If you're ready to make a difference in the lives of others and join a team that truly cares, we'd love to have you apply. Together, let's change lives one heart at a time. #JointheJourney We are committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact HR.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. Qualifications REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED Working knowledge and ability to perform accurately and efficiently on computer. Work Hours: 830-5 Weekend Requirements: No On-Call Requirements: No

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Position Highlights** : + Full-Time: Monday-Friday 8:00AM-4:30 PM EST + Location: This role will be performed at one location (MACON, GA 31210) + Comfortable working in a high-volume production environment. + Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status. + Documenting information in multiple platforms using two computer monitors. + Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance **You will:** + Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. + Maintain confidentiality and security with all privileged information. + Maintain working knowledge of Company and facility software. + Adhere to the Company's and Customer facilities Code of Conduct and policies. + Inform manager of work, site difficulties, and/or fluctuating volumes. + Assist with additional work duties or responsibilities as evident or required. + Consistent application of medical privacy regulations to guard against unauthorized disclosure. + Responsible for managing patient health records. + Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. + Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. + Ensures medical records are assembled in standard order and are accurate and complete. + Creates digital images of paperwork to be stored in the electronic medical record. + Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. + Answering of inbound/outbound calls. + May assist with patient walk-ins. + May assist with administrative duties such as handling faxes, opening mail, and data entry. + May schedules pick-ups. + Assist with training associates in the HIS I position. + Generates reports for manager or facility as directed. + Must exceed level 1 productivity expectations as outlined at specific site. + Participates in project teams and committees to advance operational strategies and initiatives as needed. + Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. + Other duties as assigned. **What you will bring to the table:** + High School Diploma or GED. + Must be 18 years of age or older. + Ability to commute between locations as needed. + Able to work overtime during peak seasons when required. + 1-year Health Information related experience. + Meets and/or exceeds Company's Productivity Standards + Basic computer proficiency. + Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. + Professional verbal and written communication skills in the English language. + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Strong data entry skills. + Must be able to work with minimum supervision responding to changing priorities and role needs. + Ability to organize and manage multiple tasks. + Able to respond to requests in a fast-paced environment. **Bonus points if:** + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with on-site clients and customers. + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR IWMkkx5poQ

Back to Search Results Patient Service Rep Macon, GA, United States Shift: 3rd Job Type: Regular Share: mail

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) Continuing education opportunities Scholarship program for employees Matching 401(k) plan for all employees Comprehensive insurance plans for medical, dental and vision coverage for full-time employees Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees Flexible spending account plans for full-time employees Minimum essential coverage health insurance plan for all employees Electronic medical records and mobile devices for all clinicians Incentivized bonus plan Responsibilities Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders. Qualifications Must possess a high school diploma or equivalent. Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services. Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred Previous experience in home health, hospice, or pediatrics is preferred. Requirements* Must possess a valid state driver license Must maintain automobile liability insurance as required by law Must maintain dependable transportation in good working condition Must be able to safely drive an automobile in all types of weather conditions * For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: * 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) * Continuing education opportunities * Scholarship program for employees * Matching 401(k) plan for all employees * Comprehensive insurance plans for medical, dental and vision coverage for full-time employees * Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees * Flexible spending account plans for full-time employees * Minimum essential coverage health insurance plan for all employees * Electronic medical records and mobile devices for all clinicians * Incentivized bonus plan Responsibilities Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders. Qualifications * Must possess a high school diploma or equivalent. * Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services. * Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred * Previous experience in home health, hospice, or pediatrics is preferred. Requirements* * Must possess a valid state driver license * Must maintain automobile liability insurance as required by law * Must maintain dependable transportation in good working condition * Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

We are currently hiring a detail-oriented Lead Medical Appointment Clerk to support daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes. Qualifications: Education: High School Diploma or General Educational Development (GED) equivalent. Experience: Minimum 6 months' experience in medical appointment scheduling within a clinical setting Typing speed of at least 50 WPM Demonstrated supervisory or lead experience preferred Strong customer service, communication, and organizational skills License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required Responsibilities: Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services. Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation. Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards. Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution. Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards. Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues. Prepare and submit required performance and quality reports to Government leadership. Approve leave, address employee issues, and resolve patient complaints as required. Ensure compliance with HIPAA, Privacy Act, and DoD security policies.

Department: 13454 Enterprise Revenue Cycle - Navicent Medical Center GA Arrival Emergency Department and Inpatient Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Bi-Weekly Weekend Saturday & Sunday 7p-7a Pay Range $20.80 - $31.20 Major Responsibilities: * Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. * Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). * Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. * Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. * May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. * Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. * Monitors and works assigned electronic health record work queues, following the department's approved process. Licensure, Registration, and/or Certification Required: * None Education Required: * High School Graduate. Experience Required: * None Knowledge, Skills & Abilities Required: * Demonstrate the Advocate Health purpose, values and behaviors. * Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. * Strong attention to detail and accuracy. * Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. * Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. * Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. * Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. * Interact with physicians and their staff to resolve issues related to patient care. * Collect and manage payments including cash payments and follow security related to cash handling. * Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. * Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. * HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. * General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. * Excellent organizational skills. * Demonstrated ability to effectively act as a resource to other staff. Physical Requirements and Working Conditions: * This position may require travel, therefore, will be exposed to weather and road conditions. * Responds quickly to patient medical status and emergency situations occurring in clerical areas. * CPR certification may be required based on service location. * Notary training/licensure may be required as appropriate for service line and/or facility. * Operates all equipment necessary to perform the job. * Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. * Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. * Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. * Escorts patients to nursing units or outpatient departments as necessary. * Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. * Must be able to use hands with fine motor skills for keyboard data entry. * May be asked to work a flexible schedule at times to meet the needs of the department. Preferred Job Requirements: Experience Required: * Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance Benefits and more * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.